Professional Documents
Culture Documents
Finance Mba Project Report
Finance Mba Project Report
Finance Mba Project Report
Academic year 2011-2012 Roll no. 31 Enrollment No. 117870592032 ATMIYA INSTITUTE OF
TECHNOLOGY AND SCIENCE RAJKOT (In Gujarat) A PROJECT SUBMITED TO GUJARAT
TECHNOLOGICAL UNIVERCITY UNDER THE GUIDANCE OF POOJA VASANT
This project is my original work and report prepared therein is based on research
by me during my project. I further declare that to the best of my knowledge and
belief, this work is not submitted to this or any other university for the award of
any other degree, diploma or equivalent course.
I have decided to do my project at bank and therefore I have visited the "JIVAN
COMMERCIAL CO-OPERATIVE BANK” dhebar road, Rajkot to undertake visit as a pre-
requisite of my course studies.
Introduction of banking system. Information about JCCB Bank. About the main topic,
i.e., loans and advances of JCCB.
First of all I am very thankful to my parents because they have cooperated with me
in preparing this project and without their support I could not do this project.
Then I would like to thank Dr Vikas Arora, dean of our college and I am heartily
thankful to Ms. Pooja Vasant (faculty member) for his constant Encouragement and
assistance in preparing project report.
2 3 5 8 9 10 11
12 13 15 17 18 19 21 21 22 23 26 32 35 41
42
45 46 47 49 56 60 61 62 64 67 75 79
Sr. No. 2.10.8 2.10.9 3.3.1 3.3.2 3.3.3 3.3.8 3.3.9 3.3.10 3.3.11 10.2 10.2
Page No. 37 38 58 58 59 60 61 61 61 83 84
Sr. No. 2.4 9.1 9.2 9.3 9.4 9.5 9.6 9.7 9.8
Title of Chart Organization Structure Occupation of loan borrower Age group of loan
borrower Income level of loan borrower Behavior of staff member Time period of loan
Another loan from rival bank Qualification of customer Maximum extent to take loan
Page no. 26 75 76 77 78 79 80 81 82
The main purpose of this study is to know that which banks loan is more suitable to
take by market survey.
Whole project consists of bank details. History of banking in India, major players
in the banking sector and Regulatory Environment details under which JCCB is
working. This report also covers the major departments of JCCB viz. Marketing
Department, Finance Department, Service Department and Human Resource Department.
Banks are among the main participants of the financial system. Banks also perform
certain activities which are ancillary to this business of accepting deposits and
lending. Since Banking involves dealing directly with money, governments in most
countries regulate this sector rather stringently. Banks provide almost all payment
services by conducting checking or current accounts for customers, paying cheques
drawn by customers on the bank, and collecting cheques deposited to customers'
accounts. Banks also enable customer payments via other payment methods such as
telegraphic transfer. Banks have added new payment channels like Internet banking,
Mobile Banking, ATMs etc.
Early phase of ancient times The origin of banking in India can be traced back to
almost the Vedic period. The transformation from pure money lending to proper
banking appears to have taken place before the times of Manu. Manu, a great Hindu
jurist, has devoted a section of his work explaining the deposits and advances and
he even laid down certain rules on rates of interest.
Throughout Mauryan period and later on, desi bankers played some role in the
economy of the country. However, it was during the Mogul period that indigenous
bankers started playing a vital role in lending money and financing of the foreign
trade and commerce.
Second phase from 1786 to 1969 Banking on European lines started in India, when two
British managing agency houses, namely Ferguson and Co. and Alexander and Co. set
up the first joint stock bank in 1786 in the name of General Bank of India. Later
on Bank of Hindustan also came into existence which carried on the business till
1906.
A number of private banks had been established by the businessmen from mid of the
19th century onwards. In the surcharged atmosphere of Swadeshi movement, a number
of banks with Indian management, namely, Punjab National Bank Ltd., Bank of India
Ltd., Canara Bank Ltd, Indian Bank Ltd. etc. were established.
The Reserve Bank of India was established as the Central bank of the country in
1935under an act called Reserve bank of India Act. In 1955, the Imperial Bank of
India was nationalized and was given the name "State Bank of India”. On July 19,
1969, 14 major banks were nationalized.
