Minimum

Sr. No. As per process

Scores
FOOD - Manager Name 100%
Live check in Store 100%
1 SEL should be available for all products displayed on floor. 2
2 I'll be back ticket should be available for OOS skus. 2
3 SEL Our price should match with POS price. 2

SEL MRP should match with product MRP. Incase of dual MRP then higher
4 2
MRP SEL and price prompt should be available for those skus.

5 EAN code should be updated for all products. 1

6 FIFO to be maintained for all skus. 1
7 Nil expired stock available on the floor. 2
Provisional inventory stock should be displayed on the floor or 'ON Hand'
8 2
should be zero for those skus.
9 Post for the day is actioned and pending posts to be highlighted. 1
Promotion file should be implemented on the floor with necessary
10 2
signage's/ talkers/ drop downs as indicated.
Price override report to be actioned. SEL/Barcode should be changed
11 1
wherever applicable.
Document check in store 100%
Updated price check schedule should be available with SOM/DGM/GM
12 1
sign off.
13 POST file to be available with sign off from SM,SOM and GM. 1
DILO should be actioned on a daily basis and It should be reviewed by
14 2
SOM/DGM/GM
Shrink task list should be audited on weekly basis along with SOM and it
15 1
should be reviewed by GM.
Reports check 100%
16 Products should not be repeated for more than 2 days in price override. 1
 Obtain
Remarks Annexure
Scores %
33% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
22%
0
0
0

1
1
0
0
1
0

1
60%
1
1
0

1
100%
1
 Minimum
Sr. No. As per process
Scores
NON FOOD - Manager Name 100%
Live check in Store 100%
1 SEL should be available for all products displayed on floor. 2
2 I'll be back ticket should be available for OOS skus. 2
3 SEL Our price should match with POS price. 2
SEL MRP should match with product MRP. Incase of dual MRP then higher
4 2
MRP SEL and price prompt should be available for those skus.
5 EAN code should be updated for all products. 1
6 FIFO to be maintained for all skus. 1
7 Nil expired stock available on the floor. 2
8 Nil difference in global count for cosmetics. 1
Provisional inventory stock should be displayed on the floor or 'ON Hand'
9 2
should be zero for those skus.
10 Post for the day is actioned and pending posts to be highlighted. 1
Promotion file should be implemented on the floor with necessary
11 2
signage's/ talkers/ drop downs as indicated.
Price override report to be actioned. SEL/Barcode should be changed
12 1
wherever applicable.
Document check in store 100%
13 Updated price check schedule should be available with SOM/DGM/GM 1
sign off.
14 POST file to be available with sign off from SM,SOM and GM. 1
15 Pink slip process to be followed in Cosmetics & Fragrances counter. 1
Global count should be on done daily basis and data to be preserved for 3
16 1
month period.
17 DILO should be actioned on a daily basis and It should be reviewed by 2
SOM/DGM,GM.
18 Shrink task list should be audited on weekly basis along with SOM and it 1
should be reviewed by GM.
Reports check 100%
19 1
Products should not be repeated for more than 2 days in price override.
 Obtain
Remarks Annexure
Scores %
41% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
26%
0
0
0
0
1
1
0
1
0
1
0

1
71%
1
1
1
1

1
100%
1
 Minimum
Sr. No. As per process
Scores
STAPLES - Manager Name 100%
Live check in Store 100%
1 SEL should be available for all products displayed on floor. 2
2 I'll be back ticket should be available for OOS skus. 2
3 SEL our price should match with system price at any given point of time. 2

SEL MRP should match with product MRP. Incase dual MRP then higher
4 MRP SEL should be available and price prompt should be available for 2
those skus.
5 EAN code should be updated for all products. 1
6 FIFO to be maintained for all SKUs. 1
7 Nil expired stock available on floor and backstore. 2
Provisional inventory stock should be displayed on the floor or 'ON Hand'
8 2
should be zero for those skus.
9 Post for the day is actioned and pending posts to be highlighted. 1
Promotion file should be implemented on the floor with necessary
10 2
signage's/ talkers/ drop downs as indicated.
Price override report to be actioned. SEL/Barcode should be changed
11 1
wherever applicable.
Document check in store 100%
Updated price check schedule should be available with SOM/DGM/GM
12 1
sign off.
13 POST file to be available with SM, SOM and GM sign off. 1
DILO should be actioned on a daily basis and It should be reviewed by
14 2
SOM/DGM/GM
Shrink task list should be audited on weekly basis along with SOM and it
15 1
should be reviewed by GM.
Reports check 100%
16 Products should not be repeated for more than 2 days in price override. 1
 Obtain
Remarks Annexure
Scores %
33% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
22%
0
0
0

