MARK F.

DE CESARE, MCP, CNE

59 Linden Street
Massapequa, NY 11758-5125 md486518@westpost.net
(516) 541-3439; (516) 650-0971
www.linkedin.com/in/markdecesare
MANAGER FOR COMPUTER TECHNICIANS
* Engineer * Administrator
* Technical Writer * Data Librarian
* Innovative * Creative
An innovative information technology professional with the vision for industry d
evelopments to improve clients' workflow and bottom line. Projects and initiati
ves have saved clients and employers millions of dollars. Spanning various indu
stries (defense, telecom, banking), he is a detailed specialist with a passion f
or doing a job right - the first time. A successful manager who has taught coll
eagues and subordinates how to learn and improve workflow from errors. His expe
rience is backed up with a graduate degree in computer science.

CAREER ACHIEVEMENTS
APEX SYSTEMS, INC., Glen Allen, VA 2010
Field Service Representative
Assigned to Unisys Corp. to Service Capital One Bank Connext project in the Nort
heast (NY, NJ, Connecticut). Provided break-fix support for all bank branch use
rs in updating computing security policies. Lead a team of four technicians in
execution of the pilot project to prepare the team members for individual branch
responsibilities.
Results:
o Completed migration of over 300 PCs in a two month period..
o Managed reporting of access issues with customer.
o Escalated unresolved issues via trouble tickets for tracking purposes.
TECHNISOURCE, INC., Brooklyn, NY 2006 - 2009
Tape Librarian
Assigned to JP Morgan Chase & Co.'s Brooklyn campus. Managed a tape library of o
ver 150,000 tapes along with the records of movement transactions. Handled jour
nal record checks, records organization, compiled error results and tape metric
reports submitted via an online program (Lotus Notes) and MS-Access database. M
aintained and wrote procedures for department. Created workflow processes in Vi
sio to supplement written procedures for normal and troubleshooting operations.
Extended the life of server and tape backup equipment by optimizing maintenance
procedures. Trained and managed a team of 10 tape operators for tape library du
ties and conversion of tape media from closed container to open media to comply
with federal Sarbanes-Oxley legislation for a saving of over $10 million. Served
as deputy fire warden.
Results:
o Completed conversion of over 23,000 pieces of media within three months.
o Maintained an error rate of less than 1% in media transfers between onsite and
offsite data vendor (i.e. Iron Mountain).
o Completed exit of one data center being closed within schedule (tape transfer
and destruction).
RESUME - Mark De Cesare. Page 2
NETWORK AND COMPANY, New York, NY 2001 - 2006
Site Engineer (Consultant). Assigned to JP Morgan Chase & Co. Brooklyn, NY
Monitor Backup jobs on windows NT/2000 servers with Arcserve and Veritas NETBACK
UP. Managed 2500+ NT/2000 and Solaris servers in Brooklyn data centers. Docume
nted issues at data center and performed server administration (Password resets,
security settings, software installs, etc.).
Results:
o Achieved a 100% success rate in restoring critical company files upon request
and met all SLAs (Service-Level Agreements)
o Participated in annual disaster recovery drills, ensuring close to 100% readin
ess.
o Performed repairs of equipment out of warranty in-house to save as much as $75
00 in cost of new equipment.
o Managed backup jobs to minimize failure rates among 200 NT/2000 servers (less
than 3%).
JP MORGAN CHASE & CO., New Hyde Park, NY 2001
LAN/UNIX Administrator (Consultant)
Provided LAN access and support in a large Windows NT/UNIX Networking environmen
t. Supported internet connectivity to Chase On-line Banking applications used b
y customers. Monitored log files and HP Openview for signs of trouble with the
servers. Monitored backups with HP Omniback II and took corrective action in an
efficient manner.
Results:
o Participated in annual Disaster recovery drills ensuring close to 100% readine
ss.
o Resolved assigned trouble tickets within 60 minutes of receipt.
o Managed backup jobs to minimize failure rates among 650 NT/UNIX servers (less
than 5%).
VIATEL, INC, Brooklyn, NY 1999 - 2001
LAN Administrator
Provided desktop and Laptop support, LAN access and connectivity in a Windows NT
Networking environment. Evaluated specialty applications for credit scoring, c
ollection activity, and payment processing. Installed and configured connectivit
y to databases and MS Exchange server. Configured mainframe and remote access
connections to a PC.
Results:
o Managed user accounts and access to network resources across multiple platform
s (NT Terminal Server, and Oracle databases).
o Created scripts to automatically install Windows NT and standard suite of appl
ications (MS Office, Acrobat, Outlook, IE5) unattended (Build 4 PC's for the tim
e it takes to build one).
CITIBANK, Long Island City, NY 1997 - 1999
Consultant - Desktop Support Specialist
Provided desktop support to senior level management in the European/North Americ
a Cards Division. Managed over 600 desktops interconnected on a Novell LAN, wit
h internet and mainframe connectivity. Installed and configured PCs, printers, a
nd software applications for use in a corporate environment.
Results:
o Completed rollout of 600 Windows NT desktops within five weeks.
o Resolved all desktop issues within 30 minutes of visit to the client's desktop
.
o Completed Y2K within five weeks.
FIRST DATA MERCHANT SERVICES, Melville, NY 1997
Consultant - Desktop Support Specialist
Installed/configured software applications. Set up, configured and diagnosed PC
's, Laptops, modems, printers, zip and jaz drives.
Results:
o Resolved all desktop issues within 45 minutes of visit to the client's desktop
o Built over 200 desktops over a three-month period.

