Product Support Bulletin: Service

Product Support Bulletin
Issue Date:
Service November 02, 2015
Global Lit Num: CPGI - S - 00000157 - 0
Revision: 0
Title: Campaign #2634 Earth link modification on QSL-9 (step-1)gensets
Model(s) C250D6/C275D5/C275D6/C300D5/C300D6/C330D5
Background/Description:
Recently it was discovered that the cable that should link the alternator star point to the
frame of the below mentioned generating sets had not been fitted during manufacture.
This omission had not been discovered during test or final inspection and products have
been shipped and distributed with this defect.
Potential Effects
This defect has the potential to increase the risk of electrical hazards throughout the
electrical system.
This issue was identified in particular batch of the QSL9 series gensets shipped recently.
Corrective Actions:
Following our Engineering review, we advise you follow the corrective action below to
©2015 Cummins Power Generation, Inc. All rights reserved

Page 1 of 14
modify the connection in line with the normal safety procedures with the correct PPE for
prevention of electric shock.
The modification will ensure effective earthing of the electrical system neutral.
This modification has been implemented on plant from FGSN: G15I801283 dated
01/07 /2015. (genset model C275D5)
There were total 353 gensets available at site or at distributor end and needed immediate
attention to correct the earth link connection as per the below reccomendation. Affected
batch of genset details as below:
MODEL GSN CUSTOMER

Page 2 of 14
C300D5 G14I800031 CUMMINS DKSH (THAILAND) LIMITED
C275D5 G14I800101 IPO LTD
C275D5 G14I800102 IPO LTD
INDUSTRIAL MACHINERY AND
C300D5 G14I800037 EQUIPMENT TRADING COMPANY SA
ERGOTRAK
C330D5 G14I800042 CUMMINS QATAR LLC
C330D5 G14I800043 CUMMINS QATAR LLC
C330D5 H14I800049 CUMMINS MIDDLE EAST FZE-HQ
C300D5 H14I800088 P.T. ALTRAK 1978
C300D5 H14I800075 CUMMINS SOUTH AFRICA (PTY) LTD
C300D5 I14I800103 CUMMINS SOUTH AFRICA (PTY) LTD
C330D5 I14I800147 P.T. ALTRAK 1978
C300D6 I14I800113 GENERAL CONTRACTING CO
DISTRIBUIDORA CUMMINS DE
C300D6 I14I800117
PANAMA S DE R L
DISTRIBUIDORA CUMMINS
C300D6 I14I800129
CENTROAMERICA HONDURAS S DE R L
C300D6 I14I800126
PANAMA S DE R L
C275D5 I14I800148 P.T. ALTRAK 1978
C275D5 I14I800138 P.T. ALTRAK 1978
C275D5 I14I800139 P.T. ALTRAK 1978
C275D5 I14I800140 P.T. ALTRAK 1978
C275D6 I14I800130
PANAMA S DE R L
C300D6 I14I800132
C330D5 I14I800143 P.T. ALTRAK 1978

Page 3 of 14
C330D5 I14I800144 SEYTAS LIMITED
C330D5 I14I800145 SEYTAS LIMITED
C275D6 I14I800146 FT FARFAN LIMITED
C330D5 J14I800175 Huawei-ET
C330D5 J14I800177 Huawei-ET
C300D5 J14I800184 CUMMINS WEST AFRICA LTD
CUMMINS SALES & SVC PHILIPPINES
C250D6 J14I800269
INC
CUMMINS SALES & SVC PHILIPPINES
C250D6 J14I800227
INC
C250D6 J14I800276 TECNICARIBE DOMINICANA S A
C275D5 J14I800231 TRADE PROMOTERS (PVT) LIMITED
C330D5 J14I800288 TRADE PROMOTERS (PVT) LIMITED
C275D6 J14I800275
CENTROAMERICA COSTA RICA (BC899)
C330D5 J14I800277 APPLIANCE TRADERS LTD
C250D6 J14I800278 DISTRIBUIDORA CUMMINS PERU SAC
C300D5 E14I800002 CUMMINS NV - CGL BELGIUM
C330D5 K14I800313 TRADE PROMOTERS (PVT) LIMITED
C275D5 K14I800312 CUMMINS DKSH (SINGAPORE)PTE LTD
POWERGEN INTEGRATED SOLUTIONS
C250D6 K14I800309
COMPANY LTD.
POWERGEN INTEGRATED SOLUTIONS
C300D6 K14I800308
COMPANY LTD.
C330D5 G14I800013 CUMMINS NV - CGL BELGIUM
C300D5 K14I800322 CUMMINS MIDDLE EAST FZE-HQ

