Valanteena Arisha Intern Report Final

George Maijo Automobiles Pvt Ltd
GEORGE MAIJO AUTOMOBILES PVT LTD

ERNAKULAM
SUMMER INTERNSHIP REPORT
Submitted by
K A VALANTEENA ARISHA
MLM20MBA66
in partial fulfilment of Summer Internship for
the award of the degree of
MASTER OF BUSINESS ADMINISTRATION

APJ Abdul Kalam Technological University
DEPARTMENT OF MANAGEMENT STUDIES
MANGALAM COLLEGE OF ENGINEERING, KOTTAYAM

MARCH 2022
Department of Management Studies

DEPARTMENT OF MANAGEMENT STUDIES

MANGALAM COLLEGE OF ENGINEERING, KOTTAYAM
This is to certify that this internship report is a bonafide record of the work done by K A
VALANTEENA ARISHA (Reg No: MLM20MBA66) as part of the internship work during
the third semester at GEORGE MAIJO AUTOMOBILES PVT LTD, KUNDANOOR,
ERNAKULAM in partial fulfillment of the requirements of the degree of MASTER IN
BUSINESS ADMINISTRATION at A.P.J Abdul Kalam Technological University (KTU),
Thiruvananthapuram, under the guidance of Ms. NEETHU KUNCHERIA, Assistant
Professor, Mangalam College of Engineering, Ettumanoor, Kottayam.
Faculty Guide Head of the department
Dean of the department


DECLARATION
I, K A VALANTEENA ARISHA third semester MBA student of Mangalam College of

Engineering, Ettumanoor, Kottayam; do hereby declare that this internship study entitled
“An internship study at GEORGE MAIJO AUTOMOBILES, ERNAKULAM,” under the

guidance of Ms. NEETHU KUNCHERIA, Assistant Professor, Department of Management
studies, Mangalam College of Engineering is the of my original work during internship. I
have not submitted the same for the award of any other degree, diploma, title or recognition
before. All the data- both primary and secondary are true to the best of my knowledge.
Place: Ettumanoor K A VALANTEENA ARISHA
Date: 28/03/2022

ACKNOWLEDGEMENT
If the words are considered as a symbol of approval and of gratitude then the following words
play the heralding role of expressing gratitude. A great time and much effort have gone into
developing this Internship study.
First and foremost, I wish to express my sincere thanks to the Almighty God for giving me the
strength and guidance in completing this project.
I would like to thank Dr. VINOD P VIJAYAN, MTECH, PhD, Principal of Mangalam College
of Engineering, Ettumanoor.
I‟m thankful to our Dean Prof. Dr. JOHN T. VARUGHESE, M.com. MPHIL for giving the
opportunity for design the internship work.
I take this opportunity to express my heart full gratitude to Dr. SIBU C. CHITHRAN, MBA,
MPHIL, PhD (Management), FDP (IIM-K), AMT (AIMA), MAIMSSI (USA), Professor and
Head of the Department of Management studies, Mangalam College of Engineering,
Ettumanoor for his sincere support in all my endeavors‟.
I am especially thankful to Ms. NEETHU KUNCHERIA faculty guide, Department of

Mangalam Studies, for her esteemed guidance, exert advice and for inspiring us throughout the
phases of this study. Her unfailing guidance and continuous support rendered at every stage of
my work has helped me to complete my Endeavour successfully.
I proudly take this opportunity to express my thanks to MR. BIBIN MATHEW, HR Head,
GEORGE MAIJO AUTOMOBLIES for permitting me to conduct my study and his esteemed
guidance and expert advice.
I am thankful to all the officials of GEORGE MAIJO AUTOMOBILES PVT LTD,

ERNAKULAM for providing a good environment that helped me to complete this study
within the specified time.
Above all, I thank Almighty God, my family, friends and others for their encouragement and
support.
K A VALANTEENA ARISHA

TABLE OF CONTENT
CHAPTER TITLE PAGE NO.
CHAPTER-1 1.INTRODUCTION 1
1.1 Introduction 2
1.2 Objective of the 3
Internship
1.3 Industrial Analysis 4
CHAPTER - 2 2. ORGANIZATIONAL 6
ANALYSIS
2.1 Nature of the 7
organization
2.2 Vision and Mission 7
2.3 Products of the company 8
CHAPTER - 3 3. POSITION OF THE 21
INTERN & HIS/HER
ROLE
3.1 Structure of the office to 22
which the intern is attached
3.2 Details about the role of 22

the intern
CHAPTER - 4 4. DETAILS ABOUT 24

INTERNSHIP
4.1 Weekly reports 25
4.2 Contribution of the 28
intern to the organization
4.3 Learning from internship 28

CHAPTER - 5 5. CONCLUSION 29
Conclusion 30
REFERENCE 32

LIST OF TABLES
TABLE NO. TITLE PAGE NO.
Table 1 Internship report of 25

week 1
Table 2 Internship report of 26

week 2
Table 3 Internship report of week 3 27
LIST OF FIGURES
FIGURE NO. TITLE PAGE NO
Figure 1 Organizational structure 11
Figure 2 HR department 20
Figure 3 Organizational structure 11

