Minimum Obtain

Sr. No. As per process

Scores Scores %
CSD & CHECKOUT - Manager Name 100% 91%
Live check in Store 100% 100%
Global count to be done at CSD for Gillette, Saffron, Cigarette.
1 1 1
Discrepancies should be investigated & corrected by team.
2 Nil mismatch in physical qty v/s system qty from the global count. 2 2
Discovery club card to be counted daily and closing stock to tally with
3 1 1
opening stock
4 Gift vouchers to be counted on daily basis. 1 1
5 Nil mismatch in physical qty v/s book qty of Gift vouchers. 1 1
Backend outward & CSD inward register of Gift voucher should tally for
6 1 1
amount, qty & date.
7 Free gift to be counted daily. Nil difference in book qty and physical qty. 1 1

8 Nil expired product at Free gift counter. 2 2

9 Cashier's ID should match with ORAPOS login ID. 1 1
10 Cashier should ask each customer for DCC to be swiped on POS. 1 1
Document check in store 100% 90%
11 Weekly Price Prompt Disabled report should be printed. 1 1
12 Price prompt should be enabled for dual MRP skus in a week period. 2 2
13 Daily item void report should be printed and signed off by GM/DGM. 1 1
Weekly and Monthly item void report to be analyzed. Data should be
14 analysed by dept and by reason. Action plan to be available for weekly & 1 1
monthly item void.
Prepare monthly cashier performance report to review their performance
15 towards grooming, scanning, speed, accuracy, attendance, greetings, 1 1
items scanned per minute, item voids etc.
Cashiers signature and GM/DGM signature should be available on cashier
16 1 1
performance report.
All feedbacks/ Complaint should be entered in CFS. CFS no should be
17 1 1
available.
18 Discount slip should be duly filled and signed. 1 1
Valuable (Cash, Jewallary, Bannk Cards etc.) L&F iteam should be handed
19 1 1
over to finanace same day of receipt.
Other Lost & Found items should be handed over to LP on 3rd day of
20 1 1
receipt.
Credit note should be accepted within 90 days from date of issue. In case
situation arises, it can be redeemed after taking approval from
21 1 1
GM/DGM/SOM. Redemption after 9 months of expiry should be approved
only by GM/Store Manager. MOA to be followed.
GVs should be accepted within 18 months from the date of issue. In case
situation arises, it can be redeemed after taking approval from
22 1 1
GM/DGM/SOM. Redemption after 24 months of expiry should be approved
only by GM/Store Manager. MOA to be followed.
23 Post void should be approved by GM/DGM/Store Manager only. 1 1
24 Cash refund slip below Rs.100/- to be sign off by SM/SOM. 1 1
25 Cash refund slip above Rs.100/- to be sign off by GM/DGM. 1 1
Merchandise refund report to be printed off daily and annotated by SOM
26 1 1
and GM/DGM.
 Goods in saleable condition/HAM products should be handed over to
27 1 1
department and acknowledgement on the refund report.
Weekly and monthly report to be analyzed, reason code and dept wise.
28 1 1
Action plan to be available to reduce refunds.
29 Bill copy should be attached with DCC application form. 1 0
Bills attached with the application form should bear the Card # as swiped
30 1 1
on the till (Generated).
Mandatory fields Title, Name, Address, DOB, Mobile #, email id &
31 Customer's signature should be available on the application form. (Out of 2 0
mobile number, address, email id any two can suffice).
32 Mandatory fields to be entered in MMS as per DCC application form. 2 2
CSD manager has to check all mandatory details and sign off the
33 1 1
application form & cash memo.
DILO should be actioned on a daily basis and It should be reviewed by
34 2 2
SOM/DGM,GM.
Shrink task list should be audited on weekly basis along with SOM and it
35 1 1
should be reviewed by GM.
Reports check 100% 83%
Products should not be refunded after 14 days of purchase. Incase of
36 situation arises it can be refunded only after taken approval from 1 1
GM/DGM/SOM.
Non refundable products should not be refunded. Incase of situation arises
37 1 1
it can be refunded after taking approval from GM/DGM/SOM.
Products should not be refunded without bill. Incase of situation arises it
38 1 1
should be refunded only after approval from GM/DGM/SOM.
Correct reason codes to be punched in the system while processing the
39 2 2
refunds.
Updated refund excel report to be available, Date of Purchase, previous bill
40 transaction number should be available against each refund transaction. 1 1
Date format should be same for all days.
Customer name & contact number should be available against each
41 1 1
refunded sku.
42 Gift voucher should be issued to customer in the sequential order only. 1 1
Complete & accurate details should be entered in MMS for all DCC
43 1 1
customers
44 DCC Enrollment should be done within 48 hours of sale. 2 0
Exception report of DCC to be generated on a daily basis and resolve it
45 1 1
within 48 hours.
 Remarks

Audit period - 1/7/14 to 31/7/14

Daily Basis Global Counted

Gillette Mismatch Qty Nil take aproval after SM

Daily Basis DCC counted checked proper Maintain not Any Variance
Daily Gift Vouchers Counted not any Variance
Dialy Basis Checked Not any Variance

Gift Voucher Tally With Backed Register

Free Gift to Be Counted not any Variance

All Expired to be disposed after take aproval SM
Checked not any ID sharing
Dialy Basis Checked All Cashier Asked DCC

Weekly Price Prompt Disabled Report should Be Printed and File Maintain
Checked Price Promot enabled for Dual MRP SKU in A Week Period
Daily Iteam Void Report Printed and Take signed off by SM

Weekly and Monthly item void report to be analyzed and Action Plan availble in Report

Cashier Performance Report Making and maintain File

Cashier Performance Report Making and Take signature Cashier and SM

ALL Feedback and Complain Should be entered in CFS

Discount slip should duly filed and take signed

Debit Card and Creadit Card ,Money to handover to Backed Cash team to handover

Other Lost and found product hanover to LP on 3rd day

No any Credit note accepted within 90days for this month

No any GV accepted within 18month from the date of issue for this month
Take approval SM and after do POST Void
Take approval SM and after do Cash Refund
Take approval SM and after do Cash Refund and sign off in Refund slip

Merchandise refund report to be printed off daily and take sign off SOM/SM
NA

Weekly and Monthly Refund Report report to be analyzed and Action Plan availble in Report
Bill Copy not availble but Register and Transcation no.availble in DCC form

No any Found

Checked most off Email ID Was so missing

Daily basis 5 form Checked Proper enter fieled to entered in MMS

Checked daily basis 3 time a day

DILO daily basis filed and actioned and take sing to SOM/SM

Shrink task list be audited on weekly basis along with SOM

Take aproval SM and SOM after Refund 14days of Purches

No any Product take this month

No any Product take this month

No any found Wrong Reason Code

Updated Refund Excel Report.

Refund SKU all Details availble

This month All Gift Voucher issued Sequential

Daily basis 20 forms Checked Complete entered in MMS

So Many form availble so not DCC enrollment within 48hr

All Excepation to be Resolved daily basis.

 Annexure

Audit Date - 21/8/14