 Unit 1: Letters, faxes, and emails
1 Document enclosed with a letter.
(enclosure)
3 Style of writing in which each line starts
directly below the one above (blocked style)
5 Phrase written on a letter intended only to
be read by the addressee. (private and
confidential)
7 Separate document attached to an email
message. (attachment)
Unit 3: Enquiries
1 Company that is partly owned by a larger
one. (subsidiary)
3 Money taken off the usual selling price of
goods when the buyer is purchasing a large
amount (quantity discount)
5 Publication giving details of goods or
services offered by a company. (catalogue)
7 Written estimate. usually for a large job such
as building a factory. (tender)
9 Person or company that buys goods from
manufacturers and sells them to retailers.
(wholesaler)
 Unit4: Replies and quotations
1 Condition of sale when the customer pays
for the transport of the goods. (carriage
forward)
3 Price which does not include additional costs
such as transport and insurance. (net price)
5 In a separate envelope or parcel. (under
separate cover)
7 Price for work to be done or a service to be
provided. (quotation)
2 Figures and ' or letters written at the top of a
letter to identify it. (reference)
4 Complimentary close used at the end of a
letter when the addressee's name is known.
(yours sincerely)
6 Name and job title typed below a signature.
(signature block)
8 The name of someone's job.
e.g. Sales Manager, Chief Buyer. (job title)
2 Person who buys goods or services from a
shop or company. (customer)
4 Place where a company demonstrates its
products. (showroom)
6 Price given for work to be done. (estimate)
8 Publication giving details about a school or
college (prospectus)
10 Term used when a supplier agrees to buy
back unsold goods (sale or return)
2 Internationally used term which indicates
which price is being quoted to the customer.
(incoterm)
4 Amount taken off the usual price of goods
when they are sold to a regular customer.
(loyalty discount)
6 Price which includes additional costs such as
transport and insurance. (gross price)
1 DDU (delivery duty unpaid)
2 CFR (cost and freight)
3 CIF (cost, insurance, and freight)
4 EXW (ex-works)
5 FAS (free alongside ship)
6 FOB (free on board)
7 Ltd (Limited Liability)
8 PLC (Public Limited Company)
9 P.P (Per Pro)
10 Fax
11 b.c.c
12 Net prices
13 DES (Delivered Ex-Ship)
14 DEQ (Delivered Ex- Quay )
15 Fixed terms
16 Credit transfer
17 Letter of Credit (L/C )
c The seller pays all delivery costs,
except for import duty, to a named
destination.
d The seller pays all delivery costs to a
named destination, except for insurance.
f The seller pays all delivery costs to a
named destination.
a The buyer pays all delivery costs once the
goods have left the seller's factory or
warehouse.
b The seller pays all delivery costs
to the port.
e The seller pays all delivery costs to when the
goods are on board ship.
e . This means that the individuals who own
the company or part of it are only responsible
for their holding if the company goes bankrupt
.
j . This is used to show that a company's
shares can be bought and sold by the public
o. That is for & on behalf of, and is used by
administrators or personal assistants when
signing letters on behalf of their manager
s. The word fax comes from facsimile, which
means an exact copy or reproduction
a . This stands for blind carbon copies , which
is in a letter , you should use if you do not
want the main recipient to know who has
received copies
k. Prices which exclude other costs such as
transport insurance and VAT .
r. The seller pays all delivery costs on board
ship but does not clear the goods for import at
the named port of destination
l. The seller pays all delivery costs to a port
named by the buyer , but does not clear the
goods for import as the named port
t. State your price & discounts with no room
negotiation
m. The customer fills out the bank Giro slip
and hands it into a bank with a cheque. The
bank then transfers the money to the supplier
n . is a document issued by a bank on a

18 COD (Cash on delivery)
Unit 5: Orders
1 Person or organization that conveys goods
to their destination. (forwarding agent)
3 List of goods or services that states how
much must be paid for them. (invoices )
5 Payment of an account. (settlement)
7 To send goods by road, rail, air, or sea. (ship)
Unit 6: Payment
1 Take legal action to obtain payment.
(protest)
3 Account into which a customer can pay
money or draw it out, without giving notice
(current account)
5 Payment. (remittance)
7 List of amounts paid and owed. (statement
of account)
9 Bill of exchange that must be paid
immediately it is presented. (sight draft)
customer's request ordering an amount of
money to be paid to a supplier
d. is a service offered by the Post Office. They
will deliver goods and accept payment on
behalf of the supplier
2 Letter accompanying a document or goods,
explaining the contents. (covering letter)
4 Document informing a customer that a
consignment is on its way to them. (advice
note)
6 Small piece of paper with a company's
details on it. (compliments slip)
8 Document that gives information about
goods sent by air. (air waybill)
2 Date by which an account should be settled.
(due date)
4 Movement of money from one bank account
to another. (bank transfer)
6 Difference between the totals of money
coming into and going out of a bank account
(balance)
8 Document informing a customer of money
owed. (debit note)
10 Letter of credit that requires the seller to
supply shipping documents to the bank to
obtain payment. (documentary credit)
 Unit 8: Credit
1 Means of allowing credit e.g. bill of 2 Debt that is not likely to be paid. (bad debt)
exchange. (credit facilities)
3 Method of payment by which the seller can 4 Evaluation of the creditworthiness of an
give the buyer credit for an agreed period individual or company. (credit rating)
eg.30 days. (bill of exchange)
5 To fail to do something required by law. 6 Written report on a company's credit
(default) worthiness. (reference)

Unit 9: Banking
1 Transfer a bill or cheque by signing it on the
back. (endorse)
3 Document that shows where goods were
made. (certificate of origin)
5 Letter of credit it that requires the seller to
supply shipping documents to a bank to obtain
payment. (documentary credit)
7 Regular cost of running a company .e.g. rent
(overhead)
2 Type of bank that specializes in international
trade and finance. (merchant bank)
4 Bill of exchange without any accompanying
documents. (clean bill)
6 Number of days within which a bill of
exchange must be paid after presentation.
(days after sight)
8 Bill of exchange that must be paid
immediately it is presented. (sight draft )

Unit 11: Transportation and shipping

1 When small consignments from different
exporters are loaded into a single container.
(consolidation)
3 Unit of transportation, e.g. a container, that
can be transferred between different systems.
e.g. train and ship. (multimodal)
5 The part of a cargo that earns money for the
shipping company. (payload)
7 Term used on a bill of lading to indicate that
goods were damaged or incomplete when
they came on board. (claused)
2 Document showing that goods have been
paid for (receipt)
4 Agent who arranges the transport of cargo
by ship. (shipbroker)
6 Large metal box in which goods are packed
for transportation. (container)
8 To transfer a cheque or bill of exchange to
someone else by signing it on the back
(endorse)

Unit 15: Personnel appointments

1 Another word for appointment or post. (vacancy)
2 Short profile of the job applicant at the beginning of a CV. (career summary)
3 Person who writes a reference. (referee)
4 Document describing a Job applicant's qualifications. work experience. and interests.
(curriculum vitae)
5 A Job applicant may send this with a CV or application form. (covering letter)
6 Another word for human resources. (personnel)
7 Application for a post that has not been advertised (unsolicited)