CHAPTER -1
INTRODUCTION
Department of Management Studies 1

1.1 INTRODUCTION
This report is about the internship program in GEORGE MAIJO MOTO PVD LTD. In this
comprehensive report, the intern is discussed about the industry profile, company profile and
the various functions of different departments in GEORGE MAIJO MOTO PVT LTD. As
an intern I was incorporated in the HR department of George Maijo Moto Pvt Ltd.
The study been conducted in GEORGE MAIJO AUTOMOBILE PVT LTD Ernakulam.
They are the distributors of Maruti Suzuki vehicles and they also provide services like vehicle
insurance for both new and old car, after sales service etc. An organization is a planned
coordination of the people and their activities for the achievements of the organizational goals,
through division of labour work specialization and hierarchy of authority.
An internship study includes the study of structure and performance of each and every
department of an organization. During the study in George Maijo Moto Pvt Ltd, I got a great
opportunity to come across many facts that we study in the forms of theories in practice. This
enabled me to get a practice and real time feel of various aspects concerned with the
organization. This study also gives me the opportunity to observe, learn, assimilate and analyse
the object and vision of the organization are collection of people linked together formal and
informal relationship and have identical boundaries so organizational hierarchical structure and
functioning is very important for its future.
This internship study includes the study of structure and functioning of every department of
this organization. An effective structure is very important for its proper functioning and growth.
An organizational structure consists of activities such as task allocation, coordination and
supervision, which are directed towards the achievement of organizational aims. An
organizational can be structured in many ways, depending on their objectives. The structure of
an organization will determine the mode in which it operates and performs. The growth in
retailing, has required merchants to readdress their tables of organization so that they will better
serve the need of their customer and make companies more profitable. The term organizing is
the important function of management and involves primarily, the creating of activities and
assigning suitable work, to complete these activities successfully, efficiently and effectively.
Organizational objectives are well defined and different activities are primarily undertaken to
achieve objective.
The internship study at the GERORGE MAIJO MOTO PVT LTD, covers a period of 45

days. The internship started on the date of „9th February, 2022‟ and end on „25th March, 2022‟.
PERIOD OF STUDY
The study was from the period of 20 days starting from 15th February to 4th March.
1.2 OBJECTIVES OF THE INTERNSHIP
 To develop skills and techniques directly applicable to the career.

 To build a good communication skill with group of workers and learn proper behaviour
of corporate life in industrial sector.
 To build the strength, teamwork spirit and self-confidence in the life.
 To enhance the ability to improve the creativity skills and sharing ideas.
 To learn and apply theoretical knowledge practically in the workplace.
 To analyse how an organization is managed.

1.3 INDUSTRIAL ANALYSIS
The automobile industry is one of the most important drivers of economic growth of India
and one with high participation in global value chain. All these has happened only with the
support of government which has helped it carve a unique path among the manufacturing
sectors of India. The automobiles produced in the country cater to the demands of low- and
middle-income group of people which makes this sector stand out among the other
automobile producing countries. The major manufactures in the automobile industry are Tata
Motors, Maruti Suzuki India, Mahindra & Mahindra, Ashok Leyland etc. It is the most
dynamic sector in the present era. Increase in the income of the people lead to the rising of
demand for cars and vehicles, which is the main growth engine for the automobile industry in
India.
The liberalization in the year 1991, played a crucial role in the automobile industry in India
right from the beginning of planned development. The changes took place in two stages in the
form of deregulations which was introduced in 1985 and measures of liberalization which
was into effect since 1991. Some changes were initially made during the first stage i.e., 1985
which eased the requirement of licensing, selective expansion of capacity was allowed and
rules regarding foreign collaborations were partially relaxed for capital goods, raw materials
and spares. On the other hand, in 1991 there was a dramatic change in this sector. Chance in
the policies made a greater environmental transformation in which the companies were
operating. Because of this, the industry witnessed the entry of new firms and adoption of new
strategies and technologies.
The size and high growth potential of the Indian car market attracted foreign companies like
Mercedes Benz, BMW, Volkswagen, Toyota, Honda, Ford, Hyundai and so on. Several of
these companies expanded their operation in Indian market. The most important ones are
Hyundai, Mercedes Benz, Nissan and General Motors.
Automobile industry provide wide range of employment opportunities. As the number of

vehicles available today, the need and requirement for people who can fix these machines is
fast increasing. Careers like automobile technician, car or bike mechanics are a great option.
Becoming a diesel mechanic is also another option for unemployed peoples, they are
responsible for repairing and servicing diesel engines. Apart from technical opportunities

