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Passguide Hp2-E24
Passguide Hp2-E24
HP HP2-E24
Q&A V3.22
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A. manage costs
B. increase IT quality
C. mitigate risk
D. improve agility
Answer: A
Question:2
You are selling a new server and storage infrastructure to a customer. When do you raise
HP Care Pack Services in the sales cycle?
Answer: B
Question:3
Which area is covered if we sell HP remote diagnostic tools to offer faster problem resolution
as a customer benefit?
A. manage costs
B. increase IT quality
C. mitigate risk
D. improve agility
Answer: C
Question:4
What is a reasonable sequence of objectives for a successful HP Care Pack Services sales
talk? (The exhibit of question is missing)
A.
Answer: A
Question:5
Which challenges are potentiallPG customers facing? (Select three.)
Answer: A,B,E
Question:6
Which service levels of the HP support portfolio are classified as reactive services? (Select
two.)
Answer: A,E
Question:7
A. HP Critical services
B. HP Proactive Essentials
C. HP Proactive 24 service
D. HP Virtualization services
E. HP SAN Assessment service
Answer: A,C
Question:8
Which types of unforeseen accidents does the HP Care Pack Accidental Damage Protection
service cover?
Answer: D
Question:9
Which type of service covers firmware update planning for StorageWorks solutions?
Answer: D
Question:10
For which kind of training may account credits for HP Care Pack Total Education and HP Care
Pack Total Education One be redeemed by the customer?
Answer: E
Question:11
Answer: B
Question:12
Which statement is true regarding the HP Care Pack activation number?
A. The activation number is always the same as the Purchase Order number, which is the
reference of the distributor.
B. You can choose the activation number for the end customer at the moment you generate
the registration email.
C. The activation number is always the same as the alternate Purchase Order number, which
is the reference of the reseller.
D. The activation number is always the same as the Purchase Order number.
Answer: B
Question:13
Which rule about the coverage of HP Care Pack services for hardware are valid for ProLiant
servers and associated storage devices?
A. The customer should expand the standard warranty of their ProLiant servers and the
associated storage devices by component-specific Care Pack for hardware options.
B. HP Care Pack services for hardware cover any internal HP branded hardware options
qualified for the server.
C. The standard warranty of the server is expanded by server-specific Care Pack services for
the Care Pack validity period; the storage devices remain unaffected.
D. The HP Care Pack services for ProLiant servers and storage include support for storage
hardware and software.
Answer: D
Question:14
Does HP offer installation services?
Answer: D
Question:15
Which value do HP services provide to the customers in addition to the warranty?
Answer: D
Question:16
Which category of Procurve service portfolio is available only for HP direct sales?
Answer: B
Question:17
What prevents a 5-year HP Care Pack from usage as a post-warranty Care Pack?
Answer: D
Question:18
Travel Next Business Day response HP Care Pack service provides mobiles computer users
with a support solution for HP Notebook products. Where can it be claimed?
A. in EMEA
B. in listed countries across all regions
C. in the region where the notebook was purchased
D. in the country where the notebook was purchased
Answer: B
Question:19
Which HP ProCurve service type packages Care Pack service and contracts?
Answer: B
Question:20
Which BladeSystem components and options are covered by the HP Care Pack services for
c7000 enclosure? (Select two.)
A. HP Virtual Connect 8Gb 24-Port Fibre Channel Module for c-Class BladeSystem
B. HP StorageWorks 3GB SAS BL Switch
C. c- Class enclosure devices including pass thru, Ethernet interconnect, and virtual connect
modules
D. HP BLc 4X QDR IB Switch for HP BladeSystem c-Class
E. SAN Switches for HP BladeSystem c-Class
Answer: A,C
Question:21
Why is it more effective to purchase an HP Care Pack support service than to purchase extra
printers in case of failure? (Select two.)
Answer: D,E
Question:22
Which type of HP Care Pack can be obtained after the warranty has expired?
A. 6-hour Call-to-Repair
B. Next Business Day on-site
C. 5-year Warranty Extension
D. Post Warranty Care Pack
Question:23
Which service provides the most complete range of deliverables?
A. 4-hour 24×7
B. Proactive 24
C. 6-hour Call-to-Repair
D. Next Business Day on-site
Answer: B
Question:24
What is one difference between Support Plus and Support Plus 24 HP Care Pack services?
Answer: A
Question:25
Which feature do HP Care Pack service offers provide?
A. parts-only coverage
B. software maintenance only
C. hardware maintenance only
D. hardware and software maintenance
Answer: D
Question:26
What is the start data of a 3-year standard pack?
