PowerView Motorization

POWERVIEW APP SOFTWARE GUIDE

Contents
Getting Started ............................................................................................................................ 1
Hub Setup ................................................................................................................................... 3
Discovering Shades ..................................................................................................................... 6
Naming Shades ........................................................................................................................... 7
Assigning Shades to Rooms ........................................................................................................ 8
Creating Rooms First ................................................................................................................. 13
Operating Shades ...................................................................................................................... 17
Creating Scenes ........................................................................................................................ 21
Multiple Room Scenes ............................................................................................................... 26
Scheduling Scenes .................................................................................................................... 29
RemoteConnect™ ...................................................................................................................... 35
Troubleshooting ......................................................................................................................... 40
Appendix A: PowerView™ Planning Worksheets ......................................................................... 42
Appendix B: Frequently Asked Questions .................................................................................. 46

Questions? Call the Hunter Douglas Customer Information Center at 1-888-501-8364.

© 2015 Hunter Douglas. All rights reserved. All trademarks used herein are the property of their respective owners.
Getting Started
Download the PowerView™ App

For Apple® iOS devices, go to the App Store. For Android™ devices, go to the Google Play Store.

• Select the Search option.

• Type in “Hunter Douglas PowerView”.

• Select the “PowerView App” from the search results.

• Install the App.

That’s all there is to it. Once your equipment setup is complete, you’re ready to begin using the PowerView App.

Equipment Requirements

In order for the PowerView App to communicate and control window treatments, a PowerView Hub is required. If you
haven’t already done so, obtain a PowerView Hub Kit from your Hunter Douglas dealer. The kit includes the necessary
components to connect to your home’s wireless network and communicate with your Hunter Douglas motorized
window treatments. Quick Start Guides are included to make setup easy.

PowerView Hub Kit (Includes One PowerView Repeater Kit)

PowerView Repeater Kit

DC
Power
Supply PowerView
Repeater

PowerView Hub
Ethernet Cable

DC
Power
USB Power Supply
Supply Cable

1
Getting Started (CONTINUED)
App Basics

The PowerView™ App is organized into four primary levels: Shades*, Rooms, Scenes and Schedules. Shades are
automatically “discovered” by the App, then you name them and assign them to Rooms. After the Shades are assigned
to Rooms, you can operate them.

But the real power of the App is Scenes. Scenes allow you to position all the Shades in a Room exactly as you want
them with a single touch. You can also easily create Multi-Room Scenes, allowing you to operate all the PowerView
Shades in the home with a single touch. You can open all the Shades in the morning, for example, and close them all
at night.

Schedules allow you to activate Scenes automatically at desired times

of the day. Scenes can be scheduled to operate by clock time or by
relation to sunrise and sunset. Scheduled Scenes can also make your
home more energy efficient. For example, your can schedule shades
to open in winter at times of the day when direct sunlight can enter
the window to help heat the home — or to close in summer to prevent
sunlight from entering the home.

RemoteConnect™

Scenes can be activated from anywhere with wireless Internet access using the RemoteConnect feature. Let’s say
you’ve programmed your honeycomb shades to open in south-facing windows on a cold winter day. Your intent was to
take advantage of free heat from the sun. But the day turns cloudy and snowy. Using RemoteConnect, you can activate
a Scene that closes those shades from your workplace.

The PowerView Shade Network

All PowerView shades and related components (Hub, Repeaters, Remotes, Scene Controllers) in a home must be
part of the same PowerView Shade Network. In most cases, the network I.D. will be assigned automatically during
setup. Simply follow the instructions provided with the device. In those few instances where there is a problem, our
troubleshooting tips should guide you to a quick solution.

Apple® iOS and Android™

The screens shown on the following pages are from an Apple iPad®. The same principles apply to Android devices,
although the “look” may be slightly different. Where substantive differences affect usage, those differences will be
explained in this guide.

* Throughout the PowerView App and its documentation, “shades” is used as a generic term for window treatments. Hunter Douglas
motorized window treatments that can be operated using the PowerView App include: Alustra® Woven Textures® and Screen Shades,
Applause® honeycomb shades, Design Studio™ Roman Shades, Designer Roller and Screen Shades, Duette® honeycomb shades,
Luminette® Privacy Sheers, Nantucket™ window shadings, Pirouette® window shadings, Pleated Shades, Provenance® Woven Wood
Shades, Silhouette® window shadings, Skyline® Gliding Window Panels, Solera™ Soft Shades and Vignette® Modern Roman Shades.