these industries also provide non-technical jobs like sales person or sale managers, public
relationship officers, customer care service officers etc.
ROLE OF AUTOMOBILE INDUSTRY IN THE COUNTRY GROWTH
The role of automobile industry in India GDP has been phenomenon. This sector is one of the
fastest growing sectors in India. Indian automobile industry mainly focused on dealership,
servicing, maintenance of vehicles and financing. Manufacturing of the vehicles were started
only after a decade from independence. Indian railways played an important role to meet the
transportation requirement during that period. Since independence this industry faced several
challenges. The automobile industry includes two- wheelers, three- wheelers, truck, cars, buses
which played an important role in growth of the Indian economy. India has emerged as
Asia‟s fourth largest exporter of automobiles, behind Japan, South Korea and Thailand.
 India has become one of the international players in the automobile market.
 The Indian automobile industry is engaged in mergers and acquisitions on the
international scale.
 This sector creates employment opportunities both technical and non-technical.
 It plays a major role in the economic development of the country.
 It creates the foreign direct investment.
Initiatives taken by Government of India towards automobile industries
1. The government of India has identified the automobile industry as a focus industry for
Foreign Direct Investment (FDI) given its importance from an employment generation
perspective.
2. Foreign Direct Investment (FDI) up to 100% is allowed under automatic route
automotive sector.
3. Government to introduce new fuel mileage standards and labelling for new cars
beginning 2015, giving manufacturer‟s tie to introduce and invest in new technology.

CHAPTER 2
ORGANISATIONAL ANALYSIS

2.1 ORGANISATIONAL STRUCTURE WITH DUTIES AND

RESPONSIBILIES
NATURE AND HISTORY OF THE COMPANY
George Maijo Group was founded in the year 1962 by our visionary leader Mr. T M Joseph,
who was the doyen of seafood industry. We are a multi-faced business house that has a network
of 42 branches and 155 dealers around the country. We have been associated with Yamaha for
over 40 years in their Marine Business apart from their automobile dealership. We also
exclusive distributors of O. Mustad, Norway, Shimano, Japan for their fishing verticals.
George Maijo has also technical collaboration with reputed companies like WEIMA and others
for their Agri mechanization products.
MAIJO MOTO
Commenced in September 2016, we are happy that it is envisaged to be one of the largest
Maruti Suzuki car dealerships in Kerala as well as in our nation in infrastructure of the
Showroom, Service Centre and overall customer satisfaction. With a showroom at Thrikkakara
and service facilities in Kalamassery to start off, we envisage to expand across Kerala in a short
span of time. When operational our Kundanoor, Ernakulam facilities will be the largest of its
kind 3 S Maruti facility, scheduled to be operational in July 2017. Maijo Moto has a customer
centric approach in both sales and service of Maruti Suzuki vehicles.
2.2 VISION
Our vision is to emerge as the prime dealer of Maruti Suzuki in South India through a customer
centric business model.
MISSION
Serve the best automotive products and services to the customers and build everlasting
relationships.

2.3 PRODUCTS AND SERVICE

Join our proficient team to pursue your passion for cars. At Maijo Moto, we clinch to offer an
environment that explores the passion in you and brings out the best in you. Being the best
dealer of Maruti Suzuki, we succeed to meet the challenges of dynamic auto market. We are
fast and amenable, resilient and responsive. We value discipline and punctuality, and ensure to
maintain a safe and healthy work environment. This is a place where your voice will be heard
and valued. Now why wait to become a part of a company of high-performance luxury vehicles.
Use your talents for something big. Be a part of something amazing. Grab the chance to make
a difference.
SPECIALITIES
• DENT PULLER
Dent puller a method of removing dents from the body of a motor vehicle. A wide range of
damage can be repaired using Dent puller. The most common practical use for is the repair of
door dings, minor creases, large dents and bodylines damage. The method can also be utilized
to prepare damage panel for repainting by minimizing the use of body filter. This technique is
currently known as “push to paint”. Repairing time and material cost saved at the most optimum
level.
• PLASMA CUTTER
Plasma cutting is a process that cuts through electrically conductive materials by means of an
accelerated jet of hot plasma. Typical materials cut by this process include steel, aluminum,
brass and copper though other conductive metals may be cut as well. Due to the high speed,
precision cuts, combined with low cost of operation.
• IR CURING LAMP
An infrared heater or heat lamp is a body with a higher temperature which transfers energy to
a body with a lower temperature through electromagnetic radiation. Depending on the
temperature of the emitting body, the wavelength of the peak of the infrared radiation ranges
from 780nm to 1mm. no contact or medium between the two bodies is needed for the energy
transfer. Infrared heaters can be operated in vacuum or atmosphere. The main applications were

in the metal finishing fields, particularly in the curing and drying of paints. Minor painting parts
can be cured even in wet atmospheric conditions.
• JIB CRANE
A jib crane is a type of machine, generally equipped with a hoist rope, wire ropes or chains that
can be used both to lift and lower engines and to move them horizontally. Lifting engines and
transporting them to other places safely. Move loads beyond the normal capability of a human.
Saves man hours, reduce damage and avoid employee fatigue.
• WHEEL BALANCE
Wheel balance, also referred to as tire unbalance or imbalance, describes the distribution of
mass within an automobile tire or the entire wheel (including the rim) to which it is attached.
• WHEEL ALIGNER
Wheel alignment, sometimes referred to as breaking or tracking, is part standard automobile

