Module I

The DILG: Leading for Development

Introduction

This module highlights the discussion on the Department of the Interior and Local
Government (DILG) Sector Outcome Framework and the Programs and Projects under
each of the outcome framework and its contribution to AmBisyon Natin 2040 and
Medium Term Philippine Development Plan 2017-2022.

Ambisyon Natin 2040 represents the collective long-term vision and aspirations
of the Filipino people for themselves and for the country in the next 25 years. It
describes the kind of life that people want to live, and how the country will be by 2040.
As such, it is an anchor for development planning across at least four administrations.
(AmBisyon Natin 2040: A Long Term Vision for the Philippines, p. 1)

Ambisyon Natin 2040 is a picture of the future, a set of life goals and goals for
the country. It is different from a plan, which defines the strategies to achieve the goals.
It is like a destination that answers the question “Where do we want to be?”. A plan
describes the way to get to the destination; AmBisyon Natin 2040 is the vision that
guides the future and is the anchor of the country’s plans. (Ambisyon Natin 2040: A
Long Term Vision for the Philippines, p. 1)

The Philippine Development Plan (PDP) 2017-2022 is the first medium-term plan
anchored on the AmBisyon Natin 2040, consistent with Executive Order No. 5, series of
2016. The priorities are guided by the Duterte Administration's 0 to 10-point
Socioeconomic Agenda, the regional consultations conducted by the various planning
committees and the social development summits that culminated in the 20@22 Agenda:
Malasakit at Pagbabago. (PDP 2017-2022, p. 4)

The goal of the PDP 2017-2022 is to enable Filipinos to attain a “matatag,

maginhawa at panatag na buhay.” It acknowledges the accomplishments of the
previous administrations, adopts the good practices and carefully considers the lessons
gleaned from these experiences. (PDP 2017-2022, p. 4)

The sectoral outcome of the DILG is sustainable development-oriented local

government - this is a recognition and fulfillment of the LGUs’ role and contribution to
achieving the societal outcome. It is characterized by self-reliance on the part of LGUs
and where law and order and public safety prevail so that developmental efforts will go
on unhampered, complementing efforts by the national government and other sectors of

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society to realize the articulated societal outcome. Self-reliance here means (1) LGUs
are able to grow/flourish on their own with limited – if not, zero-dependence on national
government support; and (2) widening their locally-generated resources to fund and
implement key development programs and projects for their communities and in
meeting the needs of their constituents. Law and order and public safety refer to a
condition where their constituents feel secure and safe from threats to their security, life
and limb, enabling them to go on with their lives and endeavors freely and securely.

Make time to familiarize yourself with the DILG - Local Government Sector
Outcome Framework that appears below.

It can be gleaned from the framework that the DILG has four (4) sub-sector
outcomes, one (1) organizational outcome, and one (1) internal governance outcome.
All these outcomes aim to enable the Local Government Units (LGU) to become
sustainable development-oriented and capable to address the needs of their
constituents.

Learning Objectives

At the end of this module, you should be able to:

1. Discuss and relate the DILG LG Sector Outcome Framework to the national
development agenda;

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2. Identify and discuss the DILG PPAs per Program Outcome;
3. Appreciate the implementation of DILG PPAs for local development;
4. Communicate the results of DILG PPAs;
5. Discuss good practices in building partnerships for good local governance; and
6. Describe the DILG core values and the roles of LGOO as catalyst for
development.

To achieve the learning objectives enumerated above, this module is divided into
three (3) distinct yet related chapters:

Chapter 1. Understanding the DILG Sector Outcome Framework and its

Relationship with the National Development Agenda

Chapter 2. Promoting Collaborative Governance

Chapter 3. The Local Government Operations Officer (LGOO) as a Catalyst

for Development

All these chapters are carefully chosen to help you develop the necessary
competencies required for you to win at work and cope with the challenges you face as
a Local Government Operations Officer. It is our hope that you would be able to take
home all the lessons, etch them in your heart, ingrain it in your mind, and continue to
make tangible impacts on your place of assignment and the larger community.

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 CHAPTER 1
Understanding the DILG Sector Outcome Framework and its Relationship with the
National Development Agenda

In this chapter, you should be able to understand, familiarize and relate how the
DILG Programs, Projects, and Activities (PPAs) contribute to the achievement of the
national development goals. This chapter will help you understand the DILG sub-sector
outcomes, organizational outcome, and the internal governance outcome.

A. National Development Agenda, DILG Sector Outcome Framework and

Programs, Projects, and Activities (PPAs)

The national development agenda is a roadmap of the Philippine

Government which is articulated in the Medium Term Philippine Development Plan
(MTPDP) 2017-2022. In a longer term, the aspirations for a more sustainable
development efforts are expressed in the AmBisyon Natin 2040.

Part of our commitment, the DILG-LG Sector Outcome Framework emphasizes

what we do in the Department, based on the mandate of general supervision over local
government units and the significant contributions of the department in attaining
the national development agenda.

