Pharmacy Level III: Learning Guide #49

Pharmacy Level III
Learning Guide #49

Unit of Competence: - Lead Small Teams
Module Title: - Lead Small Teams
LG Code: HLT PHS3 M12 Lo-1 LG-49
TTLM Code: HLT PHS3TTLM 0919v1
Pharmacy Level III Vision :01 Sep. 2019: Page 1 of 15

Copyright Info/Author: Federal TVET Agency
LO4. Develop team commitment and cooperation
Instruction Sheet Learning Guide #49

This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics –
 Using open communication processes.
 Reaching decisions.
 Developing mutual concern and camaraderie in the team
Collecting feedback on performance of team membersThis guide will also assist you to
attain the learning outcome stated in the cover page. Specifically, upon completion of
this Learning Guide, you will be able to –
 Used by team to obtain and share information Open communication processes.

 Decision reached by the team in accordance with its agreed roles and
responsibilities.
 Mutual concern and camaraderie developed in the team.
Learning Instructions:
1. Read the specific objectives of this Learning Guide.
2. Follow the instructions described below 3 to 6.
3. Read the information written in the information “Sheet 1, Sheet 2, Sheet 3 ”in page
3,12, and 16 respectively.
4. Accomplish the “Self-check 1, Self-check t 2, Self-check 3 ”in page 7, 11, and 14
respectively

Information Sheet-1 Develop team commitment and cooperation
CONTENT-4
Communication of information, messages, opinions, speech and thoughts can be

done via different forms of modern communication media, like Internet, telephone and
mobile. Some of the basic ways of communication are by speaking, singing, sign
language, body language, touch and eye contact. These basic ways of communication
are used to transfer information from one entity to other. There are many different types
of communication but they can be classified into four basic types.
A. Verbal Communication
B. None-verbal communication
C. Written communication
D. Visual communication
Communication, the flow of information between people, is a very important part of the
workplace. Managers must be able to communicate with employees and employees
must be able to communicate with managers in order to have a profitable business.
The subtypes of communication include the following:
Open and closed
Open communication occurs when all parties are able to express ideas to one
another, such as in a conversation or debate. On the other hand, closed
communication occurs when only one person is actively communicating, like a lecture
from your professor.
Positive and negative
Positive communication occurs when all parties involved feel that they were
heard. Negative communication occurs when people feel like they were not heard or

feel that they were attacked. Yelling, name-calling and arguing are some examples of
negative communication.
Effective communication occurs when all parties feel that they have reached a
desired outcome, like a meeting with your supervisor to discuss a new process.
Hopefully, you would leave that meeting knowing what the new process is, and your
supervisor would feel confident that you understood the new process.
 What does commitment and cooperation mean?

 Commitment means acceptance of the responsibilities and duties
 Cooperation means help and assistance.
By developing team commitment and cooperation in a work team you are assisting the
team to meet its goals and objectives.
Work teams that are committed and cooperative are more likely to achieve the goals
the business has set.
How do team leaders develop team commitment and cooperation?
F through good communication and effective decision making
F Fostering mutual concern and solidarity between team members.
What are the signals that team commitment and cooperation has been gained?
 maintaining or increasing quality
 reaching or exceeding production targets
 decreasing complaints from team members
 limited conflict between team members
 Fewer workplace injuries.

Communication for a team leader
 Good communication skills are essential for any team leader.

 An ability to communicate with supported employees according to their preferences
is a first step in developing team commitment and cooperation.
 Team building workshops strive for greater cooperation, better communication and
less dysfunctional conflict
 Experiential learning techniques such as:- interpersonal trust exercises, conflict-
handling role-play sessions and interactive games are common.
 Without the skills and knowledge to talk and act in ways that acknowledge the needs
of supported employees in the work team, obtaining commitment and cooperation in
the work team is difficult.
 Knowing how each member of your team prefers to
 gather information
 to get advice and
 To be given instructions will help you to communicate the team goals
appropriately to each team member.
What can influence a team member’s communication requirements?
• A number of things can affect how a team member communicates with you and with
other team members.
• A specific style of communication, as a consequence of the supported employee’s
disability, may be a constant factor.
• There may be other situations which may arise, however, which have unexpected
results.
• These could include such things as a change in the medication or the side effects of
a medication the team member may be ill, or there may have been changes in the
work routines.

