category sub category 1 sub category 2

issues cp time showed up late

issues cp time

review has low stars

issues cleaning quality
but positive text

pre-book questions/feedback how to book

pre-book questions/feedback recommeded hours

pre-book questions/feedback 1 cleaner per request

pre-book questions/feedback price

pre-book questions/feedback what's included

pre-book questions/feedback supplies

pre-book questions/feedback bonding/insurance

 cannot book a single
pre-book minimum appointment. recurring
contract required

pre-book minimum minimum days out

pre-book minimum minimum hours

example of
pre-book voucher voucher/how to
redeem

pre-book voucher credit card needed

 1 voucher per accuont
pre-book voucher policy - self apply as
credits

post-book charges tip not included

submitted job > 7 days

post-book job
out

your request is
post-book job currently being
matched
 system cancel - no
post-book job
cleaner accepted

system cancel - no
post-book job
cleaner accepted

CP (Cleaning
post-book can't choose gender
Professional)
 macro
I'm sorry on behalf of your Cleaning Professional for their late arrival.

Please tell your Cleaning Professional if you prefer they stay the full hours you booked; or to end at your original end time a
only be charged for the hours worked.

After the appointment, you'll have a chance to leave a review, and I encourage you to provide this feedback so your Cleanin
Professional knows where to improve, and so future clients are well informed when choosing their best cleaner.

- Emma, <<brand>> HQ

I'm sorry to hear <<CP FIRST_NAME>> didn't charge you the correct amount of time. Though this discrepancy doesn't hap
resolving it is pretty straight forward.

<<brand>>'s Resolution Process gives you the right to request a partial or full refund from <<CP_FIRST_NAME>>.

<<CP_FIRST_NAME>> will have 7 days to accept or decline to your request.

To start your refund request, click here: https://<<brand>>.com/customer/<<JOB_ID>>/invoice

- Emma, <<brand>> HQ

Thank you for reviewing your cleaner <<CP FIRST_NAME>>. I noticed that you rated them <<NUM STARS>> stars, but yo
seemed pretty positive. We designed reviews as a way to recognize and show appreciation for your cleaner's hard work.

It also helps <<CP FIRSTNAME>> by showing other clients who to request where the number of stars are also taken into
consideration.

If this was an error and you would like to update your review, you may do so here: https://<<brand>>.com/s/ruCaak5

- Emma, <<brand>> HQ

To get started, please visit https://<<brand>>.com/s/I9Bnuyc to choose a date & time and our website will show you all of ou
cleaners, their profiles, reviews, & availabilities, so you can choose the Cleaning Professional that you want!

To learn more about how to book an appointment, visit our Help Center: <<brand>>.com/help/?q=How%20to%20book

Looking forward to cleaning your home soon!

- Emma, <<brand>> HQ

Generally:
2 hours: A quick kitchen & bathroom touch up
3 hours: One-bedroom apartments
4 hours: 2-bedroom,2-bathroom apartments
6 hours: Small midsized homes or an initial deep clean
_x000B_
To get a more accurate gauge on how long it will take to clean your home, please visit https://<<brand>>.com/s/I9Bnuyc
_x000B_
You'll be able to enter the number of bedrooms and bathrooms you have and when it was last cleaned. The system will the
recommend the appropriate number of hours based on your answers.

You can help your cleaner by prioritizing what is most important to you in your cleaning notes or with them when they arrive

- Emma, <<brand>> HQ
Thank you for booking a <<brand>> cleaning!

To help you get the fastest match, you can send your request to up to 3 Cleaning Professionals.

One cleaner will be able to accept the request, and you'll only be charged for that one cleaner.

If you need a second cleaner, please submit another request for the same date & time.

- Emma, <<brand>> HQ

Each of our Cleaning Professionals set their own hourly rate to compete for your business. You can see their profile, price,
and choose the Cleaning Professional that you want!

In the New York City area, a typical 2.5-3 hour appointment costs ~$100, give or take $15.

