Summative Activity

Front Office Operations

1. Identify and explain the safety measures implemented by The Astoria Group to fight
COVID-19.
- Before entering the hotel, guests will be subjected to a thermal device
inspection. For a rapid check-in, guests will be directed to our designated check-in
location. Visitors will be required to register on our "Stay Safe.PH" contact tracking app.
Sanitation rules will also be strictly enforced to help and protect our guests' and staff'
safety and health.

2. Explain your understanding of what a property management system and its functions to
hotel operation is.
- In each part of the hotel, sanitation is very essential to me. You destroy viruses
and germs, make sure to utilize medical-grade treatments and cutting-edge disinfecting
equipment like UV light machines and steam vacuums. Regular cleaning is performed on
all high-contact locations, such as doorknobs and elevator buttons. In the hotel's
communal spaces, there are safety signs and indicators. Prior to the arrival of all
employees and guests, Security staff conduct temperature checks. Ensure that everyone is
reminded to use our cleaning foot mats to sanitize the soles of their shoes.

3. Identify the salient features of IFCA hotel management system and create a simple flow
chart showing the guest cycle steps covered, followed by a short discussion.

The term "guest cycle" refers to the many stages of hotel–guest interaction. The
Guest Cycle is divided into four basic stages based on the type of activity and the stage of
contact and activities involved. Pre-arrival, arrival, stay, and departure are the four stages.
At all times during the guest's stay, front desk workers must be aware of guest services
and accounting activities. Front-desk workers can provide excellent service to guests if
they have a thorough understanding of the hotel's business flow. A methodical approach
to front-office operations is likewise represented by the Guest Cycle.

- During the pre-arrival step of the visitor cycle, the guest selects a hotel. Many
elements influence a guest's decision, including past experiences with the hotel,
advertisements, word of mouth referrals from friends and colleagues, location,
corporate, travel agent booking, hotel name, hotel loyalty program member, and so
on.
- The registration and room assignment process are part of the visitor cycle's arrival
stage. The guest starts a business relationship with the hotel through the front desk
after arriving. It is the obligation of the front desk employees to answer any questions
the guest may have, particularly regarding the details of the room rate of the packages
he or she has booked.
 - During the occupancy stage, the manner in which the front desk staff represents the
hotel is critical. The front office, as the hotel's main contact point, is in charge of
coordinating visitor demands.
- Among those in charge of providing guests with information and supplies. During
the guest cycle's fourth and final phase, i.e. departure, the guest services and guest
accounting components are finished.

4. Share your learning experience during the training by identifying the most significant part
of the session and discuss what have you learned?

- AnyDesk is a legitimate remote connection tool used by millions of IT professionals

around the world to assist their clients with technical issues. AnyDesk is a closed
source remote desktop application released by AnyDesk Software GmbH that allows
platform independent remote access to personal computers and other devices running
the host application, according to what I've learned. It comes with remote control, file
transmission, and VPN capabilities.