EPABX

(EIS-NEO-10S)

(Electronic Private Automatic Branch Exchange)

DOC.NO.: EPABX_NEO_USER REV00

0|Page
PUBLISHED BY:
Elcome Integrated Systems Pvt. Ltd.
EL-205, MIDC Mahape,
TTC Industrial Area,
Mahape,
Navi Mumbai, 400710
India

Visit Our Internet pages at http://www.elcome.in

NOTE: The technical specifications for this product and the contents of the user manual are subject to change
without notice. Do not disassemble, analyse, reverse-engineer, alter, modify, translate or copy Product, whether in
whole or in part. Company or product names mentioned in this document may be trademarks or registered
trademarks of their respective companies.
Copyright: This document and parts thereof must not be reproduced or copied without written
permission from Elcome Integrated Systems Pvt. Ltd. and the contents thereof must not be imparted to a
third party, nor used for any unauthorized purpose.

Page | 1
HISTORY SHEET

Rev No. Date Changes Cause Implemented

Rev 00.Concept0.0 12-JUL-2017 All First Issue Rupali Pathe

Action Name Signature Date

Prepared Rupali Pathe 12-JUL-2017

Approved Avinash Gulvane 12-JUL-2017

Released Tarkeshwar Mandal 12-JUL-2017

Page | 2
 SAFETY
GENERAL

The operation of electronic equipment involves the use of voltages which may present a hazard to the
maintainer. A hazardous voltage is any voltage exceeding 42.4V peak (AC) or 60 V DC. Although
every reasonable practicable safety precaution has been incorporated in this equipment, the following
rules should be observed.

The power should be disconnected and any high voltage capacitors tested to ensure discharge is
complete before handling the interior of equipment units.

If it is necessary to make measurements on equipment with power applied, it is essential that two
persons are present, both fully conversant with the equipment and capable of rendering first aid. A
means of isolating the equipment from the mains must be within easy reach.

If, for special purposes, safety devices such as interlocks, gate switches or protective covers are made
inoperative, the person authorizing this act thereby assumes responsibility for ensuring that suitable
alternative safety precautions are taken to safeguard personnel and for the restoration to normal
operating conditions.

The equipment should never be operated without being connected to earth and to the supply in the
approved manner outlined in the installation chapter of the Manual.

MECHANICAL SAFETY

To ensure safe handling every effort is made to eliminate sharp edges, burrs and protrusions from
equipment on both external and internal faces.

Racks and cabinets, when properly installed, are designed to be stable and safe from toppling when any
unit is extended on runners, and also upon removal of power heavy unit.

When removing units from a rack or cabinet, cables must be disconnected and a flat surface large
enough to support the entire unit placed as close as possible, with suitable protection for any projecting
items.

Careful note should be made of limits of extraction or stops when starting withdrawal and the marked
lifting points or handles used.

No attempt should be made to transfer equipment weighing more than 33kg (28 lb) to a supporting
surface without an assistant! Since even comparatively light units are frequently too large for a safe two
hand grasp.

Page | 3
 CHEMICAL SAFETY

Where the use of potentially toxic material is unavoidable dangerous material is clearly marked.

Warnings are published in local Safely Instructions and Regulations and manufacturers data sheets
specifying the precautions to be taken in handling such material, and remedial action to be taken in the
event of accidental contact with the material.

DISPOSAL OF HAZARDOUS MATERIAL

If the disposal of hazardous material is to be carried out in accordance with the latest focal Safety orders
Regulations.

WARNING

This equipment contains potentially harmful voltages when

connected to the designated power sources. Never remove
equipment covers except for maintenance or internal
adjustments.

WARNING

Before removing the covers of any unit, verify that the main
POWER switch is in the OFF position, and disconnect the
power cable from the unit.