In particular, the following are the listed program outcome areas:

1. Business-Friendly and Competitive LGUs

2. Environment Protective, Climate Change Adaptive and Disaster Resilient
LGUs
3. Socially Protective LGUs
4. Peaceful, Orderly, and Safe LGUs
5. Accountable, Transparent, Participative, and Effective Local
6. Strengthened Internal Organizational Capacity

For you to appreciate the above outcome areas and their relationship to the over-
all national development plan, we will discuss the Ambisyon 2040 and Philippine
Development Plan (PDP) together with the six (6) outcome areas individually with the
descriptions and the PPAs subsumed per development area.

To fortify your understanding on these development efforts, the learning activities

that you need to undertake are as follows:

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1. View the video on Ambisyon 2040
https://www.youtube.com/watch?v=8Vh46klp6r4

The video presents the collective long-term vision and aspirations

of the Filipino people and for the country in the next 25 years. It describes
the kind of life that people want to live, and how the country will be by
2040. As such, it is an anchor for development planning across at least
four administrations. This will provide the macro perspective on where the
Department is situated along with other national government agencies in
the attainment of the national vision and development goals.

2. Read key chapters of the PDP 2017-2022. You may access the file here:
http://www.iro.ph/article_doc/fc55bc53_PDP-2017-2022-Prepublication-
2.pdf

Focus your attention on pages 5-8 (Chapter 1) & 15-28 (Chapter 2).
The two chapters give you the global and regional trends of the
country that will help you understand and appreciate the goals and
strategies crafted for the national development agenda and the
department’s contributions to national development.

The following paragraphs will help you connect the DILG PPAs to the PDP
2017-2022. Take note how the DILG PPAs contribute to the overall development
plan of the country.

• DILG PPAs on accountable, transparent, participative, and effective

local governance contribute to the achievement of People Centered,
Clean and Efficient Governance of Chapter 5 (PDP 2017-2022, page
59).

• In addition, the Katarungang Pambarangay program also contributes to

Chapter 5, Pursuing Administration of Justice. Katarungang
Pambarangay or Barangay Justice System (BJS) is an alternative,
community-based mechanism for dispute resolution of conflicts between
members of the same community. It provides a venue for disputing parties
to search for a mutually acceptable solution.

• Chapter 11, Reducing Vulnerability of individuals and families (PDP

2017-2022, pp. 163-178) talks on the marginalized sector that
Socially Protective PPAs addresses.

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 • Informal Settler Families (ISF) in Resettlement Governance in Socially-
Protective PPAs, Rehabilitation Assistance for Yolanda (RAY) for the
build-back better LGUs in Yolanda affected areas, and Mamamayang
Ayaw sa Anomalya at Mamamayang Ayaw sa Illegal na Droga (MASA
MASID) are captured in Chapter 12, Building Safe and Secured
Communities.

• PAMANA enhanced the capacity of national government agencies,

communities and local government units on good governance to adopt
and implement the Peace-building Agenda as mentioned in Chapter
17, Attaining Just and Lasting Peace.

• Reiterated in Chapter 18, Ensuring Security, Public Order and Safety,

the program on Mamamayan Ayaw Sa Anomalya-Mamamayan Ayaw Sa
Illegal na Droga (MASA-MASID) as the government’s platform for
stronger collaboration between the LGU, community, and national
government to fight criminality, corruption,and illegal drugs.It
institutionalizes volunteerism in the community, intensifies advocacy and
education, and creates an enabling environment that encourages
collaboration among community partners to effectively implement a
community-based rehabilitation program.

It is emphasized that what was provided above are helpful readings to

understand and appreciate the Medium Term Development Plan of the country.

To start off the introduction to the DILG Outcome Framework and Its PPAs, view
the video of Director Francisco Cruz of the DILG Planning Service discussing the
overview of the said topic. https://www.youtube.com/watch?v=P9ysm_wPr54

Details of the program outcomes and required tasks are as follows:

Program Outcome 1
Business Friendly and Competitive LGUs

This sectoral outcome promotes the implementation of programs and projects

that would boost the economic and business potentials of the LGU. It is intended that
the trainees should be able understand the streamlining of systems, formulation of

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revenue and investment code and local economic development pillars being advocated
by the Department.

In this sectoral outcome, you will be provided with the basic knowledge of
implementing local economic development programs through an implemented best
practice program in the LGU and the required interventions in making the LGU business
or investment friendly.

For this outcome area, you should find time to undertake the following activities:

 Watch the video on Local Governance Support Program-Local

Economic Development
https://www.youtube.com/watch?v=MW2hHnmkwYk, a documentation on
Local Economic Development (LED) strategies that addresses poverty
by creating jobs, employment, and investment.