Answer: B
A. 6-hour call-to-repair
B. Support Plus 24
C. Proactive 24
D. Critical Service
Answer: C
Question:28
For what period, from date of purchase, are account credits for HP Care Total Education and
HP Care Pack Total Education One valid?
A. 1 month
B. 6 months
C. 12 months
D. 24 months
Answer: C
Question:29
You offer either basic Installation or Installation & Start-up Care Pack services to your
customers. Which operations constitute the distinction between the two offerings? (Select two)
Answer: A,C
Question:30
Which types of HP Care Pack Services for Education are available? (Select two)
Question:31
Which HP services is classified as reactive?
Answer: C
Question:32
Which customer IT requirements are primarily agility related?(Select two)
Answer: B,E
Question:33
Which criteria typical target customers of HP Care Pack Services in the imaging and printing
area? (Select three)
Answer: A,C,D
Question:34
Which group typically involves the prospects for HP Care Services for Education?
Question:35
Your customer owns HP ProCurve Network Management software. How long are maintenance
releases available at no additional cost?
Answer: D
Question:36
A potential customer has a multi-vendor SAN environment with HP, Brocade, IBM and EMC
Fibre Channel switches. Which HP services provide a single support contact for the customer?
Answer: C
Question:37
Which lifetime warranty level is included when selling an HP ProCurve 2910aI-24G Switch?
A. SupportPlus 24
B. Next-Business-Day
C. SupportPlus
D. Onsite-Parts-Exchange
Answer: B
Question:38
HP ProLiant storage servers are considered Jointware, meaning that both hardware and
software are required and operate together. Which service provides the most appropriate
support as it covers both components?
A. Proactive Essentiala
B. 4-hour, 24×7 service
C. Support Plus service
D. next business day service
Question:39
Which extensive types are provided by HP Care Pack services?(Select two)
A. lifetime extensions
B. service extensions
C. warranty extensions
D. product lifecycle extensions
E. uplift extensions
Answer: B,C
Question:40.
Which support features are included at no additional cost when buying an HP ProCurve switch?
(Select three.)
Answer: A,E,F
Question:41.
You are selling an HP ProLiant BladServe solution with VMware and an Enterprise Virtual
Array to a customer. Which advantage do HP Care Pack servises provide in this offering?
A. HP Care Packs can be designed one to five yeaas for server, and one to three years for
software in this envioronment.
B. HP Care Packs are available that include the VMware software solution.
C. HP Care Packs could be individually defined for enterprise solutions like Enterprise Virtual
Arrays.
D. HP Care Packs procide the same service level for each product in one solution by aefault.
Answer: B
Question:42.
Which services should be quoted by default with each storge platform that does not include
bundled sercices? (Select two.)
Answer: B,D
Question:43.
A customer purchased an on-site HP Care Pack and is experiencing with harfware .What
happens when the customer places a call using the designated support number?
Answer: D
Question:44.
Responses to the qualifying questions indicate that a customer is a good candidate for a
proactive service. However,the total solution price for this service is too high.
What should you do?
Answer: C
Question:45.
Which service is the best fit for an SMB customer who wants to purchase an HP LTO-3 tape
drive?
A. standard warranty
B. HP Critical Service
C. 13×5, 4-hour On-site
D. HP Proactive 24 Service
Answer: A
Question:46.
Your hospitality customers require information systems that are easy to deploy and manage.
You offer preconfigured clustered ProLiant servers and SAN-attached redundant dual-
Answer: B
Question:47
Using the HP Care Pack Services Lookup & Ordering Tool,you could not find the right Care
Pack for Data Protector licenses.How can you improve your search?
A. Choose “Find an HP Care Pack by:Product” on HP Care Pack Services Home Page.
B. Check whether you selected the correct language in HP Care Pack Services Lookup &
Ordering Tool.
C. Involve an HP Services Sales.
D. Choose “Flexible” HP Care Pack Serving through SalesBUILDER for Windows.
Answer: A
Question:48
Responses to the qualifying questions indicate that a customer wants to achieve 100% data
availability of the IT environment. What should you?
Answer: A
Question:49
When would you recommend HP Care Pack Installation and Startup services for HP ProLiant
Servers, to supplement the customer's in-house resources or shortfall in new technology
expertise?