1
1
0
0
1
0

1
60%
1
1
0

1
100%
1
 Minimum
Sr. No. As per process
Scores
PERISHABLE - Manager Name 100%
Live check in Store 100%
1 SEL/Signage should be available for all products displayed on floor. 2
2 SEL Our price should match with POS price at any given point of time. 2

SEL MRP should match with product MRP. Incase dual MRP then higher
3 MRP SEL should be available and price prompt should be available for 2
those skus.
4 EAN code should be updated for all products. 1
5 FIFO to be maintained for all skus. 1
6 Nil expired stock available on floor, walk in chiller & Freezer. 2
Provisional inventory stock should be displayed on the floor or 'ON Hand'
7 2
should be zero for those skus.
8 Post for the day is actioned and pending posts to be highlighted. 1
9 Hyper Trust' signage to be available near weighing scale. 1
Inventory of Prep SKUs should be zero at end of the day. Or system stock
10 1
should tally with the physical stock.
11 Pending RTV List v/s physical stock should tally. 1
Price override report to be actioned. SEL/Barcode should be changed
12 1
wherever applicable.
Document check in store 100%
Updated price check schedule should be available with SOM/DGM/GM
13 1
sign off.
14 List of pending RTV should be available. 1
15 POST file to be available with SM, SOM and GM/DGM sign off. 1
Price change form to be filled, signed and available for all Happy hours
16 1
SKUs.
Thawing record, Daily area inspection and Weekly area inspection checklist
17 1
should be filled and signed by SM & SOM.
DILO should be actioned on a daily basis and It should be reviewed by
18 2
SOM/DGM,GM
Shrink task list should be audited on weekly basis along with SOM and it
19 1
should be reviewed by GM.
Reports check 100%
20 Make/break should be done on same day of processing. 1
21 Products should not be repeated for more than 2 days in price override. 1
22 Happy hours skus sale should not be more than 2-3 % of overall sale. 2
 Obtain
Remarks Annexure
Scores %
48% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
35%
0
0

0
1
0
0
1
1
1
1
1
75%
1
1
1
1

1
50%
1
1
0
 Minimum
Sr. No. As per process
Scores
CODE MANAGEMENT - Manager Name 100%
Live check in Store 100%
1 Expiry date of all skus with shelf life should be captured in MMS. 1
2 Nil expired products on floor. 2
3 Nil expired products in backstore. 2
SOM/DGM/GM to approve the 50% off/ BOGOF before it is put on sale for
4 1
each sku
Document check in store 100%
Nil blanks against the skus. All skus to be covered for expiry in the same
5 1
month.
6 Backstore expiry date should be captured. 1
7 New skus list to be actioned and filed weekly. 1
8 SOM/DGM/GM signature should be available on Bogof/50% approval form. 1
Invetory should be zero for all skus mentioned as OOS or expiry date
9 1
should be mentioned against the sku.
10 SA name should be available on the expiry list. 1
11 Documents to be available as per record keeping process. 1
 Obtain
Remarks Annexure
Scores %
69% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
33%
1
0
0
1
100%
1
1
1
1

1
1
1
 Minimum
Sr. No. As per process
Scores
Home - Manager Name 100%
Live check in Store 100%
1 SEL should be available for all products displayed on floor. 2
2 SEL Our price should match with POS price. 2
SEL MRP should match with product MRP. Incase of dual MRP then higher
3 2
MRP SEL and price prompt should be available for those skus.
4 Barcodes should be available on all products, wherever applicable. 2
5 Barcode price should match with POS price. 2
6 EAN code should be updated for all products. 1
7 FEFO to be maintained for all skus. 1
8 Nil expired stock available on the floor. 2
Provisional inventory stock should be displayed on the floor or 'ON Hand'
9 2
should be zero for those skus.
10 Post for the day is actioned and pending posts to be highlighted. 1
11 Promotion file should be implemented on the floor with necessary 2
signage's/ talkers/ drop downs as indicated.
Price override report to be actioned. SEL/Barcode should be changed
12 1
wherever applicable.
Document check in store 100%
13 Updated price check schedule should be available with SOM/DGM/GM 1
sign off.
14 POST file to be available with sign off from SM,SOM and GM. 1
15 Discount slip should be filled for all products sold on discount. 1
DILO should be actioned on a daily basis and It should be reviewed by
16 2
SOM/DGM,GM.
17 Shrink task list should be audited on weekly basis along with SOM and it 1
should be reviewed by GM.
Reports check 100%
18 1
Products should not be repeated for more than 2 days in price override.
 Obtain
Remarks Annexure
Scores %
33% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
20%
0
0
0
0
0
1
1
0
0
1
0