Third Phase from 1969 to 1991 The three decades after nationalization saw a
phenomenal expansion in the geographical coverage and financial spread of the
banking system in the country.
In 1980, another six banks were nationalized, and thus raising the number of
nationalized banks to 20.In the post-nationalization era, no new private sector
banks were allowed to be set up. However, in 1993, in recognition of the need
Forth phase from 1996 till date New delivery channels like ATM, Mobile banking and
Internet banking and convenience of any branch banking and auto sweep products
introduced by new private and MNC banks. Communication infrastructure improves and
becomes cheap.
Once Mahatma Gandhi has remarked that “There is sweetness in cooperation; There is
no one who weak or strong among those who co-operate. Each is equal to other.”
Over a period of time, a strong co-operative network made its way into rural areas
with Gujarat, Maharashtra and Andhra Pradesh leading the way. The original founders
of the co- operative movement were people with integrity, foresight and vision.
However, with the passage of time, there has been erosion in the quality of
leadership in this sector.
“United we stand, Divided we fall”. So cooperative banks become necessary for the
society. Also our nation is the agriculture based where 60% people live on
agriculture and farming. So cooperative banks provide low interest loan to farmers.
Our govt adopted LPG policy in 1991 so cooperative banks also need to reform. It
has become necessary to make co-operatives more competitive and market oriented.
The old vision of cooperatives as merely government sponsored institutions or as
individual driven organization would have to give way to a new vision of co-
operatives where in the co-operative become “competitive business units” to play an
active and effective role in economic welfare of its members. This calls
forcreation and development of new type of co-operatives institutions and re-
engineering and reinnovation of existing cooperatives to meet the challenges of new
economic scenario. In liberalized market economy cooperatives provide protection to
people and make possible survival of weakest also.
The co-operative banks are organized on co-operation basis and are governed by
their members according to co-operative laws.
Co-operative banks are under control of state government and to lesser extent RBI
certain provision of banking regulation act also applied.
In co-operative banks borrowers being member have some control over management and
use of funds.
They have to follow rate for investment laid down by the register of cooperative
societies.
JCCB ltd. was established on 7 Aug, 1972 with share of Rs. 78200 and membership of
1017 person under the leadership of late established by late shri rajedra raya with
late shri harsubhai raval. And Mr. Kantibhai, Gujarat’s finance minister at that
time. This bank was names on famous shastri JIVANLAL RAVAL. The bank has made
tremendous and real progress under the leadership of chairman late rajendrabhai
Raya.
Bank is successfully working for 3 year. This bank has started with the working
capital of Rs.1 crores which kept on incasing till today and crossed the limit of
Rs.100 crores. The bank has started its first branch at bhaktinagar on 4 sept, 1977
and again to fill the demand of customers 2nd branch on 19th Oct, 1981 at Raiya
road and 3rd branch on 7th April, 1985 at wakaner. The bank sees a vision of
current and future trends, bank to start the safe deposit volt way back in 1990.
Bank has establishes “sabhasad kalyannidhi fund” for T.B, cancer, Eye and diabetes
treatment for the member of bank. Bank has denoted to educational institutions and
hospitals. Bank has also denoted in Natural calamities such as earthquake and
flood. Bank also promotes to the sports activities.
Being in the service sector with a vision of current and future treats, Bank
started automation and modernizations way back in 2005 all the branches as
computerized. And the has paid regularly the dividend to share holders on an
average of 12% p.a.
: Jivan Commercial Co-operative Bank Ltd. : Dhebar Road, Rajkot. : 1972 : 6102 :
Shri Rajendrabhai Raya Shri Harsubhai Raval : Commercial co-operative :5 : 1017 :
24049 : 5, 22,44,800 : 104 : bank- 0281-2240876 0281-2240877 0281-2240875 Loan
0281-2240878 Fax no.0281-2233168 : jivanbank@yahoo.co.in : Shri Rameshbhai
parsana : Shri Narendrabhai Jadeja : Shri Dhirendrabhai S. vyas : Shri D.N.Kikani :
10am to 5pm
Type of bank Branches Initial member No. of Customers share capital No. of Employee
Contact No
E-mail Chairman Managing director General Manager Internal Auditor Working time
Week off
→vision of bank
“Maximum profit at maximum services”
The objectives of Jivan Commercial Co-operative Bank ltd. Is to provide its target
market members a full range of financial products and banking services, giving the
members a one-step window for all his/her requirement.
