REPORT ON INTERNSHIP TRAINING

AT

INTERNSHALA TRAININGS

Submitted by

DEVADARSHINI.M

19BCO021

Under the guidance of

Dr(Mrs). B. Thulasipriya M. Com, M. Phil, PGDCA, MBA, PH.D

DEPARTMENT OF COMMERCE

PSGR KRISHNAMMAL COLLEGE FOR WOMEN

College of excellence, NIRF 2021 – 6th Rank

An autonomous institution – Affiliated to Bharathiar University

Reaccredited with ‘A’ Grade by NAAC

An ISO 9001:2015 Certified Institution

Peelamedu, Coimbatore – 641004

SETEMBER 2021
 PSGR KRISHNAMMAL COLLEGE FOR WOMEN

College of excellence, NIRF 2021 – 6th Rank

An autonomous institution – Affiliated to Bharathiar University

Reaccredited with ‘A’ Grade by NAAC

An ISO 9001:2015 Certified Institution

Peelamedu, Coimbatore – 641004

CERTIFICATE

Bonafide record of work done by DEVADARSHINI M of III B. com-A bearing Register

Number 19BCO021 in connection with internship program in commerce and related areas for
the degree of B.Com in the year of 2021-2022.

FACULTY GUIDE HEAD OF THE DEPARTMENT

PRINCIPAL
CERTIFICATE
 ACKNOWLEDGEMENT

I express my sincere thanks to Shri. G. RANGASAMY, Managing Trustee and Smt. R.

NANDHINI, Chairperson PSGR Krishnammal college for women, for giving me an
opportunity to study in this esteemed institution.

I also sincerely thank Dr (Mrs.) N. YESHODADEVI M.Com., PhD., Secretary, PSGR

Krishnammal college for women for her continuous effort in uplifting students' talents.

I extend my heartfelt thanks to our Principal Dr. (Mrs.) S. NIRMALA MBA., M.Phil., PhD.,
PSGR Krishnammal college for women for her constant support in our all activities.

I express my profound thanks to Dr. (Mrs.) G. KAVITHA M.Com., M.Phil., PGDCA.,

PhD., Head of the Department of Commerce, PSGR Krishnammal college for women for her
encouragement in all our activities.

My sincere thanks to all the staff members of the Commerce Department and especially to my
guide Dr. B. THULASIPRIYA M.Com, M.Phil., PGDCA, MBA, PH. D for her great
support and constructive suggestions which enabled me in successful completion of the
internship training.

I would like to express my deep sense of gratitude to the educator who gave me a chance to
explore Trading. I would also like to thank all the supporters of INTERNSHALA
TRAININGS for their helping hand in explaining me the basic processes and for providing
me the complete understandable information about Trading.

Signature
 CONTENT

S.NO TITLE PG.NO

1 INTRODUCTION 1

2 PRE-AMBLE OF THE COURSE 2

3 INTRODUCTION TO BUSINESS COMMUNICATION 3

4 ESSENTIAL COMMUNICATION SKILLS 6

5 THE APPLICATION PROCESS 11

6 WORKPLACE COMMUNICATION SKILLS 14

7 CONCLUSION 17
 CHAPTER 1

INTRODUCTION

Business communication is the process of sharing information between people

within and outside a company.

Business Communication is regulated by certain rules and norms. In early times,

business communication was limited to paper-work, telephone calls etc. But now with advent
of technology, we have cell phones, video conferencing, E -mail communication to support
business communication. Effective business communication helps in building goodwill of an
organization as well as strengthens the relationship between the employer and the
employees. Its purpose is to improve organizational practices and reduce errors. The rules
and regulations of a company have to be communicated to people within and outside the
organization. Communication here plays a very important role in process of directing and
controlling the people in the organization. Immediate feedback can be obtained and
misunderstandings if any can be avoided.

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 CHAPTER 2

PREAMBLE OF THE COURSE

NAME : INTERNSHALA TRAINING (BUSINESS COMMUNICATION

SKILLS)

FOUNDER : SARVESH AGARWAL

HEAD QUARTERS: Gurgaon, India.

