Knowledge Management MCQ

SHOBHIT UNIVERSITY GANGOH
(SAHARANPUR)
SUBJECT- KNOWLEDGE MANAGEMENT AND

EXPERT SYSTEM
ASSIGNMENT-100 MCQ
Submitted To: Submitted By:

Ms. Bhavna Mam Harshdeep Singh
B.tech(CSE) 3RD YEAR
Roll no- 19014168009
100 MCQ
1. The set of processes developed in an organization to create, gather, store, transfer, and
apply knowledge, best describes:
A. organizational learnings
B. knowledge management
C. organizational memory
D. knowledge assets
2. Expertise and experience of organizational members that has not been formally
documented is known as:
A. knowledge sharing
B. tacit knowledge
C. organizational learning
D. organizational memory
3. The stored learning from an organization’s history that can be used for decision-
making and other purposes best describes:
A. Organizational learning
B. Knowledge warehouse
C. Best practices
D. Organizational memory
4. The most successful solutions or problem-solving methods that have been
developed by a specific organization or industry best describes:
A. Organizational memory
B. Knowledge management
C. Best practices
D. Standard operating procedures

5. Major knowledge work applications include:
A. Investment workstations, computer-aided design systems, and intelligent agents

B. Document imaging systems
C. Virtual reality systems, intelligent agents, and investment workstations
D. Computer-aided design systems, virtual reality systems, and investment workstations
6.The images, languages and concepts held by the staff and customers indicate which of the
following assets of knowledge?
Experiential knowledge
Systematic knowledge
Conceptual knowledge
Routine knowledge
7.Which of the following is the knowledge that people carry in their minds and is,
therefore, difficult to access? Explicit knowledge
Tacit knowledge
Procedural knowledge
Declarative knowledge
8.Which capital creates the leverage and flexibility to rapidly deploy new knowledge and
create an ever-changing array of products and services?
Intellectual capital
Capital stock
Social capital
All of the given options
9.Which of the following global economy is also called as the “Information Age”, the “third
Wave” or the________? E-Commerce Economy
Electronic Economy
Third World Economy
Developed Economy
10.Which one of the following is not a business driven approach? Expert driven
business
Experience driven business
Efficiency driven business
Product driven business
11.Which one of the following is a property of knowledge capturing?

Determining feasibility
Choosing appropriate expert
Taping the expert’s knowledge
12.A project manager trains his juniors and assistants regarding the effective project
management skills by telling its learning and experiences in the practical field. This scenario
indicates which of the following dimension of nonaka’s SECI model.
Socialization
Internalization
Combination
Externalization
13.Which one of the following is most suitable for different place, same time conditions in
knowledge sharing process? Face to face meeting
Peer to Peer shared computer
E-Mail
Video conferencing
14.Which of them is a correct statement? The greatest strategy, the greatest financial plan,
the greatest turnaround, is only going to be temporary if it is not grounded in people” The
greatest strategy, the greatest financial plan, the greatest turnaround, is only going to be
temporary if it is not grounded in capital” The greatest strategy, the greatest financial
plan, the greatest turnaround, is only going to be
temporary if it is not grounded in financial capital"
None of them
15.All of the following includes four dimensions of knowledge management EXCEPT:

Processes
Products
People
Price
16.Which of the following is the study of the principles of valid Inference and
demonstration?
Logic
Fact
Argument
Rule
17.Phone services, fax services, answering services, web-hosting services, and meeting &
conference facilities are the examples of which of the following? Virtual organizations
Virtual communities
Virtual offices
Virtual teams
18.To access multiple different repositories and sources from one screen, which of the
following can be used in an organization?
Group support system
Data warehousing
Internal portal
Web forum
19.Following Are the components of KM except:

People
Currency
Process
Technology
20.The cost of an electronic transaction is what percentage of the corresponding traditional

transaction cost?
A Fifteenth of traditional cost
A tenth of traditional cost
A Twentieth traditional cost
Same as traditional cost
21.An effective data has which of the following characteristic/s?

