Ardent Technical Support Engineer having primary focus on Dell Layer-2 switches, desktop technology and operating system,
capable of
producing desired result, enthusiastic to deliver greater value proposition to internal & external stakeholders and perform beyond
expectations in all parameters seeking strategic avenues in organization repute to demonstrate my skills and contribute effectively towards
profitability of organization while being perseverant, innovative and flexible.
surningombam40@gmail.com
+91-9500523825
Chennai, India
TECHNICAL SKILLS
ROUTING & SWITCHING:
Subnetting, Summarization,
VLSM, FLSM, OSI Model,
TCP/IP Model, OSPF, VRRP,
DNS, DHCP, TCP, UDP,
FTP, TFTP, HTTP, ARP,
LAG, ICMP, STP, 802.1Q,
NAT/PAT, Network endpoints
SECURITY CONCEPTS:
Zones & Firewall Policies,
ACL configuration, Firewall
Behavior, NAT Concepts,
Session table entries in case
of Firewalls, IPsec VPNs and
SSL VPNs
VIRTUALIZATION:
VMware ESXi, Monitoring
and orchestration of Dell Thin
client, ADDS server
INTERESTS
Listening to music
Travel & Exploration
Culinary Delicacies
LANGUAGES
English
Technical Support Engineer 1 (Pro-Support)
DELL TECHNOLOGIES
Aug /2019 - Present,
Achievements/Tasks
Working on Dell Layer 2 switches and co-coordinating with the System/Network administrator during
implementation
Handling Networking–TCP/IP, NAT, DNS filtering, Troubleshooting–Network, firewall, SSH
Establishing network by evaluating network performance issues including availability, utilization,
throughput, goodput, and latency; planning and executing the selection, installation, configuration,
and testing of equipment; defining network policies and procedures; establishing connections and
firewalls
Maintaining network performance by performing network monitoring and analysis, and performance
tuning; troubleshooting network problems; escalating problems to vendor
Configuring and troubleshooting all layer 2 Protocols (STP, LLDP, ARP, VLANs)
Configuring and deploying Dell Wyse Thin clients and providing remote support solutions for all
the issues related to VDI session connection such as VMWare Horizon, Citrix and RDS or RDP
environment
Troubleshooting, resolving all the connection, communication issues and queries related to the Dell
Wyse Thin client and working on the monitoring/management tool, i.e., Wyse Management Suite, to
control all the Wyse thin clients remotely
Protecting organization's value by keeping information confidential, accomplishing organization goals
by accepting ownership for accomplishing new and different requests; exploring opportunities to add
value to job accomplishments.
IT Service Desk Analyst
WILLIAMS-LEA TAG
Jan/2019 - 07/2019,
Achievements/Tasks
Responsible for the overall Systems and Network support in terms of installing, maintaining,
Configuring, optimizing, troubleshooting, planning version release upgrades and patches
Resolving level 1 issues in systems on hardware and software level while maintaining client SLAs
up-time. Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
Proactive involvement of Technical Leads / Management in resolving critical issues. Writing Tech
documents, covering best practices and troubleshoot approaches for a product/issue. Experience in
handling customers
Experience in configuring and troubleshooting VPN, VM, Citrix connection issues and, user account
management, user account creation, password reset in ADDS server. Experience in handling
Customers
Troubleshooting MS-Outlook within a network environment (calendar sharing, delegation,
Windows).
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WORK EXPERIENCE
Senior Support Engineer
CSS CORP
10/2014 - 12/2018, Program: Netgear support
TECHNICAL SUPPORT SPECIALIST (Net-gear Routers)
Achievements/Tasks
Installation, configuration and troubleshooting of networking products (Wired Routers, NIC cards,
Wireless ADSL/DSL/Cable Routers and Wireless Adapters), installation and troubleshooting of
advanced networking devices like Power Line Adapters, Range Extenders, Wireless Access points &
Wireless Bridges
Configure and install various network devices and services (e.g., routers, switches, firewalls, load
balancers, VPN, QoS) Perform network maintenance and system upgrades including service
packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability Monitor system resource
utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve
issues
Support for all Networking products through Phone & Remote Sessions., resolving both wired and
wireless connectivity issues for Windows (98, 2000, XP, Vista, Win 7, Win 8, Win 8.1 and Win 10)
& Mac (10.3 – 10.9) Products
Managed clean Installation and repair installation of the OS and upgrading them as well, supported for
issues with file & printer sharing, fixed Outlook and other email application issues
Handled Fixing of virus issues and any computer related issues. (e.g., slow system performance,
BSOD, Windows update issues), configuration & resolving w/l Printers and Printer server issues
Provided replacement for the faulty units which are under warranty, contributed to team
performance metrics like CSAT, FCR & AHT
Troubleshooted issues related to connectivity, deployment, VPN and NAT
Assisted customers in upgrade, both standalone and high availability, prominently provide complete
next action plan for troubleshooting the issue
Maintained workstations using a dual screen monitor set up. Performing network installations and
computer systems. Follow up tickets and comply to agreed Service Level Agreements (SLAs).

EDUCATION
B. Engineering
DHANALAKSHMI SRINIVASAN ENGINEERING COLLEGE, ANNA
UNIVERSITY
June 2014 84%
Secured 2nd position in paper presentation on the topic “Bluetooth Wireless Ad-hoc Network”. Technical quiz
contestant at National Level Technical Symposium-Chimera ’12.

Available on Request

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