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    Analisis Data 2

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    Diah Widianingtyas
    The document contains data from surveys measuring the reliability and responsiveness of respondents on various dimensions. For reliability, most respondents scored between 4-5 with averages of 88.8-89% scoring as very reliable. For responsiveness, averages ranged from 81.7-88.1% with most scoring between 4-5, deemed as very responsive. The majority of respondents were assessed as having strong empathy and receiving direct evidence, scoring within standards.

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    Analisis Data 2

    Uploaded by

    Diah Widianingtyas
    14 views7 pages
    The document contains data from surveys measuring the reliability and responsiveness of respondents on various dimensions. For reliability, most respondents scored between 4-5 with averages of 88.8-89% scoring as very reliable. For responsiveness, averages ranged from 81.7-88.1% with most scoring between 4-5, deemed as very responsive. The majority of respondents were assessed as having strong empathy and receiving direct evidence, scoring within standards.

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    ANALISIS DATA CPNS

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    analisis data 2

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    The document contains data from surveys measuring the reliability and responsiveness of respondents on various dimensions. For reliability, most respondents scored between 4-5 with averages of 88.8-89% scoring as very reliable. For responsiveness, averages ranged from 81.7-88.1% with most scoring between 4-5, deemed as very responsive. The majority of respondents were assessed as having strong empathy and receiving direct evidence, scoring within standards.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    14 views7 pages

    Analisis Data 2

    Uploaded by

    Diah Widianingtyas
    The document contains data from surveys measuring the reliability and responsiveness of respondents on various dimensions. For reliability, most respondents scored between 4-5 with averages of 88.8-89% scoring as very reliable. For responsiveness, averages ranged from 81.7-88.1% with most scoring between 4-5, deemed as very responsive. The majority of respondents were assessed as having strong empathy and receiving direct evidence, scoring within standards.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 7