The above slogan has been accepted and well performed by the bank. Bank always
tries to give support to its members. The regular payment of dividend over such 38
year on an average of 12% p.a. is a good sing of the implementation of the slogan
“We always with you”
Bank also provides loan facilities to its members for short term and medium term
financial requirements at reasonable rates.
The bank is going to start new branch in near future for easy accessibility.
The bank provides easy clearing of cheques at the ground floor at main branch.
Adopting communication.
the
latest
technology
for
calculating
and
The mission of JCCB is to maintain 0.00NPA bank in future with performing above
slogan.
→Bank term came 1st in India in inter bank cricket tournament →The bank is awarded
“A” class for auditing by the government of Gujarat since its inspection.
→bank is going to adopt new technologies for accounting and other activities.
→Reserved sheets for patients of T.B, Cancer, and Diabetes in various hospitals.
Keeping in sight, social obligation at large and interest of its share holders in
particular, the bank aim is to provide a WORLD CLASS facility to the common people
of the society at an e-commercial rate. So as to be a preferred providers of the
banking services in the area where bank operates and achieve a healthy growth in
profit, which will be partly used for the benefit of society and for up-linemen of
masses and general growth of cocoordinative movement.
18 April 1972
3 july 1972
7 Aug, 1972
4 Sep, 1977
16 Jan, 1980
19 Oct, 1981
7 April 1985
June 1986
June 1989
25 Oct, 1990
-established a new branch at dhebar road, as a main branch with modern system
March 2000
March 2003
In banking, service department is concern with that process which converts the
inputs in to outputs. Money is used as a raw material other resources, information
technology, employees are used as an input. Then after there is need to perform all
the service functions (Process). The output is satisfactory services, employees
benefit, security etc.
•It is basically used for business purposes. It doesn’t give any interest on
deposits. •It can be held in the name of firms (include partnership firm, pvt. Ltd.
Co., ltd. Co., trust, association), person. •Its prime purpose is to serve the
customers for their daily business transactions. •A customer having current account
can withdraw money in the form of cash or cheque in an infinite number of times and
so is unrestricted.
Savings Account
•These deposits too are used for transactions purpose. For example if you want to
pay electricity bill, telephone bill etc. you can give a cheque from your savings
a/c rather than giving hard cash. Other things such as paying fees, paying dues
etc. can be done from this a/c.
•This deposit is usually held in the name of individual as it is used for personal
purposes and gives interest at the rate of 3.5% per annum.
•Note that trust and association can hold current as well as savings account.
•A customer having savings account can withdraw money in the form of cash or cheque
in a limit number of times which is restricted as 5 times per month at JCCB. Note
that this withdrawing power can be different for different banks according to the
rules and regulations of that particular bank
•In this deposit a customer can withdraw the money only3 times (less than savings
i.e. 5times). However, this deposit gives an interest at the rate which is higher
than the savings account. Earlier, when it was in use these deposits gave a return
of 0.5%higher than that of savings deposits.
Loan Compulsory
•These deposits are made compulsory for a customer who wants to take a loan from
JCC. For this customer it is required to keep 2.5% of the loan amount in these
deposits. It gives the same interest rate as saving deposits.
Nominal Compulsory
•It is similar to loan compulsory deposits in most ways. However, the difference is
that these deposits are held by customers having less loan amount. These deposits
are there to help small loan takers, so that these people don’t need to keep 2.5%
of their loan amount as deposits. It gives the same interest rate as saving
deposits.
Pigmy
•Pigmy has different names at different banks. Some banks give ‘daily saving’ name
to this service.
•Very few banks offer this service. Here, the customer is required to deposit the
installment on daily basis. The interest rate offered is same as Fixed Deposits.