2
Hub Setup
The Hub should already be connected to your home network as explained in the PowerView™ Hub
Quick Start Guide. Check to be sure your mobile device is wirelessly connected to the same network.
Then open the PowerView App.

This is what you should see. Press “SET UP NEW

HUB”.

If you see the “HUB NOT FOUND” message, refer

to the Troubleshooting section on page 40. If you
have not yet purchased a PowerView Hub, press
“Take A Tour” to learn about the App.

Press in the text field “Name Your Hub”.

Enter the Hub name and press “Submit”.

Press “OK” on the next screen.

3
Hub Setup (CONTINUED)
Your next actions will be determined by your
answer to the question, “Have you already joined
some or all of your PowerView™ shades to a Group
using your Remote Control?”

“Yes” Answer:

In most cases, the answer will be “Yes”. In that

case, press “Yes”.

(If the answer is “No”, go to the next page.)

After pressing “Yes”, a picture of the PowerView

remote appears, prompting you to press and hold
■ STOP on your remote until the lights on the
remote blink. Follow this prompt and then press
“I’m ready!”

PRESS AND HOLD

UNTIL LIGHTS BLINK

Follow the next prompt to press ■ STOP once

again. Release after pressing.

PRESS AND
RELEASE

4
Hub Setup (CONTINUED)
A window appears with the message, “Success!
You’ve joined the existing PowerView™ network.”

Press “Get Started”. You’ll be taken to the

“Discover Shades” screen (see next page).

“No” Answer:

If the answer is to the question, “Have you already

joined some or all of your PowerView shades to a
Group using your Remote Control?” is “No”, press
“No”.

(If the answer was “Yes”, skip this step and go to

the next page.)

The Hub will automatically create a new

PowerView Shade Network. When you see this
screen, press “Get Started”.

You’ll then be taken to the “Discover Shades”

screen (see next page).

5
Discovering Shades
After joining an existing PowerView™ Shade
Network or creating a new one and pressing
“Get Started”, you’ll see this screen.

Press “Discover Shades” as directed.

The Hub will automatically discover the PowerView

shades that are installed and powered up. You’ll
first see a progress window (left). That will be
followed by a success message (right). In this
case, eight shades were discovered.

Press “OK”.

This is the Shades screen, one that you’ll become

very familiar with. You’ll see that shades are listed
by product type. (Note that shades do not appear
in the order in which they were installed.)

Start by pressing one of the shade icons. In this

case, we’ll press Shade 1 under Designer Roller &
Screen Shades.

6
Naming Shades
When you press a shade icon, you’ll come to this
screen, where you can edit the shade name
and assign it to a Room. You cannot operate
shades using the PowerView™ App until they
are assigned to a Room.

If you’re not sure which shade you are editing,

you can press “JOG SHADE”. The shade you are
editing will move slightly.

Press the Edit button to name the shade. (The Edit

button appears on many screens and gives you the
opportunity to customize the App to your needs.)

After you press the Edit button, the keypad

appears and “Shade 1” is highlighted.

Enter the shade name.

Because the shade is on the west wall of the

room, we’ve named it “West Wall”.

Press the “Done” button when finished. (The

“Done” button appears on many screens.
Press it only when you are finished editing the
screen to save your information.)

7
Assigning Shades to Rooms
Now we’ll assign the West Wall shade to a Room.

Press “Select Room”.

Since there are no Rooms yet, you will need to

create one. Press the “Create Room” button.

Enter the name of the Room — in this case,

“Master Bedroom”.

After entering the name, press “return” on the

keypad. Do not press the “Done” button until you
finish editing this room.

8
Assigning Shades to Rooms (CONTINUED)
Customization is an important feature of the
PowerView™ App. In addition to naming the Room,
you can select its theme color and icon. Not only
does this allow you to quickly and easily recognize
your Rooms, it personalizes the App to your tastes
and makes it unique to you.

Here, we have selected the gray color theme by

pressing it.

Similarly, we have selected the bed icon.

Note that customization is optional and flexible.

You may choose to use the default color and
no icon; you may choose to customize the
color but use no icon; or you may use the default
color and select an icon.

Press the “Done” button when you are satisfied

with your customized edits.

