C.J.

ANDERSON & COMPANY – Elevator Controller LCD Trouble Shooting Guide

Fault Guide

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C.J. ANDERSON & COMPANY – Elevator Controller LCD Trouble Shooting Guide

LCD Status Message Codes Descriptions

and Trouble Shooting Guide
AUTO: Automatic Operation
Description & Cause
Since this is the normal operating mode, the controller automatically enters this mode if
none of the modes below have been activated and if no faults are detected. The following
operations are performed in automatic mode.
- The car operates in selective collective mode
- Hall calls and car calls are functional
- Hall lanterns and gongs are operational
- Simplex cars park at the last call answered unless simplex lobby parking has been
enabled.
- The doors remain closed when the car is parked.

DOOR OPEN Door/Gate Circuit Is Not Complete

Description & Cause
Elevator will not move because door/gate is not closed. The elevator will not run with the
gate/door opened. If gate/door is closed take following steps:
- If door/gate is closed check door/gate switch contact to make sure it is functioning
correctly.

IND. SERV. - Independent Service Operation

Description & Cause
The Independent Service mode is initiated by placing the key operated independent key
switch located in the car operating panel to the on position or by placing the controller
toggle switch IND to the down position. Independent mode permits operation of the car
with an operator. This mode performs the following operations;
- Hall Calls are Ignored
- Hall Lanterns and gongs are disabled
- The doors open automatically and stay opened until closed by operator (for power
operated doors)
- Closing the doors requires constant pressure on the door close button
- When the car door is closed, the car answers the nearest car initiated call in the
direction of travel.

FLT #1 Reserved for future or job specific fault request

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RESET RUN - The elevator is running to a terminal floor to

reset the floor count. It will reset when the bottom slow down
switch has been activated.
Description & Cause
Reset mode is initiated when the elevator power is first turned on, or when the system is
reset. When the reset mode is initiated the controller program is automatically loaded,
and internal tests are run to ensure that both the car and the controller are electronically
operational before putting the car into service. The car will not move until reset mode is
diagnostics are completed and confirmed. Some of the tests are: is the safety string made,
is the elevator on inspection mode, are the interlocks made up, and the drive reset. If all
the safeties are made up and the elevator is on automatic operation the elevator will run at
slow speed to the bottom landing and reset on the slow down switch. What causes a reset
condition:
- Power lost to the building and then brought back.
- Turning the power off and on to the controller on purpose through the mainline
disconnect
- If the elevator is out of sequence and activates either the top or bottom mechanical
slow down switch in the hoist way the elevator will go into reset run.
- Power is removed from the PLC

FIRE: PH I Fire Service Operation Phase I

Description & Cause

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Fire service phase I is initiated when the primary smoke sensor is activated or the fire key
switch located in the hall station on the primary return floor is enabled. When fire service
phase I is enabled or turned on the following occurs.
- The fire emergency return light illuminates in the car station and on top of the
elevator and the fire buzzer sounds
- The emergency stop switch is disabled when the door closes
- The car travels to the primary return floor without answering any calls, then parks
without answering any calls. The fire buzzer turns off, but the fire emergency
return light stays illuminated.
- Turning the fire service key switch to the bypass position will restore the elevator
to normal service
- The elevator will perform per ASME A17.1 section 211.3 unless otherwise
specified or if set up to a requested local code requirement.

Fire service phase I alternate return is initiated when the smoke sensor in front of the
elevator at the primary return floor is activated. When fire service phase I alternate return
is enabled:
- The fire emergency return light illuminated and the fire buzzer sounds
- The emergency stop switch is disabled when the door closes
- The car travels to the alternate return floor without answering any calls, then
parks with the door open. The fire buzzer turns off, but the fire emergency return
light stays illuminated.
- Turning the car to Bypass/Reset Position will restore the elevator to normal
service

FIRE: PH II - Fire Service Operation Phase II

Description & Cause

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To initiate fire service phase II, the car must first have been placed in fire service phase I,
and as a result be parked at the designated level with the door fully open. Following that
the key operated fire service phase II switch located in the car operating panel must be
placed in the on position. Fire service phase II permits operation of the car by a fire
fighter. This mode performs operations in accordance with ASME A17.1 as follows.
- The doors close only with constant pressure on the door close button, after they
have been fully opened.
- The doors open only with the constant pressure on the door open button after they
have been fully closed.
- Hall lanterns and gongs are disabled
- Safety edges and electric eye are disabled
- All registered car calls can be canceled with momentary pressure on the call
cancel button located in the car operating panel
- All hall calls are disabled
- To remove the car from fire service phase II the car must be at the fire return
landing with the doors in the full open position and the phase II switch turned to
the off position
-