Fixed Deposits (FD)
•These deposits and its interest rates are explained in detail in the future
sections that are to come.
Recurring
•It is a type of FD with deposits kept for 12 or more months. Here the deposits are
given at installment by the customer. The interest rate for these deposits is same
as FD.
Recurring Example
Deposit date Matured date Monthly installment Rate of interest Matured amount
Locker
•It is necessary to deposit some amount in the bank if a customer wants to have a
safe-locker facility. This deposit is made in locker deposits with interest rate of
9%perannum (interest calculated at half a year) for 5 years. The deposits that are
to maintained for different lockers is given in the following table
The origin of marketing can be traced to the early system of barter system. Various
difficulties of barter gave way to introducing of money and the pricing became the
main mechanism of marketing. Then the marketing era after the World War 2.
Competition became very intense, there was more supply of goods then was actually
needed by market. Therefore marketing research became vital to undertake the social
responsibility in connection with manufacturing of goods. Efforts are made to
balance consumer satisfaction + profit + public welfare.
JCCB is service sector firm providing satisfactory services to its customers since
a decade. The main objective of bank is to give the loan to middle and lower class
of people.
By the name it self people doesn’t ask any other question and willingly ready to do
the transaction with the bank did some local marketing such as. - Advertising in
local news papers - Distribution of pamphlets - Advertisement in business fair
Human resources management is the key to the whole organization. The concept of
personnel management is application not only to bank, but it is equally important
in office, sales department, laboratories where the management must win the
cooperation of their subordinates.
The plan of business may be logically sound and structure of organization may be
perfect, but if the requirement and training of human resources are unscientific
business can ability of its employees. Therefore, it is necessary to direct motive,
develop and manage their activity.
This bank has a good management and large department of manager and employees.
IN JCCB:-
In case the bank has given advertisement for applicants, first the receive the
application. Manager evaluates the application and he rejects improper application
and calls a person having proper application from for the personal interview.
Now, if the employee has passed the relative interview, he has to pass the medical
test & then the employee is selected as “trainee” for a certain time period.
The training period depends upon the employee’s capacity but the maximum period is
of 2 years. After, 3 to 6 months, the report of trainee employee is submitted to
manager and if it is satisfactory then he is selected, and if the report is
negative i.e. if there is no progress then employee will have to discontinue
Promotion may be given on two bases: On the basis of seniority On the basis of
merit
In this bank, promotion is given on the basis of seniority basis. At lower level
also promotion is made from operative level to supervisory level and from that to
office clerk.
The employee is selected for promotion keeping in view his work performance,
regularity and seniority.
STRENGTH
-this bank is very reputed in local area. -professional management & co-operate
term spirit -strong brand equity in local (Rajkot) area. -fully computerized -
profitability & sound liquidity. -branches in all most developed part of Rajkot. -
No mistake in regular transactions can be found because of small network.
OPPORTUNITES:
-bank can open branches at state level in near future. -bank can introduce new
services like NRI loan, ATM, student account with minimum Rs.100etc. -bank can
perform marketing activities by media.
THREATS:
-changes in government policies and in rules and regulation regarding bank can be
disturbed in regular service of bank. -Crises in the co-operative banking sector
can disturb the bank progress.
The role of research in several fields of applied economy has greatly increased in
modern times. In corporate world, research is conducted to solve various
operational and planning problems of business and industry. Research helps people
in business and industry that are responsible for taking business decision. In
business, there are different types of research conducted for different object such
as operations research, market research, motivational research. Operational
Research refers to solve business problem of cost minimization or profit
maximization or what can be as optimization problem. On the other side, Market
Research is the investigation of the structure & development of a market for the
purpose of formulating efficient policies for purchasing and sales.
Loan is a method of lending under which bank gives credit to a borrower for a fixed
period and for a specific purpose. Loan are promises for future payment, they have
to be repaid in periods beyond a year and are, therefore long term liabilities.
In other words "when a banker makes an advance in a lump sum which can not be paid
wholly or partly and which the customer has permission to withdraw subsequently, it
is called a loan."
