L2A

Advisor: Good Morning/Afternoon/ Evening Sir/ Ma’am, my name is XYZ & I have
called you from OLX-Autos. Am I Speaking with Mr./Ms. ABC?

Customer: Yes.

Advisor: I wanted to discuss about the car you wish to sell as you have posted the
ad on our website(CMC All)/visited our website(Bounce)

(Confirm Car Make and Model)

Customer: Sure

Advisor: Great Sir, (Well being to Ask)I hope you are doing fine/ I hope everyone
is safe in your family during these covid times

Customer: Yes.

Advisor: Fantastic/I am glad Sir,  I would like to welcome you to OLX Autos,
OLX Autos gives the best price for your car.

You can sell your car with us at the convenience of your home, the inspection will
be absolutely free of cost and we shall help you to get the best value of your car
and have an outstanding experience during the entire transaction. 

In case customer agrees with Home Inspection – Capture the address &
preferred date for Home Inspection

(Please ask the customer to confirm the nearest landmark, ask the easiest
way to reach the location/customer’s address) (Let customer explain and
add these notes in the LS)

·      Sir/ Ma’am, I have booked the Home Inspection for you <<on DD &
Time>>, and please ensure that you are available at this time as our
inspection engineer will be travelling over 20 kms to reach your place on
time & I am making this absolutely free for you

-------------------------------------------------------------------------

Click here for Store Inspection Script in case Store Inspection required
 ---------------------------------------------------------------------------

To help you get the best price for your car, I want to confirm a few details.

Customer- Fine.

Advisor:

1.   We need to take a short Test Drive, I hope your car is in working condition for a
short Test Drive? 

2.   Is it a commercial or private vehicle?

3.   Is there any loan on the car?(If yes, Is the loan top-up loan or car loan? if car loan,
inform the Foreclosure form required at the time of deal and take customer’s
confirmation on Foreclosure Form)

4.  Which state the car is registered from? ( In case car inspection and registration
state are different, need to further confirm whether the customer has got any
Interstate Transfer NOC issued?)

5.  Car RC's Validity to check Scrap case or not? (To check for all the cities; however,
for DL NCR Registered car in DL NCR City, It has to be confirmed based on DL
NCR Rules)

6. Whose name is the RC registered?( If the Call Recipient is the RC owner, confirm
whether the person will be able to sign the documents at the time of deal?/ If the
Call Recipient is not the RC owner,  need to ask whether RC owner will sign the
documents at the time of deal and confirm whose account will be credited for the
payment to share 3rd party documentation info)

(After taking the responses from the customer) state:

Thank you for the details, I have confirmed your appointment for Home Inspection

Sir/ Ma’am, you will be able to sell your car with us in less than 2 hours which
includes a 45 min inspection of your car.

we will get the payment transferred to you instantly in the Bank Account, if you
like our deal.
 Also, I hope if you like the deal, you will be comfortable in selling your car
instantly, as our price remains valid for 24hrs only. (Take customer’s confirmation
here)

Customer: Yes

Do you have any questions in regard to our process?

Customer:(take the consent)

Sir/ Ma’am, I want to let you know that to complete your car inspection, we will
need the following documents:

·   RC(hard or soft copy)

·   Your KYC(Aadhar card, Passport, etc.)

·   Insurance

(For Special cases e.g. abroad, demise, 3rd party etc. the relevant documents are
mandatory to inform)

I have booked the home inspection for you and our engineer will reach on time at
the address shared by you.
Sir, the Last point I want to inform you that we require to take car and documents
pictures(RC and Insurance), so please keep your car clean so that we will be able to get
you better value for your car

(Wait for Customer’s consent here...)

Advisor - Is there anything else I can help you with?

Customer: No

As an initiative to capture your valuable feedback, may I please forward your call to our
company’s automated line? Kindly rate this conversation on a scale of 1 to 5. 
5 being the highest and 1 being the lowest. I assure you it will take only 10 seconds of your
time.

Customer: Yes

Thank you for giving your valuable time to OLX Autos. Please be online while I am
transferring your call.

(In case customer says No for Feedback, Close the call)

 Thank you for giving your valuable time to OLX-Autos. We look forward to inspecting
your car. Have a great day ahead!

--------------------------------------------------------------------------------------------------------------------

Store Inspection:

Store Inspection – Look for the nearest store(use Veyron sheet) to book
the appointment after asking customer’s preferred date

To help you get the best price for your car, I want to confirm a few details.

Customer- Fine.

Advisor:

1.   Is it a commercial or private vehicle?

2.   Is there any loan on the car?(If yes, Is the loan top-up loan or car loan? if car loan,
inform the Foreclosure form required at the time of deal and take customer’s
confirmation on Foreclosure Form)

3.  Which state the car is registered from? ( In case car inspection and registration
state are different, need to further confirm whether the customer has got any
Interstate Transfer NOC issued?)

4.  Car RC's Validity to check Scrap case or not? (To check for all the cities; however,
for DL NCR Registered car in DL NCR City, It has to be confirmed based on DL
NCR Rules)

5. Whose name is the RC registered?( If the Call Recipient is the RC owner, confirm
whether the person will be able to sign the documents at the time of deal?/ If the
Call Recipient is not the RC owner,  need to ask whether RC owner will sign the
documents at the time of deal and confirm whose account will be credited for the
payment to share 3rd party documentation info)

(After taking the responses from the customer) state:

Thank you for the details, I have confirmed your appointment for store Inspection.
 Sir, you will be able to sell your car with us in less than 2 hours which includes a
45 min inspection of your car in which we also take a short test drive of your car.
Our engineer will follow all covid protocols. 

Also, I hope if you like the deal, you will be comfortable in selling your car
instantly, as our price remains valid for 24hrs only. (Take customer’s confirmation
here)

Do you have any questions in regard to our process?

Customer:(take the consent)

Sir/ Ma’am,  I want to let you know that to complete your car inspection, we will
need the following documents:

·   RC(hard or soft copy)

·   Your KYC(Aadhar card, Passport, etc.)

·   Insurance

(For Special cases e.g. abroad, demise, 3rd party etc. the relevant documents are
mandatory to inform)

Post the appointment is booked, you will get a message on your registered mobile
number that will contain the Google Map location of the store.
Sir, the Last point I want to inform you that we require to take car and documents
pictures(RC and Insurance), so please keep your car clean so that we will be able to get
you better value for your car

(Wait for Customer’s consent here...)

Sir/ Ma’am OLX Autos is a trusted multinational company. Please be rest assured, we
will not disappoint you once you experience our service.

Advisor - Is there anything else I can help you with?

Customer: No

As an initiative to capture your valuable feedback, may I please forward your call to our
company’s automated line? Kindly rate this conversation on a scale of 1 to 5. 
5 being the highest and 1 being the lowest. I assure you it will take only 10 seconds of your
time.

Customer: Yes
Thank you for giving your valuable time to OLX Autos. Please be online while I am
transferring your call.

(In case customer says No for Feedback, Close the call)

Thank you for giving your valuable time to OLX-Autos. We look forward to inspecting
your car. Have a great day ahead!