Introduction to RPA

Case Study: Henn na Hotel

Henn na Hotel
 Learning Objectives

By the end of this lesson, you will be able to:

Define RPA usage.

Illustrate cost savings through RPA.

 Introduction

Henn Na Hotel in Tokyo Japan

Cost Savings through RPA

● Draws in business
● Reduces staffing costs
 Cost Savings through RPA

The hotel was assigned 30 staff members to work at the 140-room hotel but the automated check-in
system reduced the number of staff to 7 working on rotating shifts.

30 staff members 7 staff members

 Cost Savings through RPA

Blinking eyes

Human gestures
Cost Savings through RPA

• Robots are beautiful but scary.

• Robots can speak to Japanese, English, Chinese,
and Korean customers.
• Robots do routine work but humans have to do
the creative work in development.
 The Concept

Multilingual robots help Robotic arm stores Face recognition system

check in or check out at the luggage registers faces
cloakroom
 The Concept

To change

Evolution in striving for extraordinary sensation and comfort

 Key Takeaways

The Henn-na hotel demonstrates cost saving and potential of

employing robotic staff.

At the front desk the customer is greeted by multilingual robots.

Robotic arm stores the luggage and registers faces with the face
recognition system.

The Henn means to change which represents the hotel creators’

commitment to evolution in striving for extraordinary sensation
and comfort.