Profit is the pivot on which the entire business activity rotates. Banking is
essentially a business dealing with money and credit. Like every other business
activity. Banks are profit oriented. A bank invests its funds in many ways to earn
income. The bulk of its income is derived from loans and advances.
Banks make loans and advances to traders, businessman and industrialist against the
security of some assets or on the basis of the personal security of the borrower.
In either case, the banks run the risk of default in repayment. Therefore, banks
have to follow a cautions policy and sound lending principles in the matter of
lending. Banks in India have to consider the national interest along with their own
interest while determining the lending policy.
10. Consumable loan 11. Machinery loan 12. Gold loan 13. Bill purchase
15%
15% 14%
2. Industrial:
Like Hypothecation this loan is also given to firms but here it is given on
finished goods. The other things are same as Hypothecation.
3. Overdraft (OD):
For the businesses like brokerage firms and trading firms, where there is no record
of the stock, but has to keep large amount of funds to felicitate trade,
hypothecation and industrial loans cannot be given. So for the liberation of these
firms, OD loans can be given. Here these firms are given loans on the basis of
their record of balance sheet and PNL (Profit and Loss) account. These loans are of
2 type’s viz. FOD and SOD. FOD is the loan given against fixed deposit whereas SOD
means Secured OD and is given on the
Overdraft Unsecured Secured for others Up to 75,00,000 More than 75,00,000 15% 14%
18%
4. Pledge:
Here stock is under the control of bank. For example the key of the warehouse in
which the goods are kept is with the bank. Example of a fridge stock. Suppose a
warehouse of fridge is under the control of bank. Now, bank will give the keys to
the stockholder only if he pays a part of loan which he has taken on the stock of
fridge. This loan is not prevalent now at JCC.
5. Consumption:
This is called self-mortgaging loan where the people usually comes for taking loans
on their personal income. It is the only type of loan where the purpose of the loan
is not mentioned. At JCC, this loan has one of the larger shares among all types of
loans. Majority of the loan takers of these loans are the workers of Rajkot
Municipal Corporation (RMC).Here the RMC submits the salary information of the
worker who wants to take loan and promises to pay back the loan installments from
the salary of that particular worker. RMC manages this by withholding the
installment amount from the salary.
7. Commercial loan:
This loan is provided to the small vendors, who are in need of money for running
their business. This is usually given to the people running small provision stores,
pan shops and others.
8. Vehicle loan:
As the name implies the bank gives loan on the purchase of vehicle. Here a customer
may want an old vehicle or a new vehicle. In the former case the valuation of the
vehicle is must. This valuation can be done by the bank or the customer himself. In
the later case of new vehicle the bill quotation is used for considering vehicle’s
value and 75% of the value can be given as loan. However, in case of old vehicle
50% of the value of vehicle is given as loan.
15%
15% 14%
Purpose
-personal use
Limit
Period
-26 months
Rate of interest
-14%
Repayable
Security
Document
Paper
-In case of service person pay sleep, in case of business last yearly business
report.
SHETTY:
Assessed the dimensional changes in credit deployment during the first five years
of nationalization in relation to changes in output and prices. The rationale for
his analysis was the fact that, in any accepted model of demand for money, one
common variable is the gross national product or some other variant of it in real
terms. Consequently, he hypothesized that credit for any sector or industry over a
period has to have some relationship with its performance in real terms,
particularly output. He observed a declining trend in the credit extended by banks
to industries since nationalization, though it was higher than other sectors. On
finding that the share of manufacturing sector in bank credit is higher than its
share in Net Domestic Product (NDP) he concludes that increase in bank credit has
occurred far in excess of increase in output during the years 1968/69 to 1973/74.
(a) Increase in average bank credit had been higher than the growth of NDP
originating in registered manufacturing sector even at current prices
K.S.R.ROA:
Carried out an econometric exercise on the determinants of demand for bank credit
of some selected industries for the period between 1970-71 and 198485. He observed
that output of these industries was the most important factor in determining its
demand for bank credit whereas, interest rate of banks and relative rate of
interest of other sources of borrowing played only a secondary role. Price of
output was also found to have affected the demand for credit significantly. The
relative interest rate variable was significant with respect to industries like
textiles, engineering and total manufacturing, while it was not significant for
industries like sugar and other food products and chemicals.