This screen will appear next. The border around

the Master Bedroom icon indicates that the West
Wall shade has been assigned to it.

Press the back arrow in the upper left corner of

the screen.

9
Assigning Shades to Rooms (CONTINUED)
Back on the West Wall screen, we confirm that
the West Wall shade is assigned to the Master
Bedroom.

Press the back arrow once again.

This takes us back to the Shades tab screen.

Again we see that the West Wall shade is assigned
to the Master Bedroom.

Now we’ll assign the honeycomb shades to a new

Room. Press Shade 1 under Duette® & Applause®
Honeycomb Shades.

Use the JOG SHADE button to help determine

which shade is Shade 1. Then, name the shade
“South Left” and then press “Done”.

10
Assigning Shades to Rooms (CONTINUED)
Create a new Room like you did before. Here,
we’ve named it “Family Room”, given it a blue
color theme, and selected the movie reel icon.
The movie reel was selected because the
Family Room doubles as a home theater.

Press the “Done” button when finished.

The border around the Family Room icon indicates

that the South Left shade has been assigned to it.

Press the back arrow twice to return to the Shades

PRESS TWICE
tab screen.

Press Shade 2 under Duette® & Applause®

Honeycomb Shades and name it “South Right”.

Since the Room for the South Right shade already

exists, there is no need to create a Room. Simply
press the Family Room icon to assign the shade to
that Room.

11
Assigning Shades to Rooms (CONTINUED)
A border appears around the icon and “Family
Room” appears under the South Right name. The
shade has been successfully assigned.

Press the back arrow twice to return to the Shades

PRESS TWICE
tab screen.

There is one more shade to assign to the Family

Room. Press Shade 1 under Luminette® Privacy
Sheers.

We’ll name the sheer “Sliding Door” and then

assign it to the Family Room.

The Shades screen shows that four shades have

been assigned to rooms.

We’ll now learn a different way to assign shades,

where we create Rooms first. Press the Rooms tab
at the top of the screen.

12
Creating Rooms
The PowerView™ App allows you to use it in the
way that works best for you. For example,
instead of naming shades and then creating
Rooms and assigning shades to the Rooms,
your can create Rooms first.

This is the Rooms tab screen. It shows the two

rooms we have already created.

Press the Edit button to create a new room.

Press “Create Room”.

Note: If you wanted to delete either of the existing

rooms, you would simply press the “X”.

Enter the Room name and press the return key.

13
Creating Rooms (CONTINUED)
If you choose to customize the room, select a color
theme and icon.

Press “Done” when you are satisfied with the

look of the room.

You’ll see this message: “This room does not have

any shades assigned to it yet. You can assign
shades to this room in the Shades tab.”

Press the back arrow.

Before we start assigning shades, we’ll create

another room. Press “Create Room”.

After naming and customizing the Breakfast Nook

room, you’ll again see the message: “This room
does not have any shades assigned to it yet. You
can assign shades to this room in the Shades tab.”

Press the back arrow.

14
Creating Rooms (CONTINUED)
Back on the Rooms tab screen, press the “Done”
button. We are finished editing the rooms.

All the rooms and their icons are shown. Press the
Shades tab to begin assigning shades to the two
new rooms.

In this example, we’ll start with Shade 1 under

Pirouette® Window Shadings.

We’ll name the shade and press “Select Room”, as

we did earlier.

15
Creating Rooms (CONTINUED)
This screen should look familiar. In our earlier
example, after we named the shade, we would
need to create a Room. But now, since our
Rooms are already created, we can just press the
appropriate Room — Breakfast Nook, in this case.

Following the same process, add the other

Pirouette® shading to the Breakfast Nook.

And then add the two Silhouette® window

shadings to the Living Room. The first shading
is named West Wall.

And the second shading is named North Wall.

16
Operating Shades
All of our shades have now been named and
assigned to rooms. They can now be operated.

From the Shades tab screen, press the Rooms tab.

We’ll start by operating the two Silhouette®

window shadings we just assigned to the Living
Room.

Press the Living Room icon.

Shades are operated using slider bars. Because

Silhouette shadings have vanes, there are two
sliders — one for opening and closing the shade
and one for opening and closing the vanes.

17
Operating Shades (CONTINUED)
Press “Select All” to operate both shadings at the
same time, or press an individual shade name to
operate the shadings one at a time.

