Statement

Quintana Roo Coordinates Efforts to Provide a Safe and Secure Destination for Visitors

Cancun, Quintana Roo, Mexico (Dec. 15, 2021) – In response to the December 7 incident
at Playa Langosta beach where gunshots were fired, the State Government has announced
that it has launched a full investigation into the matter. Furthermore, no one was injured
during the isolated incident and the destination remains safe and open to visitors.

Authorities of the Coordination Group for Quintana Roo's Peace and Security, a special
police unit, intervened in a timely manner to avoid further consequences. The group
works diligently to provide a safe and enjoyable vacation experience for tourists and
visitors.

As part of the communication efforts to inform tourists about the State’s Guest Assist app,
Quintana Roo’s State Secretary of Tourism (SEDETUR) participated in the Employers
Confederation of the Mexican Republic (COPARMEX) Security Commission Forum on
December 9th, 2021.

The Guest Assist app provides assistance and counseling for domestic and international
travelers that visit the Mexican Caribbean in case of any emergency during their stay. The
app can be downloaded for free and is currently available in Spanish and English with
information on protocols for emergency situations, important information about COVID-
19 and legal advice. It also includes access to a 24/7 Call Center which connects to
bilingual operators specializing in tourist and visitor assistance. At the Forum, participants
were invited to download the Guest Assist App, available on iOS and Google Play, as well
as online at www.guestassist.mx.

In performing these coordinated efforts, SEDETUR explains, the Mexican Caribbean will
maintain its international tourism leadership and continue contributing to the economic
recovery in job growth.

Present at the forum were Óscar Montes de Oca, Attorney General of the State of
Quintana Roo, Lucio Hernández Gutiérrez, Ministry of State’s Public Security, Larissa
Kreutz, Tourist Attention Director of SEDETUR, Sergio León, President of COPARMEX
Quintana Roo, and Captain Manuel Herbeles, President of the Security State Commission
for COPARMEX Quintana Roo.

The government of Quintana Roo headed by Governor Carlos Joaquin also announced the
launch of its special security program in conjunction with the start of the winter holiday.
This is in addition to the ongoing security and protection strategy that has been in place to
provide safety and security for all visitors.
Av. Benito Juárez No. 42 Esq. Av. Othón P.
Blanco Col. Centro C.P. 77000 Tel. (983) 83
50730
Chetumal – Quintana Roo - México
From January to October 2021, the Mexican Caribbean has received 11 million 283
thousand 672 visitors (preliminary data).

On December 8, the U.S. Department of State updated its Travel Advisory for Mexico
nationwide amid the COVID 19 pandemic. In this case, Quintana Roo remains a safe
destination to visit, and there are no travel restrictions for international visitors.

The Quintana Roo government and its State Police Department will continue to work hand
in hand with federal and local agencies and the domestic and foreign private sector to
keep order and peace, guaranteeing a safe environment for residents and visitors.

For more information about traveling to the Mexican Caribbean, please visit: Traveling
Safely to the Mexican Caribbean and https://www.mexicancaribbean.travel.

Av. Benito Juárez No. 42 Esq. Av. Othón P.

Blanco Col. Centro C.P. 77000 Tel. (983) 83
50730
Chetumal – Quintana Roo - México