S. ADVE.:
Had some interesting findings in his article "Financial Practices in Indian
Corporate Sector," based on the RBI company finance data. He underlined the rising
dependence on borrowed capital in relation to the total capital employed in the
Indian corporate sector. Trade credit was pointed out to be important sources of
capital when the bank credit was squeezed. Making an industry-wise analysis, the
author came to the conclusion that the industries with large profit margins and
those with large depreciation and development rebate reserves had a relatively
lower order of overall indebtedness and many of them also had a lower order of bank
borrowings in relation to overall indebtedness. Industries with high profit margin
such as silk and rayon textiles, aluminum, basic industrial chemicals and medicine
and
M.S.JOSHI:
The role of financial intermediaries in providing finance to large-scale industries
in the private sector. After analyzing the contribution of each important
intermediary towards industrial development in India, he estimated that these
intermediaries have participated with 17% of investment in various Industries
against 39% in share capital of public Ltd. companies.
Research Problem The research is that the income level affected to borrower to take
a loan.
1. To be acquire practical knowledge about loans and advances from Jivan Commercial
co-operative Bank.
2. To be acquire in-depth knowledge about requirement & interest of loans and loans
of different customer group.
5. To be aware about the customer satisfaction for the particular service taken
from the Jivan Commercial Co-operative Bank.
Secondary data:
Secondary data are those which are already been collected for some other purposes.
I have taken the secondary data from internet and from a book "Guidance note on
audit of books.” I have also done data analysis on the basis of this secondary
data. I have compared the interest rates of various banks with JCCB to fulfill my
objectives.
Population Size-
Sample Size
Sampling Procedure
Non-probability
40
35
30
No. of Customer
25
20
15
10
In this question, we know that, in different class of occupation who take more loan
in these group. in above chart we can see that the employees are 42% means the
employees are more take a loan as compare to other group of like
businessmen ,Profession and Retied Person are as 27%, 19% and 12%.
50
40
No. of Customer
30
20
10
In this research on loan and advances, classified the different age group and
knowing that who take a more loan. In above chart we can see that the 48% people
are those who age is 35 to 60. 30% people are those who age is 18 to 35 year and
22% are those who age group is 60 to 90 years.
45
40
35
No. of Customer
30
25
20
15
10
0 Up to 2 laces. Between 2 & 5 laces. Between 5 & 10 laces. More than 10 laces.
Income Level Of Customer
In this question, the incomes of borrower are identified. In these, the persons
whose incomes are between 2 to 5 laces are 48% means its take more loans then after
whose income level is up to 2 laces are 23%,the income of between 5 to 10 laces are
21% and who income is more than 10 laces is 12%.
35
30
No. of Customer
25
20
15
10
To use these type of question in research, to know the behavior of staff member. In
these research 36% people are say that the behavior of staff is good. 23% people
are saying that the behaviors of staff are Excellent.14% people are saying that the
behaviors of staff are Adequate. In these ways the 14% and 10% are those who said
that the behaviors of staff are Average and Unsatisfactory.
30
25
No. of Customer
20
15
10
The customer whose take a loan in the bank is mostly time period 3 to 8 years. In
the above chart, clarified that the person whose take a loan for 3 to 8 year is
33%. And then after the person who takes a loan of 8 to 15 year are 28%. The people
who take a loan of 15 to 25 years are 21% and the last the person who take a loan
of 1 to 3 years are 18%.
UBI, 12
HDFC, 14
In these chart we seen that the 38% are those not take a loan from another bank
then after 15% are those whose take a loan in BOB. in theses way the borrower are
also take a loan to different bank. In these 7% are those who take a loan from
other bank.