 Watch the video on Business Permit and Licensing System (BPLS)

Orientation Video https://www.youtube.com/watch?v=g-8BQaSyVW4

Program Outcome II
Environment Protective, Climate Change Adaptive and Disaster Resilient LGUs

This supports the enhancement of LGU capacity to protect the environment,

respond to the challenges of climate change and prepare them for disasters. The aim is
to create resilient LGUs that have the necessary and adequate capabilities that they
apply in their planning, operations, organizations, equipage and systems that can be
mobilized at any given time during unforeseen events.

Under this sectoral outcome, the trainees would increase their knowledge in
mainstreaming DRRM-CCA in the policies, plans, programs, systems, structures, and
building partnerships for the LGU. Further, you will be provided with the basic
knowledge and operational procedures mainstreaming DRRM-CCA in the policies,
plans, programs, systems, structures, and building partnerships for the LGU.

Operation Listo
https://lga.gov.ph/media/uploads/2/Publications%20PDF/Book/LGA-OL-
Checklist-for-Early-Preparations-for-Mayors.pdf

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 Informal Settler Families-Disaster Risk Reduction Management (ISF-DRRM)
https://www.youtube.com/watch?v=JBWpvZYwZzU

Disaster Risk Reduction Management-Climate Change Adaptation (DRRM-CCA)

https://www.youtube.com/watch?v=JqJr-RzhWfw

Trainer’s Handbook on DRRM-CCA

https://lga.gov.ph/media/uploads/2/Publications%20PDF/Book/A%20Trainer's%2
0Handbook-
Climate%20Change%20Adaptation%20and%20%20%20Disaster%20Risk%20R
eduction%20Management%20in%20Tourism%20Circuit%20Planning.pdf

Program Outcome III

Socially-Protective LGUs

This outcome emphasizes the importance of protecting the well-being of the

vulnerable sectors in our society and addressing their needs, managing social bias and
their accompanying risks. Through this sectoral outcome, the trainees would appreciate
the significant role of the LGUs in uplifting the quality of life of the marginalized sector
by providing the necessary services.

As one of the DILG sectoral outcomes, the resource materials below would
provide you a better understanding on what the Department is doing to address the
concerns and the benefits being given for the vulnerable and marginalized communities
or sectors. Likewise, necessary assessment or audit is being done to gauge the
performance of the LGU.

Assistance To Disadvantaged Municipalities (ADM)

http://www.dilg.gov.ph/issuances/jc/Policies-and-Guidelines-for-the-
Implementation-of-the-Assistance-to-Disadvantage-Municipalities-Program/67

Gender and Development (GAD)

http://www.dilg.gov.ph/issuances/jc/Amendments-to-PCW-DILG-DBM-NEDA-
JMC-No-2013-01-Guidelines-on-the-Localization-of-the-Magna-Carta-of-
Women/57

Informal Settler Families (ISF)

https://www.youtube.com/watch?v=GRlWb4TdWj4

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 Special Local Road Fund (SLRF)
http://www.dilg.gov.ph/PDF_File/reports_resources/DILG-Resources-2012104-
f6483591bd.pdf

PAyapa at MAsaganang PAmayanan (PAMANA)

http://pamana.net/pamana

Child Friendly Local Governments Audit (CFLGA)

http://dilg.gov.ph/issuances/mc/2014-Child-Friendly-Local-Governance-Audit-
CFLGA/1996

Local Council for the Protection of Children (LCPC)

http://www.dilg.gov.ph/PDF_File/issuances/memo_circulars/DILG-
Memo_Circular-201275-70d3a46722.pdf

Ugnayan ng Barangay at Simbahan (UBAS)

http://www.dilg.gov.ph/ugnayan-ng-barangay-at-simbahan/

Study Question

What is your take away after viewing the Ambisyon 2040 AVP?

Program Outcome IV
Peaceful, Orderly and Safe LGUs

This is a condition where LGUs are capable of maintaining peace and

order, public safety through law enforcement to ensure livability in the
communities. It aims to create a peaceful, orderly, and safe communities to attain
sustainable development.

The trainees are expected to gain knowledge on strengthening community

participation in local governance and organization of barangay-based institutions in
the drive against crime and illegal drugs and bring public safety as an important
priority agenda in local governance.

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 By viewing and reading the following resource materials related to this program
outcome, you would be able to learn the programs that the Department is advocating at
the LGU level on peace and order and public safety, their objectives, requirements,
approaches, and outcomes to sustain safe and peaceful communities as specified in the
national development goals.

