Vivekananda Kendra Vidyalaya, Tezu, Arunachal Pradesh

Worksheet- 1
Class – IX
Subject: Information Technology
Topic – Introduction to IT-ITeS Industry
Date: 08/07/2021

Multiple Choice Questions:

1. Information Technology that enables the business by improving the quality of service
is___________
a) IT b) ICT
c) ITeS d) None of the above
2. _______ includes all types of technology used to deal with information.
a) IT b) MRI
c) ITeS d) None of these
3. Which of the following are benefits of IT in business?
a) IT helps in reaching more potential customers
b) IT provides better service to customers
c) Both of the above
d) None of the above
4. ITeS is also called __________________that cover the entire operations which exploit
Information Technology for improving the efficiency of an organisation.
a) web-enabled services b) remote services
c) both of the above d) none of the above
5. BPO Service Industry is doing exceptionally well in India because ___________
a) BPO service providers in India invest in hi-tech hardware and software.
b) Government of India is encouraging the BPO Industry in India
c) Both of the above
d) None of the above
6. IT is used in home to ___________________
a) Play games b) Surf the web
c) Email d) All of the above
7. _______________ Organizations cater the needs of their parent company only and do not
serve external clients.
a) GIC b) MNCs
c) ISPs d) None of these
8. Which of the following scenarios can be overcome by using BPM?
a) Less errors b) Time wastages
c) More errors d) None of these
9. ATM (in banking) stands for ____________
a) Automated Teller Machines b) Automatic Transfer Machine
c) Automated Teller Money d) None of the above
10. Business transactions happen through Internet called _________
a) E-Commerce b) E-Business
c) E-Transaction d) None of these
11. Smart cards, such as credit cards and debit cards have a metallic strip which store user’s
_______
a) PIN b) Account Number
c) Both a) & b) d) None of the above
12. PIN (reference to Credit card ) stands for ________
a) Personal Income Number b) Private Identification Number
c) Personal Identification Number d) None of the above

Short Answer Questions:

13. What do you understand by the term IT and ITeS?

14. What is LMS (Learning Management System)?
15. How does infusion of technology in education help students understand better?
16. What are the various processes of education where IT is used?
17. Which softwares are used in digital communication?
18. List any 4 websites of the Indian government which provide IT enabled services to the
people.
19. What is BPO? Give examples of some BPO services.
20. What are the parameters for categorizing organizations within the IT-BPM industry?