1
67%
1
1
1
0

1
100%
1
 Minimum
Sr. No. As per process
Scores
FURNITURE - Manager Name 100%
Live check in Store 100%
1 SEL/Signage should be available for all products displayed on floor. 2
2 SEL/Signage Our price should match with POS price. 2
3 Barcodes should be available on all products. 1
Provisional inventory stock should be displayed on the floor or 'ON Hand'
4 2
should be zero for those skus.
5 Post for the day is actioned and pending posts to be highlighted. 1
Price override report to be actioned. SEL/Barcode should be changed
6 1
wherever applicable.
7 Physical product should be available as per defective list. 1
Document check in store 100%
Updated price check schedule should be available with SOM/DGM/GM
8 1
sign off.
9 POST file to be available with sign off from SM,SOM and GM. 1
10 Updated defective list should be available with store at all time. 1
11 Discount slip should be filled for all products sold on discount. 1
DILO should be actioned on a daily basis and It should be reviewed by
12 2
SOM/DGM,GM.
Shrink task list should be audited on weekly basis along with SOM and it
13 1
should be reviewed by GM.
Reports check 100%
14 Products should not be repeated for more than 2 days in price override. 2
15 HD challan should be punched in system on same day of transaction 1
Complete and accurate details should be entered in Home Delivery
16 1
challan.
 Obtain
Remarks Annexure
Scores %
90% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
100%
2
2
1
2
1
1
1
100%
1
1
1
1
2

1
50%
0
1
1
 Minimum
Sr. No. As per process
Scores
CDIT - Manager Name 100%
Live check in Store 100%
1 SEL/Signage should be available for all products displayed on floor. 2
2 SEL/Signage our price should match with POS price. 2

SEL MRP should match with product MRP. Incase of dual MRP then higher
3 2
MRP SEL and price prompt should be available for those skus.

EAN code should be updated or barcode should be available for all

4 1
products.
5 Nil difference in global count. 1
6 Nil difference in Free gift global count 1
Provisional inventory stock should be displayed on the floor or 'ON Hand'
7 2
should be zero for those skus.
8 Post for the day is actioned and pending posts to be highlighted. 1
Promotion file should be implemented on the floor with necessary
9 2
signage's/ talkers/ drop downs as indicated.
Price override report to be actioned. SEL/Barcode should be changed
10 1
wherever applicable.
11 Physical product should be available as per defective list. 1
Document check in store 100%
Updated price check schedule should be available with SOM/DGM/GM
12 1
sign off.
13 POST file to be available with sign off from SM,SOM and GM. 1
Global count should be on done daily basis and data to be preserved for 3
14 1
month period.
15 Updated defective list should be available with store at all time. 1
16 Discount slip should be filled for all products sold on discount. 1
DILO should be actioned on a daily basis and It should be reviewed by
17 2
SOM/DGM,GM.
Shrink task list should be audited on weekly basis along with SOM and it
18 1
should be reviewed by GM.
Reports check 100%
19 Products should not be repeated for more than 2 days in price override. 1
20 HD challan should be punched in system on same day of transaction 1
Complete and accurate details should be entered in Home Delivery
21 1
challan.
 Obtain
Remarks Annexure
Scores %
56% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
38%
0
0

