Joiner’s

Handbook
Version: 2.2 | Date: Year 2022

www.hexaware.com
© 2019 Hexaware Technologies limited. All rights reserved.
Table of Contents
1 Introduction .............................................................................................................................................................. 3
1.1 What is a Handbook? ........................................................................................................................................ 3
1.2 To Do List (Day 2 onwards) ............................................................................................................................... 3
1.3 Employee Help Desk (Global Service Desk) ...................................................................................................... 3
2 Day 2 ......................................................................................................................................................................... 4
2.1 Contact your reporting Manager for your assignments. .................................................................................. 4
2.2 Update Work from Home in the Portal............................................................................................................. 4
2.2.1 Step by Step Instruction ............................................................................................................................ 4
2.3 Open Salary Account ......................................................................................................................................... 6
2.4 Update Salary Bank Account details (Within 7 Working Days) ......................................................................... 6
2.4.1 Step by Step Instruction ............................................................................................................................ 7
2.5 What Information can I update in the Self Service in PeopleSoft HRMS? ........................................................ 9
2.6 Update Education Details................................................................................................................................ 10
2.7 Add Dependents details in PSHRMS ............................................................................................................... 10
3 Important Contacts ................................................................................................................................................. 11
3.1 HR Business Partners ...................................................................................................................................... 11
3.2 Bangalore ........................................................................................................................................................ 12
3.3 Chennai ........................................................................................................................................................... 12
3.4 Mumbai ........................................................................................................................................................... 13
3.5 Pune ................................................................................................................................................................ 14
3.6 Noida ............................................................................................................................................................... 16

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1 Introduction
1.1 What is a Handbook?

A Handbook is designed to serve all New joiners plan & execute joining actions after the onboarding day.

The Activities directed in this book are mandatory & directly synced with the Employee Database, Profile
buildup, employee benefits, Attendance, Payroll & many more.

1.2 To Do List (Day 2 onwards)

• Contact the reporting Manager

• Verify/Update your personal details in PeopleSoft HRMS (PSHRMS)

• Update WFH periodically (Attendance)

• Update the Bank details in PSHRMS within 7 working days from the date of joining

1.3 Login Credentials

A New joiner is estimated to receive the login credentials within 12 hours from the time of employee ID
creation.

If an employee does not receive Password, follow the below instructions.

Step 1: Check SPAM in your mailbox (Proceed to Step 2 if the trigger email is unavailable in SPAM folder)

Step 2: Contact Helpdesk @18001024392 (Global Service Desk)

In IVR

Select STG → Select incidents → Select Speak to next Available Agent

If Issue is not resolved please write to Incident_Managers@hexaware.com.

1.4 Employee Help Desk (Global Service Desk a.k.a GSD)

For Issues related to IT/Non-IT/Password reset/Password Unlock, please reach out to Global Service

Post-Onboarding Support (Day 2 & above) -Global Service Desk

Password reset/Credential Support GSD_STG@hexaware.com, Phone: 18001024392
Ticketing Tool https://askgenie.hexaware.com/sp
Employee Personal file Management POC Balraj@hexaware.com
(Manual document submission)

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2 Day 2

What should I do on Day 2?

1. Contact the Reporting Manager
2. Update WFH Regularly (Attendance)
3. Open Salary Account with empaneled Banks (Not necessary if you already have an existing Account
holder of HDFC/ICICI)
4. Update the Bank details in PSHRMS within 7 working days Update your Personal details in
PSHRMS.
5. Update your Personal details in PSHRMS.

2.1 Contact your reporting Manager for your assignments.

New Joiners are requested to contact the respective reporting Manager via email or phone on or before
Day 2 (Working day).
Tip:
Reporting Manager Name & email will be published by the HR.
Incase you need the contact Number of the Manger; you may Look up in Outlook contacts.
Tip:
If the Reporting Manger in HR’s email & Portal are different. Then choose the Manager Info shared by the
HR. The system may map the Unit Head as default selection which can be altered later.
In such scenario, you may reach to Arpana Kumar ArpanaK@hexaware.com for changing to the correct
RM. (Please get concurrence from reporting manager & keeping RM in cc when sending to Arpana)
Please note that Arpana is the Database HR, & will accommodate to change the RM details in Portal
however she is not the point of contact to decide the correct Manager. Manager Info in email is the
correct Manager.

2.2 Update Work from Home in the Portal

Path: Station H>WebApps>Attendance Tracker

or
Url: https://hexopus.hexaware.com/AttendanceSSO/
Use only Internet Explorer

2.2.1 Step by Step Instruction

1.Click on Attendance tracker App

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 2. Click on “Work From Home Request” tab

3.Click on “REQUEST WORK FROM HOME”

4. Enter the Start Date (Select a Working day) & End Date (Select a Working day)
Enter Remarks (Eg. COVID 19, BCP, WFH etc.)
Click Submit.

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 Tips:
• All WFH requests require Manager Approval.
• As per Hexaware Policy only 4 WFH is applicable, however due to pandemic the policy is relaxed
to be selected all days.
• You are advised to raise a WFH for 15 days in one go
• The system will deduct leave (EL/LOP) if you do not apply WFH within 4 days.
• If you have missed to update the WFH within 4 days. You may request the Manager to raise the
Request on-behalf of you. (Applicable for only 10 days from the absent date)
• For more Issues, raise AskGenie Ticket

2.3 Open Salary Account

For New Account Opening

Contact Bank Representative & open a bank account (Not applicable if you have an existing account with
HDFC/ ICICI Bank)
For Existing Users
If you already have an active account with the empaneled bank, please contact the corporate Bank
SPOC & inform your association with Hexaware for initiating conversion of existing bank account to
Hexaware salary account.

