Senior Communications Advisor

Role Specification
Role Title: Senior Communications Advisor
Business Unit: Chief Financial Office Location: Sydney or Brisbane
Division: Group Corporate Affairs Pay Band:
Department: Group Communications Job Family: Finance
Section: Corporate / SBS / GI / Bank & Leader profile: Team Member
Life
Role Reports to (role title): Manager, Communications
Technology, Data, & Labs (TDL), Risk, and Legal

Direct Reports (role titles): Nil

Total employees (total Enter total number of employees
number of employees
reporting through to this role, if
applicable):
Financial Prime, contributory or
Accountability remote financial
accountability

Flexible Working Options (Which flexible working options can the role accommodate?)
☒Standard Part time ☐Permanently working from home
☒Flexible part time ☒Job share
☒Partial part time ☒Non-standard working hours i.e. 07:00-16:00
☒Regular working from home ☐Other (please specify)

Purpose of the role (What the role does; how the role contributes to the team/dept/division goals)

Provide communication advice and support to Strategic Leaders in communicating strategic priorities,
initiatives and change programs ensuring communications are concise, timely and engaging.

Key Accountabilities (Key activities, tasks and outcomes to be achieved)

These include, but are not limited to:

 Provide quality advice and support to strategic leaders, business partners and project owners on
effective communications including content for presentations, events, speeches, and key initiatives
 Develop Group wide Strategic Communications Plans for key initiatives (SLT changes,
Engagement@Suncorp, health and safety, Results, Wellbeing etc) in a consistent and timely manner
 Develop and implement effective communication plans, in line with the Suncorp and Functional
communications strategy.
 Support business wide change programs with an integrated communications plan to help initiatives
land successful across Suncorp.
 Build and maintain trusted stakeholder relationships.

1
  Maximise the value of SharePoint as a strategic communication, collaboration and knowledge
management tool.
 Drive improvements across all digital channels, especially Yammer, to further enhance engagement.
 Review and manage the Communications program of work to ensure communication
recommendations meet the needs of a diverse group of dispersed stakeholders.
 Coach, develop and mentor Communications Advisors in the team and across the community.
 Work collaboratively with the Corporate Affairs, External Relations, Public Policy and Events teams
and Corporate and Functional counterparts to ensure consistency and an integrated communications
approach.
 Tailor messages and styles to suit a variety of communication mediums/channels including intranet
(SharePoint), email, video, presentations, workshops, events and webinars.
 Drive positive improvements across the Group and LOB communication channels.
 Explore new ways to successfully drive desired outcomes, particularly through graphic design
elements. Keep up with industry trends and adapt work accordingly.
 Provide strategic communications support and thought leadership to the Manager, Communications,
TDL, Risk and Legal.
 Develop and maintain communications governance guidelines on quality, style and format. Ensuring
that guidelines are adhered to.
 Lead, in conjunction with other Senior Communications Advisors the development and maintenance of
Leader Communications toolkits and online portal.
 Support crisis teams and develop crisis communications and provide support issues management
support where required.

Working Relationships (Key stakeholders, clients, customers, suppliers, providers, consultants, etc.)

Internal Relationships
 Manager, Communications
 Strategy and Corporate Affairs teams
 CEO and EGM of Function
 EM, Communications & Events
 Key Business Leaders
 Brand, Marketing and Customer Strategy teams
 PX teams

External Relationships
 TBC

Organisation Chart - Corporate and LOB Option

2
 Manager, Communications
(TDL, Risk and Legal)

Senior Communications Senior Communications

Advisor Advisor

Person Specification

Key job requirements

Qualifications (indicate whether mandatory or desired)

 Degree in Communications, Journalism, PR, Media Studies or business related discipline. Desired

Experience (minimum type and level of experience required to perform the role)

 7 years+ communications experience with practical knowledge and understanding of communications

principles, graphic design elements and SharePoint best practice.
 Strong understanding of Financial Services and or the Insurance industry
 Strong understanding of strategic communication and change management principles.

Technical Capabilities (skills, knowledge, technical or specialist capabilities)

 Exceptional stakeholder management skills – ability to build highly effective working relationships and
confidently liaise with stakeholders.
 Excellent interpersonal, written and verbal communication skills.
 Ability to work in a deadline driven environment and adapt communication styles to meet audience
needs.
 Strong strategic approach to communication activities and complex issues.
 Experience managing and motivating a small team to meet key milestones and deliverables.
 Proficient in using MS Office suite, Adobe design suite and SharePoint.
 Ability to manage third parties in delivering high quality videos and graphics.
 Working knowledge of SharePoint, new media technologies and Yammer
 Confidence to work independently and drive engagement with team/direct reports.
 Ability to prioritise and manage time effectively.
 High level of motivation, initiative and proactive drive.
 Ability to apply project management concepts to work.
 Commitment to and ability to work collaboratively towards team goals.

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  Commitment to providing high level of customer service and delivering high quality solutions within
required timeframes

Behaviours

Suncorp Leader Profile

Leader profiles describe behavioural expectations at all levels (from Team Member to Strategic Leader)
across the Suncorp Group.

Customer Focus
 Understands the unique and rapid changing needs of customers
 Seizes opportunities to deliver unbelievable customer outcomes
 Puts customers at the heard of every decision

Clarity of Purpose
 Knows and contributes to achieving business outcomes
 Plans for success
 Drives priorities with a sense of purpose

Relentless Execution
 Has clear objectives and targets linked to the strategy
 Measures, adjusts and continually improving results
 Considers risks and impacts when making decisions

Building Great Team

 Collaborates to maximize the benefits of ‘One Company Many Brands’
 Adapts and continually learns
 Networks across teams and boundaries

Simplicity and Agility

 Keeps things simple while driving innovation to achieve differentiation
 Continuously improves the way we work and removing blockages
 Anticipates and adapts to changing market and business challenges