1
1
1
0
1
0

1
1
75%
1
1
1
1
1
0

1
100%
1
1
1
 Minimum
Sr. No. As per process
Scores
STS - Manager Name 100%
Live check in Store 100%
1 SEL/Siganges should be available for all products displayed on floor. 2
2 SEL Our price should match with POS price. 2
SEL MRP should match with product MRP. Incase of dual MRP then higher
3 2
MRP SEL and price prompt should be available for those skus.
4 Barcodes should be available on all products, wherever applicable. 2
5 EAN code should be updated for all products. 1
6 Nil difference in global count of Health formulas. 1
7 FEFO to be maintained for all skus with expiry dates. 1
8 Nil expired stock available on the floor. 2
Provisional inventory stock should be displayed on the floor or 'ON Hand'
9 2
should be zero for those skus.
10 Post for the day is actioned and pending posts to be highlighted. 1
Promotion file should be implemented on the floor with necessary
11 2
signage's/ talkers/ drop downs as indicated.
Price override report to be actioned. SEL/Barcode should be changed
12 1
wherever applicable.
13 Physical product should be available as per defective list. 1
Document check in store 100%
Updated price check schedule should be available with SOM/DGM/GM
14 1
sign off.
15 POST file to be available with sign off from SM,SOM and GM. 1
Global count should be on done daily basis and data to be preserved for 3
16 1
month period.
17 Updated defective list should be available with store at all time. 1
18 Discount slip should be filled for all products sold on discount. 1
DILO should be actioned on a daily basis and It should be reviewed by
19 2
SOM/DGM,GM.
Shrink task list should be audited on weekly basis along with SOM and it
20 1
should be reviewed by GM.
Reports check 100%
21 Products should not be repeated for more than 2 days in price override. 1
22 HD challan should be punched in system on same day of transaction 1
Complete and accurate details should be entered in Home Delivery
1
23 challan.
 Obtain
Remarks Annexure
Scores %
48% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
30%
0
0
0
0
1
1
1
0
0
1
0

1
1
75%
1
1
1
1
1
0

1
100%
1
1
1
 Minimum
Sr. No. As per process
Scores
FASHION - Manager Name 100%
Live check in Store 100%
1 Barcodes should be available on all products. 2
2 Barcode price should match with POS price. 2
3 Post for the day is actioned and pending posts to be highlighted. 1
Provisional inventory stock should be displayed on the floor or 'ON Hand'
4 2
should be zero for those skus.
Promotion file should be implemented on the floor with necessary
5 1
signage's/ talkers/ drop downs as indicated.
Document check in store 100%
Updated price check schedule should be available with SOM/DGM/GM
6 1
sign off.
7 POST file to be available with sign off from SM,SOM and GM. 1
Global count should be done on daily/weekly basis and data to be
8 1
preserved for 3 month period.
DILO should be actioned on a daily basis and It should be reviewed by
9 2
SOM/DGM,GM.
Shrink task list should be audited on weekly basis along with SOM and it
10 1
should be reviewed by GM.
Reports check 100%
11 Products should not be repeated for more than 2 days in price override. 1
 Obtain
Remarks Annexure
Scores %
47% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
25%
0
0
1
0

1
67%
1
1
1

1
100%
1
 Minimum
Sr. No. As per process
Scores
HOME DELIVERY - Manager Name 100%
Document check in store 100%
Route planning to be done and dispatch details should be attached with HD
1 1
challans for the day
2 System NRGP copy to be available. 1
3 All NRGPs has to be authorised as per authorisation matrix. 1
4 File should be maintained for Forcefully closed/Cancelled challan. 1
SOM/DGM/GM/Store Mgr sign should be available on Forcefully
5 1
closed/Cancelled challan and remarks for Cancellation should be available.

6 Customer acknowledgement should be available for all Home Deliveries. 1

7 Cash memo has to be attached with each HD challan. 1
8 Feedback form to be attached with each HD challan. 1
Feedback to be entered in CFS and CFS number should be mentioned on
9 1
feedback form.
10 Pick up slip to be generated for refund / replacement products 1
11 Product should be picked up within 3 days of refund 1
MEP to be prepared for refunded & replacement products, all details
12 1
should be filled accurately.
13 MEP should be signed by Security staff & Dept manager. 1
Transaction mismatch report should be printed daily and it should be filed
14 1
with GM signature. Remarks for mismatch should be mentioned.
DILO should be actioned on a daily basis and It should be reviewed by
15 2
SOM/DGM/GM.
Reports check 100%
Excel file should be maintained for partial deliveries and delivery status
16 1
should be updated.
17 Challan should be modified, incase of change in delivery date. 1
Nil difference in Preferred delivery date & actual delivery date. If any,
18 1
details to be available for the same.
Challan should be closed within 24 hour of delivery. Nil challan in
19 1
'Undelivered' status. If any, details should be available.
MEP has to be prepared and updated into system for refund/replacement
20 1
products.
Products requiring demo / assembling have to be assigned on the day of
21 1
delivery and same to be entered in the system.
22 Nil difference in prefer Demo date and Actual Demo date. 1
 Obtain
Remarks Annexure
Scores %
70% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
56%
0
0
0
0

