Curriculum Vitae

Santosh Kumar Pal

DR, LE- LE WADI MAROL PIPE LINE, J B NAGAR ANDHERI KURLA ROAD ANDHERI (E) MUMBAI-400059
MOBILE –9820808822
Email –santoshr4790@gmail.com

EXECUTIVE OF SYSTEM ADMIN / DESKTOP SUPPORT ENGINEER

Offering 11 years and 9 month of experience across IT Industry
Professional Experience:
 Gebbs Healthcare solutions, as Sr IT Engineer,
 Joining date 17 December 2020
Daily Operations:-Remotely Maintain All Servers, User Calls like Desktop Level Calls, Software OS
Installation: Microsoft Windows XP, Vista, Windows 7, Windows 8, 10&Server 2008 / 2012R2

o IT inventory of stock in house, such as moving, sorting, cleaning, stocking etc.

o Manage desktop and laptop imaging and deployments
o Assist customers with IT related issues in a Service Desk setting, troubleshooting issues and
resolving where applicable remotely
o Experience troubleshooting MS Office 2016 and O365; and MS Office 2016 for Mac
o Installation and troubleshooting of different client application software like Citrix, Cisco VPN, VM ware, and
Remote connectivity.
o Create, modify and delete user accounts in Active Directory
o Document incident and resolution information in Remedy tracking system

 Yardi Prabhu Consultants & Valuers PVT. LTD, Andheri as Technical Support Representative
(Non-Voice) on payroll of Key Pee computer PVT LTD Andheri.
 19 January 2015 to 12 Dec 2020
o Handling Daily Technical Support Activities (Windows, Hardware, Software, Firewall, Networking,
Internet, Pc Arrangement, Laptops, Smart Phones, and Data Cards).
o Handling of Network Related Issues like LAN Connection, DNS, Data Sharing, Wi-Fi connection, files
and folder sharing, map drive, system host files editing, and Network sharing.
o Microsoft Outlook 2003, 2007 Office365 Installation Configuration, Backup, Restore and
Troubleshooting.

o All Systems External and Internal Cleaning, Temp Files Cleaning.

o Take Backup Process of Various Databases Using Eternal Hard Drive.
o Monitoring Networks, Servers, Storage, Backup, Etc.
o Co-Coordinating with Various Service, Logging Calls for Hardware Replacement.
o Knowledge in User Rights and User Profile Settings.
o Troubleshooting of Hardware Such as Printer, Scanner, Modem, Hub, and Switch.
o Detecting and Solving Issues in LAN & Wi-Fi Network.
o Basic knowledge of Active Directory Users and Computer.
o TroubleshootingTelephone Problems, provide newTelephone Connection& installation.
o Recover Your Lost Windows User Account Password
o CCTV Camera Installation and Maintenance.
o Designing and Establishing LAN, Cabling and Crimping Using Cat5 / Cat6 and Rj45
o Install, upgrades, support and troubleshoot for printers, computerhardware and any
 Durian Industries LTD, Vile Parle as Technical Support Representative (Non-Voice) on payroll of
Graftronics PVT LTD (Vidhavihar W).
 31 May 2014 to 15 Jan 2015
o Installation, Administration, Maintenance & Troubleshooting of Win XP, Win VISTA, win 7, Win 8
& MAC.
o Managing Quick heal Endpoint security for virus protection & auto-update.
o Troubleshooting for Local Area Network Connectivity & maintaining network in
 Domain computers
o Installation, Configuration & Management of Windows 2003. Active Directory management,
creation & deletion of user accounts, change password, change display names
o Install /upgrade system software, Operating System and drivers etc.
o Handling Senior Desktop Management Engineer profile.
o Remote Computing technologies including our VPN, Remote Desktop, Outlook Web Access and
Blackberry mail configuration
o Configure Microsoft Outlook 2007 & outlook express, Mozilla Thunderbird trouble shooting and
configuring archive settings.
o Applications installation and troubleshooting. Answering requests by phone, Email follow-up mail
and Incident ticket.
o Installation and Configuration of Local & Network printer.
o Configuring and troubleshooting Google apps.
o Installing and configuring Microsoft Windows Server 2008.

