Sushama Vadlamannati

Seattle, WA

Professional Summary:
 High-performing Technical Program Manager with 10+ years of hands-on diverse professional experience in designing,
managing, delivering complex enterprise applications.
 Managed multiple projects ranging from $500K to $5 Million in budget with aggressive deadlines and delivered flagship
goals with executive team visibility.
 Certified Scrum Master and Project Manager with extensive background in Retail, eCommerce, and Biotech industries.

Skills:
 Change Management
 Strategic Planning
 Process Improvements
 Implementation Plans
 Risk Management
 Budgeting & Forecasting
 Jira & Confluence
 Microsoft visio (& office tools)
 Sharepoint

Certifications:
 Certified Agile Scrum Master, Scrum Alliance, September 2018
 Certified Project Management, U.C. Berkeley December 2012

Education:

 Bachelor’s in business & Computer Science, Texas Women’s University December 2007

Professional experience:

T-Mobile Seattle, WA Mar 22 – Present

Sr. Technical Program Manager
Responsibilities:
 Acted as a SME for Specialty Services (Taxes) and Forecasting, Budget & Planning (FP&A) Value streams. Prepared high-
level solution design presentations for leadership review.
 Managed inception activities, including breakdown of product requirements and MVP scope.
 Partnered with resources to define technology strategy approach for initiatives such as SAP & Oracle teams at TMO
 Owned scope decomposition and negotiation of MVP for cross-domain initiatives and solutions.
 Performed day-to-day management of business stakeholder relationships on cross-domain. Provided leadership in
evolving design and orchestrates solutions

Nordstrom Seattle, WA Mar 21 – Jun 21

Technical Program Manager
Responsibilities
 Worked on mobile features to create stylist appointments. Worked with multiple teams: Product, Inventory, E-
commerce, Infrastructure and Technical teams.
 Developed program roadmaps for Nordstrom store POS applications (Card-on File, Alterations, and Holds).
 Managed a budget of $1M and collaborated across 5 Scrum teams by delegating and coordinating internal app and test
issues, that in improved yield by 40%.
 Designed, Developed and Maintained Technical documentation for Store operations, Web services, and Mobile
applications.
 Developed Contract Process Improvement Review resulting in hitting KPI( time to market) 100%.
 Responsible for managing Schedules, Tasks, Risks and Resources by utilizing Confluence, Jira, SharePoint, and Project
Server Management tools.
  Effectively managed and provided direction to key shrink technology innovations resulting in 3 new platforms of
Nordstrom: Card on File, Holds & Alterations.

Cartoys/wireless advocates Seattle, WA Jun 19 – Jan 21

Technical Program Manager
Responsibilities:
 Launched Direct Fulfilment on D365 and Retail POS system with $3M Project Budget that increased productivity by
300% and enhanced Consumer Experience.
 Launched promotion engine that Improved promotion matching with products and services, reduced instances of fraud,
reduced carrier disputes, improved time to market for new products and services.
 Developed effective Product Roadmaps and schedules based on Consumer Feedback to build Azure hosted systems for
POS and Finance & Supply Chain modules.
 Managed and Developed TPMs to address Product Quality and Incident Management process to increase the resolution
of incidents by the end of each Sprint.
 Developed Governance Board process that streamlined the Security Approval Workflow process across all the
Enterprise Application platforms.

Costco Seattle, WA Apr 15 – May 19

Sr Program Lead
Responsibilities:
 Launched CapOne and Citi credit card applications leading to 1+ Million sign ups in the first month of launch.
 Designed and Launched Modernization of payments at call center that Reduced Membership Payment processing time
from 72 hours to ~ 0 Leading to $500K Annualized Savings in Payroll Costs.
 Built Operational Excellence Processes to build a prioritized Product Roadmap by periodic analysis of production issues
and collaboration with Business Management.
 Built Product Roadmap model by partnering with Product Management and Managed the Portfolio planning for
businesses.
 Implemented Project Planning, Tracking and Oversight Processes while also shifting Engineering from Waterfall to an
Agile Methodology to Increase Quality & Product Predictability.

ENSTAR GROUP Seattle, WA Jan 14 – Jun 14

Project Manager
Responsibilities:
 Launched Workers Compensation Insurance Claim application on Enstar’s Core Application platform as part of a $250
MM Merger of 2 companies (Enstar & Seabright).
 Addressed 100+ Gaps across Risk Management, Reporting, Billing and Claims within 6 months of the merger Leading to
30% Cost Savings.
 Established Software Development, Release Management, Monitoring, and Escalation procedures.
 Partnered with Cross Functional Leadership stakeholders across Engineering, Product Management, Design, Marketing
to identify and prioritize projects based on predefined criteria (Return on Investment, Productivity, Compliance).

Outerwall Seattle, WA Aug 11 – Dec 13

SAP Functional Analyst
Responsibilities:
 Projects: Order to Cash, CRM, Procurement, Warehouse Management, FI/CO (Billing, Invoicing, Trial Balance sheets
etc.), BI/BW Reports., Vendor Invoice Management with budgets ranging from $1Million to $3Million
 Developed business process flow diagrams for the end to end business process, including Bin to Bin movements, Direct
Procurement, Goods Receipt Processing, Replenishment, Cycle count, Reports (QM, RTP, SCE) and AP E-Payment
Request process.
 Led seven projects from design to implementation by leading cross organizational teams which spanned from Call
Center Associates to Vendor/Contract associates.
 Maintained product backlog in TFS and tracked project velocity to achieve project launch predictability of >90%.
 Documented Standard Operating Procedures for CRM-Service module based on Outerwall’s requirements.

Dendreon Seattle, WA Sep 09 – Feb 11

Oracle Functional Analyst
Responsibilities:
 Configured and built Order Management, Material Management, Finance (AR, AP), Procurement, process flows
 Performed fit gap analysis for converting clinical orders (existing) to commercial orders (new)
 Assisted testing team with end to end testing of all the four modules: Order Management, FI (AP-AR), Material
Management of the Dendreon’s Oracle ERP application
 Supported the Validation team in their Installation Qualification (IQ) and Operational Qualification (OQ) testing