1
1
1
1
1
1
1
1

0
100%
1
1
1

1
1
 Minimum
Sr. No. As per process
Scores
CSD & CHECKOUT - Manager Name 100%
Live check in Store 100%
Global count to be done at CSD for Gillette, Saffron, Cigarette.
1 1
Discrepancies should be investigated & corrected by team.
2 Nil mismatch in physical qty v/s system qty from the global count. 2
Discovery club card to be counted daily and closing stock to tally with
3 1
opening stock
4 Gift vouchers to be counted on daily basis. 1
5 Nil mismatch in physical qty v/s book qty of Gift vouchers. 1
Backend outward & CSD inward register of Gift voucher should tally for
6 1
amount, qty & date.
7 Free gift to be counted daily. Nil difference in book qty and physical qty. 1
8 Nil expired product at Free gift counter. 2
9 Cashier's ID should match with ORAPOS login ID. 1
10 Cashier should ask each customer for DCC to be swiped on POS. 1
Document check in store 100%
11 Weekly Price Prompt Disabled report should be printed. 1
12 Price prompt should be enabled for dual MRP skus in a week period. 2
13 Daily item void report should be printed and signed off by GM/DGM. 1
Weekly and Monthly item void report to be analyzed. Data should be
14 analysed by dept and by reason. Action plan to be available for weekly & 1
monthly item void.
Prepare monthly cashier performance report to review their performance
15 towards grooming, scanning, speed, accuracy, attendance, greetings, 1
items scanned per minute, item voids etc.
Cashiers signature and GM/DGM signature should be available on cashier
16 1
performance report.
All feedbacks/ Complaint should be entered in CFS. CFS no should be
17 1
available.
18 Discount slip should be duly filled and signed. 1
Valuable (Cash, Jewallary, Bannk Cards etc.) L&F iteam should be handed
19 1
over to finanace same day of receipt.
Other Lost & Found items should be handed over to LP on 3rd day of
20 1
receipt.
Credit note should be accepted within 90 days from date of issue. In case
situation arises, it can be redeemed after taking approval from
21 1
GM/DGM/SOM. Redemption after 9 months of expiry should be approved
only by GM/Store Manager. MOA to be followed.
GVs should be accepted within 18 months from the date of issue. In case
situation arises, it can be redeemed after taking approval from
22 1
GM/DGM/SOM. Redemption after 24 months of expiry should be approved
only by GM/Store Manager. MOA to be followed.
23 Post void should be approved by GM/DGM/Store Manager only. 1
24 Cash refund slip below Rs.100/- to be sign off by SM/SOM. 1
25 Cash refund slip above Rs.100/- to be sign off by GM/DGM. 1
Merchandise refund report to be printed off daily and annotated by SOM
26 1
and GM/DGM.
Goods in saleable condition/HAM products should be handed over to
27 1
department and acknowledgement on the refund report.
 Weekly and monthly report to be analyzed, reason code and dept wise.
28 1
Action plan to be available to reduce refunds.
29 Bill copy should be attached with DCC application form. 1
Bills attached with the application form should bear the Card # as swiped
30 1
on the till (Generated).
Mandatory fields Title, Name, Address, DOB, Mobile #, email id &
31 Customer's signature should be available on the application form. (Out of 2
mobile number, address, email id any two can suffice).
32 Mandatory fields to be entered in MMS as per DCC application form. 2
CSD manager has to check all mandatory details and sign off the
33 1
application form & cash memo.
DILO should be actioned on a daily basis and It should be reviewed by
34 2
SOM/DGM,GM.
Shrink task list should be audited on weekly basis along with SOM and it
35 1
should be reviewed by GM.
Reports check 100%
Products should not be refunded after 14 days of purchase. Incase of
36 situation arises it can be refunded only after taken approval from 1
GM/DGM/SOM.
Non refundable products should not be refunded. Incase of situation arises
37 1
it can be refunded after taking approval from GM/DGM/SOM.
Products should not be refunded without bill. Incase of situation arises it
38 1
should be refunded only after approval from GM/DGM/SOM.
Correct reason codes to be punched in the system while processing the
39 2
refunds.
Updated refund excel report to be available, Date of Purchase, previous bill
40 transaction number should be available against each refund transaction. 1
Date format should be same for all days.
Customer name & contact number should be available against each
41 1
refunded sku.
42 Gift voucher should be issued to customer in the sequential order only. 1
Complete & accurate details should be entered in MMS for all DCC
43 1
customers
44 DCC Enrollment should be done within 48 hours of sale. 2
Exception report of DCC to be generated on a daily basis and resolve it
45 1
within 48 hours.
 Obtain
Remarks Annexure
Scores %
68% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
58%
0
0
1
1
1
1

