Assessing and measuring organizational performance; program assessment and evaluation ➢ If an

organization is to survive, it must periodically assess various performance of; • Finances • Process •
People • Mission ➢ Usually, the assessment begins with the organization’s mission as the basis for goals
and measurable objectives Assessing and measuring organizational performance; Measurement Tools
Benchmarking • Assess operational organizational performance • Conducts a self-assessment •
Compares itself to other similar organizations to gauge its relative performance • National Public Health
Performance Standard program has developed such standards for both states and local health agencies.
Assessing the Quality of Care In 1969, Donabedian pioneered a framework for assessing health care
quality in terms of: 1. Structure - The physical resources and human resources that a hospital or health
maintenance