Accurate
Large
Comparable
22.ABC incorporation has implemented the advanced and updated version of an enterprise
resource planning (ERP) software to get the competitive advantage by increasing its
operational efficiency. ABC incorporation is pursuing for which dimension of the
knowledge?
Core knowledge
Advanced knowledge
Innovative knowledge
None of the given above
23.Human receive information in which of the following way?

Seeing
Hearing
Smelling
All of the given options www.vuzs.info
24.The patient probably has a serious case of the flu. The given statement is an example of:
Data
Instrumental understanding
Metadata
Knowledge
25.The term __________ refers to a set of sequenced planned actions or events intended to
help an organization increase its effectiveness.
Intervention
Performance management
Institutionalization
Knowledge management
26. Mr. Naeem, the operational manager of FGH (pvt) ltd., after understanding the
organizations procedure, written them in the form of manual and further suggestions were
made to the top management for cost reduction and operational efficiency. This scenario
indicates which of the following dimension of nonaka’s SECI model.
A. Socialization
B. Internalization
C. Combination
D. Externalization
27. Economy driven by information and communication technologies and knowledge

workers prevails during
A. First economic wave

B. Second economic wave
C. Third economic wave
D. None of the given options
28. Which of the following ratio is to “estimate the value added by given knowledge
assets regardless of where they are located”? A. Return-on-equity
B. Return on investment
C. Return-on-knowledge
D. None of the given options
29. Knowledge stored in the form of manuals and formalized policies of the company
indicates which of the following characteristics of the knowledge?
A. Expandable
B. Compressible
C. Diffusible
D. Shareable
30. What is the average life expectancy of most of the firms?
A. Twenty years
B. Fifteen years
C. Thirty years
D. None of the given
31. People knowledge includes which of the following?
A. Insights
B. Intuitions
C. Relational information
D. All of the above
32. Grouping ideas or details that are stored and recalled together as a unit is an
example of which of the following? A. Inferencing
B. Compilation
C. Chunking
D. Expertise
33. Which of the following knowledge can be articulated, codified, and stored in certain
media?
A. Explicit knowledge
B. Tacit knowledge
C. Procedural knowledge
D. Declarative knowledge
34. The normative intervention specifies a particular way to manage an organization is

known as __________.
A. Inter-group relations
B. Large group
C. Small group
D. Grid organization development
35. Which of the following year James Watt invented the steam engine in industrial age?
A. 1762
B. 1763
C. 1764
D. 1765
42. Interactive graphics software and hardware that create computer-generated
simulations which provide sensations that emulate real worldactivities describes:
A. VRML
B. Fuzzy neural networks
C. Virtual reality systems
D. Genetic algorithms
43. Artificial intelligence systems:
A. Do not exhibit the same level of intelligence as human beings

B. Can solve all problems intelligently
C. Substitute for experts
D. Can come up with new and novel solutions to problems
44. A knowledge-intensive computer program that captures the expertise of a human
in limited domains of knowledge describes:
A. virtual reality
B. a neural network
C. a decision support system
D. an expert system
45. A collection of internal and external knowledge in a single location for more efficient
management and utilization by the organization, best describes:
A. a knowledge repository
B. organizational memory
C. a data warehouse
D. knowledge management
46. Which of the following refers to rule-based AI tolerates imprecision by using nonspecific
terms called membership functions to solve problems?
A. Genetic algorithms
B. Expert system
C. Hybrid system
D. Fuzzy logic
47. An expert system is a ___ which has the ability of decision-making like a human
expert.
Computer system
Operating system
Transaction processing system
None of these
Answer: A) Computer system
Explanation:
An expert system is a Computer system which has the ability of decision-making like a
human expert. Expert systems are designed to specifically solve complex problems.
48. ___ are designed to solve complex problems by reasoning through bodies of
knowledge.
Computer systems Expert systems