Mamamayan Ayaw Sa Anomalya, Mamamayan Ayaw Sa Drogra (MASA MASID)

https://www.youtube.com/watch?v=s1gdzzz1n3w

Katarungang Pambarangay (KP)

https://tamayaosbc.files.wordpress.com/2012/01/katarungang-pambarangay.pptx

Lupong Tagapamayapa Incentives Award (LTIA)

http://www.region6.dilg.gov.ph/index.php/awards/lupong-tagapamaya-incentives-
and-awards

Regional Peace and Order Council (RPOC)

http://www.gov.ph/downloads/2008/08aug/20080819-EO-0739-GMA.pdf

Peace and Order Council (POC)

http://www.gov.ph/downloads/2008/08aug/20080819-EO-0739-GMA.pdf

Comprehensive Local Integration Program (CLIP)

http://www.dilg.gov.ph/issuances/jc/Revised-Guidelines-for-the-Implementation-
of-the-Comprehensive-Local-Integration-Program-CLIP/58

People’s Law Enforcement Board (PLEB)

http://www.pnp.gov.ph/images/About_Us/RA_6975.PDF
http://www.pcw.gov.ph/law/republic-act-8551

Program Outcome V
Accountable, Transparent, Participative and Effective Local Governance

The Department is advocating the basic tenets of good governance-

transparency, accountability, participation and effective local governance-in support to
the three (3) sectoral outcomes. Good governance is the basic foundation of the
government. It cuts across all sectors to meet the needs of the community and facilitate
development to fulfill national development goals.

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 The topics under this organizational outcome will provide the trainees the
necessary concepts on local good governance paradigms and how to operationalize
them to create empowered and development-oriented LGUs.

In this organizational outcome, you will be familiarized with the priority thrusts of
Department in advocating the basic tenets of good local governance-transparency,
accountability and participation-as important principles that must be mainstreamed in
the realms of local governance right from the start of the administration of the newly
elected officials. Performance audit and incentives programs are integrated to push for
the necessary governance reforms needed in the LGU.

Please view or read the following materials to give you an overall perspectives on
what this institutional outcome is all about.

Full Disclosure Policy (FDP)

http://fdpp.blgs.gov.ph/

Seal of Good Local Governance (SGLG)

https://www.youtube.com/watch?v=MR9A_HMW_b8
https://www.youtube.com/watch?v=qn3tLpixfJQ

Performance Challenge Fund (PCF)

http://pcf.dilg.gov.ph/v3/

Newly Elected Officials (NEO) Program

NEO 2016 Brochure
http://lga.gov.ph/media/uploads/2/Publications%20PDF/Brochure/NEO%20broch
ure%20.pdf

NEO Guidelines
http://www.dilg.gov.ph/issuances/mc/Guidelines-for-the-Conduct-of-the-2016-
Newly-Elected-Officials-NEO-Program/2318

Citizen Satisfaction Index System (CSIS)

http://www.gov.ph/governance/wp-content/uploads/2015/06/Citizen-Satisfaction-
Index-System-CSIS.pdf

Ugnayan ng Barangay at Simbahan (UBAS)

http://www.dilg.gov.ph/ugnayan-ng-barangay-at-simbahan/

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 Program Outcome VI
Strengthened Internal Organizational Capacity

This program outcome is an internal outcome for the department. We need

to enhance our competencies, structures, systems and procedures to be able to
deliver services to the LGUs effectively and efficiently. The LGOOs should
possess the right competencies to be able to perform its capacity building and
performance oversight functions.

The trainees are expected to familiarize the department through its

structures, systems and procedures and internal organizational activities and
required competencies and core values as LGOOs.

Please view or read the following materials to give you an overall perspectives on
what this institutional outcome is all about.

CapDev Ace
https://www.youtube.com/watch?v=lC8a0-w9t4s

HRD Programs for DILG Personnel

https://lga.gov.ph/media/uploads/2/Knowledge%20Exchange/1st%20LGRC%20
Quarterly%20Conference/2017%20Programs%20for%20DILG%20Personnel_H
RDD.pdf

Study Question

1. Identify one PPA of the Department that significantly contributes in the

attainment of the development priorities under the Duterte Administration?

B. Appreciating the Implementation of DILG PPAs

EO 292 Administrative Code of 1987 and AO 267,s.1992 set forth the mandate
of the Department to assist the President in the exercise of the general supervision over
local government units. This supervisory function to the LGUs is demonstrated through
capacity development programs, performance oversight and institutionalizing incentives
and awards system.

Integral to fulfilling the DILG mandate is ensuring that the PPAs described in the
earlier topic will be implemented to bring the desired result.

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 In this part of the Chapter, we are to provide the learners an opportunity to know
the idiosyncrasy of PPA implementation. As they say, it is easier said than done.

Learning Activities

1. View the following links provided below:

 2016 Traditional University Awards AVP - Austere Panadero

https://www.youtube.com/watch?v=wbLg_E3_Gdk

 Implementation of Legal Orders

https://www.youtube.com/watch?v=T8ZlohWXuGQ&list=PLCoWG_lSMzh
_R8A3rs0HaahsVbQo7u4V2&index=49

After viewing the video, take note how the implementation of PPAs
are done and conducted. Identify the gains and challenges encountered by
the DILG along with the implementation of the program/project. Reflect on
as LGOO, what do you think are the relevant strategies that may give an
impact to the LGU on program/project implementation?

2. View the following videos and reflect on the application of dimensions of

DILG in the implementation of program/project.