    DIMENSI KEHANDALAN DIMENSI KETANGGAPAN

    RESPONDEN RESPONDEN
    P01 P02 P03 P04 P05 P06 JML P01 P02 P03 P04 JML
    1 4 4 4 4 4 4 24 1 4 4 4 4 16
    2 5 5 5 5 5 5 30 2 5 5 5 5 20
    3 5 5 5 5 5 5 30 3 4 4 4 4 16
    4 4 4 5 5 4 4 26 4 4 5 4 5 18
    5 5 5 4 5 4 4 27 5 5 5 4 5 19
    6 5 5 4 4 4 5 27 6 5 5 4 4 18
    7 5 5 5 5 5 5 30 7 5 5 5 5 20
    8 5 5 5 5 5 5 30 8 5 5 5 5 20
    9 5 5 5 5 5 5 30 9 5 5 5 5 20
    10 4 4 4 4 4 4 24 10 4 4 4 4 16
    11 5 5 4 4 4 4 26 11 4 4 4 4 16
    12 4 4 4 4 3 4 23 12 4 4 3 4 15
    13 4 3 4 3 3 3 20 13 3 3 3 3 12
    14 5 2 5 2 2 5 21 14 4 5 5 5 19
    15 5 5 5 5 5 5 30 15 4 5 5 5 19
    16 4 5 4 4 4 4 25 16 4 4 4 4 16
    17 5 4 5 4 4 4 26 17 5 4 4 4 17
    18 4 5 4 3 4 4 24 18 4 5 5 4 18
    19 4 5 4 5 5 4 27 19 5 4 4 5 18
    20 5 5 4 4 3 4 25 20 4 4 4 4 16
    21 3 3 3 2 2 3 16 21 2 3 3 3 11
    22 5 5 5 4 5 5 29 22 4 5 5 5 19
    23 4 4 4 4 4 4 24 23 4 4 4 4 16
    24 5 5 5 4 5 5 29 24 4 5 5 5 19
    25 5 5 5 4 4 5 28 25 5 5 4 5 19
    26 4 4 4 4 5 5 26 26 4 4 5 5 18
    27 5 5 5 5 4 4 28 27 4 4 4 4 16
    28 4 4 4 3 3 4 22 28 2 3 4 3 12
    29 5 5 4 5 5 4 28 29 4 4 4 5 17
    30 5 5 5 5 5 5 30 30 5 5 5 5 20
    31 3 4 3 3 2 3 18 31 3 4 3 4 14
    32 5 5 5 5 4 5 29 32 5 5 5 5 20
    33 5 5 5 5 5 5 30 33 5 5 5 5 20
    34 4 5 5 5 5 5 29 34 5 5 5 5 20
    35 4 4 4 4 4 4 24 35 4 4 4 4 16
    36 5 5 5 4 4 5 28 36 5 5 5 5 20
    37 4 4 3 4 3 4 22 37 4 4 4 3 15
    38 5 5 5 5 5 4 29 38 4 5 5 5 19
    39 5 5 5 5 4 5 29 39 5 5 5 5 20
    40 3 3 3 3 3 3 18 40 3 4 4 4 15
    41 4 4 3 3 4 5 23 41 4 4 5 4 17
    42 5 5 4 5 3 4 26 42 5 5 4 5 19
    43 5 5 5 5 3 5 28 43 3 5 5 5 18
    44 5 5 5 5 4 5 29 44 5 5 4 5 19
    45 4 4 4 4 4 4 24 45 4 4 4 4 16
    46 4 4 4 4 4 4 24 46 4 4 4 4 16
    47 5 4 4 3 1 3 20 47 3 3 3 3 12
    48 4 4 4 4 4 4 24 48 4 5 4 4 17
    49 4 4 4 5 4 5 26 49 4 5 4 4 17
    50 4 4 4 3 2 4 21 50 4 5 5 4 18
    51 4 4 4 3 4 4 23 51 4 4 4 4 16
    52 4 4 4 4 3 4 23 52 2 3 3 3 11
    53 4 3 4 4 4 4 23 53 3 5 4 4 16
    54 4 4 4 4 3 5 24 54 3 4 5 4 16
    55 5 5 5 5 4 5 29 55 5 5 5 5 20
    56 4 4 4 3 3 4 22 56 4 3 3 4 14
    57 4 4 5 4 4 4 25 57 4 4 4 4 16
    58 5 4 5 3 4 5 26 58 5 5 5 5 20
    59 5 5 5 5 5 5 30 59 5 5 5 5 20
    60 4 4 4 4 4 4 24 60 5 5 4 3 17
    61 5 4 4 3 3 5 24 61 5 4 4 4 17
    62 4 4 4 4 2 4 22 62 3 4 4 4 15
    63 4 4 4 4 4 4 24 63 4 5 4 4 17
    64 4 4 4 4 3 4 23 64 3 4 4 4 15
    65 3 5 4 4 4 4 24 65 4 3 4 4 15
    66 4 4 4 4 4 4 24 66 3 4 4 4 15
    67 5 5 5 5 5 5 30 67 5 5 5 5 20
    68 5 5 5 5 4 5 29 68 5 5 5 5 20
    69 3 3 3 3 3 3 18 69 3 3 3 3 12
    70 5 5 5 5 4 5 29 70 4 5 5 5 19
    71 4 4 4 4 4 4 24 71 4 4 4 4 16
    72 5 5 5 4 3 4 26 72 4 5 4 5 18
    73 4 4 2 3 2 4 19 73 2 4 2 4 12