Page | 4
Page | 5
LIST OF ABBREVIATIONS USED

Abbreviation Details Abbreviation Details

A Ampere ISD International Subscriber Dialling

Integrated Services Digital
AC Alternating Current ISDN
Network
ACB Auto Call Back JLC Junction and Line Circuit Interface
A/D Analogue to Digital Converter Kg Kilogram
CLI Caller Line Identification KBD Key Board
CLIR Caller Line Identification Restriction KCPU KTS Central Processing Unit
CoS Class of Service KHz Kilo Hertz
CPL Comprehensive Part List KTS Key Telephone System
CPU Central Processing Unit LED Light Emitting Diode
D Depth mm Millimetre
D/A Digital to Analog MDF Main Distribution Frame
DC Direct Current O/P Output
DID Direct Inward Dialling PC Personal Computer

DISA Direct inward system access PIL Part Identification List

DND Do Not Disturb POTS Plain ordinary telephone service
DoD Direct Outward Dialing PSTN public switched telephone network
DTMF Dual Tone Multi Frequency PTT Press to talk
dB Decibel RAM Random Access Memory
EIS Elcome Integrated System RBT Ring Back Tone
EMI Electromagnetic Interference SATCOM Satellite Communication
Electronics Private automatic Branch
EPABX SMPS Switch Mode Power Supply
Exchange
Ext Extension SPC Stored Program Controlled
FIFO First-in,First-out TDM Universal Serial Bus
Global System for Mobile
GSM UPS Uninterruptible Power Supply
Communications
H Height V Volt
Hz Hertz VOIP Voice over Internet Protocol
International Electro technical
IEC W Watt/Width
Commission
ID Identification WP Weatherproof
I/P Input

Page | 6
Table of content
CHAPTER 1 ............................................................................................................................................................... 10
1. INTRODUCTION................................................................................................................................................ 11
CHAPTER 2 ............................................................................................................................................................... 13
2. SYSTEM COMPONENTS.................................................................................................................................... 14
2.1 Electronics Rack: ...................................................................................................................................... 14
2.1.1 Processor Card ..................................................................................................................................... 14
2.1.2 Analogue External Line Card ................................................................................................................ 15
2.1.3 Power Supply Unit ............................................................................................................................... 15
2.2 Universal port Structure .......................................................................................................................... 15
CHAPTER 3 ............................................................................................................................................................... 16
3. SYSTEM FEATURES ........................................................................................................................................... 17
3.1 Direct Outward Dialing (DOD): ................................................................................................................ 17
3.2 Direct Inward Dialling (DID): .................................................................................................................... 17
3.3 Conference: ............................................................................................................................................. 17
3.4 Caller Line Identification (CLI) on Analog Extensions: ............................................................................. 17
3.5 Remote Maintenance Feature:................................................................................................................ 17
CHAPTER 4 ............................................................................................................................................................... 18
4. SUBSCRIBER FEATURES .................................................................................................................................... 19
CHAPTER 5 ............................................................................................................................................................... 20
5. OPERATION ...................................................................................................................................................... 21
5.1 Basic Feature Operation .......................................................................................................................... 21
5.2 Call Forwarding ........................................................................................................................................ 21
5.2.1 Enable/Disable Call Forwarding ........................................................................................................... 21
5.2.2 Unconditional Forwarding ................................................................................................................... 21
5.2.3 Forwarding on Busy ............................................................................................................................. 22
5.2.4 Forwarding on No Reply ...................................................................................................................... 22
5.2.5 Cancel Forwarding ............................................................................................................................... 22
5.2.6 Auto Call Back ...................................................................................................................................... 22
5.2.7 Auto Call Back Cancel .......................................................................................................................... 23
5.2.8 Broker’s Call / Call Consult ................................................................................................................... 23
5.2.9 Drop present line in Broker’s Call ........................................................................................................ 23
5.2.10 Group Call Pickup................................................................................................................................. 23
5.2.11 Selective Call Pickup ............................................................................................................................ 24
5.2.12 Call Park ............................................................................................................................................... 24