Operating systems
Transaction processing systems
Answer: B) Expert systems
Explanation:
Expert systems are specifically designed to solve complex problems using reasoning through
bodies of knowledge.
49. The first expert system was created in the ___.
1965
1968
1970
1972
Answer: A) 1965
Explanation:
The first expert system was created in the year 1965 by

Edward Feigenbaum and Joshua Lederberg of Stanford University in California.
50. An expert system is divided into ___ Subsystems.
One
Two
Three
Four
Answer: B) Two
Explanation:
An expert system is divided into two Subsystems i.e the inference engine and the knowledge
base. Facts and rules are represented in the knowledge base while the inference engine infers
new facts by applying the rules to create facts.
51. The ___ represents facts and rules.
Knowledge base
Inference engine
Operating system
None of these
Answer: A) Knowledge base
Explanation:
The Knowledge base represents facts and rules.
ADVERTISEMENT
52. The ___ applies the rules to the known facts to deduce new facts..
Operating system
Knowledge base
Inference engine
None of these
Answer: C) Inference engine
Explanation:
The Inference engine applies the rules to the known facts to deduce new facts.
53. The first expert system was used to design the ___ in SID (Synthesis of Integral
Design) software program.
Large-scale product
Small-scale product
Average-scale product
None of these
Answer: A) Large-scale product
Explanation:
The first expert system was used to design the Largescale product in SID (Synthesis of
Integral Design) software program.
54. The expert systems are the ___.
Mobile application
Computer applications
Both A and B
None of these
Answer: B) Computer applications
Explanation:
The expert systems are the computer applications. It is an interactive and dependable
computer-based decision-making method that solves complex decisionmaking problems.
55. The expert systems are capable of ___.
Decision making
Deriving a solution
Interpreting input
All of these
Answer: D) All of these
Explanation:
The expert systems are capable in Decision making, deriving a solution and Interpreting
input.
56. The expert systems are incapable of ___.
Producing accurate output for inadequate knowledge base

Substituting human decision makers
Both A and B
None of these
Answer: C) Both A and B
Explanation:
The expert systems are incapable of producing accurate output for inadequate knowledge
base and substituting human decision makers.
57. Expert system is a type of information system which facilitates the computer to make
___ like an expert.
System analysis
Suggestions and function
Analytical results
None of the mentioned above
Answer: B) Suggestions and function
Explanation:
An expert system is a type of information system that allows a computer to make suggestions
and act as an expert in a specific field, thus performance can be enhanced.
58. Expert system is branch of Artificial Intelligence.
True
False
Answer: A) True
Explanation:
Expert systems are a form of Artificial Intelligence that assists non-experts in solving
complex problems in a more expert-like manner.
59. In Expert System, User Interface,
Contains a computerized system

Interacts between the user and the machine
Friendly communication
All of the mentioned above
Answer: C) Friendly communication
Explanation:
An Expert System contains a computerized system between the user and the machine for
friendly communication.
60. In Expert System, Knowledge Acquisition means,
How to get required domain knowledge by the expert system

System maintenance
System implementation
Answer: C) System implementation
Explanation:
In Expert System, Knowledge Acquisition means how to get required domain knowledge by
the expert system.
61. An Expert System is an ___ computer-based decision-making system.
Integrated system
Interactive and reliable
Process and enhancement
Answer: C) Process and enhancement
Explanation:
An Expert System is an interactive and reliable computer-based decision-making system.
62. Improved ___ are key benefits of an Expert System.
Decision quality
Consistency
Reliability
Answer: C) Reliability
Explanation:
Improved decision quality, reduce cost, consistency, reliability, speed are the key benefits of
an Expert System.
63. Expert System (ES) retains significant levels of the knowledge base.
True
False
Answer: A) True
Explanation:
Expert System (ES) retains significant levels of the knowledge base. It supports organizations
to explain the rationale of their decision-making.
64. Experts make decisions based on ___ information.
Numerical data
Qualitative & quantitative
Experimental information
Answer: B) Qualitative & quantitative
Explanation:
Experts make decisions based on Qualitative & quantitative information.