1
0
1
1
72%
1
0
1

1
1
1

1
1
1
1

1
 1
1
1

0
1

1
67%

1
0
1
 Minimum
Sr. No. As per process
Scores
STOCK CONTROL - Manager Name 100%
Live check in Store 100%
1 PICS checklist to be duly signed. 1
2 First cut variance report should have only physical count. 1
3 Accuracy in counting. Live count to be done for any PICS posted. 2
Negative inventory after freezing the batch should be adjusted during PICS
4 1
only. (exception considered for Pending inward)
5 RTBM to be checked during SAV Meeting. RTBM Qty match with actuals. 1

All QDN not collected by vendor, kept in back store for more than 30 days
6 1
should be gained in system or disposed off.
Document check in store 100%
PICS sign off sheet should be followed. Sign off by all managers and all
7 1
details should be available.
8 Freezing report should be attached with all PICS dockets. 1
9 First cut variance and all working variance report should be attached. 1
Count sheet should be attached with PICS docket for manual stock take
10 1
and sign off to be done in all sheets.
Investigation report (floor count sheet) to be attached with all mandatory
11 1
signatures. 100 skus to be checked.
Investigation report to be signed by Stock Controller, LP manager and
12 1
Profit manager.
Final posting MMS summary report should be attached with sign off in all
13 1
PICS docket.
14 PICS data to be available for 1 year in store as per record keeping SOP. 1
Schedule to match with actuals. In case of deviation, GMs/COO/VP
15 1
approval mail copy should be filed with the PICs docket.
All SAVs to be passed in right reason code, Incase of error it should be
16 1
corrected, filed with sign off of GM.
DILO should be actioned on a daily basis and It should be reviewed by
17 2
SOM/DGM,GM.
Shrink task list should be audited on weekly basis along with SOM and it
18 1
should be reviewed by GM.
Reports check 100%
PICS should be posted same day of freezing. In case delay then GM or
1
19 DGM (in absence of GM) approval should be available.
20 Negative Inventory Skus should be investigated & corrected on daily basis. 1
21 Value of Negative inventory should be less than 0.30% to sale. 1
Negative Inventory Skus for packing material & Loyalty program should be
22 1
corrected on monthly basis.
23 I'll Be Back correction should be done on daily basis (except Weekends). 1
24 I Will be back compliance should be 95% and above. 1
25 SAV to be passed every month for consumables. 1
All RTBMs of previous day should be in "Approved" or "Cancelled" status
26 1
only.
Financial Analysis 100%
27 Is the Shrink of the store under budget for MTD % to sales? 1
28 Is the Damage of the store under budget for MTD, % to sales ? 1
29 Is the Pedump of the store under budget for MTD % to sales? 1
 Obtain
Remarks Annexure
Scores %
87% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
71%
1
1
0
1

1
85%
1
1
1
1

1
100%
1

1
1
1

1
1
1
1
100%
1
1
1
 Minimum
Sr. No. As per process
Scores
RECEIVING - Manager Name 100%
Live check in Store 100%
Free gift excel sheet to be maintained for inward & outward entries,
1 1
balance qty should tally with physical qty
2 Nil expired stock at SST. 2
3 Accurate weight should reflect on all weighing scales. 1
4 All products should be scanned at SST desk before moving on floor. 1
Price override report should be actioned. Barcodes should be printed and
5 1
given to department for floor & back store stock.
6 FEFO should be maintained in back store. 1
7 Repack stock should not be accepted after 45 days of manufacturing date. 1
STM should be shipped in MMS after loading the stock in vehicle (except
8 1
Virtual STMs).
Details of RTV number, RTV date, Qty should be available on box for RTV
9 1
stock
10 Physical qty of RTV stock should tally with RTV ship qty in MMS. 1
Document check in store 100%
All weighing scales should be calibrated twice in a day (Including customer
11 weighing scale without barcode). GM/DGM/SOM sign off should be 1
available.
12 Big weighing scale should be calibrated with minimum 40 kg. 1
R&P file should be printed 1 hour before store opening and handed over to
13 1
department. R&P file should be emailed to Fashion department.

Vehicle incoming/outgoing time, Inward details to be maintained with

14 Security Register. RC#, RC date & BM date to be updated at end of the 1
day.
15 Inward stamps to be available on all Invoice/STMs gate pass. 1
16 All invoices are as per statutory compliance. 1
Complete company name (Hypercity Retail India LTD) should be available
17 1
on invoice.
Other than ADSD vendor all stock should be counted while receiving. PO
18 1
should be available for all invoices. (except DSD & ADSD)
RC should be done on same day of receipt. Nil difference in physical
19 1
receiving and RC date.
20 MRP discrepancy register should be available for manual receiving. 1
QDN to be made for Short, Excess, Not in PO, Damage, Expiry/Near expiry
21 1
receiving also for SOR DSD vendors.
22 Quality check format to be attached for F&V receiving. 1
RTV to be done within 1 day of manual Return to Back Store Memo and /
23 1
or buyers approval.
24 RTV request form to be attached with every RTV docket. 1
25 Buyer approval should be available for all virtual RTVs 1
Screen shot of brand expiry tracker/Buyer approval should be attached with
26 1
every RTV.