You can see all of our available cleaners, their profiles, reviews, & availabilities at https://<<brand>>.com/s/I9Bnuyc

I hope we'll be able to help clean your home soon!

- Emma, <<brand>> HQ

Thanks for reaching out!

Service includes scrubbing/ sanitizing toilets, sinks and showers; wiping down and dusting all surfaces; vacuuming and swif
floors; taking out trash & recycling; doing dishes, general organization, on-site laundry, wash and fold, and more - just ask!

Cleaners arrive with all cleaning supplies and products necessary.

To book an appointment: https://<<brand>>.com/s/I9Bnuyc

Learn more: https://<<brand>>.com/help/?q=what's%20included

- Emma, <<brand>> HQ

Each of our Cleaning Professionals arrives fully equipped with the supplies to thoroughly clean your home. When you reque
Cleaning Professional, you'll be able to learn more about them from their profile, see their reviews and availability.

If you have a preference for the cleaning supplies to be used, you can let your Cleaning Professional know once you are ma
before your upcoming appointment.

To book an appointment: https://<<brand>>.com/s/I9Bnuyc

To learn more about what's included in the service, you can visit our Help Center: <<brand>>.com/help/?q=Cleaning%20pro

- Emma, <<brand>> HQ

Every <<brand>> Cleaning Professional has passed a thorough criminal background check and must maintain the highest c
ratings to remain in good standing on our platform. We show each cleaner's reviews publicly on their profile.

While <<brand>> does not provide insurance, many of our Cleaning Professionals joined <<brand>> having operated their
cleaning businesses and may choose to carry their own bonding and insurance. <<brand>> does not collect this information
not provide additional bonding or insurance for our appointments.

I encourage you to review your Cleaning Professionals' profiles to select the best cleaner for your home.

- Emma, <<brand>> HQ
I understand your preference for booking one at a time.

The #1 customer feedback has been once customers find their perfect cleaner, they want to get the same cleaner again. Ou
Professionals get booked up very fast, so the best way to ensure the same cleaner is to reserve their time in advance.

If you prefer one time, just book your appointment & cancel your cleaning plan, keeping the appointment you want. There is
to do this.

To book an appointment: https://<<brand>>.com/s/I9Bnuyc

For immediate help, start Instant Chat here: https://<<brand>>.com/s/FN9vxFD

- Emma, <<brand>> HQ

To make sure we give you the very best first <<brand>> experience, we accept new client requests starting 3 days out. This
requested cleaners time to review your appointment details & accept your request. If you need sooner times, you can add th
alternate times & our cleaners will be able to accept those times based on their availability.

Once you have the cleaner you like, you can book them again through your dashboard for any available time.

To see our available cleaners: https://<<brand>>.com/s/I9Bnuyc

- Emma, <<brand>> HQ

We have a minimum booking duration because it makes sure our Cleaning Professionals can provide a detailed clean up to
<<brand>> standard. If your Cleaning Professional arrives and determines your home needs less than the minimum time, y
charged for the time actually spent working.

To book an appointment: https://<<brand>>.com/s/I9Bnuyc

- Emma, <<brand>> HQ

Great! To get started,

1. Find your Voucher Redemption Code which is 4 sets of 4 letters, e.g. AAAA-BBBB-CCCC-DDDD (not to be confused wit
letter confirmation ID, e.g. like VV-WWWW-XXXX-YYYY-ZZZZ)

You can find your Voucher Redemption Code:

a. In your purchase confirmation email, or
b. On the website where you bought your voucher

If you need help locating your voucher code, call your voucher merchant's support phone number located at the bottom of y
purchase confirmation email.

2. Visit <brand>.com/redeem

We've prepared step by step instructions for how to request your cleaner and what to expect from your cleaning.

Your voucher will be automatically applied to your appointment first. In order to reserve your time slot with your cleaner, our
needs a credit card on file (which we protect using industry-leading 256-byte encryption).