This video is all about Development of Northwest Leyte Tourism, in

promoting Local Economic Development . It is an approach towards economic
development which allows and encourages local people to work together to
achieve sustainable economic growth and development thereby bringing
economic benefits and improved quality of life for all residents in a local
municipal area. Identify what are the dimensions adopted by DILG in
implementation of the LED to LGUs like the Northwest Leyte Province in
Eastern Visayas, developing its Tourism Circuit.

Seal of Good Local Governance (SGLG) is a program of the

department that promotes transparency, accountability, participation, and
effective local governance. This is an assessment tool in determining the
performance of LGUs on good governance. View this video Angeles City
SGLG and SGLG and be able to take note the contributions of SGLG to
local development.

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 Informal Settler Families (ISFs) is one of the major problems of the
LGUs in Metro Manila. Safe guarding the informal settler families (ISFs)
living in danger zones and high-risk areas in Metro Manila LGUs by
relocating them to other nearby LGUs as mandated in Memorandum Order
No. 57 and providing them with dwelling units and other basic services.
View this video https://www.youtube.com/watch?v=1z33m_9NvRE and be able
to share insights by answering this guide question: What was the
dimension/s used by DILG in implementing the ISF program?

Performance Challenge Fund for Local Government Units (PCF) is an

incentive fund to LGUs in the form of counterpart funding to high-impact capital
investment projects in the Annual Investment Program (AIP) and funded out of
the 20% Local Development Fund consistent with national goals and
priorities. It shall seek to rationalize national government intergovernmental
transfers to LGUs, and encourage alignment of local development initiatives
with national government development agenda and priorities.

C. Communicating Results of DILG PPAs

After understanding and appreciating the relevance DILG PPAs vis-a-vis

the fulfillment of the national development agenda, this part of the Chapter seeks
to communicate the results of the various PPAs as outlined in the earlier lesson.

Communicating the Results of DILG PPAs focuses on ways to ensure that

the importance, value and impact of the PPAs are felt, understood and
appreciated by the recipients. This part of the Chapter presents the testimonies
from local government officers who are considered as DILG’s Pride.

Learning Activities:

1. Please watch the videos and pay attention to some key points and note
information you find particularly useful.

 Performance Challenge Fund

http://pcf.dilg.gov.ph/v3/?page_id=289
http://pcf.dilg.gov.ph/v3/?page_id=289

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  PAMANA
Surigao del Norte's PAMANA DILG 2015 AVP
https://www.youtube.com/watch?v=J7y_Uacn8Ms

 BUB (Assistance to Disadvantaged Municipalities)

Bottom Up Budgeting (BUB) water projects of DILG in Caraga Region
https://www.youtube.com/watch?v=lpCVyJkHrX0

Study Question:

1. Why is there a need to communicate the results of the DILG PPA?

CHAPTER 2
Promoting Collaborative Governance

Introduction

This Chapter emphasizes the significance of DILG’s collaboration among its

stakeholders in the pursuit to the effective implementation of its PPAs. This
collaboration serves as an essential strategy in the attainment of its mandate. The
following learning activities should be able to facilitate understanding in identifying
avenues of collaborative engagement of DILG with its stakeholders and in recognizing
the gains of the collaborative engagement.

A. Building Alliances for Good Local Governance

The collaboration of DILG with various stakeholders takes place at the national,
regional and local levels and deemed important in advancing good local governance.
The following materials and AVPs will make you appreciate the collaborative efforts of
the DILG.

Learning Activities:

1. View the AVP on Alliance Building

2. Read provisions

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Cabinet Cluster
PDP 2017-2022
You should be able to recognize the participation of DILG in the different
Cabinet Clusters and how this can facilitate performance of Department
mandate.
http://pdp.neda.gov.ph/wp-content/uploads/2017/01/PDP-2017-2022-06-08-
2017.pdf

Interagency Commitments

The following resource materials presents the different interagency

commitments of DILG in partnership with different line agencies for synergistic
implementation of various National Government programs through Joint
Memorandum Circulars, Memorandum of Agreements and/or Memorandum of
Understanding. You should be able to identify these partnerships and recognize
the benefits and/or gains of such collaborative engagements per outcome areas
in the DILG Outcome Framework.

Business-Friendly and Competitive LGUs

BPLS: JMC 2016-01 dated August 30, 2016 Revised Standards in
Processing Business Permits and Licenses in All Cities and Municipalities
http://www.dilg.gov.ph/PDF_File/issuances/joint_circulars/dilg-joincircular-
201696_bdac5d460e.pdf

Environment-Protective, Climate Change Adaptive and Disaster Resilient

LGUs
DRRM-CCA Mainstreaming: JMC 2016-01 dated November 10, 2016
Implementation of the Listong Pamilyang Pilipino in the Family
Development Sessions (FDS) of the Department of Social Welfare and
Development (DSWD)
http://www.dilg.gov.ph/issuances/jc/Implementation-of-the-Listong-
Pamilyang-Pilipino-in-the-Family-Development-Sessions-FDS-of-the-
Department-of-Social-Welfare-and-Development-DSWD/72