E–MAIL : trainings@internshala.com

Business Communication Skills is a 4-week training program to help to

build effective communication skills for the workplace. This training helps us to improve
business communication, professional writing ability, and enhance interpersonal skills. Also,
help us to face the interview process. This training focuses on skills specific to the job
application process like resume and cover letter writing, interview skills and group discussions
etc. Finally, the course will culminate with communication at the workplace which includes
email etiquette, presentation skills, and much more. This training provided a better
understanding regarding the communication in a working environment. The training helped an
individual to concentrate their attention into the way they represent themselves in their area of
expertise

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 CHAPTER 3

INTRODUCTION TO BUSINESS COMMUNICATION

THE COMMUNICATION PROCESS:

The communication process refers to a series of steps taken in order to successfully

communicate. It involves several components such as the sender, the receiver, the actual
message, encoding and decoding of the message. This process is effective when the receiver
correctly interprets the sender's message.

MODES OF COMMUNICATION:

Communication is the process of sharing information between individuals. This

process of communicating information can be done through 3 major modes namely,

1. Interpersonal mode it is meaningful two-way communication with active

exchange of information. Example: Interview.

2. Interpretive mode is a one-way communication where there is no active

participation of audience but they just understand the message conveyed. Example: Watching
a movie, reading novels, listening music

3. Presentational mode is also a one-way communication targeted to a particular

audience just to present information or provide an explanation or facts. Example: Listening to
political speech.

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BUSINESS COMMUNICATION SKILLS:
 Effective verbal skills

 Solid writing skills

 Active listening

 Positive body language.

 Strong interpersonal skills

 Presentation skills

MODULE 1 ASSIGNMENT
Introduction to Business Communication

Please answer the following questions. When you are finished, upload your answers in the
Progress Tracker section to get the solution file. Compare your answers with the solution
provided.

1. Draw the Communication Loop and write a short description of each element.
Sender> Message >Encoding >Communication Channel >Receiver >Decoding>Feedback
• Sender is the person who starts the communication.
• Message is the subject matter of the communication. It can be a set of words, images
that are used to convey what a sender wants to say.
• Channel is where the person who is interested in communicating has to choose the
channel for sending the required information, ideas etc. This information is
transmitted to the receiver through certain channels which may be either formal or
informal. It could be in form of live conversation or by e- mail or a phone call
• Receiver is the person who receives the message or for whom the message is meant
for. It is the receiver who tries to understand the message in the best possible manner
in achieving the desired objectives.
• Decoding is the stage where the person who receives the message or symbol from the
communicator tries to convert the same in such a way so that he may extract its
meaning to his complete understanding.

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 • Feedback is the process of ensuring that the receiver has received the message and
understood in the same sense as sender meant it.
2. Write down example of informal communication in terms of The
Communication Loop.
Example: Sam sends a message to Ram on WhatsApp.
 Sam is the sender.
 Message can be a combination of text, emoji, images and voice notes.
 Channel is the mobile app used.
 Receiver is Ram.
 Feedback is Ram`s reply.
3. Write down example of formal communication in terms of The Communication
Loop.
Example: Sam is delivering message at a conference.
 As a speaker Sam is a sender.
 Message is made up of words and gestures which are used by the speaker.
 Channel through which message is conveyed is live delivery.
 Receiver is audience.
 Feedback is their reactions.
4. What are three methods of communication at work that engage both oral and
written skills?
• One way Communication. E.g.: Memos, Voicemail
• Two way Communication. E.g.: Lunch with colleague, sending a mail to colleague
• Collaborative Communication E.g.: Group meetings, Family discussion.

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 CHAPTER 4

ESSENTIAL COMMUNICATION SKILLS

EFFECTIVE COMMUNICATION TECHNIQUES:

The basic principles of effective communication are grouped together as 7C’s of

effective communication.
They are,
 Clear: The message should be clear and easily understandable to the reader.

 Correct: A correct language should be used, and the sender must ensure that there is
no grammatical and spelling mistakes.

 Complete: The message must include all the relevant information as required by the
intended audience.

 Concrete: All the facts and figures should be clearly mentioned in a message so as to
substantiate to whatever the sender is saying.