B2B portal screen shot should be attached with every RTV. B2B Credit
27 1
balance in Vendor's account should not be less than RTV value.
 After shipping RTV, It should be communicated to Vendor & Buyer. 1st
28 1
email copy should be filed with RTV docket.
29 RTV stock should be disposed off after 30 days of ship date. 1
30 RTV to be dispatched as per buyer's instructions 1
31 NRGP to be prepared for all products taken out of store. 1
All details like SKU #, Description, Value, Qty, date, Reason for removal,
32 1
Receiver details should be mentioned on NRGP voucher.
33 All NRGPs has to be authorised as per authorisation matrix. 1
Register to be maintained for NRGP and details should match with NRGP
34 1
voucher.
DILO should be actioned on a daily basis and It should be reviewed by
35 2
SOM/DGM,GM
Shrink task list should be audited on weekly basis along with SOM and it
36 1
should be reviewed by GM.
Reports check 100%
Products should not be repeated in price override report for more than 2
37 1
days.
Price override report should be maintained by SST with all remarks and
38 1
action.
39 Receiving should be done through DCMS only. 1
MRP should be changed in DCMS incase any discrepancy in PO MRP and
40 product MRP. Mail should be sent to buyer to change MRP for Non GKM 1
skus.
41 All RA's should be in 'Freeze' status in DCMS Mobicule. 1
Nil difference in RC date and RC process date. RC should be completed by
42 1
day end for all receiving.
43 QDN to be raised in system on same day of RC completion 1
44 Bill matching to be completed on same day of RC. 1
45 BM should be done within 40 days of RC for ADSD. 1
Nil STM in hanging status. 1 day exception for Maharashtra stores and 5
46 1
days exception for out station stores.
STMs should be inwarded in system within 2 days for local stores & 5 days
47 1
for out station stores after actual stock receipt.
48 DC issue report should match with Transfer discrepancy report. 1
49 QDN tracker should be available with store. 1
50 RTV tracker should be available and it should match with system report. 1
 Obtain
Remarks Annexure
Scores %
90% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
82%
1
0
1
1
1
1
1

1
1
89%

1
1
1

1
1
1
1
1
1
1
1

1
 1
1
1
1
1
0
1

1
100%
1

1
1

1
1
1
1
1
1

1
1
1
1
 Minimum
Sr. No. As per process
Scores
STORE MANAGER - Manager Name 100%
Live check in Store 100%
Correct temperature recording to be done by maintenance team for all
1 1
freezers and Chillers.
2 Nil quantity difference in asset. 1
3 Asset tagging to be done for all assets. Asset tag should be readable. 1
Document check in store 100%
Temperature log book should be checked and signed by maintenance
4 2
manager daily.
5 Asset count should be done quarterly as per given schedule. 1
6 Asset count document should be signed off by GM & Area Manager. 2
Self audit report should be printed and filed in GM cabin with Area
7 1
Manager's sign off.
Pest control to be done on daily basis (except w/off day). Valid agreement
8 1
should be available.
9 All details should be available on RGP voucher. 1
10 RGPs to be authorised as per authorisation matrix. 1
11 Register to be maintained for RGP. 1
12 NRGP to be prepared for scrap sale. 1
13 Excel sheet to be maintained for RGPs and it should match with register. 1

Lost & found bank card should be destroyed after 3 days of receipt by
14 Account dept in front of LP team. Cash should be donated to an approved 1
charity.
Photocopy of destroyed lost & found bank cards and charity slip should be
15 1
filed in finance cabin.

Lost & found Gold & Silver ornaments should be kept in sealed bag for 1
16 1
year & then donated to charity organization who provides 80G certificate.

