with solid skills in Import/Export Trade Operations Analysis, International Fina nce, and Customer Relations including abilities to optimize efficiencies and to exceed objectives
Accomplished, versatile, and enthusiastic Senior Trade Operations Analyst/Assist
ant Vice President with 20+ years of experience and expertise in Import /Export Trade Operations, Compliances, and Regulations. Strong background in Performanc e Management and Improvement, Credit Analysis, Relationship Management, Problem Solving and Analysis, Multi-Tasking, and Time Management. Received Silver Deal T eam Honor of Excellence Award in acknowledgement of contributions to the deal te am that won the Jones Apparel Group/McNaughton Trade Finance business for Bank o f America in 2001, voted as one of the best Trade Deals in 2Q 2001 . CORE COMPETENCIES
* Exceptional organization and fine motor skills. Recognized for cross-disciplin
e talents in the areas of analysis and problem resolution in fast paced environm ents with the ability to cope with repetitive work. Also, maintained good manual dexterity especially when using various processing systems. * Attention to details. Ability to determine the necessary procedures and soluti on to any issues/problems. * Dynamic communication/interpersonal skills. Maintained exceptional interperso nal and communication skills. Built and maintained healthy relationships, while interfacing positively with people of diverse backgrounds * Dedicated, innovative, and self-motivated team player. Reacts with flexibly to changes in priority and direction, assuming increased responsibilities as neede d, and motivating others to achieve objectives. * Computer competent. Proficient in Microsoft Word, Excel, and PowerPoint. Trade Applications including Tradeline and In House Developed Trade Applications for Bank of America, and Customer Front End Issuance Applications. Purchase Order Pr ocessing System, mainframe and client server systems. PROFESSIONAL EXPERIENCE Customer Service Agent * WEST AT HOME LLC * 2009 - Present * Received inbound calls via a web-based phone system. * Processed sales orders for a home shopping service via a web based system. * Processed credit applications for instate credit. * Processed cell phone activations, payments, and credits. Assistant Vice President/Senior Trade Operations Analyst * BANK OF AMERICA * 1983 - 2009 * Served as Team Leader to ten associates. * Specialist in processing and supporting high risk Factoring Clients. * Processed import and export letter of credit * Reviewed and approved trade finance documents for bank and regulatory complian ce and acceptability of terms and conditions * Negotiated standard import/export letters of credit for final payment and sett lement, analyzed issuances and amendments of import/export letters of credit and bankers acceptance * Ensured Letter of Credit compliance with all anti-boycott laws and regulations , OFAC, SDN procedures and ISP 98 and/or UCP 600. * Responded to correspondence received and handled all mailing of documents. Res olved customer issues related to technical aspects of letter of credit. * Actively participated in establishing and implementing effective procedures, c ontrols, and processes relating to trade transactions. * Actively participated in establishing and implementing effective procedures, c ontrols and processes relating to general ledger reconcilements which maximized efficiencies and ensured compliance with audit standards. * Provided service and technical support to customers and prospects, Relationshi p Managers, and the retail client base. * Supported Trade Banking sales team as a participant through joint customer cal ls. * Trained associates in import/export compliances and regulations. * Prepared weekly and month end activity reports. * Created Bankers Acceptances as a by-product of Open Finance Transactions. * Discounted and sold drafts in the open market. EDUCATION AND CERTIFICATIONS Early Childhood Education * GEORGIA STATE UNIVERSITY * Atlanta, GA Event Planner Certificate * CLAYTON STATE UNIVERSITY * Morrow, GA 2006 Certified Documentary Credit Specialist - Certificate 5590 Letter of Credit Specialist - Import Letter of Credit Specialist - Export
AFFILIATIONS AND COMMUNITY SERVICES
Member of International Financial Services Association Volunteer Church Treasurer - responsible for preparing balance sheets, income st atements, monthly federal tax deposits, quarterly 941 reports to IRS, and for managing and ordering supplies.