65. In expert system Forward Chaining, is a strategy to answer the question, "___".
What can happen previously?

What can happen next?
Both A and B
Answer: B) What can happen next?
Explanation:
In expert system, forward Chaining, is a strategy to answer the question, "What can happen
next".
66. In expert system Backward Chaining, is a strategy to answer the question, "Why this
happened?".
True
False
Answer: A) True
67. Word processing, desktop publishing, and electronic calendars are examples of:
A. Knowledge work systems
B. Artificial intelligence systems
C. Decision support systems
D. Document imaging systems
E. Group collaboration systems

F. Office systems Answer: Office Systems
B. Tacit knowledge
C. Knowledge warehouse
D. Best practices
E. Organizational memory
F. Knowledge base
Answer: Organizational memory
69. The most successful solutions or problemsolving methods that have been developed
by a specific organization or industry best describes:
C. Best practices
E. Explicit knowledge F. Business objectives Answer: Best practices

70. Systems that convert documents and images into digital form so that they can be
stored and accesed by the computer are called:
A. Virtual reality systems
C. Knowledge work systems
D. Neural networks
E. Presentation graphics systems
F. Scanners
Answer: Document imaging systems

C. Virtual reality systems, investment workstations, and intelligent agents
D. Virtual reality systems, intelligent agents, and investment workstations
E. Computer-aided design systems, virtual reality systems, and investment

workstations
F. None of the above

Answer: computer-aided design systems, virtual reality systems, and investment
workstations
simulations which provide sensations that emulate real world-activities describes:
A. VRML
E. Pilot programs
Answer: virtual reality systems
73. Groupware is build around each of the following principles:
A. communication, collaboration, and coordination
B. communication, collaboration, coordination, and knowledge sharing
C. communication, collaboration, coordination, and investigation
D. communication, collaboration, coordination, and teamware
E. communication, collaboration, coordination, and groupware
F. None of these
Answer: communication, collaboration, coordination, and knowledge sharing

E. Can develop associations and use metaphors and analogies
F. Have a unique ability to impose a conceptual apparatus on the surrounding world

Answer: Do not exhibit the same level of intelligence as human beings
75. A knowledge-intensive computer program that captures the expertise of a human in
limited domains of knowledge describes:
A. virtual reality
B. a neural network
D. fuzzy logic
E. a genetic algorithm F. an expert system

Answer: an expert system
76. The strategy used to search through the rule base in an expert system defines:
A. an AI shell
B. fuzzy logic
C. CASE
D. an inference engine
E. a genetic algorithm
F. SWOT
Answer: an inference engine
77. Which of the following is a specialist who elicits information and expertise from other
professionals and translates it into a set of rules or frames for an expert system?
A. Knowledge translator
B. Knowledge analyst
C. Knowledge specialist
D. Knowledge engineer
E. Expert analyst
F. Systems analyst
Answer: Knowledge engineer
78. Which of the following refers to rule-based AI tolerates imprecision by using non-
specific terms called membership functions to solve problems?
B. Expert system
C. Hybrid system
D. Fuzzy logic
E. Virtual reality system F. Neural network Answer: Fuzzy logic
79. Which of the following is a software program that uses a built-in or learned knowledge
base to carry out specific, repetitive, and predictable tasks for an individual user,
business process, or software application?
A. Expert system
B. Intelligent agent
C. Genetic algorithms
D. Neural network
E. Fuzzy logic
F. Hybrid system
Answer: Intelligent agent 80. Knowledge
workers need:
A. powerful graphics
B. quick and easy access to external databases

C. communications and document management tools
D. a user-friendly interface
E. analytical tools F. all the above

Answer: all the above
C. a data warehouse
E. an external database
F. none of the above

Answer: a knowledge repository
82. A typical document imaging system used:
A. an index server
B. workstations
C. scanners
D. an optical disk system
E. printers
F. all the above