Socially-Protective and Safe LGUs

MASA MASID: DILG MC 2016-116 dated September 2, 2016
Implementation of MASA MASID
http://www.dilg.gov.ph/PDF_File/issuances/memo_circulars/dilg-
memocircular-201698_417769d0fd.pdf

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 Magna Carta of Women: JMC No. 2016-01 dated January 12, 2016
Amendments to PCW-DILG-DBM-NEDA JMC No. 2013-01: Guidelines on
the Localization of the Magna Carta of Women
http://www.dilg.gov.ph/PDF_File/issuances/joint_circulars/dilg-joincircular-
2016318_882e720b6a.pdf

Accountable, Transparent, Participative and Effective Local Governance

Seal of Good Local Governance: DILG MC No. 2017-53 dated March 22,
2017 “2017 Seal of Good Local Governance : Pagkilala sa Katapatan at
Kahusayan ng Pamahalaang Lokal
http://www.dilg.gov.ph/PDF_File/issuances/memo_circulars/dilg-
memocircular-2017323_d33ea7324a.pdf

Citizen Satisfaction Index System: DILG MC No. 2017-32 dated February

15, 2017 “Policies and General Guidelines for the 2017 Citizen
Satisfaction Index System (CSIS) Implementation in Municipalities
http://www.dilg.gov.ph/PDF_File/issuances/memo_circulars/dilg-
memocircular-2017215_5c63589261.pdf

Regional Development Council (RDC) of NEDA

You should be able to identify the role of the Regional Development

Council in crafting the roadmap of development for a region and how DILG
participates in the process.
http://www.lawphil.net/executive/execord/eo1996/eo_325_1996.html

Local Special Bodies

You should be able to identify the role of DILG in the Local Development
Council and Local Peace and Order Council and how these councils relate
to the implementation of DILG PPAs.

LGC provisions on LSB

 Local Development Council: Section 106-115
 Local Peace and Order Council: Section 116

Study Questions:
1. In what way did the collaboration help the DILG in the implementation of its
PPAs?
2. What were the results of the collaboration?

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B. Local Governance Resource Center (LGRC) as Strategy for Collaboration

The Local Governance Resource Center was established to maximize

partnership of DILG with its internal and external clients as they build on the different
knowledge and information of each stakeholders. You should be able to understand
what LGRC is and how the exchanges of knowledge and information scaled up the
services offered to our clientele.

Learning Activities:

1. Read and view the link on LGRRC

http://lgrc.lga.gov.ph/

2. Read the good practice of LGRRC Region VI (CAPDEV ACE winner)

Study Questions:

1. Discuss briefly the overarching principle of LGRRC.

2. How does LGRRC become a strategy in PPA implementation?
3. What are the significant collaborative practices of LGRRC Region VI? Are they
replicable to other regions?

CHAPTER 3
The LGOO as a Catalyst for Development

This concluding chapter of Module 1 will focus heavily on the role of a Local
Government Operations Officer as an instrument of the national government in
facilitating sustainable development and realizing the goals of local government units.
We divided the chapter into three (3) key topics, which include:

 The DILG Brand and Its Core Values

 The Roles and Competencies of a Local Government Operations Officer
(LGOO)
 Commitment Building

At the end of this chapter, you should be able to describe the DILG brand spirit,
discuss the roles of LGOO as a catalyst for development, and commit to live a

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purposeful and meaningful service that epitomizes a civil servant that is matino,
mahusay, at maaasahan.

DILG Brand

Whenever the general public knows an image like the DILG logo, it symbolizes
not just our products and services but also the excellence of our employees. This
recognition is beneficial to DILG as an organization and its employees, and we want it to
continue.

In the context of civil service, customers build the government’s brand image
based on their experience with the institution. As such, we guard our commitment to
deliver trustworthy and dependable products and services. At the same time, we train
our employees to be accountable to the people, serve them with utmost responsibility,
integrity, loyalty, and efficiency, act with patriotism and justice, and lead modest lives as
expressly stated in the Constitution.

Branding is a critical asset of an organization. There is a broad agreement that a

strong and clear brand is critical for recruiting and retaining talent. The ability of
employees to articulate DILG as their employer’s brand is crucial in managing others’
perception about DILG. Having positive brand personality traits contribute to DILG
image that people can relate to. Characteristics such as trustworthy and dependable
can help build the public’s confidence in the institution. Therefore, each member is
encouraged to practice and apply these traits in representing the organization on each
and every engagement with valued customers.

DILG 3M brand stands for Matino, Mahusay, at Maaasahan. Matino demands

that you should be sensible, accountable, committed, and work with integrity. Mahusay
requires that you should be skillful, capable, methodical, constantly aim for excellence,
and exhibit mastery of knowledge and skill. Maaasahan implies that you are reliable,
dependable, and accessible. By exhibiting the key personality traints above, DILG
enable local government units (LGUs) to be strong, competent, and reliable
organizations to its governed body. A “Matino, Mahusay, at Maaasahang” DILG officer
is necessary for LGUs to become mapagkalingat at maunlad.