Page | 7
 5.2.13 Self-Parked Call Pickup ........................................................................................................................ 24
5.2.14 Other Parked Call Pickup ..................................................................................................................... 24
5.2.15 Last Number Redial.............................................................................................................................. 24
5.2.16 Extension Call Transfer ........................................................................................................................ 24
5.3 Extension Security Features .................................................................................................................... 25
5.3.1 Change Extension Password ................................................................................................................ 25
5.3.2 Lock Extension ..................................................................................................................................... 25
5.3.3 Unlocking the Extension/Changing CoS ............................................................................................... 25
5.3.4 Dynamic Lock Enable/Disable (Mobile, STD & ISD) ............................................................................. 25
5.4 Privilege Features .................................................................................................................................... 26
5.4.1 Listening In ........................................................................................................................................... 26
5.4.2 Room Monitor ..................................................................................................................................... 26
5.4.3 Barge-in with Tone............................................................................................................................... 26
5.4.4 3-Party Conference .............................................................................................................................. 27
5.4.5 Do Not Disturb ..................................................................................................................................... 27
5.4.6 Do Not Disturb Cancel ......................................................................................................................... 27
5.4.7 Serial Call ............................................................................................................................................. 27
5.4.8 CLIR (Caller Line Identification Restriction) ......................................................................................... 27
5.4.9 Hotline Enable/Disable ........................................................................................................................ 28
5.5 Alarms ...................................................................................................................................................... 28
5.5.1 Set Alarm for Self-Extension ................................................................................................................ 28
5.5.2 Disable Self Alarm ................................................................................................................................ 29
5.5.3 Set Alarm for Other Extension ............................................................................................................. 29
5.5.4 Disable Alarm for Other Extension ...................................................................................................... 29
5.5.5 Call Follow Me ..................................................................................................................................... 29
5.5.6 Walk-in CoS .......................................................................................................................................... 29
5.5.7 Walk-in Enable/Disable........................................................................................................................ 29
5.5.8 Temporary Walk-in .............................................................................................................................. 30
5.5.9 Permanent Walk-in .............................................................................................................................. 30
5.5.10 Cancel Walk-in ..................................................................................................................................... 30
5.5.11 Time Announcement ........................................................................................................................... 30
5.5.12 Self Extension Number Announcement ............................................................................................. 30
5.5.13 Version Announcement ....................................................................................................................... 30
CHAPTER 6 ............................................................................................................................................................... 31
6. EXTERNAL LINES............................................................................................................................................... 32

Page | 8
 6.1 Introduction ............................................................................................................................................. 32
6.2 Outgoing Calls .......................................................................................................................................... 32
6.3 Incoming Calls .......................................................................................................................................... 32
CHAPTER 7 ............................................................................................................................................................... 33
7. PUBLIC ADDRESS.............................................................................................................................................. 34
7.1 Introduction ............................................................................................................................................. 34
7.2 Public Address Access .............................................................................................................................. 34
CHAPTER 8 ............................................................................................................................................................... 35
8. INSTALLATION.................................................................................................................................................. 36
8.1 Mounting the Case .................................................................................................................................. 36
8.2 System wiring .......................................................................................................................................... 38
8.3 Extension and External Wiring................................................................................................................. 38
CHAPTER 9 ............................................................................................................................................................... 42
9. FAULT FINDING ................................................................................................................................................ 43
9.2 One Telephone Dead ............................................................................................................................... 43
9.3 All Telephones Live, But No Dial Tone ..................................................................................................... 43
9.4 One Telephone Live, But No Dial Tone .................................................................................................... 44
9.5 Wrong Extension Obtained when Dialling ............................................................................................... 44
9.6 Telephone Always Busy when Dialled ..................................................................................................... 44
9.7 Telephone Always Unobtainable when Dialled ....................................................................................... 44
9.8 Telephone Fails to Ring, But Ring Tone can be heard by Caller .............................................................. 44
9.9 Intermittent Dial Tone ............................................................................................................................. 45
9.10 Cross-talk on Conversation ...................................................................................................................... 45
9.11 Unable to Obtain External Line................................................................................................................ 45
9.12 Incoming Call Not Received ..................................................................................................................... 45
CHAPTER 10 ............................................................................................................................................................. 46
10. CPL/PIL ......................................................................................................................................................... 47
CHAPTER 11 ............................................................................................................................................................. 48