 Concise: The sender should avoid the lengthy sentences and try to convey the subject
matter in the least possible words. The short and brief message is more
comprehensive and helps in retaining the receiver’s attention.

 Consideration: The sender must take into consideration the receiver’s opinions,
knowledge, background, etc. in order to have an effective communication.

 Courteous: The message should not be biased and must include the terms that show
respect for the recipient.

PRINCIPLES OF WRITTEN COMMUNICATION:

 Brevity

 Clarity

 Communication

 Emphasis

 Honesty

 Passion and Control

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  Reading

 Revision

 Sophistication and simplicity

 Sound and rhythm

INTRODUCTION TO VERBAL COMMUNICATION:

Verbal communication is both written and spoken. In general, verbal

communication refers to our use of words while nonverbal communication refers to
communication that occurs through means other than words, such as body language, gestures,
and silence. Both verbal and nonverbal communication can be spoken and written.

VERBAL COMMUNICATION TECHNIQUES:

There are 7 Techniques involved for effective verbal communication which
takes the acronym PICTURE,
 Pitch - frequency of sound wave your voice produces.

 Inflection - change in pitch or tone in your voice.

 Connection - make efforts to connect.

 Tone - Not about what you say but how you say it.

 Understanding - Are you are clear enough.

 Rate of speech - Not too fast nor too slow.

 Enunciation - clarity, pronunciation, emphasis. - It involves articulating word

clearly to put across the meaning correctly. Act of speaking clearly.

FLUENCY, ENUNCIATION, PRONOUNCIATION:

 Fluency is defined as the ability to read with speed, accuracy, and proper expression.

 Enunciation can be defined as speaking clearly, stating each word fully and
distinctly.

 Pronunciation is the way in which a word or a language is spoken.

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TYPES OF QUESTIONNING:

1. Closed questions:
Closed questions tend to seek only a one or two word answer (often simply
‘yes’ or ‘no’). They limit the scope of the response.

2. Open Questions

Open questions demand further discussion and elaboration.

3. Leading question
Leading question is a type of question that pushes respondents to answer in a

specific manner, based on the way they are framed.

THE POWER OF BODY LANGUAGE:

Body language is of utmost importance in this highly competitive world. The
corporate sector values good body language a lot and any sign of bad body language can break
deals, even leading to loss of network for people. “Actions speak louder than words". The
different types of body language include:
 Facial expressions. The human face is extremely expressive, able to convey countless
emotions without saying a word.

 Body movement and posture.

 Gestures.
 Eye contact.

 Touch.

 Space.

 Voice.

ACTIVE LISTENING:
Active listening refers to a pattern of listening that keeps you engaged with your
conversation partner in a positive way. The key elements of active listening are,
 Pay attention
 Show that you are listening
 Defer judgment
 Appropriate response
 Provide feedback

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EMPATHY:
 Being aware of people feelings and emotions and putting ourselves in someone shoes
is known to be empathy.
 Empathy - experience, thought and feelings: objective and clear; understand their
thought process.
 Role - Enhances listening; better understanding; interpersonal skills; clear
communication.

Module 2 Assignment
Essential Communication Skills

Instructions
This assignment consists of three sections:
Section A: Verbal Communication – 3 short answer questions
Section B: Effective Questions – 2 Tasks
Section C: Body Language - 3short answer questions
Please complete each section by answering the questions in your own words.

Section A: Verbal Communication

Answer the following questions.

1. How would you define verbal communication?

Verbal communication is the use of words to share information with other
people. It can therefore include both spoken and written communication. However, many
people use the term to describe only spoken communication.

2. What are some benefits of choosing verbal communication over another form of
communication?
 It saves time in communication.
 It is quick in obtaining feedback once delivered.
 It provides complete understanding of communication delivered and there is
chance to make it more clear in case of doubts in interpretation of words or
ideas.