maintenance that consists of adjusting the angles of the wheels so that theyare set to the car
makers‟ specification.
• REMOTE OIL DISPENSING UNIT
An oil dispensing system, often referred to as a centralized distribution system, is a system that
delivers controlled amounts of oil to multiple locations in a workshop. These systems are
usually semi-automated.
• HEAD LAMP ALIGNER
Head lamp beam tester is used to check the orientation and intensity of a vehicles head lamps.
• EXHAUST GAS ANALYSER/ POLLUTION TESTER
Portable infrared flue gas analyzer is used to measure concentration of SO2, NO, CO, CO2 and
O2 from stack or boiler emission gases, in which SO2, NO, CO and CO2 are measured by
micro-flow infrared sensors and by O2 by electrochemical sensor (optional paramagnetic
detector O2 sensor), with optional gas temperature, pressure, velocity etc. calculating
combustion efficiency, lambda and so on.

BUSINESS DIVISION
• MARINE ENGINE
George Maijo represents Yamaha Motors Co. Ltd; Japan as their sole distributor in India for
the last three decades for their marine engines, spare parts, water vehicles and Yama lube.
Yamaha commands 65% marks share. George Maijo has also been distributing Lombardini and
Kubota Marine Engines.
• FISHING HOOKS
George Maijo is the sole distributor for the world-renowned Mustad brand Fishing Hooks
manufacture by O. Mustad and son Pvt Ltd; Norway, one of the largest fishing hooks
manufactures in the world.
• FISHING PRODUCTS
George Maijo is the sole distributor for Shimano Fishing Products.
• SEA FOOD PROCESSING
George Maijo has a sea food processing plant at Kolkata since 1981.
• FARM MACHINERY
George Maijo farm machinery division does import and distributor of Agriculture/ Farm
Machinery and Equipment‟s.

ORGANIZATIONAL STRUCTURE
General Manager
Branch Manager
Finance HR Sales Service

IT Department
Department Department Department Department
Finance Marketing Pre-

HR Manager I.T Executives
Manager Manager Distribution
Officer
Finance Assistant Sales
HR Executives Manager Customer Care
Executives
Executives
Team Leader
Relationship
Manager
Fig:1
DEPARTMENT PROFILE
SALES DEPARTMENT
The sales department has its own significant role to play in ever sales-oriented company. It is
a sales-oriented company the sales and marketing department is a very important department.
All other department are directly or indirectly depended upon the entire sales team. The sales
and marketing functions are under the control of general manager. under the sales manager
comes the assistant sales managers. There are two assistant sales managers, under each assistant
manager comes three SPC Head; i.e., Satellite Profit Centre Heads. So, in total there are seven
SPC head and under each SPC there is a team leader. Under each team leader there are seven
sales executives. People involved in sales department are head of department, branch head,
sales manager, SPC Heads, team leader, sales executives.

ROLE OF A SALES MANAGER
• Leading and controlling sales team.

• To provide training and motivation programs for SPC Heads.
• Fixing sales targets.
• Maintain communication through the SPC Heads Taking appropriate decision.
• Execution of enquiry to delivery process.
FINANCE DEPARTMENT
The main job of a finance manager is to provide loan facility to the customers. The finance
manager forces the customer to take the loan if a customer takes loan from the banks which
they have suggested, and then it is a profit to the company also. A certain mount is given as
commission to the company if a customer takes loan and that commission is known as dealer
payout.
IMPORTANCE OF FINANCE DEPARTMENT
• Finance department has an impact on all activities of the firm.

• Finance department aims to discharge the finance functions successfully.
• The main aim of the finance department is to use business funds in such a way
that the earnings are maximized.
• Finance department is necessary to every type of organization, irrespective of
its size, kind and nature.
ACCOUNTING DEPARTMENT
Accounting department is the department were all the accounting works in the company is
done.
PURPOSE OF THE DEPARTMENT
• To know the daily collection, vehicles pending for delivery, stocks foe cars
etc.…
• To know collection details and bank remittance for the fund management.

• To account all the transactions without delay and to generate correct reports in
monthly MIS report.
• To prepare GST return and monthly report to be presented by PCH at
performance review meeting at the head office.
• To prepare monthly reports to be presented by PCH at the performance review
meeting at the head office.
• Record for future reference.
• Safe guard against system data corruption.
SERVICE DEPARTMENT
Investment in service centers will always higher than on showrooms and sales outlets.
Experience had proven beyond doubt that the quality of after sales service influence additional
sales I the long run. MSIL always considered service as an important activity tracks service
performance and customer satisfaction on regular basis through an external agency. Post-sale,
customer details are automatically available to the service department for follow up and
relationship building. The department regularly connects with customers after the purchase. It
enables both MSIL and the dealer to bond with existing as well as potential customer by
collecting feedback on products and services assess market trends and gather future aspirations.
All customers receive similar treatment at service centers, regardless of their vehicles or even
the dealer. But different skills were needed to deal with customers who owned high-end
vehicles and organization acknowledged that. Trained technical personnel handle all vehicles
and quality of workmanship would be carefully monitored by supervisors, MSIL also tracks
service performance and customer satisfaction on regular basis through an external agency, and
high scores there had contributed significantly to organizations dealer grading.
Vehicle that reaches workshop would be examined by trained service advisors who assess the
quantum of work, brief customers about it and also communicate the estimated cost. Through
manufacturer had prescribed an optimal service interval for vehicles, many dealers seldom
advised intervals. However, some customers still extended it as they saved in the short run. The
market additionally perceives their service as expensive, when compared with other dealers
and road side workshops. Therefore, service advisors had to convince customer „why‟ service
at organization may be expensive by stressing on quality, workmanship and long-term cost