If you chose to operate a single shading, you will

see this message: “Retrieving shade position”.

One of the great features of PowerView™

Motorization is two-way communication. The App
and Hub send commands to the shade and also
receives information back from the shade.

This is the current position of the North Wall

shading — open halfway.

18
Operating Shades (CONTINUED)
Let’s say we want to partly open the vanes. All we
have to do is move the VANES slider bar up. The
shading automatically closes and the vanes open.

Similarly, to raise the shading from this position,

we move the SHADE slider bar up. The vanes
automatically close and the shading opens.

Press the back arrow to return to the Rooms screen.

Now let’s look at a Room that has different types

of shades. The Family Room has two Duette®
Top-Down/Bottom-Up shades and one split stack
Luminette® sheer.

With multiple types of shades, the shades are

operated by type. The two Duette shades may
be operated together or individually. Because the
Duette shades are Top-Down/Bottom-Up, there are
two slider handles — one for top-down, the other
for bottom-up.
TOP-DOWN

BOTTOM-UP

19
Operating Shades (CONTINUED)
Press the Luminette® shade type to operate the
sheer.

When you press Sliding Door, you’ll see the

message “Retrieving shade position”.

The current position is shown on the left — split

stack partly open and vanes open.

The vanes on Luminette sheers can be rotated

clockwise or counter-clockwise. Here we close
them clockwise.

Before the vanes close, the sheer traverses to the

closed position. With Luminette sheers, the sheer
must be closed before the vanes can rotate.

20
Creating Scenes
The real power of the PowerView™ App is its ability
to create Scenes, and then to schedule those
Scenes.

A Scene is a customizable programmed

window treatment position that will move your
window treatments to a precise position every
time. Scenes can be created to move window
treatments to meet different light and privacy
needs throughout the day.

To start creating Scenes, press the Scenes tab.

You’ll see this screen. Press the Edit button to

create your first Scene.

The Rooms you have created and populated are

listed along the left side. There is also a heading
for “Multiple Room Scenes”, which can only be
created after you have created Scenes in at least
two different rooms.

Let’s start by creating a simple Scene in the

Master Bedroom. Press the “Create Scene” button
under Master Bedroom.

21
Creating Scenes (CONTINUED)
You will be prompted to first name the Scene —
“Awake” in this example.

Press the return key.

You then have the option to customize the look of

the Scene with a color theme and icon.

Press “Done” when finished.

What you’ll see next is similar to a Room. Shades

and shade types will be shown, as well as the
sliders for positioning the shade.

Press the name of the shade you wish to position

or press “Select All”. In this case, there is only one
shade in the Master Bedroom. It’s current position
is displayed after you highlight the shade name.

You have the option of using the current position

for the Scene, or you may change the position of
the shade.

22
Creating Scenes (CONTINUED)
We’ll raise the shade all the way. The “Awake”
Scene is now complete.

Notice that the “Include in Scene” switch is now

enabled. It turns green automatically after you
adjust the position of a shade. Press this button to
turn it ON and OFF.

Press the back arrow to return to the Scenes

screen.

Let’s create a second scene for the Master

Bedroom. Press the “Create Scene” button again.

Following the same procedure, we create a Scene

called “Sleep”. Here, the shade is closed all the
way.

Press the back arrow to return to the Scenes tab

screen.

23
Creating Scenes (CONTINUED)
Now let’s create a Scene in a Room that has
different types of shades in it. Press the “Create
Scene” button under Family Room.

Create a Scene named Theater. Press the “Done”

button when you are finished naming the Scene
and customizing its look.

Close both of the Top-Down/Bottom-Up Duette®

shades. Then press the Luminette® Privacy Sheers
shade type to position the sheer in this Scene.

24
Creating Scenes (CONTINUED)
Close the sheer and close the vanes to the right.
This completes the Theater Scene.

Press the back arrow to return to the Scenes

screen.

We now have three Scenes. We will continue to

create Scenes until we have two for each of the
four rooms. One Scene is basically a morning
Scene (shades open) and the other is basically an
evening Scene (shades closed).

All the room Scenes are now created. Each one

has a unique name, color theme and icon to make
them easy to recognize and easy to use.

We’re now ready to create Multiple Room Scenes.

Press the plus sign under that heading.

25
Multiple Room Scenes
The first step is to name and customize the Scene,
just as you would do for single room Scenes.

After completing the look of the Scene, press

“Done”.