3. What does PICTURE stand for?

P - Pitch
I - Inflection
C - Connection
T - Tone
U -Understanding
R - Rate of speech
E - Enunciation

Section B: Effective Questions

Task 1 – Question Classification

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Classify the questions below into the correct question categories:
(Closed, Open-Ended, Leading or Reflective)

1. How was your day at work? Leading

2. Isn’t it lovely weather this afternoon? Closed
3. What do we think should we buy Mom for her birthday? Open - ended
4. Who is invited for the party this evening? Open - ended
5. What’s the time? Open - ended
6. Do you want some rice? Closed
7. How much is that t-shirt? Leading
8. This picture looks so fake, doesn’t it? Closed
9. Don’t you find these potatoes too salty? Closed
10. What’s your favorite book and why? Leading
11. What was the party like of Friday night? Open - ended

Task 2 – Complete the Passage

Complete the passage below using any of the following words:
Closed, Elaborate, Vague, Direct, Single, Multiple, Better, Force, Leading,
Reflective, Open-ended, Response, Think, Conversation, Encourage, Clarify, leading
questions are usually vague and straightforward.
They often lead to short or multiple word answers. In comparison, open-ended
questions help you to get to know a person better because they elaborate conversation.
Leading and closed questions are types of direct questions. Closed questions indicate the
desired force, while reflective questions force the responder to elaborate and vague

Section C: Body Language

Answer the following questions.
1. What is body language and what does it include?
 Body language is a type of a nonverbal communication in which physical
behaviors, as opposed to words, are used to express or convey the information.
 Such behavior includes facial expressions, body posture, gestures, eye
movement, touch and the use of space.

2. Why is body language so important?

Body language is a strong contributing factor to how others perceive you,
in both a positive and negative light. Eye contact is something that many people need
to work on, as it may not necessarily come naturally. The ability to look directly at the
person who's speaking with you conveys your confidence and attention.

3. How can body language be used as a feedback mechanism?

Confident body language can also be used as a feedback loop. Making eye
contact is the easiest to way to receive feedback from the audience about your speech.
You can see if your audience are listening and read their facial expressions to see if
they are interested, bored, angry, happy, and so on.

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 CHAPTER 5
THE APPLICATION PROCESS

RESUME WRITING:
A resume is also known as CV. Resume is an influential and credible summary
of an individual’s employment qualifications. There is no standard format for a resume. It
gives an idea to the reader that how you can be an asset to their organization.
A resume should be:
 Neat
 Have factual and relevant information
 Self-describing
 Clearly indicate why you are best suited for this job
 Up to date
Resumes should be written not for yourself but for the reader. A good resume must be properly
planned, drafted and finally revised.

Contents to be included in a resume;

 Personal information

 Opening statement

 Work experience

 Educational background

 Skills and expertise

 Achievements and awards

 Additional information

COVER LETTER:

When applying for a job, a cover letter lets you show a personal side and
demonstrate why hiring you is a smart decision. Cover letters should be around three
paragraphs long and include specific examples from your past experience that make you
qualified for the position. Most employers say they won’t give a resume a second look if it is
not accompanied by a cover letter.

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PURPOSE OF COVER LETTER:

The main goal of the cover letter is to help you obtain an

interview. It is written as an introduction to your resume, highlighting those skills and an
experience most suited to the position, and offers the prospective employer a taste of your
character and level of interest.

GROUP DISCUSSION:
Group discussion is an interactive live assessment in which candidates
would be given a topic to participate orally through a discussion within the group which will
be observed by a panel of members.
o GD acts as a selection method by screening the group at once

o It assesses different skills providing insight on elements that are not apparent.

o It acts as a comparative assessment wherein participants in GD are assessed

relative to one another.
Skills required for group discussion:

1. Communication skills

2. Leadership qualities

3. Knowledge and awareness in terms of content and subject knowledge

4. Analytical and critical thinking

5. Personality and emotional quotient

JOB INTERVIEW:
An interview means a face to face interaction between the interviewer and the
candidate/candidates so as to obtain desired information from him/them. It can also be
defined as a way of exchanging meanings between individuals by using a common set of
symbols. Interviews generally need a preparation. Job interviews seem frightening, even if
the individual is well prepared. Interviews have a definite structure. Clear communication
should take place during an interview. All interviews have a definite purpose familiar to the
interviewer and the candidate/interviewee.

