Nauman Khan

Village & P.O Pirpiai

Tehsil & District Nowshera
Pakistan, Khyber Pakhtunkhwa

e-mail: m.noman.zaman@gmail.com
Mobile No: +92-346-5648747
Skype: nauman.zaman1

Personal Information

Father’s name: ABDUL MANAN

Date of Birth: 2nd - FEBRUARY -1988
N.I.C: 17201-1825308-1
Passport no QV4113082
Driving Lic: Valid till 2022
Marital Status: MARRIED

O bjective
To work with the result-oriented organization where hard work and commitment is honored and reward is given
on the basis of performance and achievement. An organization offering challenging work environment and long-
term career.
Education

Degree/Certificat Year
es Major Subjects Board/University
[M.C.S] Web Development, 2019 Northern University
Master in Networking, C# , Nowshera
Computer Science Artificial Intelligence, Android, Database, Soft.
Engineering.
Master of Arts in Quran Translation & Hadiths, Seerat un nabi and history 2014 University Peshawar
Islamiyat of Islam, Arabic Grammar, Islam Modern thought &
Islamic Law of Inheritance.
Bachelor of School Administration & Management, Curriculum & 2013 Northern University
Education Education Planning, Modern approaches to learning Nowshera

Bachelor of Arts Political Science & Islamic Studies 2010 University Peshawar
English Compulsory.
D.A.E 3 years Food Processing & Preservation. 2008 B.T.E Peshawar
(Food Food Chemistry.
Technology)
S.S.C(Science) Bio , Chemistry, Physics 2005 BISE Mardan

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Job Experience

1. Leady Reading Hospital-MTI , working as Quality Assurance Officer from Jan 2022 till
date, My Responsibilities are;

1. Developing departmental manuals with consolations of HODs.

2. Conducting internal audits / documentation audits in clinical & non-clinical departments.
3. Participate in all quality certification / accreditation (JCI, ISO 9001:2015 etc)
4. Formation and implementation of Quality & patient safety plan.
5. Quality audits (JCI Standard compliance, medical charts audit, open chart & close charts etc)
6. Develop and conduct “Patient Safety culture survey”
7. Preparing and maintaining clinical performance dashboard for leadership.
8. Attend and participate in committee meetings (i.e member of QCC meeting)
9. Preparing and maintain Key Performance Indicator (KPIs) data of departments.
10. Performa data validation for KPIs.
11. Handling quality improvement reports in HMIS.
12. Root cause analysis of sentinel events
13. Preparing & maintaining organizational and departmental policies and SOPs.
14. Facilitate departments for compliance with policy board accreditation standards.
15. Facilitate departments in quality improvements activities.
16. Analyzing and maintaining quality related data / statistics for all quality improvement activities.
17. Convert primary data to presentable form i.e Run chart, histogram, bar chart etc.
18. Prepare departmental statistics on regular basis.
19. Prepare quarterly, analysis of patient feedback and quality improvement reports.
20. Facilitate patient relations in analysis of patient satisfaction & experience survey.
21. Prepare monthly & annual reports.
22. Development of education material for quality improvement, including education material on JCI
& ISO standards.
23. Conducting hospital wide quality improvement education sessions.
24. Orienting the staff on “quality improvement report” and “complaint handling” modules.
25. Provide cover and perform all activities of Patient Relations Section, in case of unavailability of
Patient Relations Officer.

=> Any other duties assign by Manager or Hospital leadership.

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 2. Rasheed Memorial Hospital, Attock, Worked as Quality Assurance Manager /
Management Representative since 04 Nov 2019 till 31st January 2022, My Responsibilities were:

2.1 Quality Assurance activities:

 
 Develop standards and procedures for smooth services in order to achieve patient satisfaction. 
 Preparing and updating checklist for all services with the consultation of HODs.
 Determine risk assessment / FMEA in each area and draw it solution.
 Daily Quality Assurance Inspection in all clinical & non-clinical areas.
 Monthly reverse traceability in order to ensuring that the services are provided to the patient as
per defined SOPs.
 Weekly customer feedback data gathering collection. 
 Weekly & Monthly mobility and mortality reports. 
 Improving services by ensuring orientation / training to every new employee before joining his
department.
 10% reduction in complaints by ensuring 100% implementation of SOPs & Quality Plans