All the room Scenes will be listed. Simply press the

room Scenes you want to include in the Goodnight
multiple room Scene.

Only one Scene per room can be included in a

multiple room Scene.

26
Multiple Room Scenes (CONTINUED)
For the Goodnight Scene, we’ve chosen the Sleep,
Theater, Privacy and Tea Scenes — all the Scenes
where the shades are programmed to close. A
border surrounds the selected Scenes.

After selecting the Scenes, press the back arrow.

Notice that the Goodnight icon lists all the rooms

that are in the Scene.

Press the plus sign to create another multiple

room Scene.

The second multiple room Scene is Good Morning.

Press the “Done” button when finished with the
look of the Scene.

27
Multiple Room Scenes (CONTINUED)
For the Good Morning Scene, we’ve chosen the
Daytime, Morning Paper and Coffee Scenes —
Scenes where the shades are programmed to
open. (We are not including the Awake Scene
because we want it to operate on a different
Schedule, as you’ll see on the following pages.)

After selecting the Scenes, press the back arrow.

We’re now finished creating Scenes. Press “Done”.

Notice that the Multiple Room Scenes have the

appearance of being stacked to indicate that they
include two or more room Scenes. Press any
Scene to activate it. Pressing a multiple room
Scene activates all the Scenes within it.
PRESS ANY
SCENE TO We’ll now see how to schedule the automatic
ACTIVATE IT
activation of Scenes. Press the Schedules tab.

28
Scheduling Scenes
Scheduling Scenes is a very powerful feature of
the PowerView™ App.

The first time you select the Schedules tab,

you’ll see this screen. Press the Edit button to
start the process of creating a schedule.

A pop-up window will appear with two choices:

“Add a schedule” or “Schedules ON/OFF”. Press
“Add a schedule”.

Press a Scene to schedule it — Good Morning, in

this example.

29
Scheduling Scenes (CONTINUED)
This is the default scheduling screen. No days are
selected and the default time is 12:00 AM.
DAYS

Press the days you wish to schedule and rotate the

PRESS timer dial to select the hour, minute and AM or PM.
On weekdays, the Good Morning Scene has been
set to activate at 7:30 AM.

Press the back arrow when you are done.

ROTATE

This screen is a summary of schedules. Press

the Edit button to add a schedule — the Good
Morning Scene for Saturday and Sunday.

30
Scheduling Scenes (CONTINUED)
Press the Good Morning Scene once again.

Press “Su” and “Sa” to hightlight them, and set the

time to 9:00 AM.

Press the back arrow when you are done.

PRESS PRESS

This is the updated schedule summary that now

includes the Good Morning Scene for Saturday
and Sunday.

Press the Edit button to add another schedule.

31
Scheduling Scenes (CONTINUED)
Press the Goodnight Scene to schedule it.

Press “All” to hightlight all seven days and set the

time to 8:00 PM.

Press the back arrow when you are done.

PRESS

This is the updated schedule summary that now

includes both the Good Morning and Goodnight
Scenes for all seven days of the week.

Press the Edit button to add a final schedule.

32
Scheduling Scenes (CONTINUED)
Press the Awake Scene to schedule it.

For this Scene, we’ll use the Sunrise/Sunset

feature. It’s a good way to schedule morning
and evening Scenes to correspond to the level of
exterior light.

On scheduling screens, press either “Sunrise” or

“Sunset” to use this feature.

On iOS (Apple®) devices, you’ll see one of these

two messages. If you have Location Services
turned on, you’ll see the message on the left.
Press “Allow”.

If Location Services is off, you’ll see the message

on the right. Press “Settings” to turn on Location
Services.

33
Scheduling Scenes (CONTINUED)
After allowing access to your location, you’ll see
this screen. As with other schedule screens,
highlight the days of the week you wish to be on
this schedule.

The slider bar near the bottom of the screen

allows you to set scene activation to occur up to
three hours before or after sunrise or sunset.

Here, the slider is set to activate the Scene 15

minutes before sunrise, Monday through Friday.

Press the back arrow to go to the schedule

summary.

This is the updated schedule summary that now

includes both multiple room Scenes and the
Awake Scene.

From here, you can press any of the tabs at the

top of the screen to go to the Shades, Rooms or
Scenes screen.