effectiveness. Analysis of customer data showed organization that dealer service centers was
one reason why customers opted against regular service at dealer workshops, particularly after
the free service warranty period expired. To overcome that a chain of organization workshops
was established across the state, with vehicle pick up and drop facility at customer‟s door.
IT DEPARTMENT
IT department can be defined as the back bone of any organization. Information technology is
the application of computer and telecommunication equipment to store, retrieve, transmit and
manipulate data with computer hardware, software electronics, semiconductors internet
telecom equipment‟s e-commerce and computer service without information technology no
organization can sustain in the present scenario it has becomes a vital and integral part of every
business plan. From Multinational Corporation who maintains main frame system and database
to small businesses that own a single computer, it plays a role. IT department support all other
functional units in their day-to-day operations. This department helps in main transactions and
data processing activities of the company.
For many companies‟ emails is the principle many of communication between employees,
suppliers and customers E-mail was one of the early drive one the internet providing a simple
and inexpensive means to communicate. Over the years a number of other communication tools
have also evolved allowing staff to communicate using live chat, online meeting tools and
video conferencing system. Voice over internet protocol (VoIP) telephones and smart phones
offer even more high-tech ways for employees to communicate.
When it comes to managing inventory, organizations need to maintain enough stock to meet
demand with out in vesting more than they required. Inventory management system track the
quality of each item a company triggering can additionally stock when the quality full below a
pre-determined amount this system.
INSURANCE DEPARTMENT
This department deals with the insurance of new and old cars. Vehicle insurance is insurance
purchased of new cars, trucks, motorcycles and other road vehicles. Its primary use is to provide
financial protection against physical damage and bodily injury resulting from traffic collisions
and against liability that could also arise there from. The specific terms of vehicle insurance

any additionally offer financial protection against theft of the vehicle and possible damage to
the vehicles, sustained from things other than traffic collisions.
The main operation of insurance department is renewal of insurance department of insurance

policies. Insurance includes comprehensive insurance and third-party insurance. Insurance
department is headed by an insurance department head and consists of the regional manager.
Under them comes the executive and back office. The tele callers will contact the customers
and follow up activities are done to avoid failures in policy renewal. The executive staff will
collect the policy amount from the customers and remit them to corresponding companies.
HUMAN RESOURCE MANAGEMENT DEPARTMENT

The success of any organization in its human resources. Organization has an effective and
efficient fully fledged human resource management department. Human resource management
is organizational function that deals with issues such as hiring performance management,
organization development, safety, wellness, benefits, employee motivation training and
development etc. human resource management can be defined as effective use of human
resource in an organization through the management of people related activities.
HRM FUNCTION
The function performed by managers are common to all organization. Generally, the functions
performed by Human Resource Management may be classified in to two categories.
They are,
• Managerial functions
• Operative function
Managerial functions include planning, organizing, staffing, directing and controlling,

operative function includes procurement, development, compensation, maintenance and
motivation etc.
The important functions of a human resource management department are as follows
i. HUMAN RESOURCE PLANNING
The human resource requirement of each department, to achieve the target determined first.
Manpower requirements of the organization are planned in such a way to meet the future

expansion and development of the company. The departments prepare manpower planning
schedule in future and current need for an organization to achieve its goals.
• JOB ANALYSIS
Job analysis is the process of getting detailed information about the job. Job analysis includes
analysis of the major responsibilities‟ duties and tasks of a job, as well as the kind of
knowledge, skills and ability needed to perform the job.
• JOB DESRIPTION
Job description are written statement which indicates what all a job involves. It involves job
title, location of the job, job summary duties supervision given and received and working
conditions.
• JOB SPECIFICATION
The capabilities that the job holder should possess from part of job specification. The process
includes education, training, experience, initiate physical effort, physical skills.
Communication skills and emotional characteristics.
ii. ORGANISING
This is a process by which the structure and allocation of jobs are determined. Organizing
involves each subordinate a specific task, establishing departments, delegating authority to
subordinates, establishing channels of authority and communication, and coordinating the work
of subordinates.
iii. STAFFING
This is a process by which managers select, train, promote and retire the subordinates. This
involves in deciding the type of people to be hired, recruiting prospective employees,
selecting employees, setting performance standard, compensating employees, evaluating
performance, counselling employees, training and developing employees.
iv. DIRECTING
Directing is the process of activating group efforts to achieve the desired goals.

