Competency Dictionary

Build a customized, industry-leading competency

framework for your entire organization—at a fraction of
the time and expense—with HRSG’s leading competency
dictionaries.

HRSG’s competency dictionaries give you instant

access to the most advanced and comprehensive A competency-based approach is:

competencies available on the market. • Based on observable and

measurable behaviors
Competency-based talent management is now the benchmark
for Fortune 500 companies, government agencies, and nonprofit • Easy to implement and use
organizations, but developing organization-wide competencies • Legally defensible
can be a costly and time-consuming process.
• Linked to business strategy
With 550+ general and technical competencies for a wide range
• Used by 65% of Fortune 500
of industries, our dictionaries help you fast-track implementation, companies
see results sooner, and increase your ROI.

HRSG competency libraries combine ease of use with

unparalleled quality. Each library is:

• Multi-level. Each competency is based on a multi-level competency framework, providing a

level of detail unmatched in the market.

• Comprehensive. Multi-level competencies can be used to align and improve the entire talent
life cycle, including talent acquisition, evaluation, and development.

• Customizable. Competencies can be easily customized to fit your organization’s unique

goals and talent requirements.

• Professionally developed. Each dictionary is developed and maintained by industrial

organizational psychologists in accordance with industry best practices.

• Industry verified. Industry-specific competencies have been developed with input from
subject-matter experts and active industry representatives.

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Gain instant access to 25+ years of HR best practices
HRSG’s competency dictionaries are the result of more than two decades of research and
hundreds of successful, real-world competency-based initiatives. Each competency is rigorously
designed, tested, and validated by industrial organizational psychologists and industry subject-
matter experts to ensure they reflect HR best practices and the needs of today’s businesses.

For the best results, start with the

best competencies.

Every successful competency

initiative begins with the right
competencies. HRSG competency
content is recognized worldwide for
its unparalleled detail, accuracy, and
usability.

A competitive edge for your company An integrated suite of tools

A competency-based approach delivers a Apply competencies to your organization
range of benefits to every type and size of quickly and effectively with these
organization. Competencies deliver exceptional complementary products and services from
value to: HRSG:

• Companies with a dispersed workforce • CompetencyCore software: Automate

• Companies that want to align HR with
broader strategic goals
• Companies operating in industries
requiring specialized technical
competencies
• Companies that want to ensure the legal
defensibility of their talent-management
practices
• Companies that need to customize
competencies to fit their unique
organizational culture
and streamline key competency-based
talent management processes such
as job-profile development, interviews,
assessments, development, and
performance management.
• Service packages: Jumpstart your
initiative with an affordable quickstart
package that includes a best-practice
guidebook and guidance from a
competency specialist.

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Get competencies working for you
We make it easy for you to use HRSG’s world-leading competencies in your HR practice. Select
from the Foundation, Corporate or Industry packages to get the competencies and profiles you
need to meet your organizational objectives.

FOUNDATION
COMPETENCIES
Foundational set of 46 general
and leadership competencies
that describe the observable
behaviors required for every
type of job—administrative,
managerial, leadership, and
technical or specialized.
Ideally suited for organizations
who want to focus on
employees’ “soft skills”.
CORPORATE COMPETENCIES
AND PROFILES
Get access to an additional 120 competencies
and 340 profiles that help you identify the specific
knowledge and skills required for jobs in key
corporate functions, such as finance, business
operations, human resources, information
technology, marketing and sales.
INDUSTRY COMPETENCIES
Add-on specialized technical competency libraries
for target industries or verticals., such as banking,
engineering, finance, health & safety, insurance,
legal, oil & gas, policing and supply chain
management.

For a closer look at HRSG’s competency dictionaries, or to

learn more about our range of product and services, please
call 1-866-574-7041 ext. 600 or email info@hrsg.ca

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Foundation Competencies
General and leadership competencies that describe the observable behaviors required for every
type of job—administrative, managerial, leadership, and technical or specialized.

The competencies cover the range of themes that HRSG recommends including in a competency-
based job profile, such as interpersonal, operational, personal and thinking skills.