34
RemoteConnect™
RemoteConnect™ allows you to control your shades by activating Scenes from anywhere in the world that has Internet
access. Perhaps in winter your shades are raised in south-facing windows to take advantage of free heat from the
sun, but it’s turned out to be a snowy day. With RemoteConnect, you can access your PowerView™ Hub from work and
close the shades, reducing the heat loss through your windows. Or maybe it’s a hot, sunny summer day and you forgot
to lower the shades to keep the house cooler. Once again, RemoteConnect to the rescue — just get on the Internet
from your mobile device and activate a Scene that closes the shades.

To enable RemoteConnect, open the PowerView

App while connected to your home network. Press
your Hub name in the upper left corner of the
screen.

Press “Hub Settings”.

35
RemoteConnect™ (CONTINUED)
Press “RemoteConnect™”.

Press the switch to enable RemoteConnect.

OFF ON

You’ll be ask to enter a four-digit PIN. Be sure it’s a

number you can easily remember. After entering it
once, you’ll be asked to enter it again to verify it.

Press “Done” when finished.

36
RemoteConnect™ (CONTINUED)
If you intend to use RemoteConnect™ using a different device than the one you
used to set up your PowerView™ Hub, you first need to run the PowerView App
on that device and connect to your PowerView Hub while on the home network
before connecting from a remote location. Otherwise, you’ll see the message
on the left: “To use RemoteConnect, first connect to a local hub.”

To do this, download the PowerView

App to the mobile device and open it.
You should see the screen on the far
left. Press to connect the mobile device
to your Hub.

Navigate to the Scenes screen from

the mobile device. Then exit the App.
The mobile device is now ready to
RemoteConnect.

37
RemoteConnect™ (CONTINUED)
When you open the PowerView™ App
at your remote location (where your
mobile device is connected to the
Internet), you’ll see the screen on the
far left. Press “RemoteConnect™” at the
bottom of the screen.

The name of your Hub should appear

on the next screen. Press the Hub
name.

You’ll be asked to enter the PIN you

used when setting up RemoteConnect
on your Hub.

After you do so, the Scenes screen

will appear. This is the only part of the
PowerView App you can access using
RemoteConnect.

To activate a Scene, simply press it. It

will take a few seconds for the Scene to
activate.

38
RemoteConnect™ (CONTINUED)
You’ll see a spinning wheel indicating that the command is being sent and is
being processed by your PowerView™ Hub. After the Scene has been activated,
its icon will return to its previous look. This tells you that Scene activation has
been successful.

If you see this message instead, press OK and try activating the Scene again.
If you continue to get this message, refer to the Troubleshooting procedure on
page 41.

39
Troubleshooting
ISSUE: The Hub Shows a Steady Blue Light, but I Am Unable to Connect to It with My Phone or Tablet;
Opening Screen Shows “Hub Not Found, Try Again”
Your device is not connected to the same network as the Hub.

SOLUTION 1: If multiple networks are available, make sure your mobile device is connected to the correct network
and try again to connect.
SOLUTION 2: If you have verified your device is on the same network as the hub and still cannot connect, press and
release the Reset button on the back of the Hub to power cycle the unit. The light go out, then turn solid
blue. Try the App again.
SOLUTION 3: Close the PowerView App and unplug power from the Hub. Cycle power to your wireless router. After
the router has finished powering up, re-apply power to the Hub. The light will flash red very quickly, then
turn solid blue. Open the PowerView App and try again.

ISSUE: After a Power Loss/Interruption, the Hub Shows No Light at All

In most cases the Hub and the wireless router are on the same circuit. When recovering from a power
loss, the Hub recovers more quickly than most routers so it fails to see the router when both devices are
restarted at the same time. Since the Hub sees no connection to a router, it does not connect.

SOLUTION 1: After the router has fully recovered and turned itself back on, press and release the Reset button on
back of the Hub or cycle power to the Hub. The connection will be restored.
SOLUTION 2: If available, connect both the Hub and router to an uninterruptible power supply.

ISSUE: In the PowerView™ App, a Shade Is Shown as an Incorrect Type

After shade discovery, shades should show their correct type. Occasionally shades may come into the
App listed as “undefined” or showing an incorrect type. For example, a Luminette® left stack sheer
could show as a right stack.