    74 5 4 4 3 3 4 23 74 5 5 5 5 20
    75 4 5 5 3 4 4 25 75 5 5 5 5 20
    76 5 5 5 3 2 5 25 76 4 5 5 5 19
    77 5 5 5 5 5 5 30 77 5 5 5 5 20
    78 5 5 4 4 4 5 27 78 5 5 5 5 20
    79 4 5 4 4 4 3 24 79 3 5 5 5 18
    80 5 5 4 4 3 5 26 80 4 5 5 5 19
    81 5 5 4 3 4 5 26 81 3 5 5 5 18
    82 5 5 4 3 4 5 26 82 3 5 5 5 18
    83 4 5 5 2 2 5 23 83 4 5 5 5 19
    84 4 5 5 3 2 5 24 84 5 5 5 5 20
    TOTAL 373 374 363 337 316 367 2130 TOTAL 343 375 364 370 1452
    % 88.80952381 89 86.43 80.24 75.24 87.38 84.52 % 81.7 89.3 86.7 88.1 86.4
    KET. SP SP SP P P SP SP KET. SP SP SP SP SP
    %KEPUASAN 85.00714286
    DIMENSI EMPATI DIMENSI BUKTI LANGSUNG
    RESPONDEN RESPONDEN RESPONDEN
    P01 P02 P03 P04 JML P01 P02 P03 P04 P05 JML
    1 4 4 4 4 16 1 5 4 4 4 4 21 1
    2 5 5 5 5 20 2 5 5 5 5 5 25 2
    3 4 4 4 4 16 3 5 5 4 4 4 22 3
    4 5 5 4 5 19 4 5 5 5 4 5 24 4
    5 5 4 5 4 18 5 4 5 3 4 3 19 5
    6 5 5 5 5 20 6 4 4 5 5 5 23 6
    7 5 5 5 5 20 7 4 5 4 3 5 21 7
    8 5 5 5 5 20 8 5 5 5 3 5 23 8
    9 5 5 5 5 20 9 5 5 5 2 2 19 9
    10 4 4 3 3 14 10 5 4 3 2 2 16 10
    11 4 5 5 5 19 11 5 5 4 4 4 22 11
    12 3 4 4 4 15 12 5 5 4 2 3 19 12
    13 3 3 3 3 12 13 5 4 4 3 3 19 13
    14 4 5 5 5 19 14 5 5 5 4 4 23 14
    15 5 5 5 5 20 15 5 5 5 2 4 21 15
    16 4 4 4 4 16 16 4 4 4 2 4 18 16
    17 4 5 5 5 19 17 4 4 4 4 4 20 17
    18 4 4 5 3 16 18 4 5 3 4 5 21 18
    19 5 5 4 5 19 19 4 4 5 5 4 22 19
    20 4 4 4 5 17 20 5 5 5 3 3 21 20
    21 2 3 3 2 10 21 4 4 3 2 2 15 21
    22 5 5 5 5 20 22 5 5 5 2 2 19 22
    23 4 4 4 4 16 23 4 4 4 2 4 18 23
    24 5 5 4 5 19 24 5 4 5 4 4 22 24
    25 4 5 5 5 19 25 4 4 5 5 5 23 25
    26 5 5 5 5 20 26 5 5 5 4 4 23 26
    27 4 4 4 4 16 27 4 4 4 4 4 20 27
    28 4 4 4 4 16 28 4 4 4 2 4 18 28
    29 4 5 5 5 19 29 5 5 4 3 5 22 29
    30 5 5 5 5 20 30 5 5 5 5 5 25 30
    31 3 3 4 4 14 31 4 4 4 3 3 18 31
    32 5 5 5 4 19 32 5 4 5 2 4 20 32
    33 5 5 5 5 20 33 5 5 2 2 5 19 33
    34 5 5 5 5 20 34 5 5 5 5 5 25 34
    35 4 4 4 4 16 35 3 3 4 4 4 18 35
    36 4 5 5 5 19 36 5 5 5 2 4 21 36
    37 4 4 4 4 16 37 4 4 3 2 3 16 37
    38 5 5 5 5 20 38 5 5 5 4 4 23 38
    39 5 5 5 5 20 39 5 5 5 3 5 23 39
    40 4 4 4 4 16 40 4 4 4 3 4 19 40
    41 4 5 4 5 18 41 4 4 4 4 4 20 41
    42 5 4 5 4 18 42 5 5 5 4 4 23 42
    43 5 5 5 5 20 43 5 4 5 2 3 19 43
    44 5 5 5 5 20 44 5 4 5 4 4 22 44
    45 4 4 4 4 16 45 4 4 4 4 4 20 45
    46 4 4 4 4 16 46 4 4 4 4 4 20 46
    47 2 5 5 4 16 47 4 4 4 3 3 18 47
    48 4 4 4 4 16 48 4 2 4 2 3 15 48
    49 4 5 5 5 19 49 4 3 3 4 4 18 49
    50 4 4 4 4 16 50 4 4 3 3 3 17 50
    51 4 4 4 4 16 51 4 3 4 3 3 17 51
    52 3 4 4 4 15 52 4 4 2 2 3 15 52
    53 4 5 4 4 17 53 4 3 3 2 4 16 53
    54 4 5 5 4 18 54 4 5 3 2 3 17 54