35
30
No. of Customer
25
20
15
10
These chart is defined the qualification of customer. In these chart, customer who
education level is up to HSC are 37%, education level is graduation are 32% the
education level is up to post graduation 19% . and other 12% are those who
education level are more than post graducation
35
30
No. Of Customer
25
20
15
10
0 Less Than 100000 Between 100000 to 500000 Between 500000 & 1000000 More than
1000000 Loan Amount
In these chart, the amount of loan is given. In these, the loan amount of
Rs.1,00,000 to 5,00,000 is more means the 38% customer are those whose take a loan
of amount 1 to s laces. Then after 31% customer are those whose take a loan of
amount of Rs. 1,00,000 to 5,00,000.then 19% are take a loan of more than 10,00,000.
then 12% are those whose take a loan of less than Rs.1,00,000.
Step-1 hypothesis
H0: extent amount to take loan is independent of income HA: extent amount to take
loan is dependent of income
Level of income Extent amount to Up to 2 Between Between More Total take loan
laces. 2 & 5 5 & 10 than 10 laces. laces. laces. Less than 100000 8 3 1 0 12
between 100000 & 10 16 4 1 31 500000 Between 500000 & 5 15 13 5 38 1000000 More
than 1000000 0 10 3 6 19 Total 23 44 21 12 100
Less than 100000 between 100000 & 500000 Between 500000 & 1000000 More than 1000000
No.
Observed
Expected
Fo
Fe
Fo-Fe
fo-fe2 /fe
Frequency Frequency 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 8 10 5 0 3 16 15 10 1 4
13 3 0 1 5 6 2.76 7.13 8.74 4.37 5.28 13.64 16.72 8.36 2.52 6.51 7.98 3.99 1.44
3.72 4.56 2.28 x2c 8 10 5 0 3 16 15 10 1 4 13 3 0 1 5 6 2.76 7.13 8.74 4.37 5.28
13.64 16.72 8.36 2.52 6.51 7.98 3.99 1.44 3.72 4.56 2.28 5.24 2.87 -3.74 -4.37 -
2.28 -2.36 -1.72 1.64 -1.52 -2.51 5.02 -0.99 -1.44 -2.72 .0.44 3.72 27.46 8.24
13.99 19.10 5.20 5.57 2.96 2.69 2.31 6.30 25.20 0.98 2.07 7.40 0.19 13.84
9.95 1.16 1.60 4.37 0.98 0.41 0.18 0.32 0.92 0.97 3.16 0.25 1.44 1.99 0.04 6.07
33.81
Step-5: conclusion
Xcal > Xtab (33.81) > (9.95)
H0 is rejected.
►The bank can promote confidence and commitment among the staff members, to address
the expectations of the customers efficiently and handle technology banking with
simplicity. ►The bank can take steps to forecast the changing financial need of
customer of different type of group and banking accordingly.
►The bank can identify the reason of few unsatisfied group of customer and should
take steps to eliminate their problems and grievances. ►The bank can put together
all it hard work to bring more responsiveness and awareness to customers.
→30% customers prefer education scheme. →customers are satisfied with services &
other banking facility provided so they are ready to deal but then also the bank is
working in very sound condition in every situation.
→70% of customers belongs to services & agriculture in this area farming is the
main occupation as well as young people are also going for small wage jobs in the
urban area.
→the customer ratio of urban & rural area are 2:3 means 40% customers are from
urban & 60% customers are from rural area.
After having clear idea about everything In the bank, I can conclude that the JCCB
is one of the leading firm in the co-operative and commercial sector, and with
advanced technologies and educated staff to try to positioning in the banking
market. But than also due to such weaknesses of co-operative sector JCCB bank is
also suffering from such limits.
So, at last we can conclude that the JCCB is being leader in the market & bank is
getting great goodwill in the market and also great goodwill of the other director
helps to the bank in creating good image in the field of the bank.
3. Only a very few no. of respondent were interviewed to get the information.
5. Many time customers are not ready to give private information to the
researchers.
Due to these research, the customer as well as employee needs are knowing and then
implement that so that the more customer are join and firm are grow up easily. To
know current position of the bank and how to implement the various service who
aspect by the customer as well as employees.
8. What is your maximum extent to take loans? □ Less than 100000 □ between 100000 &
500000 □ Between 500000 & 1000000 □ More than 1000000 9. Are the interest rates
acceptable? □ Yes □ No