TOUCH IOT

WITH SAP LEONARDO

PROTOTYPE CHALLENGE

IOT FOR EMREGENCY VEHICLES

(TO MANAGE THEIR VEHICLE AND EQUIPMENT SERVICE)

BY ARUN SANTHANAM

IoT for Emergency Vehicle

IoT prototype challenge as part of “Touch IoT with SAP Leonardo.”
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Story – IoT on Emergency Vehicle

 My Aim
I wanted to have an IoT based solution for Emergency vehicle (Ambulance to start
with), which can be monitored by central office especially on the maintenance and
overhaul part of it. Ambulance maintenance and repair is a very difficult task which needs a
very high level of co-ordination as outage is not acceptable. Currently there are systems
which can help track an ambulance movement in real-time through various telematics
services. Therefore I’m not going to talk about that, but I’m going to focus on how to keep
the emergency vehicle going with reduced downtime and provides maintenance visibility.

 My Target is to  Achieve high Uptime through IoT

Objective: To keep the emergency vehicle with a very high uptime and reduce the
maintenance overhead.
Where the Core problem is: statistically study that shows that Emergency vehicle downtime
is high all over the world especially in developing countries it is even higher. The reason,
they are not just a normal automobile alone; they are the carrier of sophisticated medical
devices; these devices come with very high repair time as every component service is
minute in nature. These factors delay the Emergency vehicle service maintenance.
How to address this: The major problem with the Emergency vehicle maintenance is that,
every time a vehicle is serviced it is services to full. Meaning, instead of doing a pointed
service a complete service is executed which results in higher downtime and cost. To
perform a pointed service, we need to have a visibility of what has gone wrong or which
area in the emergency vehicle needs attention. This is where exactly I feel that IoT can be of
great help.

Target Users
Command Centre for Ops. Mgmt Paramedic and drivers Centre for Emg. Vehicle mgmt

Receive first-hand info through While driver focus on driving, This team will oversee all service
emergency call and pass on the same paramedic to provide either First Aid related requirements for emergency
to respective Emergency vehicle. or perform a procedure (if needed). vehicles. (Vehicles + medical
equipment)

Target Industries Healthcare owned either by government or public; it specially targets

Maintenance and Repair scenario of Emergency vehicles. IoT has potential to increase
uptime of vehicle and reduce the maintenance & repair time by a great extent.

2 Prototype doc. - IoT for Emergency Vehicles - Arun Santhanam (Open SAP
Course)
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Persona - Maintenance Engineer

Raman Verma
Emergency Vehicle Maintenance Engineer
About

“I wanted to know what is going to fail and when (both

vehicle and Equipment). I have a huge base of vehicles;
therefore maintenance is really a daunting task.
• 45 yrs, very tall person, 15+ years of exp. in maintenance
& repairs.
(User don’t • Single point of contact for all emergency service
want to share his photo maintenance and support pertaining to Chennai region
• Need to be on top of Vehicle maintenance information &
pubished) history
• Liaison with various dept. like workshop engineer, medical
equipment OEM etc.

Responsibilities Main Goals

• Ensure No Emergency stand in middle of road while
• I’m responsible to keep the Emergency vehicle
available at all times. performing critical activities.
• I’m responsible to keep the vehicle in good • Ensure back-up is provided in case of need.
condition. • Ensure very less downtime for service and repairs.
• I’m responsible to ensure the medical
equipment works just perfect.
• Ensures services are done as per the pre-
agreed standard operating procedure..

Needs Pain Points

• I wanted to know the latest and greatest status of
Emergency vehicle and how it performs
• I need to know status of the medical equipment’s
like oxygen generator; ECG, Air conditioning
system present inside the ambulance.
• I wanted to know the service history of the
emergency vehicles.
• Huge time is invested in individually checking all
emergency vehicles as they are large in nos.
• Since they are spread out for better coverage;
inspection of vehicles becomes too tough
• Each vehicle will have 4 to 5 key medical
components which need to be monitored.
• Every full cycle service (blanket service) increases
the risk out outage by 20-30%.

3 Prototype doc. - IoT for Emergency Vehicles - Arun Santhanam (Open SAP
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Point of View Point of View

As a _Emergency maintenance Engineer_ As a ___________Emergency maintenance
Engineer_

I need a way to ___ know what is going to

fail and when________________ I need a way to keep the vehicle and
medical equipment up and running without
any fault.
so that I can pro-actively fix the issue before
it strikes.
. so that __i can make emergency vehicle
available at all times._
.

Point of View Point of View

As a ___________Emergency As a ___________Emergency
maintenance Engineer_ maintenance Engineer_

I need a way to __know what is the root I need a way to _______contact the
cause for the issue OEM’s (vehicle + medical equipment)

so that _____i can perform a pointed so that ___I can alert him and order for
service which saves lot of time and money. parts replacement. _____
.

Point of View Point of View

As a ___________Emergency As a ___________Emergency
maintenance Engineer_ maintenance Engineer_

I need a way to __find out the service I need a way to _____get advance
history of the vehicle + equipment_ notification on the
services________________

so that I can decide when to service what,

and so on so that ____i can plan for alternates_
. 4 Prototype doc. - IoT for Emergency Vehicles
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- Arun Santhanam (Open SAP
_________________________________
___
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User Experience Journey– Emergency Vehicle Service Maintenance

Getting call Speak to him to Post him with Dig deep to Order for Call vehicle for
from one of the understand the series of questions understand what replacement service on the
user problem to understand the the issue of parts scheduled time.
ACTIONS issue

A) God! Nothing A) Status of A) Is this person A) Shucks!!! Last A) Hmm!! I A) I need to

should be in Vehicles looks Communicating the time only we fixed have to place communicate the
alarming today. Good. exact issue that He this issue. Why it the order for outage to key
B) Hope vehicle OR / She face. is repeating. this part. This stakeholders.
MINDSET
doing good in all B) What could be B) Can I see the order needs to
areas problem with service History for exactly match
Vehicle or Medical this vehicle or the version.
devices medical devices

FEELING

1. Local 1. Vehicle Driver 1. Vehicle Driver 1. Workshop 1. SRM 1. Command

Desktop/Lapt 2. Paramedic 2. Paramedic history System Centre for Ops
TOUCH op/Mobiles 2. Service Log 2. Call to Management;
POINTS book OEM 2. Paramedic
3. Repair Log 3. Driver
book

5 Prototype doc. - IoT for Emergency Vehicles - Arun Santhanam (Open SAP
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Prototype Screenshots

User selects the vehicle in Red and clicks

on the first tile.

Build URL

https://standard.build.me/prototype-
editors/api/public/v1/snapshots/151f0f5c
b8547ddc0e1f5c15/artifacts/latest/index.
html

6 Prototype doc. - IoT for Emergency Vehicles - Arun Santhanam (Open SAP
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