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you want to assign automation will

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Dear (username)
The ticket-{ticket Id}
{message} created on {date}
You have assigned a Ticket
Assign to user list
1, 2 3 4 5 5
Raised by {user} please check
& Update the status as soon
Click on submit button to assign as possible.
Thank you
Tech58 pvt. ltd.

SUBMIT

CLOSED STATUS

This mail
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status

Dear {username} {subject/issue}

Created on {Date} is Closed by
{Admin} we trust your
complaint has been addressed,
Status You can re-open the ticket if
Click on update status button for status you are not happy with
updation
resolution.
Comment : Resolved work done
by {user}
Update status (button) Thank You
Tech58 pvt. ltd.