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A Study On Consumer Buying Behaviour Towards FMCG Products
A Study On Consumer Buying Behaviour Towards FMCG Products
INTRODUCTION
The Fast-Moving Consumer Goods (FMCG) sector is one of the booming
sectors of the Indian economy which has experienced outstanding growth in the
past decade. This sector comprises of three main segments, which include
personal care, household care, food and beverages. Personal care comprises of
oral care, hair care, toiletries, soaps and cosmetics; household care comprises of
fabric wash and household cleaners; and food and beverages include health
beverages, soft drinks, cereals, dairy products, bakery products, chocolates etc.,
FMCG sector is an important contributor to India’s Gross Domestic Product
(GDP) and is also the fourth largest sector in the Indian economy, responsible
for providing employment. This sector also creates employment for around
three million people in downstream activities, which are generally carried out in
smaller towns and rural India.
The marketer needs to develop strategies that assist the buyer in learning about
the attributes of the product class, their relative importance, and the high
standing of the company’s brand on the more important attributes. The marketer
needs to differentiate the brand’s features, use mainly print media and long copy
to describe the brand’s benefits, and motivate store sales personnel and the
buyer’s acquaintances to influence the final brand choice.
After the purchase, the consumer might experience dissonance that stems from
noticing certain disquieting features of the product or hearing favorable things
about other brands. The consumer will be alert to information that might justify
his or her decision. The consumer will first act, then acquire new beliefs and
end up with a set of attitudes. Here marketing communications should aim to
supply beliefs and evaluations that help the consumer feel good about his or her
brand choice.
3. Habitual Buying Behaviour:
Many products are bought under conditions of low consumer involvement and
the absence of significant brand differences. Consider the purchase of salt.
Consumers have little involvement in this product category. They go to the store
and reach for the brand. If they keep reaching for the same brand, it is out of
habit, not strong brand loyalty.
There is good evidence that consumers have low involvement with most low-
cost, frequently purchased products. Consumer behaviour in these cases does
not pass through the normal belief/attitude/behaviour sequence. Consumers do
not search extensively for information about the brands, evaluate their
characteristics, and make a weighty decision on which brand to buy.
The ad campaigns should go for high repetition with short- duration messages.
Television is more effective than print media because it is a low-involvement
medium that is suitable for passive learning. Advertising planning should be
based on classical conditioning theory where the buyer learns to identify a
certain product by a symbol that is repeatedly attached to it.
ii. The product can be linked to some involving personal situation, for instance,
by advertising a coffee brand early in the morning when the consumer wants to
shake oft sleepiness.
iii. The advertising might seek to trigger strong emotions related to personal
values or ego defense.
Marketers need to study the consumer behavior of consumer by doing this they
will understand the opportunities that are present in the market and the field
where they need to improve. This will also help to know the expectation of the
consumer relayed to a certain product.
Culture
Basically, culture is the part of every society and is the important cause of
person wants and behavior. The influence of culture on buying behavior
varies from country to country therefore marketers have to be very
careful in analyzing the culture of different groups, regions or even
countries.
Subculture
Social Class
2. Social Factors
Reference Groups
Family
Each person possesses different roles and status in the society depending
upon the groups, clubs, family, organization etc. to which he belongs. For
example, a woman is working in an organization as finance manager.
Now she is playing two roles, one of finance manager and other of
mother. Therefore, her buying decisions will be influenced by her role
and status.
3. Personal Factors
Personal factors can also affect the consumer behavior. Some of the
important personal factors that influence the buying behavior are:
lifestyle, economic situation, occupation, age, personality and self-
concept.
Age
Occupation
Economic Situation
Lifestyle
Personality
4. Psychological Factors
Motivation
Perception
Need Recognition:
Consumers recognize a problem as a need or want. Of course, the most
frequent problem occurs when consumers realize they are out of the
product.
For example, when the gas tank gets near empty, or you run out of lunch
meat for your sandwiches, or when your car is due for maintenance.
Problem recognition also occurs when a consumer receives new
information about a good, service, or business. New fashions, for
example, can make people recognize that their current clothing is not in
style or up to date. Different circumstances can change and force a
consumer to recognize a major buying problem. This need can also be
recognized with the help of Abraham Maslow’s need hierarchy.