General
• Achievement Orientation • Managing People
• Adaptability • Managing Resources
• Analytical Thinking • Negotiating
• Attention to Detail • Networking
• Bridging Cultures • Organizational Savvy
• Business Perspective • Partnering
• Client Focus • Planning and Organizing
• Continuous Learning • Problem Solving
• Corporate Social Responsibility • Project Management
• Creativity and Innovation • Quality Focus
• Critical Judgment • Resilience
• Decision Making • Risk Taking
• Facilitation • Self-Awareness
• Fostering Communication • Team Leadership
• Impact and Influence • Teamwork
• Improving Business Processes • Thinking Strategically
• Information Gathering and Processing • Using Financials
• Initiative • Using Information Technology
• Managing Conflicts • Visioning and Alignment

Transformational Leadership
• Exemplifying Integrity • Nurturing Innovation
• Ensuring Accountability • Fostering Learning and Development
• Inspiring Others • Acting with Empathy and Compassion
• Leading Change • Embracing Diversity

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Corporate Competencies and Profiles
The competencies and profiles selected for the Corporate package cover the range of themes that
HRSG recommends to align with common corporate functions.

Competencies

Accounting and Finance Competencies

• Accounting and Financial Systems, • External Reporting - Securities

Processes and Technology Commissions & Governmental
• Accounting and Reporting • Financial Budgeting, Planning and
• Auditing Reporting
• Capital Asset Accounting • Financial Policy Development,
• Capital Markets Interpretation and Application
• Cash Management • Financial Risk Management
• Compensation and Benefits • Fraud Detection and Control
Administration • Organizational Performance Analysis
• Contract Review and Recommendations • Payroll Processing
• Corporate Finance • Processing and Recording Financial
• Cost Accounting Transactions
• Cost Management/Internal Controls • Project Finance, Risk and Cash
Assessment Management
• Credit Management • Reconciliaton and Analysis
• Debt Management

Business Operations Competencies

• Asset Management • Negotiation
• Concern for Safety • Procurement Management
• Global Business Perspective - Business • Project Planning
Acumen • Project Risk & Change Management
• Global Sourcing • Requirements Analysis
• Information Management • Sourcing
• Inventory/Supply Management • Strategic Planning of Sourcing
• Logistics and Transportation Requirements
Management • Supplier Relationship Management
• Managing Project Communications • Vendor Management
• Managing Project Execution • Warehouse/Stores Management

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Human Resources Competencies

• Business Needs Analysis • Human Resources Management

• Career Development and Coaching • Learning and Development
• Change Management • Learning Delivery
• Compensation and Benefits • Learning Solutions Development
Administration • Occupational Health and Safety
• Competency Management • Organizational Analysis and Design
• Consulting and Advising • Performance Management
• Diversity and Inclusion • Policy and Standards Design and
• Employee Engagement and Retention Development
Management • Recruitment and Selection
• Employee Relations • Strategic Human Resource Planning
• Employment Legislation, Policies, and • Talent Management
Procedures • Workforce Planning

Information Technology and Software Engineering Competencies

• Application Development, Support and • Processes, Methodologies, and Tools

Maintenance • Quality Management and Assurance
• Architecture • Security/Information and Application
• Business Analysis Protection
• Database Design and Management • Service Management Processes
• Infrastructure/Platforms • Systems Design
• IT procurement and Asset Management • Systems Integration and Porting
• IT Project Management • Telecommunications (Data and Voice)
• IT Support Troubleshooting Network

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Marketing Competencies
• Advertising and Sales Promotion
• Branding and Positioning
• Content Marketing
• Customer Experience Management
• Customer Relationship Management
• Digital Marketing
• Event Management
• Integrated Marketing Communications
• Market Research & Consumer Behaviour
• Marketing Metrics
• Marketing Planning & Analysis
• Marketing Strategy
• Media and Public Relations
• Multi-channel Marketing
• Pricing Concepts & Methods
• Product Development

Sales Competencies
• Account Management
• Branding and Positioning
• Business Partnering
• Consultative Selling Process
• Customer Value Management
• Industry Knowledge
• Merchandising/Retailing
• Product and Technical Knowledge
• Revenue and Profitability Management
• Store Operations
• Strategic Sales Planning
• Time and Territory Management

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Profiles

Accounting and Finance Profiles

• Account Clerk • Chief Financial Officer (CFO)

• Account Receivable Clerk • Collections Manager
• Accountant • Collector
• Accounting Assistant • Comptroller
• Accounting Associate • Controller
• Accounting Clerk • Cost Accountant
• Accounting Manager • Credit Clerk
• Accounting Officer • Debt Collector
• Accounting Supervisor • Deputy for Audit
• Accounting Technician • Finance Director
• Accounts Payable Specialist • Finance Manager
• Accounts Payable Supervisor • Finance Vice President
• Accounts Payables Clerk • Financial Auditor
• Accounts Receivable Clerk • Financial Business Analyst
• Accounts Receivable Manager • Financial Reporting Accountant
• Accounts Receivable Specialist • General Accountant
• Assurance Manager • Internal Audit Director
• Assurance Senior • Internal Auditor
• Audit Manager • Payroll Administrator
• Audit Partner • Payroll and Benefits Specialist
• Auditor • Payroll Assistant
• Auditor-in-Charge • Payroll Clerk
• Biller • Payroll Coordinator
• Billing Clerk • Payroll Representative
• Billing Coordinator • Payroll Specialist
• Billing Specialist • Payroll Technician
• Bookkeeper • Personnel Assistant
• Budget Analyst • Staff Accountant
• Budget and Policy Analyst • Staff Analyst
• Budget Coordinator • Telephone Collector
• Budget Officer • Treasurer

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Business Operations Profiles
• Administrative Aide • Office Clerk
• Administrative Assistant • Office Coordinator
• Administrative Associate • Office Manager
• Administrative Coordinator • Office Supervisor
• Administrative Manager • Operations Director
• Administrative Officer • Operations Manager
• Administrative Secretary • Operations Vice President
• Administrative Specialist • Plant Manager
• Administrative Supervisor • Plant Superintendent
• Administrative Technician • Procurement Assistant
• Administrator • Procurement Officer
• Business Administrator • Procurement Specialist
• Business Manager • Procurement Technician
• Buyer • Production Manager
• Chief Operating Officer (COO) • Purchasing Assistant
• Clerk Typist • Purchasing Associate
• Department Secretary • Purchasing Clerk
• Director of Operations • Purchasing Specialist
• Executive Administrative Assistant • Receptionist
• Executive Assistant • Secretary
• Executive Secretary • Staff Assistant
• Facilities Manager • Staff Services Manager
• General Manager (GM) • Warehouse Clerk
• Office Assistant

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Human Resources Profiles
• Assessment Services Manager • Labour Relations Assistant
• Benefits Analyst • Labour Relations Business Agent
• Benefits Coordinator • Labour Relations Business
• Benefits Manager Representative
• Chief Diversity Officer (CDO) • Learning and Development Manager
• Compensation & Benefits Assistant • Management Consultant
• Compensation & Benefits Office • Management Development Specialist
Manager • Organizational Consultant
• Compensation Analyst • Organizational Development Consultant
• Compensation and Benefits Manager • Recruitment & Selection Assistant
• Compensation Director • Recruitment & Selection Officer
• Compensation Manager • Recruitment & Selection Specialist
• Computer Training Specialist • Senior Benefits Analyst
• Consulting Psychologist • Senior Compensation & Benefits
• Corporate Recruiter Assistant
• Corporate Trainer • Senior Compensation Analyst
• Development Manager • Senior HR Administrative Assistant
• Director of Human Resources • Senior Industrial/Organizational
• E-Learning Developer Psychologist
• Employee Relations Manager • Senior Instructor
• Employment Coordinator • Senior Job Analyst
• Field Operations Coordinator • Senior Labour Relations Assistant
• Grievance Manager • Senior Recruitment & Selection Assistant
• HR Administrative Assistant • Senior Recruitment Specialist
• Human Resources Business Partner • Senior Training & Development Assistant
• Human Resources Manager • Supervisory Training Specialist
• Industrial Psychologist • Technical Trainer Specialist
• Intermediate Benefits Analyst • Trainer
• Intermediate Compensation Analyst • Training & Development Assistant
• Intermediate Job Analyst • Training and Development Coordinator
• Job Analyst • Training Designer
• Job Training Specialist • Training Director
• Labor Relations Director • Training Manager
• Labor Relations Specialist • Vice President of Human Resources

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Information Technology and Software Engineering Profiles
• Application Integration Engineer • IT Project Manager
• Applications Analyst • Lead IT Project Manager
• Applications Architect • Local Area Network Administrator (LAN
• Applications Developer Administrator)
• Chief Information Officer (CIO) • Network Analyst
• Computer Scientist • Network Engineer
• Computer Security Specialist • Network Manager
• Computer Support Specialist • Network Specialist
• Computer Systems Analyst • Network Support Specialist
• Computer Technician • Network Systems Engineer
• Control System Computer Scientist • Network Technician
• Data Processing Manager • Programmer
• Database Administration Manager • Programmer Analyst
• Database Administrator (DBA) • Quality Assurance Analyst (QA Analyst)
• Database Analyst • Quality Assurance Director (QA Director)
• Database Programmer • Scientific Programmer Analyst
• Director of Application Development, • Security Administrator
Support and Maintenance • Security Analyst
• Electronic Data Processing Auditor (EDP • Senior IT Project Manager
Auditor) • Senior Software Engineer
• Help Desk Analyst • Software Architect
• Information Security Manager • Software Developer
• Information Security Officer • Software Engineer
• Information Systems Director (IS • Software Quality Assurance Engineer
Director) (SQA Engineer)
• Information Systems Manager (IS • Software Systems Engineer
Manager) • Software Test Engineer
• Information Systems Supervisor (IS • System Programmer
Supervisor) • Systems Engineer
• Information Technology Director (IT • Systems Security Analyst
Director) • Telecommunications Analyst
• Information Technology Manager (IT • Telecommunications Engineer
Manager) • Web Designer
• Infrastructure Engineer • Web Developer
• IT Business Analyst • Web Programmer
• IT Business Systems Analyst • Webmaster
• IT Program Manager

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Marketing Profiles
• Account Director • Graphic Designer
• Account Executive • Group Media Director
• Account Manager • Illustrator
• Advertising Associate • Market Analyst
• Advertising Coordinator • Market Development Executive
• Advertising Copy Writer • Market Research Analyst
• Advertising Director • Market Research Consultant
• Advertising Manager • Market Research Manager
• Brand Manager • Marketing and Promotions Manager
• Business Development Director • Marketing Coordinator
• Business Development Manager • Marketing Director
• Business Development Specialist • Marketing Manager
• Client Service and Consulting Manager • Media Buying Director
• Client Services Vice President • Media Planner
• Communications Specialist • Media Relations Specialist
• Community Relations Director • Product Manager
• Corporate Communications Specialist • Production Director
• Creative Director • Promotions Director
• Desktop Publisher • Public Affairs Specialist
• Digital Marketing Consultant • Public Information Officer
• Digital Marketing Manager • Public Information Specialist
• Digital Marketing Specialist • Public Relations Coordinator
• Director of Audience Generation, Search, • Public Relations Manager (PR Manager)
& Analytics • Public Relations Specialist (PR Specialist)
• Director of Client Services • Senior Search Engine Optimization
• Director of Digital Marketing Associate (Senior SEO Associate)
• Director of Public Relations • Senior Search Engine Optimization
• Director of Search Engine Optimization Specialist (Senior SEO Specialist)
(Director of SEO) • Social Media Director
• Director, Search Marketing Strategies • Vice President of Marketing
• Graphic Artist • Web Content Writer

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Sales Profiles
• Account Development Manager • Outside Sales Representative
• Area Sales Manager • Product Ambassador
• Branch Manager • Product Sales Engineer
• Cashier • Regional Sales Manager
• Central Aisle Cashier • Sales and Marketing Vice President
• Channel Sales Director • Sales Associate
• Checker • Sales Consultant
• Customer Assistant • Sales Engineer
• Customer Engagement Manager • Sales Engineer, Account Manager
• Customer Service Representative (CSR) • Sales Engineer, Engineered Products
• Demonstrator • Sales Manager
• Director of Sales • Sales Representative
• Distribution Sales Manager • Sales Supervisor
• District Sales Manager • Senior Sales Engineer
• Event Specialist • Store Manager
• Field Merchandiser • Technical Sales Engineer
• General Manager • Telemarketer
• Inside Sales Manager • Telemarketing Sales Representative
• Inside Sales Representative • Telephone Sales Representative (TSR)
• Marketing Representative • Telesales Representative
• Merchandiser • Telesales Specialist
• Outside Sales Consultant • Vice President of Sales
• Outside Sales Manager

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Industry Competencies
Specialized technical competency dictionaries. These competency packages can be purchased à
la carte to address your organization or industry’s unique needs and job requirements.

