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    Nicole Douglas has over 10 years of experience in animal welfare, customer service, and childcare. She is currently pursuing her Bachelor's degree at Sam Houston State University. Her most recent role was as Senior Adoption Center Manager at Texas Humane Heroes, where she oversaw daily operations and policies. Prior to that, she worked in customer service for TTEC and as a Manager for All Dogs Unleashed, where she cared for animals and provided excellent customer service. She has also volunteered her time with the City of Harker Heights and Cameron Park Zoo.

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    Nicole Douglas has over 10 years of experience in animal welfare, customer service, and childcare. She is currently pursuing her Bachelor's degree at Sam Houston State University. Her most recent role was as Senior Adoption Center Manager at Texas Humane Heroes, where she oversaw daily operations and policies. Prior to that, she worked in customer service for TTEC and as a Manager for All Dogs Unleashed, where she cared for animals and provided excellent customer service. She has also volunteered her time with the City of Harker Heights and Cameron Park Zoo.

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    31 views2 pages

    Resume After

    Uploaded by

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    Nicole Douglas has over 10 years of experience in animal welfare, customer service, and childcare. She is currently pursuing her Bachelor's degree at Sam Houston State University. Her most recent role was as Senior Adoption Center Manager at Texas Humane Heroes, where she oversaw daily operations and policies. Prior to that, she worked in customer service for TTEC and as a Manager for All Dogs Unleashed, where she cared for animals and provided excellent customer service. She has also volunteered her time with the City of Harker Heights and Cameron Park Zoo.

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    of 2

    NICOLE WORK EXPERIENCE

    DOUGLAS
    Senior Adoption Center Manager
    Texas Humane Heroes- Killeen
    Temple, TX 76502 January 2021- September 2021
    • Responsible for daily operations, internal systems, policies, and procedures, and is
    nicolelynn2648@gmail.com the primary supervisor for the location.
    (817) 781-2608 • Provided leadership, oversight, and long-range planning to ensure that all areas are
    operating at the highest standard possible.
    Well-rounded individual with a strong • Daily duties include but are not limited to: Animal Welfare, Adoptions, Daily
    background in animal welfare and operations, and Community involvement.
    refined talents in customer service and
    Customer Service Representative
    management. Quick and effective at
    TTEC - Remote
    decision-making and learning skills while June 2020 to September 2020
    maintaining excellent customer service • Handled inbound call center type calls, determined needs of customers, transferred to
    throughout sales experience. appropriate departments.
    Possessing exceptional work ethic and • Serve as a first point of contact, provide technical support, troubleshooting and assist
    desire to go above and beyond to customers with banking needs.
    exceed company expectations. • Assisting with resolving financial inquiries and account issues.
    • Assist banking customers who are victims of fraud, theft or identity theft.
    • Assist customers with replacing lost or stolen credit or debit cards.
    EDUCATION
    Manager
    All Dogs Unleashed - Carrollton, TX
    Bachelor of Science *In progress June 2017 to March 2020
    Sam Houston State University • Monitored health and behavior of animals.
    August 2021- Present
    • Observed animal details such as size, condition, behavior and eating habits and
    Associate in Biology documented data with Ginger.
    Tarrant County College - Fort Worth,
    • Maintained clean and organized boarding areas to promote animal wellbeing.
    TX August 2016 to May 2020
    Followed all pet care instructions, including dietary needs and medication regimens.
    Diploma • Managed inventory, ordered new supplies and maintained optimal storage to meet
    Saginaw High School - Saginaw, TX
    expected needs.
    August 2010 to June 2014
    • Performed pet intake to gain necessary information concerning health, behaviors,
    potential allergies, and other details to provide complete records and methods of
    owner contact.
    VOLUNTEERING
    • Contributed to client retention by consistently providing outstanding customer service
    to both clients and pets.
    City of Harker Heights
    Harker Heights, TX
    Childcare Provider
    October 2020- Present Fort Worth, TX
    June 2010 to May 2019
    Cameron Park Zoo
    Waco, TX • Observed children to proactively identify issues with emotional or physical
    June 2021- Present development and worked with parents and supervisors to address concerns.
    • Prepared group activities to enhance socialization, communication, and problem-
    solving skills for children.
    • Used positive reinforcement techniques to promote patience and other good
    behaviors in children.
    • Instructed children in crafts and other activities to promote gross and fine motor skills,
    including creating paintings, drawings, paper crafts and decorations.
    • Managed safety and security of all children under care.
    • Created safe and engaging learning environment for groups of diverse children with
    various learning styles

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