SOLUTION: In the Shades tab of the App, select the shade that is showing as undefined or as an incorrect type. In
the Shade Edit screen that follows, press the shade type. This will bring a list of possible motor types
specific to the motor type of the shade. Choose the correct type. This will allow the App to present the
correct control options in other parts of the App.

ISSUE: In the PowerView App, Rooms and/or Scenes Are Not Shown in the Preferred Order
By default, Rooms and Scenes in the PowerView App are listed in the order in which they are created.
The order can be changed according to a user’s preference.

SOLUTION: In the Room edit screen or Scene edit screen, touch and drag the icons to change the order according
to user preference. In the Scenes tab, multiple room Scenes will always be listed first. Changes in order
to the Rooms icons will also change the order in which Rooms are shown on the Scenes tab.

40
Troubleshooting (CONTINUED)
ISSUE: RemoteConnect™ Feature Is Not Working
RemoteConnect allows you to control your PowerView™ window treatments from anywhere in the world
where you can access the Internet from your mobile device.

SOLUTION 1: Check to be sure your PowerView Hub is plugged into a router with Internet access and that your
Internet connection is working.
SOLUTION 2: RemoteConnect must be enabled within the PowerView Hub. Use the PowerView App to enable
RemoteConnect and create a 4-digit PIN.
SOLUTION 3: While in the home with the PowerView Hub and connected to the home’s wireless network, open the
PowerView App from the mobile device you would like to use remotely. Then open the Scenes tab on
your device. This refreshes the Scene data, which should allow the RemoteConnect feature to function
properly.

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Appendix A: Planning Worksheets
Use the worksheets on the following pages to help you plan your Rooms, Shades, and Scenes.

Room Worksheet
NW N NE
Use this worksheet to plan
Rooms, room names, Duette Standard Duette Standard
Shades, and shade names. Duette Standard 1 Duette Standard 2

Duette Duolite
Duolite 1

Room name: Master Bedroom

Draw rectangles along the borders of the room to indicate

the location of of window coverings to be controlled by the
PowerView™ App.
NW N NE
Enter the type and name of each window covering next to
its rectangle.

Luminette Sheer
Luminette
Duette Duolite
Duolite 2

Room name: Living Room

Draw rectangles along the borders of the room to indicate

the location of of window coverings to be controlled by the
PowerView™ App.

Enter the type and name of each window covering next to

its rectangle.

Silhouette Shading
Silhouette West

Silhouette Shading Silhouette Shading

Silhouette South 1 Silhouette South 2

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Appendix A: Planning Worksheets (CONTINUED)
Room Worksheet

NW N NE

Room name:

Draw rectangles along the borders of the room to indicate

the location of of window coverings to be controlled by the
PowerView™ App.

Enter the type and name of each window covering next to

its rectangle.

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Appendix A: Planning Worksheets (CONTINUED)
Scene Worksheet
Use this worksheet to plan Scenes and their timing.

Room names: 1. Living Room 6.

2. Master Bedroom 7.
3. 8.

4. 9.
5. 10.

Scene name: Good Morning Rooms in Scene: 1, 2

Description of Scene: Vanes fully open in Living Room, Vanes almost all the way open
in Patio Door, middle rail of Duolite shades lowers all the way in Master Bedroom

Scene timing: 7:30 a.m. M-F, 9:00 a.m. Sat. and Sun.

Scene name: Good Night Rooms in Scene: 1, 2

Description of Scene: All window coverings closed with vanes closed

Scene timing: 8:30 p.m. every day

Scene name: Rooms in Scene:

Description of Scene:

Scene timing:

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Appendix A: Planning Worksheets (CONTINUED)
Scene Worksheet

Room names: 1. 6.

2. 7.

3. 8.

4. 9.

5. 10.

Scene name: Rooms in Scene:

Description of Scene:

Scene timing:

Scene name: Rooms in Scene:

Description of Scene:

Scene timing:

Scene name: Rooms in Scene:

Description of Scene:

Scene timing:

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Appendix B: Frequently Asked Questions
Question: What is the PowerView™ Hub?
Answer: The PowerView Hub enables use of the PowerView App. The PowerView Hub connects to a Wi-Fi router,
and communicates with Hunter Douglas window coverings that feature PowerView Motorization. It stores
user-defined data, such as Scene and Schedule information, and provides control of window coverings
from anywhere in the world using the RemoteConnect™ feature.

Question: What is the PowerView Repeater?