v. CONTROLLING
This is the process of setting standards for performance, checking to compares see how actual
performance compares with these set standards and taking needed corrective action. Human
resource functions are concerned with a variety of activities that significantly influence almost
all areas of an organization and aims at:
• Ensuring that the organization fulfills all of its equal employment opportunities and
other government obligations.
• Carrying out job analysis to establish the specific requirements for individual jobs
within an organization.
• Developing and implementing a plan to meet these requirements.
• Recruiting and selecting personnel to fill specific jobs within an organization.
• Orienting and training employees.
• Designing and implementing management and organizational development programs.
• Assisting employees in developing career plans.
• Designing and implementing compensation system for all employees.
vi. RECRUITMENT
Recruitment is done through three sources.
• Employee referral
• Newspaper ads
• Consultant
Recruiting is the process of collecting a pool of candidates later, these candidates may enter the
process of selection. Selection is the process of choosing the individuals, out of the rules of
the candidate who have requisite qualification and competence required for the job to be filled
in the organization. The company select people through interview. HR department has three
levels of interviews
• Interviewed by sales manager/ team leader

• HR manager
• Branch head

vii. TRAINING
In regular training for newly recruited employees. The training programs organized by
company trainer the different types of training conducted by the organization.
 INDUCTION
Induction training, gives a general idea about the policies and procedure of the company.
Maruti provide special training only for the sales manager. Internal training only for the sales
manager this training provided through need basis. The company provide three days induction
program and also provide SOT this conducted at different levels that are first level, second
level and third level training.
 ON THE JOB TRAINING
On the job training refers to a form of training which is provided at the workplace during the
performance of the actual job. It is conducted at the workplace.
DEVELOPMENT PROGRAMS:
The organization also conduct development programs for the employees. It is the monthly
recognition program for the workers.
 PROMOTION AND TRANSFER
Promotion is judged with reference to the performance and also promotion as made according
to the rank list. Transfer mainly two types internal transfer and external transfer. Transfer also
the need basis.
 WAGE AND SALARY ADMINISTRATION
Payment structure – Total payment is divided into Basic Pay, PF, ESI and other special
allowances which are fixed accounting to the experience and grade of the employee and also
provide bonus to the workers incentive paid 15th of every month and salary 30th every month.
 PERFORMANCE APPRAISAL
Performance appraisal is an objective assessment of the performance of worker. Organization

follows self-appraisal in which the employee himself or herself evaluate

his or her performance. In the case of workers, superior appraises the performance the top
managers also used rating scale for performance appraisal depends upon the following factors:
 Work skill
 Timeliness
 Cost consciousness
 Problem solving
 Initiate
 Adaptability
 Team work
 House keeping
 Regulatory in work
 Discipline
COMPENSATION:
This function is concerned with the determined of adequate and equitable remuneration of the
employees in the organization of the employees in the organization of their contribution to the
organizational goal. The personnel can be compensated both in terms of monetary as well as
non- monetary rewards. Factors which must be borne in mind while fixing the remuneration of
the personnel are their basic needs, requirement of jobs, legal provisions regarding minimum
wages, capacity of the organization to pay, wages level afforded by competitor etc. for fixing
the wage levels, the personnel department can make use of certain techniques like job
evaluation and performance appraisal.
MAINTENANCE (WORKING CONDITION AND WELFARE):
Merely appointment and training of people is not sufficient; they must be provided with good
working conditions so that they may like their work and workplace and maintain their
efficiency. Working conditions certainly influence the motivation and morale of the employees.
These include measures taken for health, safety, and comfort of the workforce.
The personnel department also provides for various welfare services which relate to the
physical and social well-being of the employees. These may include provision of cafeteria, rest

rooms, counselling, group insurance, education for children of employees, recreational

facilities, etc.
MOTIVATION:
Employees work in the organization for the satisfaction of their needs. In many of the cases, it
is found that they do not contribute towards the organizational goals as much as they can. This
happens because employees are not adequately motivated. The human resource manager helps
the various departmental managers to design a system of financial and non- financial rewards
to motivate the employees.
HR
Head
Deputy Asst. HR
Manager Manager Manager
Senior HR
Fig: 2

CHAPTER 3
POSITIONING OF THE INTERN AND HIS/HER
ROLE

3.1 ORGANISATIONAL STRUCTURE
General Manager
Branch Manager
Finance HR Sales Service

IT Department
Department Department Department Department
Finance Marketing Pre-

HR Manager I.T Executives
Manager Manager Distribution
Officer
Assistant Sales
Finance Manager Customer Care
HR Executives
Executives Executives
Team Leader
Relationship
Manager
Fig: 1
3.2 DETAILEDS ABOUT THE ROLE OF INTERN IN THE

ORGANIZATION
Duties and responsibilities assigned to the intern
 To closely observe various duties and functions of the HR department.
 To make recruitment calls and coordinate the interview processes.
 To interact with the employees and the customers.
 To assist in the planning and execution of the employee engagement activities
and human resource planning program.
 Enter the data about the employees.
 To assist the HR executive in the calculation of employee PF and ESI.