Note: Hexaware is Empaneled with only HDFC Bank & ICICI Bank. Non-empaneled Banks are not
allowed for Salary processing.

2.4 Update Salary Bank Account details (Within 7 Working Days)

Hexaware’s official Corporate Bank Partners;

• HDFC
• ICICI
(Other Bank accounts are not permitted for Salary accounts)

HDFC
Location Coordinator's Name Contact
Information
Pune Anil Sathe 9860047475
Mumbai Prasad 9323239048
Delhi Ankur 9810556163
Chennai & Bangalore Saravanan/Soumya Nandihal 8056956967/
7619325707

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 ICICI
Location Coordinator's Name Contact No
Mumbai & central Sachin Malusare 9870162112; sachin.malusare@icicibank.com
coordinators Ritesh Singh 9137404942, ritesh.s@icicibank.com
Chennai Johnson B 7823945298 , johnson.b@icicibank.com
S Vijayakumar 9787838832, vijayakumar.s@icicibank.com
Pune Suneet Joshi 8448646541; Email id :
suneet.joshi@icicibank.com
Aparna Chalke 9764996725, aparna.chalke@icicibank.com
Noida Vandna Negi 7042698574 , vandna.negi@icicibank.com
Anil Gautam 8130792104, anilkumar.gautam@icicibank.com
Bengaluru Jeewan Sirola 7338563406 , jeewan.sirola@icicibank.com
Manohara Gavvala 9441575489 , manohara.gavvala@icicibank.com
Nagpur Abhijit Kalbande 7028024655 , abhijit.kalbande@icicibank.com
Akshay Ninawe 8329417038, akshay.ninawe@icicibank.com
Ahmedabad Nishant Kumar 9727754787, nishant.kumar5@icicibank.com
Prashant Dave 9978901819 , prashant.dave@icicibank.com
All other locations Sachin Malusare 9870162112; sachin.malusare@icicibank.com
(central coordinators) Ritesh Singh 9137404942, ritesh.s@icicibank.com

2.4.1 Step by Step Instruction

Go to PeopleSoft HRMS

Paths: StationH→ Menu→ WebApps→MyHR→Ispace→Peopelsoft HRMS

1

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 Navigation -> Self Service (1) -> Personal Information (2) -> Personal Bank Accounts (3)

Adding Bank

Firstly, Select Location: Country (India)

Click Add a New Account

Select BANK Name by blank clicking the search button.

(DO NOT ENTER IFSC CODE or Bank code)

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 Fill Bank Account Number

Enter your NAME

& IFSC Code in respective fields

2.5 What Information can I update in the Self Service in PeopleSoft HRMS?

• Name change (Submit proof to HRSD File Room Executive)

• PAN
• Passport
• Prior Work Experience (Submit proof to HRSD File Room Executive)
• Work Permit
• Home & Mailing address (Submit proof in Portal)
• Phone
• Personal Email address
• Emergency contact details
• Marital status (Submit proof to HRSD File Room Executive)
• Passport Info (Submit proof to HRSD File Room Executive)
• Add Dependent/Beneficiary
• Add Education details
• Salary Account (One time only)

HRSD File Room Executive: Balraj J Balraj@hexaware.com , Sathish sathish2@hexaware.com

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2.6 Update Education Details

Path: Station H> WebApps> PSHRMS> Employee Self Service> My Current Profile> Education> Add
Degree

2.7 Add Dependents details in PSHRMS

Path: Station H>WebApps>PSHRMS>Navigator > Self Service> Benefits > Ad/review Dep/Ben

Yes,
People not Name as per the aadhar

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3 Important Contacts
3.1 HR Business Partners

HR Business Partners email Address Location Department

Antara Chatterjee AntaraC@hexaware.com Mumbai HTPS, GTT
ATM, M&C, H&I, ES, NTS, IMS, CXT,
Sanil Ail SanilA@hexaware.com Mumbai
DA, BIBA
Vinisha Shree VinishaS@hexaware.com Mumbai BFS
shantarupap@hexaware.co
Shantarupa Noida SUPPORT
m
Aravindan
aravindanr@hexaware.com Chennai BIBA, IMS, HTPS
Ramamoorthy
Nisha Narayanan NishaN@hexaware.com Chennai ATM, GTT
Shreya Swamy ShreyaS3@hexaware.com Chennai BFS, NTS
Jacintha David JacinthaD@hexaware.com Chennai ES, CXT
Sakshi Pahwa SakshiP@hexaware.com Chennai M&C
Sharmila Azariah SharmilaA@hexaware.com Chennai H&I, DA
ShantarupaP@hexaware.co
Shantarupa Pramanick Noida All
m
Nitant Joshi NitantJ@hexaware.com Pune All
Heena Shelat HeenaS@hexaware.com Bangalore All
Divya Pichumani divyap5@hexaware.com Chennai ES, Support
Kritika Ramakrishnan krithikar2@hexaware.com Chennai H&I
Safal Hukkerikar safalh@hexaware.com Bangalore CXT
Ruturaj ruturajk@hexaware.com Pune M&C, H&I

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3.2 Bangalore

3.3 Chennai

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3.4 Mumbai

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3.5 Pune

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3.6 Noida

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