Vinaya Talari

Safilguda, Hyderabad, Telangana

vinayatalari6_4qq@indeedemail.com
+91 73866 53092

manage and record escalation trends and collaborate with organizations on product 
* Identify, 
defects and trends. 
* Focus on problem avoidance in the escalation process. 
* Analyzeand monitor customer Problem Reports (PR's) and ensure the customer is heard 
throughout the escalation process. 
* An effective communicator with excellent relationship management, interpersonal and 
negotiation skills.

Work Experience

HR Assistant
LAGROCE RETAIL TECHNOLOGIES PVT LTD
2020 to August 2021
Responsibilities:
● Assist with day to day operations of the HR functions and duties
● Provide clerical and administrative support to Human Resources executives
● Compile and update employee records (hard and soft copies)
● Process documentation and prepare reports relating to personnel activities (staffing, recruitment,
training, grievances, performance evaluations etc)
● Coordinate HR projects (meetings, training, surveys etc) and take minutes
● Deal with employee requests regarding human resources issues, rules, and regulations
● Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) ●
Communicate with public services when necessary
● Properly handle complaints and grievance procedures
● Coordinate communication with candidates and schedule interviews
● Conduct initial orientation to newly hired employees
● Assist our recruiters to source candidates and update our database.
CONNEQT BUSINESS SOLUTION LIMITED
(Formerly known as Tata Business Support Services Limited)

SRD Advisor
15thJuly 2019 to 03rdJan 2021

Responsibilities:
Business Partner - Airtel Payments Bank
● Develop and maintain a prioritized Issue List and Action Plan to drive resolution to critical issues.
● Hold scheduled conference calls with assigned customer accounts to understand the business
impacts of key critical issues, and report back on the current status of those issues. ● Coordinate
resources throughout the Support organization to address the Action Plan for assigned accounts.
● Educate and promote best practices for leveraging PTC Technical Support with customers. ●
Report to senior management across Support organizations to provide insight into the current
state of the customer relationship with escalated accounts.

Education

Awarded Certification of Appreciation

our college
January 2018

B.Tech
Jawaharlal Nehru of Technology University

Skills / IT Skills
• Proficiency in MS Office Suite, MS Excel, MS Word and MS PowerPoint VINAYA TALARI
• Flexibility and adaptability
• Good oral and written communication skills
• Good typing speed of average 40-50 WPM with 100% accuracy
• Organizational skills and the ability to multitask
• The ability to be proactive and take the initiative
• Management