2.2 ISO / MR (Management Representative)
 
 Developing Departmental Manuals for each departments
 Preparing Quality objectives and draw its achievement plans.
 Calibration of equipment’s against Master Samples as per QMS requirements.
 Conducting Internal Audits in clinical & non-clinical departments on 9001 standards.
 Identifying and Eliminating NCs raised in (Internal or External Audits).
 Conducting Management Review Meeting & Minutes.
 Record keeping and updating according to the System requirement.
 Successfully conducting ISO 9001 External audit by SGS to keep certificate active

3.2 HSE & FF activities
 
 Daily inspection regarding, Fire & Safety Protocols.
 Implementation of PPEs during working
 Daily inspection of fire points, checking it practically working or not.
 Updating fire layouts, highlighting health & fire issues to the HODs and top management.

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 3. A.I.L (Manufacturer of SHAMA Brand Ghee & Cooking Oil) worked as Assistant Q.A &
QC Since 17 July 2008 till 30 Oct 2019 , My Responsibilities as Q.C/Q.A are;

3.1 Laboratory Apparatus & its Calibration

 Lovibond Tintometer (Manual) Model F & Digital Model PFX-i SpectroColorimeter
 Refractive meter (index/Brix) Model RX-2000u
 Digital Moisture Analyzer Model MOC63u
 Spectrophotometer (double beam) Model DB-20UV
 Thermoreactor 300 Co Model CR-42000
 pH & TDS/Conductivity Meter Model (ph-7110, cond-7110

3.2 Other Responsibilities
 Training and demonstration to the new appointed staff and demonstration to the visitors. 
 Interaction with Govt & non-government organizations.
 Laboratory chemical and apparatus record keeping and purchasing if need.
 Documentation & Record keeping.
 Daily, Monthly Report of the Department.
 Dealing Market complaints.
 Reporting to Chief Manger Quality Control Lab. 
 Look after the Lab in absence of Chief Manger Quality Control Lab.

3.3 My Responsibilities as ISO Coordinator are

1. Conducting weekly inspection regarding ISO (EMS/FSMS & Halaal)
2. Calibration of equipment’s against Master Samples.
3. Conducting Internal Audits Once in year (ISO & GHMS). 
4. Identifying and Eliminating NCs raised in (Internal or External Audits).
5. Conducting Management Review Meeting & Minutes.
6. Record keeping and updating according to the System requirement. 

2.3 My Achievements so for


 Minimize 50 % market complaints in my previous and current organzation.
 Reduce wastes and improve productivity.
 Registered current organization (ZRK Group ) with SGS regarding ISO 9001.
 Updated (QMS: 9001: 2000 to 2008 & latest update to 9001:2015
 Updated (EMS: 1400:2014 to 14001: 2015)
 Updated Halaal System Manual based on PS Halaal Standard 3733.
 Registration or Recertification of the Systems & KPK Food & halaal / PS Certifications.

4. Two years Lab Assistant in FUJIFILM Studio Peshawar. (2010 – 2012)

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Professional Training
 04 months diploma as “Certified Quality Assurance Professional” from PIQC Institute Lahore.
During the Course, below Modules are learnt:
 Module 1 - Strategic Quality Management
 Module 2 – Quality Management System
 Module 3 - Statistical Process Control
 Module 4 - Project Management
 Module 5 - Metrology & Testing
 Module 6 – Housekeeping & Improvement
 Module 7 - Customer Relationship Management
 Module 8 - Supplier Quality Assurance
 Module 9 - Six Sigma Methodology
 Module 10 – Lean Management
 Module 11 – Leadership for Quality
 1-day awareness training on 03 Systems of ISO (9001:2015, 14001:2015 & 22000:2015).
 1 day training on Halaal Food Management System (PS : 3733:2016).
 1 Years Bachelor of Education (B.ed) From Northern University with the G.P.A 3.26 out of 4.00.
 Participated in 03 days training, organized by Fata-Youth-Conference in Grand Ambassador Hotel
Islamabad.
 Five days training on Olive Oil Quality in PCSIR, Peshawar Pakistan.

Computer
 MS Office (word + Excel + Power Point)
 Typing in Inpage (English, Arabic & Urdu)
 Adobe Photoshop
 Internet, e-mailing.
 Computer troubleshooting & Hardware.

Languages
Can speak, understand, read & write English, Urdu & Pashto.

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