List of table
Table 1: Typical and extn. connections.................................................................................................................... 41
List of figures
Figure 1: Installation drawing of enclosure ............................................................................................................. 37
Figure 2: Distribution frame connector ................................................................................................................... 39
Figure 3: Detail connection of junction card ........................................................................................................... 40

Page | 9
CHAPTER 1
INTRODUCTION

Page | 10
1. INTRODUCTION

Elcome’s EPABX Telephone Exchange is a fully digital telephone system designed to

meet the current and planned future requirements of all internal and external telephone calls
made on-board ship. The EPABX system is fully digital switch based on 32-bit Processor
employing TDM/PCM technique. It is based on stored program controlled (SPC) technique to
cater the trunk (central office) line traffic through subscribers and KTS. It is based on fully
distributed architecture to share the load. It has got its own internal system memory. The system
is able to support following signalling protocols on built-in system cards i.e. without any
external equipment. Loop signalling, DTMF, ISDN PRI and E1 links etc.
The EPABX achieves a high level of flexibility by:
• Using a standard 19 inch rack.
• Plug in printed circuit boards to support different types of interfaces and instruments.
• No limit on speech paths (non-blocking) giving communication at all times.
EPABX is available in a bulkhead mounting cabinet, with a built-in distribution frame.
The system architecture has been designed to allow a high level of software control over the
system’s hardware. The software has a large range of features and capabilities including Call
diversions and pickups, voice prompting etc.
All of the features can be controlled at extension, group and user levels.
EPABX Exchange has extra features for the marine environment including:
• External shore line, SATCOM, cellular and Public Address access
• AC operation with Uninterruptible Power Supply (UPS) backup option
• Priority intrusion
• Direct dial in and out with voice prompting (DISA)
• Voice prompting for features
• Modular construction
• Built-in Main Distribution Frame
EPABX supports up to 144 extensions for internal telephones, 6 external connections and 1
Public Address interfaces.
The exchange configuration (database) is held in an internal solid state hard disk. The facilities
with in the exchange can be changed to suit individual requirements. The exchange requires an
AC (110V/230VAC) power supply. Every telephone and tie line can be individually configured
to meet customer’s specific requirements. Using a telephone equipped for Calling Line

Page | 11
Indication (CLI) the caller’s telephone number can be displayed on the receiver’s telephone unit.
The exchange is pre-programmed to provide specific features for class of extensions.
When connected to external lines, incoming calls are directed to a pre-specified extension.
Outgoing calls are enabled for specific Class of phones and can be dialled directly by prefixing
the telephone number with a specific code.
Program Data transfer to PC can be done by using Hyper terminal, an application available
through WINDOWS can be used to view System program data and customer calls details on to
the PC. Call buffer size is 10,000 calls and would be stored as FIFO basis. The same can be
stored as .txt file to view at later time.
By adding or replacing plug-in modules, users can carry out future expansion and servicing of
the exchange. To assist with maintenance and fault finding, a number of indicators are provided
on the modules to show the status of many areas of the exchange.

Page | 12
CHAPTER 2
SYSTEM COMPONENTS

Page | 13
2. SYSTEM COMPONENTS

EPABX is supplied in a bulkhead mounting cabinet which includes an electronics rack and
distribution frame.