Banking
• Account Closure • Loan Management
• Bank Operations • Macro Models
• Banking Regulations • Market Operations
• Banking Services Management • Mortgage Banking
• Banking Supervision • National Economy
• Banking System • Payment Systems – Operations
• Currency Management • Payment Systems – Oversight
• Debt Management • Public Finance
• Economic Research and Report Writing • Reserve Management
• Financial Stability • Treasury Operations - Accounting and
• Foreign Exchange Settlement
• Information Security Policy Management • Treasury Operations - Risk Management

Engineering
• Analysis and Assessment • Material Resources
• Applied Investigation • Mechanical Engineering
• Building & Construction Design • Mechanical Maintenance
• Calibration / Mathematics • Process Development
• Chemistry • Process Engineering
• Civil Engineering • Product Development
• Electrical Equipment Operation • Quality Control and Troubleshooting
• Electrical Systems Maintenance and • Report Writing
Repair • Research
• Electrical/Electronics Engineering • Risk Assessment
• Engineering Inspection • Scientific Knowledge and Expertise
• Engineering Operations • Surveying
• Facilities Engineering • Technical Drafting
• High Voltage Systems Engineering • Technical Research Safety
• Intellectual Property Management • Testing and Analysis
• Laboratory Information Management • Working with Tools and Technology
System (LIMS) Operation

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Health, Safety & Environment
• Commitment to Health and Safety
• Emergency/Crisis Management
• Environmental Assessment
• Environmental Procedures Design
• Hazardous Substance Management
• Health Safety and Environment
Awareness and Communication
• Health Safety and Environment
Standards Enforcement
• Industrial Hygiene Practice
• Occupational Health and Safety
Management
• Safety Engineering
• Waste and Emissions Management

Insurance
• Actuarial • Insurance Product Knowledge
• Assessing and Transferring Risk • Legal
• Assessment of Quantum • Negotiation and Placement of Risk
• Broker/Agent Operations • Pricing the Risk
• Broker/Agent’s Role and Responsibilities • Principles and Practice
• Claims Handling • Understanding of Risk and Compliance
• Claims Investigation • Understanding of Underwriting and Risk
• Claims Management • Underwriting
• Claims Settlement • Underwriting Process
• General Claims Knowledge • Underwriting Risk Management

Legal
• Client Communications • Knowledge of the Law
• Contract Drafting • Legal Advice
• Corporate Secretarial Administration • Legal Analytical Ability
• Employment and Industrial Relations • Legal Ethics and Professionalism
• Enforcement • Legislation and Compliance
• Gathering Information • Litigation Management
• General and Legal Translation, Revision • Technical Editing and Revision of Legal
and Writing Documents
• Information/ Records Management
Knowledge

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Oil and Gas
• Contact us for the complete Oil and Gas
and Petrochemical dictionaries

Policing
• Contact us for competencies related to
general and specialized investigation
and support services

Supply Chain Management

• Acquisition
• Contract Administration and
Management
• Contract Preparation
• Contractor Resource Management
• Disposal
• Evaluation
• Legislative Framework Alignment
• Operations/Logistics Strategy
Development
• Risk Management
• Sourcing Strategy Development
• Supplier Strategy Development
• Supply Chain Management for the Public
Sector

Contact us for custom built competencies and profiles or to learn

more about HRSG’s competency dictionaries.

NB. The competencies and profiles listed in these packages are subject to change.

ABOUT HRSG
Since 1989, HRSG has worked with a range of industries to define talent needs, address skill deficiencies, and improve
individual and organizational performance. Clients include global corporations and small or midsized organizations op-
erating in sectors such as logistics, finance, accounting, technology, HSE, HR, manufacturing, sales and marketing, and
many more. For more information, please visit www.hrsg.ca.

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