83. Offices and office workers have these basic functions:
A. managing and coordinating the work of data and knowledge workers
B. scheduling for individuals and groups

C. managing documents, including document creation, storage, retrieval, and
dissemination
D. connecting the organization to the external world
E. connecting the work of local information workers with all levels and functions of
the organization
F. all the above

84. Technologies that uniquely and directly address the organizational learning and
knowledge management tasks include:
A. enterprise systems, external and internal networks, databases, datamining, and

communication-based applications
B. just office systems and knowledge work systems
C. just external and internal networks and databases D. office systems, knowledge
work systems (KWS), group collaboration systems, and AI applications E. just
group collaboration systems and AI applications
F. all the above
Answer: office systems, knowledge work systems (KWS), group collaboration systems,
and AI applications
85. The set of processes developed in an organization to create, gather, store, transfer, and
apply knowledge, best describes:
D. knowledge assets
E. business process engineering

Answer: knowledge management
B. tacit knowledge
E. best practices

Answer: tacit knowledge
B. Tacit knowledge
C. Knowledge warehouse
D. Best practices
E. Organizational memory
F. Knowledge base
Answer: Organizational memory
88. The most successful solutions or problemsolving methods that have been developed
by a specific organization or industry best describes:
C. Best practices
E. Explicit knowledge
F. Business objectives Answer: Best practices
89. Systems that convert documents and images into digital form so that they can be
stored and accesed by the computer are called:
A. Virtual reality systems
C. Knowledge work systems
D. Neural networks
E. Presentation graphics systems F. Scanners

Answer: Document imaging systems
C. Virtual reality systems, investment workstations, and intelligent agents
D. Virtual reality systems, intelligent agents, and investment workstations
E. Computer-aided design systems, virtual reality systems, and investment

workstations
F. None of the above

Answer: computer-aided design systems, virtual reality systems, and investment
workstations
simulations which provide sensations that emulate real world-activities describes:
A. VRML
E. Pilot programs
Answer: virtual reality systems
92. Groupware is build around each of the following principles:
A. communication, collaboration, and coordination
B. communication, collaboration, coordination, and knowledge sharing
C. communication, collaboration, coordination, and investigation
D. communication, collaboration, coordination, and teamware
E. communication, collaboration, coordination, and groupware
F. None of these
Answer: communication, collaboration, coordination, and knowledge sharing
E. Can develop associations and use metaphors and analogies
F. Have a unique ability to impose a conceptual apparatus on the surrounding world

Answer: Do not exhibit the same level of intelligence as human beings
94. A knowledge-intensive computer program that captures the expertise of a human in
limited domains of knowledge describes:
A. virtual reality
B. a neural network
D. fuzzy logic
F. an expert system
Answer: an expert system
95. The strategy used to search through the rule base in an expert system defines:
A. an AI shell
B. fuzzy logic
C. CASE
D. an inference engine
F. SWOT
Answer: an inference engine
96. Which of the following is a specialist who elicits information and expertise from other
professionals and translates it into a set of rules or frames for an expert system?
A. Knowledge translator
B. Knowledge analyst
C. Knowledge specialist
D. Knowledge engineer
E. Expert analyst
F. Systems analyst
Answer: Knowledge engineer
97. Which of the following refers to rule-based AI tolerates imprecision by using non-
specific terms called membership functions to solve problems?
B. Expert system
C. Hybrid system
D. Fuzzy logic
E. Virtual reality system

F. Neural network
Answer: Fuzzy logic
98. Which of the following is a software program that uses a built-in or learned knowledge
base to carry out specific, repetitive, and predictable tasks for an individual user,
business process, or software application?
A. Expert system
B. Intelligent agent
C. Genetic algorithms
D. Neural network
E. Fuzzy logic
F. Hybrid system
Answer: Intelligent agent 99. Knowledge
workers need:
A. powerful graphics
B. quick and easy access to external databases
C. communications and document management tools
D. a user-friendly interface
E. analytical tools
F. all the above