 Tecnimont ICB Pvt Ltd. Malad, as Technical Support Representative (Non-Voice) on payroll of
Liberty Automation (Dadar)
 Since 13 May 2013 to 31 March 2014
o Coordinating with vendors (Cisco, Dell, HP, Lenovo, Ricoh, Kyocera, etc.) For
Server/switch/workstation/network printer support.
o Maintaining and troubleshootingmultifunction network printers, Laptops and Desktops.
o Installing and configuring MicrosoftWindows Server 2003 and 2008.
o Resolving Helpdesk queries.
o Providing remote desktop support for issues.
o Troubleshooting Local Printers, Color Plotters.
o Installing Configuring and troubleshooting Microsoft Outlook and Antivirus.
 o Troubleshooting OS and office application related issues.
o Troubleshooting Level 1 Network issues with Cisco IP-Phone.
o Coordination with vendor for part replacement, if required.
o Handling Video conference device (Tandberg), connecting with clients & vendors

 Afforeserve Ltd.(HP Athoreseresed partner service center, Andheri, as IT Support Engineer,

 10 Aug 2012- 10May 2013.
o Managing network share like multifunction printer, scanner and storage in customer premise.
o Installing network multifunction printer of different vendors i.e. HP, Ricoh, Kyocera, Epson, etc. And diagnosing
and resolving any related issue.
o Installation of OS, office application and tailored application.
o Providing remote desktop support for issues.
o Configuring and troubleshooting MS Outlook.
o Scheduling customer calls on priority basis and designating calls to junior engineers.
o Maintaining good relationship with customer to generate business.
o Handling purchase of Hardware and coordination with local vendors.
o Self-correspondence and take feedback from junior engineers to improvise quick response to customer query.
o

 Desktop Support Engineer: Techno comp services in Andheri.

 5 March 2010–8 Aug 2012
o Attending Calls from Various Customers to Solve Desktop, Laptop & Network Issues.
o Remote Desktop Support via Team Viewer and Phone for Minor Issues.
o Installation and Troubleshooting Windows 7, Windows XP, &Vista.
o Internet Connectivity.
o Installing Of Office Application Software And Troubleshooting Related Issues.
o Assembling a New PC (Desktops) As Per Customer Requirement.
o Installing And Troubleshooting Antivirus
o Configuring & Troubleshooting MS Outlook
o Resolving Network Printer & Local Printer Issues.
o Diagnosing & Solving Laptop and Desktop Problem.

Educational Qualification:

1. B.Sc. from Mumbai University in the Year 2011.

2. H.S.C. from Allahabad Board in the Year 2008.
 3 .S.S.C. from Allhabad Board in the Year 2006.

Computer Qualification:

Diploma in Hardware & Networking from Jerking.

I have completed Microsoft Certified Solution Expert (MCSE) training

Network Skill:
• Setup of small & medium sized corporate networks.
• Troubleshooting of LAN.
• Installation of networking devices such as multifunction printer.
• TCP/IP Services, IP addressing.
• Internet connection & sharing

Hardware Skill:

• Installation, configuration and troubleshooting LAN, Cabling & crimping.

• Troubleshooting & maintenance of PCs and laptop.
• Troubleshooting computer hardware devices.
• Installing of Operating Systems Win 11, 10 .8 & 7, Win Vista, Win XP,
• Installing Server OS Win 2003 & 2008 etc.
• Installing of various office application software
• Installing of device drivers & hardware components
•
Personal Details:
Name : Santosh Kumar Pal
Father Name : Rambali Pal
Date of Birth : 4thJuly1990
Nationality : Indian
Sex : Male
Marital Status : Single
Languages Known: English, Hindi, and Marathi.
Hobbies : Listening Music, Surfing Net, Playing games.

Place:
Date: Mumbai