2.1 Electronics Rack:

The electronics rack contains a motherboard with connectors for connection to the plug in PCBs.
There are 11 slots in each rack for the line cards the left most area is for the power supply. The
remaining slot is for the processor card.
The hardware of the system has been organised in modules and sub-assemblies as described
below.
a) Central Processing Unit module --- (CPU PCB)
b) Junction and Line Circuit Interface module --- ( JLC{4x4} PCB)
c) Junction and Line Circuit Interface Module --- (JLC (2x6) PCB)
d) 8 Line Circuit Interface Module --- ( LCC PCB)
e) 16 Line Circuit Interface Module --- ( LC16 PCB)
f) E1/PRI Interface Module --- ( PRI PCB)
g) KTS interface Module --- ( KTS PCB)
h) Power Supply Unit --- ( 24V – SMPS : 90W & 125W)
i) Mother Board for interconnection of various modules ---- (256 MBD)
j) KTS Key Board Interface Module --- ( KBD PCB)
k) KTS Central Processing Unit Module --- ( KCPU PCB)
l) GSM Module --- (GSM PCB)
m) Voice over Interface Module --- (VoIP PCB)

2.1.1 Processor Card

The Processor Card incorporates the system’s RAM, solid-state hard disk, master clock, one RS-
232C port, and watchdog circuitry as well as the system PCM voice processing and main
microprocessor. The microprocessor is a 32bit high speed CPU which receives and transmits
signalling information from other PCBs, controls feature activation and PCM time-slot
interchange.
Analogue Extension Card:
The Analogue Extension Card has 8 single line analogue (POTS) telephone ports. The card
provides the appropriate A/D and D/A conversions, on/ off-hook detection and ring generation.
For each extension card there are two LED’s, which shows the status of the card, this allows
easy diagnostics of problems.

Page | 14
2.1.2 Analogue External Line Card
The Analogue External Line Card has 4/8 ports. The card provides the appropriate A/D and D/A
conversions and signal processing. For each port there is a LED, which shows the status of the
line, which allows easy diagnostics of problems.

2.1.3 Power Supply Unit

This is a Switch Mode Power Supply Cum Battery Charger Unit for EPABX exchange. It can be
used up to 256 port configurations. The Main blocks are AC to DC converter, rectifier and filter,
DC-DC converter, battery charger, ring voltage generator.
AC input Voltage:
a) Typical power : 150W.
b) AC input operating range : 110V/230V AC + 10% 50Hz.
c) DC Input Voltage:
Typical Power : 100W.
DC input operating range : 22V-26V DC
Max DC input Current : 1.8 A DC.

2.2 Universal port Structure

The system is built on universal port architecture having modular in design to enable seamless
growth by adding the desired necessary cards as and when required.
The system is able to support following signalling protocols on built-in system cards i.e. without
any external equipment. : Loop Signalling, DTMF, ISDN PRI and E1 links etc.

Page | 15
CHAPTER 3
SYSTEM FEATURES

Page | 16
3. SYSTEM FEATURES

3.1 Direct Outward Dialing (DOD):

The offered exchange have the facility for extension user to access public telephone network
through “DOD” by dialling “0”. The system also has the facility to restrict a subscriber from
accessing DOD.

3.2 Direct Inward Dialling (DID):

The PSTN subscribers are able to access EPABX subscribers directly through level DID
facility without the intervention of operators.

3.3 Conference:
The system has a 3 party conference facility with 8 such combinations. The system also has
automatic gain control for balancing the gain during conference. It is a flexible conferencing
type so as to split the call and converse separately and establish conference again. The
system also support 8 party conference. (Recommend on PRI for conf. with external nos.)

3.4 Caller Line Identification (CLI) on Analog Extensions:

The system has the capability to offer CLI on Analog extension for all Internal calls. The
system offer CLI on Analog Trunks in DTMF mode. The CLI provides name & number on
KTS display. This is treated as a security feature for every sensitive organisation and would
become mandatory very soon.

3.5 Remote Maintenance Feature:

The system is programmable by dialling-in from outside on any Trunk line connected.