Eight attributes of high-performance teams are:
 participative leadership
 shared responsibility
 aligned on purpose
 Strong communication
 future focused for growth
 Focused on task
 creative talents applied
 Rapid response.

Self-Check -1 Written Test
Directions: Answer all the questions listed below. Use the Answer sheet provided in the next
page:
Multiple choose
1. What are the signals that team commitment and cooperation has been gained?
A. maintaining or increasing quality
B. reaching or exceeding production targets
C. decreasing complaints from team member
D. All of the above
2. Which types of communication is use sign language?
A. Verbal Communication
B. None-verbal communication
C. Written communication
D. Visual communication
3. How do team leaders develop team commitment and cooperation?
A. through good communication
B. effective decision making
C. Fostering mutual concern
D. Solidarity between team members.

Note: Satisfactory rating - 3 points Unsatisfactory - below 3 points
You can ask you teacher for the copy of the correct answers.
Answer Sheet
Score = ___________
1. _______
2. _______ Rating: ____________
3. _______
Name: _________________________ Date: _______________

Information Sheet-2 Reaching decisions.
Content -2
Reaching decisions.
Making a decision can be, and often is difficult, particularly if it involves reaching some
accommodation or agreement with others, as it does in working in a team. There follows
four decision-making models to reach a decision when a group of people is involved.
However, first the group has to decide which model to follow.
Autocratic
The autocratic form of decision making applies where one person, usually the team
leader or team manager, has the formal authority to take a decision to which others will
be bound, or else one person has the personal charisma or personal authority –
delegated to him or her by the others – to make decisions on the group’s behalf. The
drawback, particularly when a decision is taken without consultation, is that some or all
of the group can be alienated.
Majority rules
Majority rule doesn’t mean that everyone agrees, but the decision is based on a majority
vote. The drawback of this model is that it is possible to become deadlocked if there is
no majority: half for and half against. Should that occur, there needs to be some
mechanism for breaking the deadlock.
Majority rules with minority opinion
This occurs where there is agreement for majority rules but the minority feels strongly
enough about their side of the argument to wish to make known their disagreement. To
do this, the minority writes what is known as dissenting: it states what a different
outcome could be and the arguments as to why that outcome gained their support. In a
team, if a minority feels sufficiently strongly about their view, allowing the minority to

prepare a short report for inclusion with the main decision of their views and reasoning
can be useful for group cohesion, and may also prove valuable should the group need
to revisit the decision in the future.
Consensus
The term consensus describes the quality or condition of being in complete agreement
or harmony. In any group of more than a few, reaching a consensus requires a number
of conditions or actions:
 Being willing to accept that rejection of one’s own proposals or ideas is not
equivalent to rejection of oneself and does not demean one’s worth within a
group
 Striving to find, in discussion with the other members of the group, areas of
common agreement
 Ensuring that those who don’t initially agree have a chance to have their say
 Ensuring that everyone has the chance to think about their response to counter-
suggestions, changes in wording, and so on
 seeking to build on areas of agreement to achieve even wider agreement
 willingness to continue the discussions in this vein until a consensus is reached
 Communicate as a decision only that which is supported by the consensus.
 A chairperson is required to manage discussions, whether face-to-face or
electronic. The chairperson needs to:
 ensure that everyone has a fair say (both by asking those who dominate a
discussion to give way to others and by inviting those who seem reluctant to join
in to express their views)
 Ensure that personality clashes don’t occur or are quickly diffused by reminding
the participants that the discussions are intended to reach a consensus, not
score debating points.
 Remind the participants of the value and importance of goals to be reached

Self-Check -2 Written Test
Directions: Answer all the questions listed below. Use the Answer sheet provided in the next
page:
Multiple choose
1. ______doesn’t mean that everyone agrees, but the decision is based on a

majority vote?
A. Majority rule
B. Autocratic
C. Consensus
D. minority opinion
2. Which of the following is False about, reaching a consensus requires a number

of conditions or actions?
A. Being willing to accept that rejection of one’s own proposals.
B. Striving to find
C. Ensuring that those who initially agree have a chance to have their say
D. Ensuring that everyone has the chance to think

Note: Satisfactory rating - 3 points Unsatisfactory - below 3 points
You can ask you teacher for the copy of the correct answers.
Answer Sheet
Score = ___________
1. _______
2. _______ Rating: ____________
Name: _________________________ Date: _______________

