AUTOMATION FEASIBILITY ASSESSMENT

Business Unit
Business Unit Vertical Feasibility Index
Process Name
Team Size in "As Is"
Process 35
High
Note: Please respond to the following questions in the context of you identified process

Sr. No. Question Operations Response

What percentage of your input is in scanned format?

1.1
(e.g TIFF, PDF, TIFF mail attachment etc)

0-15%
Do you have access to the scanned data in electronic format?
Process Input

1.1.1
No

What percentage of your input is electronic format which allows Ctrl C and Ctrl V?
1.2 (e.g. Workflow Tool, Database, Excel, Email using standard template in mail body or as an
attachment etc.)
81-100%
What percentage of your input is unstructered i.e. free flow text?
1.3
(e.g. email body, notes) 0-15%
In case of structured data do you have standard Template/layout? (e.g. Excel, email
1.4
template, PDFs..) Yes

1.4.1 Are there frequent updates in template?

Very Rare
2.1 Does Process involve working in Citrix/RDP? No

If 'Yes' :
Technical Feasibility

2.1.1 Can you do Ctrl+C of the data field you want to read and do Ctrl+V on the
application you want to move the data?
No
Technical Feasibility
If 'No':
2.1.1.1
Can the data be extracted from any other system?
No
Does the process include judgemental decision making, considering multiple
2.2
criteria? (e.g. Invoice re-conciliation) No
What Percentage of Volume has dependency on clarification from customer through
2.3
calls/emails? 0-15%
3.1 How many FTEs are involved in the process? 2
3.2 What is the avg. daily volume flowing through the process? 100
Volumetric

3.3 What is the Average Handling Time? (in Minutes) 2

3.4 What is the SLA? (in hours) 48
3.5 Window of operation in a day? (in hours) 16
3.6 What is the frequency of the process? (Daily, weekly, monthly, yearly) Daily
Comments:
Notes
Feasibility Index

35
High
 Feasibility Index
Sr. No. Rating Score Automation Comments
1 High 29-35 Good candidate for Automation
2 Medium 15-28 Automation is possible but with some
challenges
3 Low 0-14 It is not a good candidate for Automation