RESUME - Mark De Cesare. Page 3

TECHNICAL EXPERTISE
Hardware
HP and Dell Servers, PC's, Laptops, hubs, routers, USB, Power Protection, SCSI d
rives, KVM switches, Avaya telephony, Ethernet, Hand held devices, printers, sca
nners, autoloaders.
Protocols
TCP/IP, IPX/SPX, WINS, DHCP, SMTP, DNS, FTP, TFTP
Software
MS-Office (includes MS Project and MS-VISIO), Open Office, Symantec Desktop Pro
ducts, Symantec Anti-Virus Enterprise, McAfee, Adobe Acrobat, Citrix Metaframe,
NT Terminal Server, Internet Browsers (IE, Mozilla, Opera), , Lotus Notes, Oracl
e, Lotus 1-2-3, SSH Secure shell, Vertices, Touchpoint, Third/Fifth Direct, Arcs
erve and Veritas Net-Backup.
Operating Systems
Windows 9x, NT, 2000, XP, 2003, Vista, MS-DOS, Citrix Metaframe, NT Terminal Ser
ver, UNIX, Solaris
Databases
SQL, Some Oracle, MS-Access
Tools
Manage-Now (IBM), Peregrine (trouble ticket tracking tool), Remedy
EDUCATION AND CERTIFICATIONS
Master of Science: Computer Science. Hofstra University, Hempstead, NY.
Bachelor of Arts and Sciences: Electrical Engineering. Univ. of Windsor, Ontario
, Canada
Training in Networking Technologies, Computer Career Center, Hempstead, NY
Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, CNE (Novel
l), New York State Licensed Professional Engineer
COMMUNITY ORGANIZATIONS
- Member of IEEE and ACM
- Member of Toastmasters International (Authored a website that included a regio
nal club directory with driving directions).
- Division Governor (Long Island, NY) 2002 - 2004
o Area Governor, Suffolk Co. NY 2007-2008
o Area Governor, Nassau Co. NY 2008-2009
o Club President, Suffolk Toastmasters Club, 2004-2005
o Club Treasurer, Suffolk Toastmasters Club, 2005-2009
o VP Public Relations, Suffolk Toastmasters Club, 2009-2010