QUESTIONNARIE

RECEIVING ACTIVITY

1. We have notice of the goods arrival in advance which allows the

warehouse to prepare
2. The MDP has sufficient space for loading/unloading materials.
3. At the time of receiving, occurrence of physical accidents on received
goods are minimum
4. The shelves for each received materials in the warehouse are
adequate to store and put away
5. There is a pre-notification of the incoming goods that will be
received in the warehouses
6. During the time of receiving goods, there are procedures for the
cross checking of the documents with the goods

ORDER PICKING ACTIVITY

7. Warehouse design / layout is convenient for an easy order picking

process.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

8. Processing time to do the order picking in our ware house is

reasonable
9. The design of the warehouse system is properly done to improve
customer service in order picking manually
10. Warehouse personnel’s are skillfull in performing order picking
process
11. Items returned from end user to error in order picking is high

STORAGE ACTIVITY

12. Ware house team are effective in minimizing total goods damage that
are stored in the ware house
13. The space between the stored items in the ware house is sufficient not
to move the workers and machinery
14. In the ware house there is tight control of accessing the storage area
15. There is regular inspection and cleaning of storage areas
16. In our warehouse the materials can be stored in codification

SHIPPING AND DISPACTING ACTIVITY

17. In our ware house there is high commitment to make easy of shipping
and transportaion process
18. In our ware house there is high commitment to protect the items
safety
19. Goods are delivered to buyer according to the specification, at the
right without any damage.
20. Communication is successful in making ready the transportation
and to inform the recipient
21. The customer orders are packed into the manner to prevent damage
during transit.