Department allotted and reporting to whom

I was allotted to HUMAN RESOURCE DEPARTMENT and reporting was done to the HR
manager Mr. Bibin Mathew.
The intern is supposed to do the following work every day:
 To closely observe various duties and functions of the HR department.

 To make recruitment calls and coordinate the interview processes.
 To interact with the employees and the customers.
 To assist in the planning and execution of the employee engagement activities
and human resource planning program.
 Enter the data about the employees.
 To assist the HR executive in the calculation of employee PF and ESI.
 To do DMS of the employees.
Brief detailing about the whole internship

The internship was undertaken as a part of the curriculum and carried out at GEORGE
MAIJO AUTOMOBILE PVT LTD, ERNAKULAM, KUNDANOOR. The study helps to
understand the structure and the core functions of the respective organization. The internship
program provides an opportunity to the intern not only to expand the industry related
knowledge but also helps to acquire some practical knowledge regarding the work life of the
organization. By this program, the intern understood the important functions of the human
resource department. This report consists of a detailed study of the organization including the
company profile, industry profile, organizational hierarchy and various department and their
duties.

CHAPTER 4
DETAILS ABOUT INTERNSHIP

4.1 WEEKLY ACTIVITY/PROGRESS REPORT

WEEK 1
Date from 15/02/2022 Date to 18/02/2022
Day and Date Time Tasks Assigned Tasks Observations

Completed
Tuesday 9:00 to 6.30 Recruitment Completed The process of

15/02/2022 calls and update recruitment.
the current
details about the
leads.
Wednesday 9:00 to 6.30 Recruitment Completed The process of

16/02/2022 calls and update recruitment and
the current how to prepare
details about the for an
leads, Schedule interview.
the interviews
for the
candidates.
Thursday 9:00 to 7.00 Consultancy Completed The way to deal
17/02022 inquiry about with different
the details of executives.
references,
shared posters of
the company
Friday 9.00 to 6.30 Recruitment Completed Learned about
18/02/2022 calls and the the employee
interviews on turnover
the candidates procedure and
and also the reason.
prepared DMS
Saturday 9.00 to 6.30 Recruitment completed The recruitment
19/02/2022 campus process
placement calls
and poster
sharing
Table: 1

WEEKLY ACTIVITY/ PROGRESS REPORT

WEEK 2
DATE FROM 21/02/2022 DATE TO 26/02/2022
Date and day Time Task assigned Task Observation

completed
21/02/2022 9.00 to Prepare DMS and do Completed To learn and

Monday 7.00 employee exit understand the
purpose of preparing
DMS and learn the
procedure for doing
it.
22/02/2022 9.00 to Conduct employee Completed Understand the
Tuesday 7.00 engagement purpose of
activity (broken conducting
telephone) and employee
also recruitment engagement activity.
calls and current
leads
23/02/2022 9.00 to Recruitment calls, Completed It helps to
Wednesday 6.30 campus placement understand how to
calls, and consultancy deal with different
inquiries with poster officials and
share individuals.
24/02/2022 9.00 to Calculation of Completed To learn and

Thursday 7.00 employees PF and ESI understand how to
of calculate the PF and
sales department ESI of different
employees
25/02/2022 9.00 to Collect the aadhar completed Helps to understand
Friday 7.00 card and completed how to deal with the
copies from different officials
employees and and individuals.
recruitment call.
26/02/2022 9.00 to Documentation of completed To learn and
Saturday 7.00 various reports and understand various
recruitment call and documents that a
interview company need
coordination to file.
Table:2

WEEKLY ACTIVITY / PROCESS REPORT

WEEK 3
DATE FROM 28/02/2022 DATE TO 04/02/2022
Date and day Time Task assigned Task Observation

completed
28/02/2022 9.00 to Documentation of sales completed To learn and

Monday 7.00 invoices and recruitment understand how
calls to prepare the
sale invoice.
02/03/2022 9.00 to Study about the salary Completed To learn how the
Wednesday 7.00 calculations and recruitment, salaries are
campus placement cell and calculation.
consultancy calls
03/03/2022 9.00 to Recruitment calls and the completed Learned about
Thursday 7.00 interviews on the candidates the employee
and also prepared DMS turnover
procedure and
the reason.
04/03/2022 9.00 to Consultancy inquiry about completed The way to deal
Friday 7.00 the details of references, with different
shared posters of the executives.
company
05/03/2022 9.00 to Plan the activities for completed Purpose for

Saturday 6.30 women‟s day program and encouraging the
recruitment calls and interview Women
coordination employees.
Table: 3

4.2 CONTRIBUTION OF THE INTERN TO THE ORGANIZATION

When I joined the organization, they assigned the duty of getting a detailed idea about the
working and the functions of the organization. For that, in the first few days I met with different
department managers as well as the employees of GEORGE MAIJO AUTOMOBILE PVT
LTD. With this practice I got a brief idea about the functioning and the strategies that are used
by the various departments like the marketing strategies and service strategies, etc., adopted by
the organization. Then the very next day itself I was allotted to the Human Resource department
in order to assist the respective department. I was acquired with the essential details of the
department and successfully, I was able to assist the manager. I also got an opportunity to assist
the employees and also interact with them as representative of Human Resource department
and felt like more belonging to the organization. Then I allotted to the recruitment activities,
followed by the interview coordination and also file the information properly.
4.2 LEARNING FROM THE INTERNSHIP