Page 4 of 14
C275D5 K14I800344 P.T. ALTRAK 1978
C275D5 K14I800352 P.T. ALTRAK 1978
DISTRIBUIDORA CUMMINS EL
C300D6 K14I800353
SALVADOR
C250D6 L14I701560 CUMMINS MIDDLE EAST FZE-HQ
C330D5 L14I800371 TRADE PROMOTERS (PVT) LIMITED
C275D5 L14I800359 CUMMINS DKSH(SINGAPORE)PTE LTD
C300D5 L14I800379 P.T. ALTRAK 1978
C250D6 L14I800364 TECNICARIBE DOMINICANA S A
C250D6 L14I800367 TECNICARIBE DOMINICANA S A
C275D5 L14I800390 P.T. ALTRAK 1978
C275D5 L14I800377 P.T. ALTRAK 1978
C250D6 L14I800439 Argico-Indent Order
C250D6 L14I800438 Argico-Indent Order
C300D6 L14I800427
CENTROAMERICA COSTA RICA (BC899)
C275D5 A15I800552 TRADE PROMOTERS (PVT) LIMITED
C275D5 B15I800591 CUMMINS MIDDLE EAST FZE-HQ
C275D6 A15I800507 GENERAL CONTRACTING CO
C300D6 L14I800436 CUMMINS HONG KONG LTD. (BC 444)

Page 5 of 14
C300D6 A15I800443
PANAMA S DE R L (A2J)
C300D6 L14I800426
PANAMA S DE R L (A2J)
C300D6 L14I800434 CUMMINS HONG KONG LTD. (BC 444)
CUMMINS SALES AND SERVICE
C300D6 L14I800441
PHILIPPINES, INC. (BC 130)
CUMMINS SALES AND SERVICE
C250D6 A15I800463
PHILIPPINES, INC. (BC 130)
CUMMINS SCOTT + ENGLISH
C275D5 A15I800468
MALAYSIA SDN. BHD. (BC A2L)
C250D6 A15I800473 CUMMINS HONG KONG LTD. (BC 444)
C300D5 A15I800526 CUMMINS MIDDLE EAST FZE-HQ
C275D5 H14I800071 CUMMINS NV - CGL BELGIUM
C300D6 A15I800559 CUMMINS DE LOS ANDES S.A.
C275D5 B15I800588 OOO CUMMINS (BC 693)
C330D5 A15I800492 CAR AND GENERAL (KENYA) LTD
C275D5 A15I800531 BALTIC INDUSTRIAL
C250D6 A15I800554 TECNICARIBE DOMINICANA S A

Page 6 of 14
C300D5 B15I800599 EGYPTIAN INTERNATIONAL MOTORS
C300D6 A15I800555 TECNICARIBE DOMINICANA S A
CUMMINS MAKINA SANAYI VE
C275D5
C15I800699 TICARET LIMITED SIRKETI (BC 720)
C330D5 C15I800629 DISTRIBUIDORA CUMMINS CHILE SA
C300D5 C15I800678 EGYPTIAN INTERNATIONAL MOTORS
C250D6 C15I800656 CUMMINS DE LOS ANDES S.A.
C275D6 C15I800682 CUMMINS SPAIN S.L. (BC 738)
C300D5 C15I800683 CUMMINS SPAIN S.L. (BC 738)
C275D5 C15I800698
TICARET LIMITED SIRKETI (BC 720)
C300D5 C15I800705 CUMMINS DKSH (THAILAND) LIMITED
C275D5 C15I800708
C275D5 C15I800720
C300D5 C15I800734 CUMMINS SCOTT + ENGLISH

Page 7 of 14
C300D5 C15I800735
GENERAL TRANSPORTATION &
C330D5 C15I800730
EQUIPMENT CO
C330D5 C15I800731
EQUIPMENT CO
C275D5 C15I800732 TRADE PROMOTERS (PVT) LIMITED
C330D5 C15I800736 TRADE PROMOTERS (PVT) LIMITED
C275D5 D15I800738 P.T. ALTRAK 1978
C275D5 D15I800739 P.T. ALTRAK 1978
C275D5 D15I800741 P.T. ALTRAK 1978
C275D5 D15I800742 P.T. ALTRAK 1978
C275D5 D15I800743 P.T. ALTRAK 1978
C275D5 D15I800744 P.T. ALTRAK 1978
C330D5 D15I800747 P.T. ALTRAK 1978
C300D6 D15I800752 TECNICARIBE DOMINICANA S A
C250D6 C15I701668 CUMMINS MIDDLE EAST FZE-HQ
C250D6 C15I701667 CUMMINS MIDDLE EAST FZE-HQ
C300D6 D15I800852 TRIENERGY S A
C300D5 D15I800748 TRADE PROMOTERS (PVT) LIMITED
C275D5 D15I800827 CUMMINS QATAR LLC
C275D5 J14I800258 CUMMINS NV - CGL BELGIUM
C275D5 J14I800257 CUMMINS NV - CGL BELGIUM
C275D5 K14I800292 CUMMINS NV - CGL BELGIUM
C250D6 D15I800845 CUMMINS SPAIN S.L. (BC 738)
C300D5 B15I800613 CUMMINS SOUTH AFRICA (PTY) LTD
C300D5 D15I800792 CUMMINS QATAR LLC