Learning Activities:

1. As a DILG employee, you need to be familiar with the critical elements of the
DILG brand and learn how to practice such elements in the performance of your

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 duties. Read the DILG Brand Identity Manual focusing on the Brand Personality
discussion. The Brand Identity Manual discusses in detail the visual identity
standards. For purposes of this topic, focus your attention on page 4 of the
manual, which spells out 3M Brand and the key personality traits that you should
possess.
https://drive.google.com/file/d/0B2y1JRwIS-
T6SmRmdDJ4R2lKUHc/view?usp=sharing

2. Watch the video entitled Tatak DILG and learn how to contribute in building the
matino, mahusay, at maaasahang kagawaran para sa mapagkalinga at maunlad
na pamahalaang lokal.
https://drive.google.com/file/d/0B2y1JRwIS-
T6QmpqS1pIbk9XQU0/view?usp=sharing

Study Question:
1. Based on the Brand Identity Manual, what are the required competencies to
become genuinely matino, mahusay, at maaasahan?

Gains and Challenges

Serving our customers in different circumstances poses special challenges for

our Local Government Operations Officers. A skillful and capable Local Government
Operations Officer can deal with the constant succession of crises and minor issues that
come along the way. A Local Government Operations Officer that can rise in every
work-related challenge with an air of calm and a minimum fuss, resolve problems with
little help from the top management, and take advantage of opportunities to add value to
the organization is a civil servant who exhibits the personality traits of DILG.

LGOO VI Orle A. Cabaobao shares the unique challenges he encountered while

serving as a shared resource of the Municipality of Banaybanay, Davao Oriental and as
Cluster Head / Outcome Manager of Davao Oriental. He employed different strategies
to meet the challenges of his job successfully. Beyond the call of duty, he pursued
worthy endeavors such as finishing his masteral studies in Public Administration at
Ateneo de Manila University under the Local Scholarship Program and Development
Management from the Development Academy of the Philippines.

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 Exceptional public service creates valuable and compelling stories and such is
the case of LGOO VI Orle A. Cabaobao. His commitment to the DILG core values and
core purpose became his ticket in receiving the Gawad Galing Award of DILG Region XI
for three consecutive years.

Learning Activities:

Watch the video clip featuring LGOO VI Orle A. Cabaobao entitled Gawad Galing
and try to identify the challenges that you have encoutered while performing your duties
as an LGOO.
https://drive.google.com/file/d/0B2y1JRwIS-6ejJLcmlDc0djbEk/view?usp=sharing

Study Question:
1. If you can employ some of the strategies of LGOO VI Cabaobao to cope with the
challenges that your work as an LGOO brings, which strategy will you use?

DILG Brand Ambassador

A brand ambasssador is a person who represents a brand in a positive light to

ultimately increase brand awareness and brand value. The 3M Brand of DILG has three
brand ambassadors: Isko na Matino, Isay na Mahusay, and Ana na Maaasahan. They
all represent the DILG brand personalities.

A brand ambassador is necessary to humanize the services of DILG and to

emotionally engage our customers to the brand value that we promise to deliver to our
customers. Having a good brand ambassador is a powerful and versatile tool to raise
DILG awareness.

Regional Director Nini is a staunch crusader of women empowerment, youth

leadership, and transparency and accountability. She is known for raising the bar of
excellence in governance not just of the LGUs but also the personnel under her
supervision.

She is one of DILG’s accredited na onal trainers/consultants for organic

personnel of the Department and the local o cials as well. Ins lled in her is the passion
and commitment to scale up in whatever she does. She is also a staunch advocate of
convergence of e orts and partnership with di erent agencies and stakeholders to op
mize the provision of technical assistance to LGUs.

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 She has represented the DILG in several trainings abroad and is a recipient of
numerous recogni ons and commenda ons not only from the department but from local
government units and various organiza ons as well, including outstanding alumnae
awards in the eld of government service. Director Dijan, who holds a CESO III rank, is
an exemplar of a sincere and dedicated public manager and leader who con nues to
strongly push for meritocracy and professionalism to bring out the best in everyone.

A true-blooded Batangueña and a genuine public servant, she embodies the

DILG brand personality of “Matino, Mahusay at Maaasahan”.

Learning Activities:

Watch the video clip entitled I am an LGOO. Gather insights from the experience
of DILG MIMAROPA Regional Director Florida M. Dijan, CESO III.
https://drive.google.com/file/d/0B2y1JRwIS-T6YlZhWVRvbFpTMGM/view?usp=sharing

Study Question:
1. What lessons did you learn from the experiences shared by Regional Director
Florida M. Dijan, CESO III?

DILG Core Values

As a national government agency, DILG has core values and a core purpose that
remain fixed while the Department’s strategies and practices endlessly adapt to the
changing world. The following are the core values that you, as a member of the
organization continue to embrace even in the most trying and difficult circumstances:

Integrity and Trust

Fosters an environment of respect and dignity that affirms and empowers all its
members while striving for the highest ethical standards and social responsibility.