After the completion of the internship process, I got a clear-cut idea about the overall functions
performed by the various department in GEORGE MAIJO AUTOMOBILE PVT LTD. As
an intern, I found that GEORGE MAIJO has a systematic organizational structure and it plays
a major role in the automobile industry in the market. The prime concern of GEORGE MAIJO
AUTOMOBILE PVT LTD is the customer satisfaction. And the other thing I learned from
this internship program is the management- employee relationship i.e.; the coordination
between the managers and their subordinates. The finance department provide the financial
assistance to the customer and the accounting department record all the transaction and assist
the finance and all other departments. The marketing department deals with the selling,
advertising and distribution. The intern life in the company was a wonderful and informative
experience.

CHAPTER 5
CONCLUSION

Overall, the internship was a very good experience. It helps to enhance and develop my skills,
abilities and knowledge. My findings and suggestions are the following.
Findings
 Good working environment.
 Good customer relation.
 Better employer employee relation.
 Market penetration and distribution.
Suggestions
 More research has to be conducted to meet consumer requirement.

 Company has to concentrate on training and development of employees.
 More marketing strategies should be adopted.
 The company should improvise on its welfare activities.
CONCLUSION
The internship at GEORGE MAIJO AUTOMOBILE PVT LTD was aimed at the study
about the various functional departments in detail. The internship gave me the opportunity to
learn about the role and responsibilities of different personnel‟s and also about the objectives
and functions of various departments operating within the organization. Also, the company and
its environment provided a good exposure to the functions of the firm and it helped to
understand and improve my practical knowledge to a great extent.
After the internship, I found that the company has a good working environment and there exist
a good co-operation among the employees and the departments that helps in the smooth
working of the company. The company is very successful in achieving the organizational goal
of holding market leadership and building up company‟s image among the customers. The
hard work and commitment of the employees, prompt delivery of the vehicles has helped the
company in achieving the dominant position in the market.

REFERENCE

REFERENCE
 https://www.ibef.org
 http://absjournal.abs.edu.in
 http://www.eria.otg

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George Maijo Automobiles Pvt Ltd

GEORGE MAIJO AUTOMOBILES PVT LTD

SUMMER INTERNSHIP REPORT

in partial fulfilment of Summer Internship for

the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

DEPARTMENT OF MANAGEMENT STUDIES

MANGALAM COLLEGE OF ENGINEERING, KOTTAYAM

Department of Management Studies

DEPARTMENT OF MANAGEMENT STUDIES

Faculty Guide Head of the department

Dean of the department

Department of Management Studies

Department of Management Studies

I, K A VALANTEENA ARISHA third semester MBA student of Mangalam College of

“An internship study at GEORGE MAIJO AUTOMOBILES, ERNAKULAM,” under the

Place: Ettumanoor K A VALANTEENA ARISHA

Department of Management Studies

I am especially thankful to Ms. NEETHU KUNCHERIA faculty guide, Department of

I am thankful to all the officials of GEORGE MAIJO AUTOMOBILES PVT LTD,

Department of Management Studies

3.2 Details about the role of 22

CHAPTER - 4 4. DETAILS ABOUT 24

4.3 Learning from internship 28

Department of Management Studies

TABLE NO. TITLE PAGE NO.

Table 1 Internship report of 25

Table 2 Internship report of 26

Table 3 Internship report of week 3 27

FIGURE NO. TITLE PAGE NO

Figure 1 Organizational structure 11

Figure 3 Organizational structure 11

Department of Management Studies

Department of Management Studies 1

Department of Management Studies 2

1.2 OBJECTIVES OF THE INTERNSHIP

 To develop skills and techniques directly applicable to the career.

Department of Management Studies 3

1.3 INDUSTRIAL ANALYSIS

Automobile industry provide wide range of employment opportunities. As the number of

Department of Management Studies 4

ROLE OF AUTOMOBILE INDUSTRY IN THE COUNTRY GROWTH

Initiatives taken by Government of India towards automobile industries

Department of Management Studies 5

Department of Management Studies 6

2.1 ORGANISATIONAL STRUCTURE WITH DUTIES AND

Department of Management Studies 7

2.3 PRODUCTS AND SERVICE

Department of Management Studies 8

Wheel alignment, sometimes referred to as breaking or tracking, is part standard automobile

• REMOTE OIL DISPENSING UNIT

• HEAD LAMP ALIGNER

• EXHAUST GAS ANALYSER/ POLLUTION TESTER

Department of Management Studies 9

George Maijo is the sole distributor for Shimano Fishing Products.

• SEA FOOD PROCESSING

Department of Management Studies 10

Finance HR Sales Service

Finance Marketing Pre-

Department of Management Studies 11

ROLE OF A SALES MANAGER

• Leading and controlling sales team.