Page 8 of 14
C300D5 E15I800855 CUMMINS MIDDLE EAST FZE-HQ
C330D5 E15I800873 CUMMINS DKSH(SINGAPORE)PTE LTD
C330D5 E15I800874 P.T. ALTRAK 1978
C275D5 E15I800875 P.T. ALTRAK 1978
C300D6 E15I800878 FT FARFAN LIMITED
C275D5 E15I800884 P.T. ALTRAK 1978
C275D5 E15I800882 TRADE PROMOTERS (PVT) LIMITED
C250D6 E15I800910
C275D5 E15I800917 CUMMINS QATAR LLC
C330D5 E15I800942 TRADE PROMOTERS (PVT) LIMITED
C275D5 A15I800544 CUMMINS NV - CGL BELGIUM
C300D5 E15I800946 CUMMINS SOUTH AFRICA (PTY) LTD
C300D5 E15I800958 DALGAKIRAN MAKINA SAN VE TIC A S
C330D5 E15I800966 CUMMINS SPAIN S.L. (BC 738)
C330D5 E15I800968 CUMMINS SPAIN S.L. (BC 738)
C275D5 E15I801008 DALGAKIRAN MAKINA SAN VE TIC A S
C330D5 F15I801131 OOO CUMMINS (BC 693)
C330D5 B15I800592 CUMMINS NV - CGL BELGIUM

Page 9 of 14
C275D5 B15I800593 CUMMINS NV - CGL BELGIUM
C275D5 D15I800835 CUMMINS NV - CGL BELGIUM
C250D6 F15I801133 TECNICARIBE DOMINICANA S A
C330D5 F15I801161
EQUIPMENT CO
C300D5 F15I801087 CAR AND GENERAL (KENYA) LTD
C275D5 F15I801116 TRADE PROMOTERS (PVT) LIMITED
C330D5 F15I801132 OOO CUMMINS (BC 693)
C275D5 F15I801078 CUMMINS SOUTH AFRICA (PTY) LTD
C330D5 F15I801107 DALGAKIRAN MAKINA SAN VE TIC A S
C275D5 F15I801066
EQUIPMENT CO
C275D5 F15I801067
EQUIPMENT CO
C300D5 F15I801169 CASA PELLAS S A-ONAN
C275D5 F15I801112
C300D5 F15I801065
EQUIPMENT CO
C330D5 F15I801113 CUMMINS NV - CGL BELGIUM
C330D5 F15I801122 CUMMINS NV (BC 367)
C330D5 F15I801184 CUMMINS DKSH(SINGAPORE)PTE LTD

Page 10 of 14
C275D6 F15I801236 GENERAL CONTRACTING CO
C300D6 E15I800883 TECNICARIBE DOMINICANA S A
C330D5 F15I801110 CUMMINS NV (BC 367)
C250D6 F15I801264
Note for service:
Work instructions and parts advise:
1.Before carrying out this modification, genset Logout Tagout procedure must be followed
and ensure you have the correct PPE as per normal safety procedure.
2. Open the top cover of alternator using 10mm ring / double end spanner.

Page 11 of 14
3. Loosen the bolt of Earth cable which is mounted on the Alternator body as shown in fig
and take out earth cable using 17 mm spanner.
4. Retighten the Bolt at same location without earth link using 17 mm spanner and torque
reccommended 26Nm.
5. Remove the nut using 19 mm spanner and Relocate the Earth cable to alternator studs
as shown and tighten the Earth cable using 19mm spanner and torque reccomended 26Nm

Page 12 of 14
6. After modification UC & HC frame alternator earth connections looks like as shown
below.
7.Remove the tools and clean the alternator inside before closing the alternator cover.
8.Remove the LOTO after ensured the correct fitment of earth link and allow the genset for
regular operation.
Note for Parts:

No parts required to carry out this modification
Warranty Statement:
This work is authorized by a campaign. See details below.
Campaign Authorization Details:

Campaign Filing Instructions:
Fail Code: JA NB MA
Account Code: 65
Authorization Code: 2634

Page 13 of 14
Applicable SRT's:
00-902: 0.7 hours - Administrative time
99-999: 0.5hrs to modify the earth link connection.
Parts: Not applicable
Travel: One trip included
Expiration Date: No expiration date
Contact:
If you have further questions or concerns regarding this notification or the information
stated above, please contact in the following order.
1.Your local service manager.
2.DFSE counter part
3.Local customer call centre or write a mail to CPG-India on e-mail
cpgiservicesupport@cummins.com

Page 14 of 14

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Product Support Bulletin

Title: Campaign #2634 Earth link modification on QSL-9 (step-1)gensets

©2015 Cummins Power Generation, Inc. All rights reserved

MODEL GSN CUSTOMER

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

Note for service:

Work instructions and parts advise:

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

Note for Parts:

Campaign Authorization Details:

©2015 Cummins Power Generation, Inc. All rights reserved

©2015 Cummins Power Generation, Inc. All rights reserved

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