A. when the customer has no Green IT and power cost reduction plans
B. when the customer requires 4-Hour On-site Service, 7-Day x 24-Hour Coverage for several
years
C. when the customer has bought Factory Express integration
D. when the customer is already working at capacity and suffering from resource issues
Question:50
Which HP Care Pack Services tool recommends the use of a dedicated server to build an
end-to-end solution that enables HP to monitor his equipment remotely?
Answer: B
Question:51
When should you qualify the opportunity with value-based questions in a customer interview?
Answer: A
Question:52
Match the percentage to the corresponding printing objective.
A.
Answer: A
Question:53
What are HP Care Pack services?
Answer: D
Question:54
Which customer IT requirements are primarily risk related? (Select two.)
Answer: D,E
Question:55
A standard HP Care Pack is currently active for certain hardware. You purchased and
registered a post warranty HP Care Pack today.
What is the start date of the post warranty HP Care Pack?
A. You can choose the start date of the post warranty HP Care Pack.
B. The post warranty pack starts when the standard HP Care Pack expires.
C. The post warranty pack starts on the purchase date of the HP Care Pack.
Answer: B
Question:56
What are main components of the HP Care Pack Services? (Select three.)
Answer: A,D,F
Question:57
For which products can you offer HP Mission Critcal services to your customer? (Select four).
A. printers
B. networks
C. workstations
D. business-critcal servers
E. storage systems
F. HP ProLiant servers
Answer: B,D,E,F
Question:58
In which (local currency based) increments are HP Care Pack Total Education and HP Care
Pack Total Education One services available?
Answer: A
Question:59
Which services are offered only in the HP Care Pack Services, but not included in the
standard warranty? (Select three.)
Answer: B,C,F
Question:60
Which warranty or service category includes storage software updates?
Answer: B
Question:61
Which document provides a list of services available for a storage platform?
Answer: D
Question:62
HP ProLiant Storage Service are considered jointware, meaning that both hardware and
software are required and operate together. A customer wants a repair time commitment on
this jointware product. What should you suggest?
Answer: D
Question:63
Your HP ProLiant customer is looking for a single solution for hardware and openrating system
technical support services. Which HP Care Pack categories provide hardware and O/S
techinal support services in one part number? (Select two.)
Answer: D,E
Question:64
Which type of customer is the best prospect for purchasing strorage services?
Answer: D
Question:65
Which company competes head-on against HP in the low-end and mid-range market printer
area with Care-Pack-like services?
A. Dell
B. Lexmark
C. Xerox
D. IBM
Answer: B
Question:66
Which approximate fraction of all customer helpdesk calls relates to commercial printers?
Answer: B
Question:67
Which HP service is classified as reactive?
A. Critical Service
Answer: B
Question:68
CAN a 5-year HP Care Pack be purchased to extend the warranty of a 3-year-old product?
A. no, never
B. yes, always
C. yes, but only if it concerns an on-site pack
D. yes, but only if the pack is purchased 3 months before the warranty has expired
Answer: D
Question:69
A customer intends to migrate to a new HP-UX operating environment and requests
information about Business Critical Server Solution Services. Which Solution Services are
offered? (Select two.)
Answer: B,E
Question:70
Which benefits do HP Care Pack Services for Desktops and Notebooks provide?
Answer: A
Question:71
Which HP service do you advise for critical business needs if your customer uses low-end
Laserjets?
Answer: A
Question:72
Which HP Care Pack do you advise for HP Scanjets if your customer has critical business
needs?
Answer: C
Question:73
For which products can you offer HP Proactive 24 services to your customer?(Select four).
A. business-critical servers
B. printers
C. ProLiant servers
D. networks
E. organizers
F. storage systems
Answer: A,C,D,F
Question:74
While discussing the subject of Education Services, a customer explains that his organization
already has a training plan in place. How should you respond?
A. Do not waste any more time because this is not a target customer
B. Research the external training vendor the customer is using, if any, to keep track of the
competition.
C. Present the HP offerings and explain how the customer could switch to a more established
solution.
D. Ask the customer for a copy of the plan. This will allow you to propose a way to gain
maximum effectiveness.
Answer: D
Question:75
Answer: A,C
Question:76
Which HP Care Pack do you advise for HP Scanjets if your customer has critical business
needs?
Answer: C
Question:77
A customer who owns hundreds of servers is interested in building an end-to end solution that
enables HP to monitor this equipment remotely. Which HP Care Pack Services tool should you
recommend for this customer?
Answer: B
Question:78
You offer either basic Installation or Installation & Start-up Care Pack services to your
customers. Which operations constitute the distinction between the two offerings? (Select two.)
Answer: B,D
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