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Eight Essential Items to Take Your Interview:

 Multiple copies of your CV

 A smart folder or bag
 A pen and notepad
 Some pre-prepared questions
 The job description
 The interview details
 Relevant certificates
 Examples of your work

Module 3 Assignment
The Application Process

Instructions
This assignment consists of three written exercises in the form of draft emails. After you
have submitted the assignment review the sample feedback carefully. *Please remember to
include a suitable subject line for each email.

Exercise 1 – Interview Availability

You have been shortlisted for an interview with an adverting agency, but have not been
informed of the interview date yet. You have an urgent outstation commitment on the 15th of
June. Write to the HR Manager of Comet Ink, Waseem Khan, to inform him of your
situation.

Subject: To revel the interview date as soon as possible

Respected Sir,
Warm greetings sir, I was happy to hear that I have been shortlisted for the
interview. I am proud to attend the interview at the advertising agency. I just want to know
the date of the interview because I have an urgent outstation work on 15th June. I kindly
request you to keep the interview on any dates except 15 of June.

Thanks, and regards,

Devadarshini

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 CHAPTER 6

WORKPLACE COMMUNICATION SKILLS

PROJECT TRAINING:
Project management training will teach you the importance of time and setting of
goals and objectives. Project management training will teach you the importance of time and
setting of goals and objectives.

TIPS FOR WRITING EFFECTIVE E-MAIL:

 Subject lines should be clear, direct and short.

 Use Bullet Points to increase clarity and highlight all the main points.

 Proofread the message.

 Use a professional email address.

 Double check that you have selected the correct Recipient.

 Be polite.

 Check your tone.

 Avoid too many Exclamation marks and emoji.

 Avoid Quotes that could be offensive to others.

 Add email signature with job title and additional contact details.

COMMUNICATION CYCLE:

Communication is one of the most vital elements of society. People need people,
and to interact, it's essential they be able to convey messages and understand each other. The
communication cycle expresses how the system of conveying and understanding messages
operates.

SENDER > ENCODING > CHANNEL > DECODING > RECEIVER > FEEDBACK

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INTRODUCTION TO PRESENTATION SKILLS:

Delivery with impact:

 Focus on content and delivery and not the slide making abilities
 Your message and how you deliver it is most important Planning and Preparation

The three main aspects are to be in considered when preparing a presentation;

 Aim
 Audience
 Content

Delivery

 It is the key to success of your presentation

 It should be compelling, engaging, interactive
 It engages the audience

Rehearse

 Rehearse yourself before the presentation

Record and Review the presentation

 To find strength and weakness

Using slides

 It should support and enhance your delivery

On the presentation day,

 Pay attention to your mental state.

 Build up confidence by rehearsing & planning well in advance.
 Body language should be according to the message conveyed to create a good
impact.
 Live by the 3C’s – Confidence, Clarity, and Conviction

PRESENTATION SKILLS

 Focus on content and delivery and not on the slide making abilities.

 Delivering of message is most important. Body language, tone and confidence

make a better presentation.

 The three main aspects are to be in considered when preparing a presentation;

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 1. Aim
2. Audience
3. Content

 Slide used should support delivery of message and enhance it. Points to keep
in mind while making slides are,

1. Profession looks
2. Minimum text
3. Key points only
4. Powerful visuals

 It should be engaging and interactive.

 Maintain eye contact while presenting and smile.

 Record and review the presentation. Practice again and again.

 Build up confidence by rehearsing & planning well in advance.

 Body language should be according to the message conveyed to create a good

impact.

 Demonstrate confident body language.

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 CHAPTER 7

CONCLUSION

Communication is the greatest importance. It is important to sharing out

one's thoughts and feelings to live a fuller and happier life. The more we communicate the
less we suffer and the better we feel about everything around.

The training on Business Communication Skills has widened my

knowledge about communication at workplace. This is a productive course through which I
can work perfectly in my workplace. Effective business communication usually helps in
increasing productivity of the business because it relays ideas and decisions. Effective
communication also helps in solving conflicts. These skills will provide me a good job and
my proficiency in these skills will develop my leadership qualities and I hope I will come out
in flying colors.

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