Answer: The PowerView Repeater works alongside the PowerView Remotes, Scene Controllers, and the PowerView
Hub to expand coverage of your PowerView Shade Network within the home.

Question: What is the PowerView Shade Network?

Answer: The PowerView Shade Network is a unique radio frequency I.D. that allows PowerView Motorization
devices to communicate with each other within a home. All PowerView Remotes in a home should be
added to the same PowerView Shade Network. This allows for easy installation of additional control
options, such as the PowerView Hub, PowerView Repeaters and PowerView Scene Controllers.
Additionally, Remotes joined to the same PowerView Shade Network will be able to operate all window
coverings in the PowerView Shade Network as desired.
Similar to the Wi-Fi network in your home, the PowerView Shade Network provides communication
between all the devices on the same network. Just as all your computers, tablets and phones share a
Wi-Fi network, all PowerView shades, Remotes, Scene Controllers and Hub within a home share a
PowerView Shade Network.
Refer to the instruction guide(s) that came with your PowerView product(s) for information about joining a
PowerView Shade Network.

Question: What is a Scene?

Answer: A Scene is a combination of pre-programmed window treatment positions in any given room, adjusted
to the exact position that you want. Scenes can be created and operated by the PowerView App to meet
different light and privacy needs throughout the day. Just activate the Scene with a touch and the shades
move to their perfect pre-set positions. Even better, set your Scenes to automatically follow your daily
activities using the Scheduling feature of the PowerView App.

Question: What is a multiple room Scene?

Answer: A multiple room Scene is a collection of Scenes from individual Rooms that allows you to activate Scenes
around your home at the same time.

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Appendix B: FAQs (CONTINUED)
Question: What is the PowerView™ Scene Controller?
Answer: The PowerView Scene Controller is an optional battery-powered device that works in conjunction with the
PowerView Hub to quickly navigate and activate a Scene from your personalized list of stored Scenes.
Choose the hand-held PowerView Pebble™ Scene Controller or the wall-mounted PowerView Surface
Scene Controller.

Question: Can I operate my shades from outside of my home using the PowerView App on my Apple® or Android™
mobile device?
Answer: Yes, you can operate your PowerView window treatments to pre-set individual room or multiple room
Scenes when you’re away via the RemoteConnect™ feature. RemoteConnect must be enabled in your
PowerView Hub and configured within the PowerView App settings while using your device on the home
network.

Question: What is RemoteConnect?

Answer: RemoteConnect is a technology feature within the PowerView App that provides for activation of
customized Scenes within a home from anywhere Internet connectivity is possible. The Hub receives
commands from the user’s mobile device via the Hunter Douglas cloud.

Question: Do I need an Internet connection to set up the PowerView App and to control my window treatments?
Answer: No, an Internet connection is not necessary to use the PowerView App to control your window treatments.
However, an Internet connection is required for using the RemoteConnect feature and is recommended to
keep time, date and your Hub firmware up to date automatically.

Question: Do Schedules automatically change for Daylight Savings Time?

Answer: If the PowerView Hub is connected to the Internet, Daylight Savings Time will be automatically updated.

Question: Do PowerView Motorization devices have built-in Wi-Fi?

Answer: No. All PowerView window treatments and control devices communicate via our proprietary
communication protocol

Question: Can different styles of window treatments be assigned to the same Room within the PowerView App?
Answer: Yes, different shade types can be included in a single Room.

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Appendix B: FAQs (CONTINUED)
Question: Will Schedules work even if my mobile device is not at home?
Answer: Yes, Schedules will continue to activate Scenes at the programmed time(s) of day even if the wireless
device is not in the home. All Schedule settings are stored in the PowerView™ Hub.

Question: What mobile platforms and devices are compatible with the PowerView App?
Answer: The PowerView App is available for Apple® iOS (running version 8.0 and newer) and Android™ mobile
devices (running version 4.0, Ice Cream Sandwich, and newer).

Question: Are there monthly service fees associated with PowerView App?
Answer: Hunter Douglas does not charge any additional fees for PowerView App updates or for the use of
RemoteConnect™. For features that use your mobile wireless network, check with your carrier for data
rate charges that may apply.

Question: What Wi-Fi routers work best with the PowerView Hub?
Answer: The PowerView Hub is designed to work with all consumer-grade Wi-Fi routers. However, security settings
or special configurations may affect communication with the Hub.

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