Sense of Commitment
Upholds the dedication and responsibility of every technical and administrative
personnel in pursuing the Department’s vision as the primary catalyst for excellence in
local governance without expecting rewards.

Visionary
Invests on drafting and articulating vision which inspires loyalty, exemplary
performance, and implement innovations.

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Lead by example
Promotes self-reliance, ingenuity, and promptness in its search for means to carry out
its programs.

Responsive
Recognizes the significance of changing contexts that may require modifications in its
operations through listening to the needs and feedback of customers.

Team Spirit
Nurtures the value of shared responsibility and the spirit of collaboration/teamwork in
the pursuit of collective goals/interests.

Study Question:
1. How does a Local Government Operations Officer exhibit team spirit in the
performance of his/her functions?

The Roles and Competencies of a Local Government Operations Officer

As we endeavor to build a globally competitive knowledge economy and nurture

a knowledge-centric community, we put premium on the clear delineation of roles and
functions. The roles and functions of each LGOO build better workplace relationships
and sets the key areas that LGOOs need to focus on.

In a learning organization like DILG, competencies are extremely important

especially in delivering services to the public. Today, governments are increasingly
being called upon to demonstrate results. To do it, DILG has to clearly establish the
required competencies that we need from each talent to ensure quality public service.

Roles and Functions of LGOO II and LGOO III

LGOOs wear several different hats in performing several functions at the local
level. It is in this light that we need to clearly identify the roles and functions of the the
LGOOs. As an LGOO II and III, they have three specific roles:

 As a Compliance Monitor;
 As a Capacity Development Catalyst; and
 As Partnership and Synergist Adviser

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 As a compliance monitor, LGOOs II and III monitor the actual participation of
NGOs, CSOs, and Pos in the different Local Special Bodies (LSBs). As a capacity
development catalyst, LGOOs II and III provide secretariat services. As a partnership
and synergist advisr, LGOOs II and III inform CSOs, POs, and NGOs of partnership
opportunities with LGUs in the implementation of local development projects. Further,
LGOOs II and III assist the cluster leader in performing the following roles: as DILG
Local Point Person, as Policy Adviser and Advocate, as Performance Adviser, as
Compliance Monitor, as Capacity Development Catalyst, as Partnership and Synergist
Adviser, as Political Analyst, and as Linkage Facilitator.

Study Question:
1. As an LGOO II or III, how would you exhibit the role of a partnership and
synergist adviser?

Core Competencies

 Commitment to Ethical Service and Good Governance

Ability to demonstrate a strong desire to promote good governance and establish
positive organizational image by following the civil servant’s code of conduct and
modeling professional ethics and values as transparency, accountability,
participation, and effectiveness.

 Customer Focus
Ability to identify and respond to current and future, internal and external
customers’ needs, delivering high quality (efficient and effective) services that
meets their (customers) needs.

 Ensuring Excellent Results

Ability to effectively manage one’s time and resources to complete tasks even in
the challenging situations; thinking out of the box, considering other’s feedback,
and talking accountability for final results.

 Organizational Sensitivity
Ability to understand the organization’s mandate, structure, and culture, along
with major policies, legislations, and resources, which influence its operations.

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Functional Competencies

 Effective Communication
Ability to understand technical/ professional information and skillfully process and
utilize them in oral and written forms of communication, using the medium
appropriate for target audience.

 Influence
Ability to establish trust, rapport, and credibility with key customers and
stakeholders in order to transform key messages and ideas into productive action
and secure support for the actual implementation of programs.

 Managing Knowledge and Information

Ability to manage accessible and functional systems which facilitate the
gathering, developing, and sharing of knowledge and information across the
organization to aid the actions and decision making of stakeholders.

 Policy Research and Analysis

Ability to develop, evaluate, and determine policies which can influence
stakeholders, effectively facilitate the implementation of projects and programs,
and help achieve identified goals.

 Program Development and Management

Ability to employ a strategic project-approach, carefully planning and organizing
activities within a set timeframe and funding, managing risks and considerations,
to achieve specific of deliverables and effectively perform the mandate/function
of the different units.

 Relationship Building
Ability to develop partners/network of partners and actively maintain good
relationships with internal and external stakeholders to establish strategic
advantages and meets mutual goals.

 Occupational/ Technical Proficiency; Field Expertise

Ability to demonstrate depth of knowledge and skills that is unique to one’s field
of work.

Study Question:
1. How does a Local Government Operations Officer exhibit organizational
sensitivity?

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Commitment Building

1. Individually complete the following statements:

I am proud to belong to DILG because…

I can contribute better as a DILG Officer if…
I will have a greater sense of pride as a DILG Officer if…

2. Prepare your Plan of Action to be a better LGOO

Target
Actions Who can What Can
Output Constraints Date of
Required Help Me Help Me
Action
1.
2.
3.
4.
5.

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