FLT #2 Reserved for future or job specific fault request

FLT #3 Reserved for future or job specific fault request

INSPECT - Elevator is on Inspection Mode

Description & Cause

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Controller Inspection Mode

The controller inspection mode is initiated by turning the Inspection Toggle Switch “On”
in the main relay board in the controller. This mode performs the following operations:
- Enables the controller inspection “UP” and “DOWN” pushbuttons
- Door locks are active and must be closed to move the car
- Pressing the controller “UP” pushbutton causes elevator to move at inspection
speed in the up direction
- Pressing the controller “DOWN” pushbutton causes elevator to move at
inspection speed in the down direction

Car Top Inspection Mode

The inspection mode is initiated by placing the inspection switch on top of the car in the
inspection position. Inspection mode permits operation of the car from the car top
inspection station. This mode performs the following operations:
- Disables access top and access bottom hall switches. Disables the controller
inspection up and down pushbuttons. Enables the car top inspection station up and
down pushbuttons.
- Door locks are active and must be closed to move the car
- Pressing the inspection station “UP” pushbutton causes elevator to move at
inspection speed in the up direction
- Pressing the inspection station “DOWN” pushbutton causes elevator to move at
inspection speed in the down direction

OPEN FLT - Door Failed to Open

Description & Cause
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The door did not reach the door open limit within the door open protection time. This is a
timing/contact issue. The program for power doors is set for 30-60 seconds. If the doors
attempt to open or close and do not reach the DOL this fault will occur. For power
operated doors you should check:
- Door Open Limit Is not adjusted properly. - DOL
- Faulty Door Open Limit – if contacts are bad replace.

CLOSE FLT - Door Failed to Close

Description & Cause
The door did not reach the door close limit within the door close protection time. This is a
timing/contact issue. The program for power doors is set for 30-60 seconds. If the doors
attempt to open or close and do not reach the DCL this fault will occur. For power
operated doors you should check:
- Door Close Limit Is not adjusted properly. - DCL
- Faulty Door Close Limit – if contacts are bad replace.

DOOR LIMIT - Problem with Door Open/Close Limits

Description & Cause
This is not a timing issue and not related to the DCL or DOL fault. Check both limits
DCL and DOL to make sure that they are adjusted and working properly.

PWR LOSS - Loss of Power during Normal Operation

Description & Cause
Power loss, elevator will go into RESET RUN when power is turned back on. If message
cannot be reset check the following:
- Check to see that power on PLC is on. If not replace PLC power supply and
program module.

CLIP LOCKS - Door Lock was clipped when the Elevator was
passing door zone

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Description & Cause

During Automatic operation the retiring cam is hitting the door interlock while the
traveling through the door zone. This opens the safety circuit and causes a fault.
- Check Retiring Cam Distance From Door Interlocks
- Adjust so that RC will not hit interlock roller while passing floor.

ESTOP - Emergency Stop – Elevator Failed to move and timed

out.
Description & Cause
During automatic operation if the elevator fails to travel from one floor to the next in the
time that has been programmed at the factory the elevator will fault ESTOP. This does
not have anything to do with the Emergency Stop Switch being activated on the elevator,
car top inspection station or pit switch. This can occur when floor distances are great or
when the elevator is overloaded and takes a longer amount of time to reach the floor that
it traveling too. Again this fault is designed to protect your motor and drive from burning
out.
- To correct contact CJA for a program change
- When contacting CJA please provide floor distances so we can determine the
proper timing to set your program up for.
- Check Brake, Motor & Drive

TNS LOW - Top Normal Slow Down is positioned too far from
the floor – move the switch
Description & Cause
This fault is again a timing fault. If the elevator takes too long to get to the top floor after
it has activated the Top Normal Slow Down Switch it will fault. This code is primarily
for the mechanic to see when installing the hoist way limit switches. If this code is noted
on the LCD screen take the following steps:
- Position TNSD (Top Normal Slow Down Closer To The Floor)

BNS LOW - Bottom Normal Slow Down is too far from the floor –
move the switch

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Description & Cause

This fault is again a timing fault. If the elevator takes too long to get to the bottom floor
after it has activated the Bottom Normal Slow Down Switch it will fault. This code is
primarily for the mechanic to see when installing the hoist way limit switches. If this
code is noted on the LCD screen take the following steps:
- Position BNSD (Bop Normal Slow Down Closer To The Floor)

SAFE OPEN - Safety Circuit is open

Description & Cause
The safety string open mode is initiated when a safety is open. Some of the safeties are
listed below.
- The reverse phase relay
- The top final limit switch
- The bottom final limit switch
- The pit switch
- The car top inspection stop switch
- The safety operated switch
- The governor over speed switch
- The drive ready relay

For a more comprehensive listing, please review the wiring diagram to see what else part
of the safety circuit is. When the safety string is made back up, the elevator will go back
to reset mode.

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