C. a data warehouse
E. an external database

Answer: a knowledge repository
16. A typical document imaging system used:
A. an index server
B. workstations
C. scanners
D. an optical disk system
E. printers
F. all the above

101. Offices and office workers have these basic functions:
A. managing and coordinating the work of data and knowledge workers
B. scheduling for individuals and groups
C. managing documents, including document creation, storage, retrieval, and

dissemination
D. connecting the organization to the external world
E. connecting the work of local information workers with all levels and functions of
the organization
F. all the above

102. Technologies that uniquely and directly address the organizational learning and
knowledge management tasks include:
A. enterprise systems, external and internal networks, databases, datamining, and

communication-based applications
B. just office systems and knowledge work systems

C. just external and internal networks and databases D. office systems, knowledge
work systems (KWS), group collaboration systems, and AI applications E. just
group collaboration systems and AI applications
F. all the above
Answer: office systems, knowledge work systems (KWS), group collaboration systems,
and AI applications
103. The set of processes developed in an organization to create, gather, store, transfer,
and apply knowledge, best describes:
D. knowledge assets
E. business process engineering

Answer: knowledge management
B. tacit knowledge
E. best practices
F. none of the above Answer: tacit knowledge

Knowledge Management MCQ

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Knowledge Management MCQ

Uploaded by

Copyright:

Available Formats

SHOBHIT UNIVERSITY GANGOH

SUBJECT- KNOWLEDGE MANAGEMENT AND

Submitted To: Submitted By:

D. Standard operating procedures

A. Investment workstations, computer-aided design systems, and intelligent agents

11.Which one of the following is a property of knowledge capturing?

15.All of the following includes four dimensions of knowledge management EXCEPT:

19.Following Are the components of KM except:

20.The cost of an electronic transaction is what percentage of the corresponding traditional

21.An effective data has which of the following characteristic/s?

23.Human receive information in which of the following way?

27. Economy driven by information and communication technologies and knowledge

A. First economic wave

D. None of the given options

D. None of the given options

30. What is the average life expectancy of most of the firms?

D. None of the given

31. People knowledge includes which of the following?

D. All of the above

34. The normative intervention specifies a particular way to manage an organization is

D. Grid organization development

A. Do not exhibit the same level of intelligence as human beings

Computer systems Expert systems

49. The first expert system was created in the ___.

The first expert system was created in the year 1965 by

50. An expert system is divided into ___ Subsystems.

51. The ___ represents facts and rules.

The Knowledge base represents facts and rules.

54. The expert systems are the ___.

55. The expert systems are capable of ___.

56. The expert systems are incapable of ___.

Producing accurate output for inadequate knowledge base

58. Expert system is branch of Artificial Intelligence.

59. In Expert System, User Interface,

Contains a computerized system

How to get required domain knowledge by the expert system

61. An Expert System is an ___ computer-based decision-making system.

An Expert System is an interactive and reliable computer-based decision-making system.

62. Improved ___ are key benefits of an Expert System.

64. Experts make decisions based on ___ information.

Experts make decisions based on Qualitative & quantitative information.

What can happen previously?

B. Artificial intelligence systems

C. Decision support systems

D. Document imaging systems

E. Group collaboration systems

D. Standard operating procedures

E. Explicit knowledge F. Business objectives Answer: Best practices

A. Virtual reality systems

B. Document imaging systems

C. Knowledge work systems

E. Presentation graphics systems

A. Investment workstations, computer-aided design systems, and intelligent agents

C. Virtual reality systems, investment workstations, and intelligent agents

D. Virtual reality systems, intelligent agents, and investment workstations

E. Computer-aided design systems, virtual reality systems, and investment

F. None of the above

B. Fuzzy neural networks

C. Virtual reality systems

A. communication, collaboration, and coordination

B. communication, collaboration, coordination, and knowledge sharing

C. communication, collaboration, coordination, and investigation