Communication Skills

Interpersonal communication
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 Standard for
discerning
Culture what is good
and just in
society
Symbol Values
Physical
manifestations
or concepts that CULTURE
communicate
The system of learned
meaning
and shared symbols,
language, values, and Rules and the
norms that distinguish guidelines
which specify the
Group of words or one group of people behavior of an
ideas from another individual
having common
meaning and is
shared
to a social situation Language Norms
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 The Dimensions in Culture
● Individualism vs Collectivism
Whether a culture emphasizes the needs of the individual or the group

Low vs High context

Whether language is expected to be explicit or subtle

Low- vs High-power Distance

Whether power is widely or narrowly distributed among people

Masculine vs Feminine
Whether traditionally masculine or feminine values are promoted

Monochronic vs Polychronic
Whether time is seen as a finite commodity or an infinite resource
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Uncertainty avoidance
Whether people are welcome or shy away from uncertainty
 Communication
skills
The self and perception
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 What will you learn today?

Understand the Self- Introduce the Self-Esteem

concept and Personal Imagine
Management

Understand fundamental
Introduce the process of forces in Interpersonal
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perception Perception and explain

what we perceive
 "He who knows others is
wise; he who knows himself
is enlightened.“
Sun Tzu
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By 663highland - Own work, CC BY 2.5,

https://commons.wikimedia.org/w/index.php?curid=4876792
Who are
you?
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 DEVELOPING A SELF-CONCEPT

Culture &
Personality
Gender
& Biology
roles

How a
SELF-CONCEPT
develops

Reflected Social
appraisal comparison
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 Jorary window
A visual representation of the components
of yourself known by you and others.
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 Self-concept: The set of
stable ideas a person
has about who he or she
is, also known as
Self concept identity

Enduring but
Changeable
Partly
subjective

Multifaceted
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 Create a mood board
We will use Canva

● Create a mood board that talks

about you.
● You have 10 minutes to make it
● After the 10 minutes, we will have 10
minutes to share it with a classmate
● Your classmate will describe you to
the class. (only some of you will
share, be sure to ask questions to
know your classmate better!)
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 Awareness and
management of
self-concept
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 Self monitoring
High self-monitors
● Aware of themselves and others
● Better at making others comfortable
and adapting to situations
● May have hard time relaxing and
enjoying the moment
● Hard to tell what they really think
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Low Self-monitors
● Spend less time and energy thinking
about appearance and behavior
● Impression of straightforward
communicators
● Sometimes appear socially awkward
● Poor first impression
 SELF-FULFILLING
PROPHECY

● A situation when prediction may

affect people’s behaviors and
communication
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 Self-esteem

subjective evaluation of one’s value and worth as a person

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 Factors that shape and influence self-esteem

● Your thoughts and perceptions

● How other people react to you
● Experiences at home, school, work
and in the community
● Illness, disability or injury
● Age
● Role and status in society
● Media messages
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 Image Management

The process of projecting one’s desired public image

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 Image management is

Collaborative Multiple Identities Complex

● We develop a life ● Competing image

● Toward different
story needs
people

● The others can ● Safety and wellbeing

● In different contexts
accept or find it not
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check
credible, and behave
consequently
 THREE TYPES OF FACE
• Fellowship face: our need to
have others like and accept us.
• Autonomy face: our need not to
be imposed upon by others.
• Competence face: our need to
be respected for our intelligence
and abilities.
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 Giving others information about oneself that is
believed they don’t have. It’s intentional, may
vary in depth and relationship, usually
reciprocal.
Self-disclosure

Benefits Risks

● Better relationship and trust ● Rejection

● Reciprocity effect ● Potential of hurting others
● Emotional release ● Privacy violation
● Assistance
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Break time
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 Question time
Considering what we discussed…

● How would you change your mood

board?
● What would you keep the same?
● Why?
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 Perception

“Are you really sure that a floor can't also be a ceiling?”

― M.C. Escher
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 What do
you see?
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And here?
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 What is a perception?

The process of making meaning from the things we experience

in the environment
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 The perception process

SELECTION ORGANIZATION INTERPRETATION

• Select or choose certain • Categorize information

stimuli to attend to that has been selected for • Assign meaning to
attention the information
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 Influences on perception process

Physiology

PERCEPTION
ACCURACY

Culture &
Social roles
Co-culture
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 Primacy
effect Recency
Stereotype effect

Perceptual
effect Egocentrism

Negative Positive bias

bias
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 Improve you perceptual abilities

1. Being mindful of your perception: Focus on the

aspects of yourself, others and the context that
are influencing what you perceive.

● 2. Checking the accuracy of your perceptions:

• Separate interpretation from fact.
• Generate alternative perceptions.
• Engage in direct and indirect perception
checking.
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• Revise your perception as necessary