Information search:
personal sources;
commercial sources;
experience sources.
Information Evaluation:
Purchase Decisions:
E.g., Aman is a college going boy. He has a simple mobile phone with
basic features and he wishes to buy an android phone with best possible
features. He goes to his dad and asks for giving him a new phone. His dad
says that the budget is Rs.10000/-.
Stage2: He searches and gathers all the information regarding all the
phones and at the end he selected the phone that he wanted.
Stage3: Then he goes to his father and tells him that I have selected a few
phones in the budget that was given by you.
Stage4: And then his father provides him with the required amount. Then
Aman goes and actually purchases his cell phone.
Products which have a quick turnover, and relatively low cost are known as Fast
Moving Consumer Goods (FMCG). FMCG products are those that get replaced
within a year. Examples of FMCG generally include a wide range of frequently
purchased consumer products such as toiletries, soap, cosmetics, tooth cleaning
products, shaving products and detergents, as well as other non-durables such as
glassware, bulbs, batteries, paper products, and plastic goods. FMCG may also
include pharmaceuticals, consumer electronics, packaged food products, soft
drinks, tissue paper, and chocolate bars.
Though the profit margin made on FMCG products is relatively small (more so
for retailers than the producers/suppliers), they are generally sold in large
quantities; thus, the cumulative profit on such products can be substantial.
FMCG is probably the most classic case of low margin and high-volume
business.
THE FMCG INDUSTRY
The Indian FMCG sector is the fourth largest sector in the economy with
a total market size in excess of US$ 13.1 billion. It has a strong MNC
presence and is characterized by a well-established distribution network,
intense competition between the organized and unorganized segments and
low operational cost. Availability of key raw materials, cheaper labour
costs and presence across the entire value chain gives India a competitive
advantage. The FMCG market is set to treble from US$ 11.6 billion in
2003 to US$ 33.4 billion in 2015. Penetration level as well as per capita
consumption in most product categories like jams, toothpaste, skin care,
hair wash etc in India is low indicating the untapped market potential.
Burgeoning Indian population, particularly the middle class and the rural
segments, presents an opportunity to makers of branded products to
convert consumers to branded products. Growth is also likely to come
from consumer 'upgrading' in the matured product categories. With 200
million people expected to shift to processed and packaged food by 2010,
India needs around US$ 28 billion of investment in the food-processing
industry.
INDUSTRY SEGMENTS
1. Personal Care: oral care; hair care; skin care; personal wash
(soaps); cosmetics and toiletries; deodorants; perfumes; paper
products (tissues, diapers, sanitary); shoe care.
Fast Moving Consumer Goods (FMCG) includes a wide variety of products that
are used on a regular basis including cosmetics, detergents, shaving items, soap,
toiletries and non-durable products such as batteries, light bulbs, glassware,
household electronics etc.
FMCG industry is one of the fastest growing sectors in the country, as the
consumer demand and penetration has greatly increased in the past few years.
1.ITC LTD:
ITC Limited is one of the top most traded FMCG company of India. It was
established in 1910 in the name “Imperial Tobacco company of India ltd”. later
in 1970 the name changed to “Indian Tabacco India limited” which was again
renamed in 1974 to what we know today “ITC Limited”. It is one of the oldest
FMCG company in Indian history. The company is headquartered in Kolkata,
West Bengal.
2. HINDUSTAN UNILEVER LIMITED:
HUL is one of the most popular FMCG company with a very diversified
portfolio. It is a result of the merger between unilever, an Anglo-Dutch FMCG
company, Hindustan Vanaspati Mfg. Co. Ltd and United Traders Ltd. The
merger was held in 1956 and the company got the name “Hindustan Lever
Limited”. It was renamed as “Hindustan Unilever Limited” in 2007. The
company is headquartered in Mumbai.
Some of the most popular brands are Kissan, Surf excel, Bru coffee, Brooke
Bond Taj Mahal, Fair & Lovely, Lakme etc
3.NESTLE LTD:
4.PARLE AGRO:
Parle Agro is the first complete Indian company on our list of top 10 FMCG
companies in India. This privately owned company was established in 1984.
The company headquartered in Mumbai having core business of food items,
FMCG and beverages. Frooti, Appy, LMN, Hippo and Bailey are some of its
popular brands.
5.BRITANNIA: