FAQ - OlaMoney Hospicash

What Is Olamoney Hospicash Insurance Policy

OlaMoney Hospicash is an insurance policy that ​pays you a daily cash amount for every day
that you are hospitalized​.

Eg. If you have been hospitalized for 10 days (24 hrs X 10) and have selected the 3000 per day
cover, we will pay you 9 days X 3000 per day, ie Rs 27,000 on discharge. You have this cover
for 100 days of hospitalization in a year, making it a​ 3 Lakh cover

You get this cover at all hospitals across India, on a reimbursement basis. Hospicash can be
used with or without existing health insurance. You can use Hospicash in any way you want.​ It
helps pay for other miscellaneous costs such as food, travel, consumables or even cover
any loss of income

How Does Hospicash Benefit Work?

During Purchase
● You can select a daily cash benefit of Rs 500, Rs 1,000 or Rs 3,000.
● The cover is valid for 100 hospitalization days in a year.
● You can claim benefits for multiple hospitalizations

During Claims
● You can claim the daily cash benefit for​ every day (24 hours) of hospitalization,
subtracting the first day of hospitalization​. For each claim, the insured member
should be hospitalized for a minimum of 48 hours for the policy to be activated.
● You will be paid the claim as a reimbursement on submitting the "Discharge Summary"
from the hospital. Care Health Insurance may ask for additional documents in special
cases

Please see the example below

Hospitalization Days Plan Selected Payout

10 days ( 24 hours x 10) Rs 3,000/ day Number of claimable days:

10 - 1 (1 day deductible) = 9

Claim Payout:
9 x 3,000 = Rs 27,000
Who Is Eligible For This Plan

1. ​Any OLA customer between the age of 18 to 65 can buy this plan for himself or his immediate
family (self, Spouse, kids, parents, siblings)

2. You cannot buy this policy if you have any of these pre-existing conditions

● Severe obesity (BMI > 37)

● Diabetes on insulin treatment
● Any type of Cancer or Heart disorder
● Any nervous system OR psychiatric disorder(Fits/Paralysis/Stroke)
● Disorders of Immunity (Like AIDS-HIV/Rheumatoid Arthritis/Ulcerative colitis)
● Chronic Kidney Disease, Liver Disease or Pancreatitis

Please refer to ​T&C​ for a full list of exclusions and wait periods

What Is Covered In This Plan

● Any hospitalization due to common illness, surgery or accidents​ is covered except

for items listed under permanent exclusions
● Accident related claims are covered from day 1
● Covers treatment costs for COVID-19

Please refer to ​T&C​ for a full list of exclusions and wait periods

What Is Not Covered In This Plan

● Any hospitalization less than 48 hours

● OPD/ Day-care or consultation
● Maternity or Pregnancy related hospitalization
● Non-essential procedures such as cosmetic surgery, hospitalization specifically done for
any preventive care for example vaccination
● Any diagnosis or treatment of an illness or injury which does not require hospitalization
● Self-inflicted injuries, injuries born out of criminal acts of suicides

For a detailed list of exclusions please refer to ​T&C​ document.

If My Actual Bills For 3 Days Of Hospitalization, Are Only Rs 2,000 Would I Still
Get The Full Amount?

Definitely. We don’t ask for your medical bills at the time of the claim unless we notice some
discrepancy in your declaration and the discharge summary. You can claim the full amount
irrespective of your actual expenses.

How Do I Raise A Claim

● Email us at ​insurance_care@olamoney.com​ to intimate us about the claim. At the same

time, you can go to ​https://www.careinsurance.com/rhicl/claim/login​ to raise your claim
● You should mention your policy id (mailed to your registered email id while buying the
policy) & also attach a scan of your hospital discharge summary.
● We would recommend raising a claim within 48 hours of discharge

Do I Need To Have An Existing Health Policy?

Absolutely not. While you can claim the benefits of this policy on top of your existing personal
or corporate health plan, ​you don’t need to have an existing policy to avail these benefits

What Are The Waiting Periods In This Policy?

First 30 days for non-accidental hospitalization, 12 months for named ailments and pre-existing
diseases (refer ​T&C​ for a detailed list) for the hospital daily cash.

Who Is The Insurance Provider

The insurance provider is Care Health Insurance formerly known as Religare Insuranc​e

How Do I Change My Policy Details

Please mail us at ​insurance_care@olamoney.com​ to change any details of your policy

Can I Cancel My Policy

No worries, we have got you covered. You will get a 100% refund within the first 15 days of
buying the policy, called the "look-up" period. After that the refund % will depend on the number
of days from buying the policy

Cancellation period up to (x months) from Refund %

Policy Period Start Date

Within 15 days 100

Within 16th Day to 30th Day 75

1-3 months 50

3-6 months 25

Beyond 6 months 0

To cancel your policy, mail us at ​insurance_care@olamoney.com

For any other questions and queries please write to us as

hospicash@olamoney.com