    55 5 5 5 5 20 55 5 5 5 4 4 23 55
    56 4 4 4 5 17 56 5 4 4 3 5 21 56
    57 3 4 4 4 15 57 4 4 4 4 4 20 57
    58 4 5 5 5 19 58 4 4 4 4 5 21 58
    59 5 5 5 5 20 59 5 5 5 2 5 22 59
    60 4 4 4 4 16 60 4 3 4 4 4 19 60
    61 4 4 4 5 17 61 3 3 3 2 3 14 61
    62 4 4 4 4 16 62 3 3 4 2 3 15 62
    63 4 4 5 5 18 63 4 4 5 4 4 21 63
    64 4 4 4 4 16 64 3 3 4 2 3 15 64
    65 4 5 5 5 19 65 3 4 4 4 4 19 65
    66 4 4 4 4 16 66 3 3 4 2 4 16 66
    67 5 5 5 4 19 67 3 3 3 2 3 14 67
    68 5 5 5 5 20 68 5 5 5 4 5 24 68
    69 3 3 3 3 12 69 4 4 4 3 3 18 69
    70 5 5 5 5 20 70 5 5 4 3 4 21 70
    71 4 4 4 4 16 71 4 4 4 2 4 18 71
    72 5 5 4 5 19 72 4 4 3 3 4 18 72
    73 5 4 5 2 16 73 5 5 3 2 3 18 73
    74 4 5 5 5 19 74 4 4 4 5 4 21 74
    75 5 5 5 5 20 75 5 5 5 2 3 20 75
    76 4 5 5 5 19 76 5 4 3 2 4 18 76
    77 5 5 5 5 20 77 5 5 5 2 5 22 77
    78 5 5 5 5 20 78 5 4 3 2 2 16 78
    79 5 5 5 5 20 79 5 4 5 2 2 18 79
    80 4 5 5 5 19 80 4 4 5 3 3 19 80
    81 4 5 5 5 19 81 4 5 4 3 4 20 81
    82 5 5 5 5 20 82 5 5 4 2 5 21 82
    83 5 4 4 5 18 83 5 5 3 2 3 18 83
    84 4 5 5 5 19 84 4 5 4 2 4 19 84
    TOTAL 360 380 379 376 1495 TOTAL 369 359 346 258 320 1652 TOTAL
    % 85.71 90.48 90.24 89.52 89 % 87.9 85.5 82.4 61.4 76.2 78.7 %
    KET. SP SP SP SP SP KET. SP P SP CP P P KET.
    DIMENSI JAMINAN
    P01 P02 P03 P04 JML
    4 4 4 4 16
    5 5 5 5 20
    4 4 4 4 16
    5 4 5 5 19
    4 4 4 4 16
    5 5 5 5 20
    5 5 5 5 20
    5 5 5 5 20
    5 5 5 5 20
    5 5 5 5 20
    4 4 4 4 16
    4 4 4 5 17
    4 4 4 4 16
    4 5 5 4 18
    4 4 4 4 16
    3 4 4 4 15
    4 4 4 4 16
    4 5 3 4 16
    5 5 4 5 19
    4 5 4 4 17
    2 3 3 3 11
    2 5 5 5 17
    5 5 5 5 20
    5 5 4 5 19
    5 5 5 5 20
    4 4 4 4 16
    4 4 4 4 16
    3 4 4 4 15
    5 5 5 5 20
    5 5 5 5 20
    3 4 3 3 13
    5 5 5 5 20
    5 5 5 5 20
    5 5 5 5 20
    4 4 4 4 16
    3 5 5 5 18
    4 4 4 4 16
    5 4 4 4 17
    5 5 5 5 20
    4 4 4 4 16
    4 4 4 4 16
    5 4 4 4 17
    3 5 3 3 14
    4 4 4 4 16
    4 4 4 4 16
    4 4 4 4 16
    2 4 4 4 14
    3 4 4 5 16
    5 5 4 4 18
    3 4 4 5 16
    2 4 4 4 14
    2 3 3 3 11
    4 4 4 4 16
    3 4 4 5 16
    5 5 5 5 20
    4 4 4 4 16
    4 4 4 4 16
    5 5 5 5 20
    5 5 5 5 20
    4 4 4 4 16
    4 4 3 5 16
    4 5 4 5 18
    4 5 4 4 17
    4 4 4 4 16
    4 5 5 4 18
    4 4 4 4 16
    3 5 5 5 18
    4 5 5 5 19
    3 3 3 3 12
    5 5 5 5 20
    4 4 4 4 16
    3 4 4 4 15
    2 5 5 2 14
    4 5 4 4 17
    5 5 5 4 19
    4 5 4 4 17
    5 5 5 5 20
    5 5 5 5 20
    4 5 4 4 17
    5 5 5 5 20
    5 5 5 5 20
    5 5 5 5 20
    5 5 5 5 20
    5 5 5 5 20
    345 377 363 367 1452
    82.14 89.76 86.43 87.38 86.43
    SP SP SP SP SP

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