Information Sheet-3
Developing mutual concern and camaraderie in the team
Content -3
Developing mutual concern and camaraderie in the team
KEY RESPONSIBILITIES
Train and develop the skills of supported employees in order to achieve the potential
productivity of the team and its individual members.
1. Coordinate and oversee the work of members of your work team in order to achieve
expected production targets.
2. Participate in the development of supported employee appraisals and goals.
3. Facilitate and monitor the achievement of supported employee appraisal goals.
4. Address individual and group performance and behavioural issues.
5. Maintain production records and individual supported employee records as required.
6. Act in accordance with and maintain an awareness of all company policies,
Occupational Health and Safety requirements and Quality Assurance system
requirements at all times.
KEY PERFORMANCE INDICATORS
1. Achievement of production targets and quality specifications.

2. The effective and efficient provision of support to supported employees as
evidenced by maintenance and improvement of employees' skill and productivity
levels and the attainment of their identified goals and objectives.
3. The level of employee goal achievement within your work team.
4. The incidence of performance and behavioral issues requiring in direct intervention.
5. Minimization of accidents and incidents.
6. Participation in, and application of, personal development and training.

Self-cheek
1. What is developing mutual concern?

2. As a leader how, Developing mutual concern with a team?
Prepared By
Education
N al LEVE Regio Phaone
Name College Email
o Backgroun L n Number
d
1 oromi Nagelle deebisaaseenaa12@gmail.c 092179872
Debisa Taressa Pharmacy B a HSC om 8
oromi Nagelle 093067505
2 Tamene Galchu Pharmacy B a HSC maatigelchu@gmail.com 5
3 Soma 091048018
Ebrahim Dawud Pharmacy A li Jigjiga HSC ebraadaa@yahoo.com 6
Alemseged 091373979
4 Workneh Pharmacy A Harari Harar HSC yealemwerk@gmail.com 2
5 Habtamu BGR 091750409
Tarekegn Pharmacy B S Pawi HSC htarekegn25@.gmail.com 4


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Pharmacy Level III

Learning Guide #49

Pharmacy Level III Vision :01 Sep. 2019: Page 1 of 15

Instruction Sheet Learning Guide #49

 Used by team to obtain and share information Open communication processes.

Pharmacy Level III Vision :01 Sep. 2019: Page 2 of 15

Communication of information, messages, opinions, speech and thoughts can be

The subtypes of communication include the following:

Open and closed

Positive and negative

Pharmacy Level III Vision :01 Sep. 2019: Page 3 of 15

 What does commitment and cooperation mean?

 Cooperation means help and assistance.

How do team leaders develop team commitment and cooperation?

F through good communication and effective decision making

F Fostering mutual concern and solidarity between team members.

 maintaining or increasing quality

 reaching or exceeding production targets

 decreasing complaints from team members

 limited conflict between team members

 Fewer workplace injuries.

Pharmacy Level III Vision :01 Sep. 2019: Page 4 of 15

 Good communication skills are essential for any team leader.

 Knowing how each member of your team prefers to

Pharmacy Level III Vision :01 Sep. 2019: Page 5 of 15

Pharmacy Level III Vision :01 Sep. 2019: Page 6 of 15

Pharmacy Level III Vision :01 Sep. 2019: Page 7 of 15

Name: _________________________ Date: _______________

Pharmacy Level III Vision :01 Sep. 2019: Page 8 of 15

Majority rules with minority opinion

Pharmacy Level III Vision :01 Sep. 2019: Page 9 of 15

Pharmacy Level III Vision :01 Sep. 2019: Page 10 of 15

1. ______doesn’t mean that everyone agrees, but the decision is based on a

2. Which of the following is False about, reaching a consensus requires a number

Pharmacy Level III Vision :01 Sep. 2019: Page 11 of 15

Name: _________________________ Date: _______________

Pharmacy Level III Vision :01 Sep. 2019: Page 12 of 15

Developing mutual concern and camaraderie in the team

1. Achievement of production targets and quality specifications.

Pharmacy Level III Vision :01 Sep. 2019: Page 13 of 15

1. What is developing mutual concern?

Pharmacy Level III Vision :01 Sep. 2019: Page 14 of 15

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