Lost & Found products with LP team should be disposed off after 30 days
17 1
of receipt.
18 All New/updated process notes should be printed & filed in GM cabin. 1
DILO should be actioned on a daily basis and It should be reviewed by
19 2
Area Manager. SOM DILO should be reviewed.
Reports check 100%
All RGPs should be within due date or extension should be taken, 2
20 1
extensions are allowed.
21 Internal audit report and action plan should be available. 1
22 Self audits should be send to audit team as per schedule. 2
 Obtain
Remarks Annexure
Scores %
69% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
100%
1
1
1
68%
0
1
0
1

1
1
1
1
1
1

1
1
0
50%
1
1
0
 Minimum
Sr. No. As per process
Scores
VM - Manager Name 100%
Live check in Store 100%
1 ALL VM area is clean and dust free 1
2 Global count of VM inventory 1
3 Global count of Signage paper 1
4 VM room clean 1
5 Weekly promotions execution 1
Document check in store 100%
6 NRGP made for all damages/scrap products 1
7 Monthly Visits from SO and points actioned 1
8 Purchase register maintained 1
9 All Pos payment to be cleared as per the credit period 1
10 Asset count conducted every quarter 1
DILO should be actioned on a daily basis and It should be reviewed by 2
11 DGM,GM.
Reports check 100%
12 PO to be raised before receiving stock 1
 Obtain
Remarks Annexure
Scores %
85% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
100%
1
1
1
1
1
67%
1
1
1
1
1

100%
1
 Minimum
Sr. No. As per process
Scores
ADMIN - Manager Name 100%
Live check in Store 100%
1 Store entrance, Façade clear of all rubbish and dust 1
2 Pest control activity conducted for all areas as per agreement 1
3 Washrooms clean as per the schedule 1
4 Locker room clean as per schedule and changing rooms cleaned 1
5 Availability of clean aprons and coats in Prep room and M&F Room 1
6 Shopping baskets and trollies deep cleaned 1
7 Garbage room clean - Dry and wet demarcation and seggregation 1
8 Backstore and Receiving area clear of all cobwebs 1
9 Baggage counter token number reconciliation 1
10 Stationery - book stock to match with actuals 1
11 Carry bags - book stock to match with actuals 1
12 Bags on roll - book stock to match with actuals 1
13 Uniform distribution - book stock to match with actuals 1
14 Housekeeping room is clean and tidy 1
Document check in store 100%
Pest control checklist available on daily basis for all areas covered and 1
15 signed off.
16 All customer complaints related to washrooms and hygiene actioned 1
17 Carry bag reconciliation 1
18 Consumables reconciliation (Bags on roll) 1
19 All Pos payment to be cleared as per the credit period 1
20 Asset count conducted every quarter 1
DILO should be actioned on a daily basis and It should be reviewed by 2
21 SOM/DGM,GM.
Reports check 100%
22 All PO in approved status 1
23 PO to be raised before receiving stock 1
 Obtain
Remarks Annexure
Scores %
88% Audit period - 1/7/14 to 20/8/14 Audit Date - 20/8/14
86%
1 found clean
1 done as per schedule
0 not neatly maintained
1 cleaned
1 available
1 done as per schedule
1 found ok
1 no cobwebs
1 token availble
1 match with actual
1 carry bag as per KG
1 yes
0 five uniform variance come during audit
1 NA
88%
1 yes

1 NA
1 done for the month of july
1 done for the month of july
1 yes
1 yes

1
dilo maintain from 1 aug'14
100%
1 yes
1 yes
 Minimum
Sr. No. As per process
Scores
Maintenance - Manager Name 100%
Live check in Store 100%
1 Electricals on not before 15 mins of Store opening 1
2 AHU rooms cleared with no stock and lights off 1
Document check in store 100%
3 Floor temperature records for 12pm, 4pm, 8 pm 1
4 Record readings of all main meter (energy, water and sub meter) 1
5 Record readings of water cooled chiller system reading 1
6 Check maintenance complaints logbook at all locations 1
7 Log & resolved If any damaged locks/doors on priority 1

8 Check AMC of each and every equipment every quarter as per the 1
agreement
9 All Pos payment to be cleared as per the credit period 1
10 Unit temperature recorded every hour. Action plan incase of deviation 1
11 Asset count conducted every quarter 1
12 Maintenance Service of all equipments as per schedule 1

13 1
Maintenance checklist rolled out by SO Projects followed on daily basis

14 DILO should be actioned on a daily basis and It should be reviewed by 2

DGM,GM.
Reports check 100%
15 All indicating machines calibrated annually 1
16 PO to be raised before receiving stock 1
 Obtain
Remarks Annexure
Scores %
88% Audit period - 1/5/14 to 31/5/14 Audit Date - 2/6/14
100%
1
1
85%
1
1
1
1
1

1
1
1
1

100%
1
1