This is so that, if needed on the day of the appointment, you can request additional hours from your cleaner (otherwise, the
able to accommodate any last minute requests if they come up).

If you don't request anything extra, your credit card will not be charged.

- Emma, <<brand>> HQ
Thank you for purchasing a voucher and booking an appointment with <<brand>>! Unfortunately, it looks as though you hav
applied a voucher to your account.

<<If voucher used on job: Your voucher was used for your cleaning on <<DATE TIME>>. >>

As per our voucher policy, we only allow one voucher per account. As a one-time courtesy, you can apply the voucher as cr
your account here: https://<<brand>>.com/s/KhfX8xz

- Emma, <<brand>> HQ

I'm glad to hear that your appointment went well!

Your appointment total does not include a tip, and tipping is not expected but is certainly appreciated.

Once your appointment is completed, your dashboard will give you a chance to review your Cleaning Professional & you'll b
include an optional tip: https://<<brand>>.com/s/ruCaak5

I'm sure your Cleaning Professional would be grateful if you did choose to tip!

- Emma, <<brand>> HQ

This is Emma at <<brand>> HQ. I am sorry that no cleaner has accepted your request yet.

Your appointment date is still more than a week out, and many cleaners claim closer to the start date of appointments beca
know their schedules better at that point.

We'll notify you through text and email as soon as a cleaner accepts your request. You can also monitor the status of your a
here: https://<<brand>>.com/s/FN9vxFD

For immediate help, start Instant Chat here: https://<<brand>>.com/s/FN9vxFD

- Emma, <<brand>> HQ

We know that you are anxious to confirm your appointment and get your home sparkling!

1. Your request has been sent to our Cleaning Professionals. Our system instantly texts and emails once your appointment

2. If you have other availabilities, you may add alternate times to your request to increase the likelihood of a match:
https://<<brand>>.com/s/FN9vxFD

Cleaning Professionals have busy schedules and a little flexibility on your part goes a long way.

3. You can also monitor the status of your appointment here: https://<<brand>>.com/s/FN9vxFD

- Emma, <<brand>> HQ
This is Emma at <<brand>> HQ. I am sorry that we were unable to match a cleaner for your appointment request. This cert
typical.

I would still love to help get your home cleaned ASAP. Here are 3 cleaners we recommend in Staten Island:
Tosha R
- Has a 4.6 stars rating
- Completed 156 appointments
- Has a high reliability history

Humberto R
- Has a 5.0 stars rating
- Completed 16 appointments
- Has a high reliability history

Jessica L
- Current availablily makes for easy rebooking
- Has a high reliability history

To view their profiles, click here: https://<<brand>>.com/s/omt68h8

- Emma, <<brand>> HQ

This is Emma from <<brand>> HQ.

I am sorry <<CP FIRSTNAME>> whom you spoke was ultimately unable to accept your appointment request. This is certain
of <<brand>> and we will be speaking with them about this.

In the meantime, my priority is to get your home cleaned ASAP. Here are 3 cleaners we recommend in Staten Island:
Tosha R
- Has a 4.6 stars rating
- Completed 156 appointments
- Has a high reliability history

Humberto R
- Has a 5.0 stars rating
- Completed 16 appointments
- Has a high reliability history

Jessica L
- Current availablily makes for easy rebooking
- Has a high reliability history

To view their profiles, click here: https://<<brand>>.com/s/omt68h8

- Emma, <<brand>> HQ

Thank you for choosing <<brand>> for your cleaning. Unfortunately, we do not have an option to select the gender of your c

If you'd like to rematch the cleaner on one of your requests:

Visit https://<<brand>>.com/s/FN9vxFD & click 'Rematch Cleaner'

This will remove your matched cleaner let other cleaners accept your request. Please note, if you start the rematch process
your appointment's start time, we might not have enough time to find a match, in which case, you can re-submit your reques
charge.

- Emma, <<brand>> HQ
Upon expiration, voucher coverts into
credits equal to your voucher purchase
price.