Page | 17
CHAPTER 4
SUBSCRIBER FEATURES

Page | 18
4. SUBSCRIBER FEATURES

The system provides following features to the subscribers:

• Call forwarding all calls unconditional, on busy or On No Reply OR combination of

three.
• Call forwarding internal calls, Junction Transferred calls, DID calls or all calls with
selective combination.
• Class of restriction.
• Grouping (Junction & Extensions)
• Class of service.
• Names Registration
• Conferencing
• Internal CLI restriction
• Over-ride DND / CLI Restriction
• Call parking and retrieve
• Storage of last number dialled
• Hotline – Immediate & Delayed.
• On-line advice of call charges on KTS.
• Closed User Group
• Virtual Telephony / walk-in class of service.
• CLI based routing.
• Listening In / Barge-in without Tone.
• Automatic route solution
• Busy Verification of terminals & Trunks.

Page | 19
CHAPTER 5
OPERATION

Page | 20
5. OPERATION

5.1 Basic Feature Operation

This includes the set of basic features that an extension user requires on a day-to-day basis.

5.2 Call Forwarding

While working in an organization it is not possible for one to be at his workstation all the time.
The employees may be required to go to other parts of the office to coordinate their work or may
even have to leave the office premises for fieldwork. In such cases, all calls landing at their
extension go unattended giving the caller a wrong impression. To avoid this, the extension user
can enable the Call Forwarding feature by which anyone dialling their extension number gets
automatically diverted to another number (as defined by the user) should he not be available at
his extension or even if the number is busy. In fact the user can define different extension
numbers to which the calls are to be forwarded for the different type of calls (i.e. either all or
separately for only internal, only junction & only DID) and also for the different scenarios (i.e.
either all or separately for busy & no reply). Once the user programs code number 5.2.2. or 5.2.3.
& 5.2.4. Are set, all he needs to do is use the code 5.2.1. to activate all these in one shot while
leaving his work station..
Please note that Call Forwarding can be enabled by an extension user only if authorized via
System Programming.

5.2.1 Enable/Disable Call Forwarding

This code is allows the user to enable or disable the set format of Call Forwarding all in one shot
as described above and as per the settings mentioned subsequently..
Code >> #670 + Fun. (0-1)
Fun: 0 – Disable
1 – Enable

5.2.2 Unconditional Forwarding

This code is used to define the extension numbers on which the incoming calls should land on –
irrespective of whether the extension is busy or ringing – for either all calls or separately for only
internal, only junction & only DID.
Code >> #610 + Call Type (1-4) + Ext. No.
Call Type: 1 – Only Internal
2 – Only Junction

Page | 21
 3 – Only DID
4 – All Calls

5.2.3 Forwarding on Busy

This code is used to define the extension numbers on which the incoming calls should land on –
in event of the extension being busy – for either all calls or separately for only internal, only
junction & only DID.
Code >> #611 + Call Type (1-4) + Ext. No.
Call Type: 1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

5.2.4 Forwarding on No Reply

This code is used to define the extension numbers on which the incoming calls should land on –
in event of the extension ringing & not being answered within 5-6 rings – for either all calls or
separately for only internal, only junction & only DID.
Code >> #612 + Call Type (1-4) + Ext. No.
Call Type: 1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

5.2.5 Cancel Forwarding

This code is used to cancel the Call Forwarding features as defined for a particular extension
number using feature codes 5.2.2. or 5.2.3. & 5.2.4.
Code >> #671 + Call Type (1-4)
Call Type: 1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

5.2.6 Auto Call Back

While making calls the called number may be found to be busy, especially during peak hours.
On such occasions the user has no option but to redial the number again after some time, which
too may be futile as the called party may get busy on another call immediately or may leave his

Page | 22
 workstation to attend some duties elsewhere. The Auto Call Back (ACB) feature saves the user
this extra effort by connecting the called number to the calling party’s

extension whenever the busy extension hangs up. Here as soon as the called number gets free,
the extension of the calling party (who has invoked the ACB) and that of the called party (for
whom ACB was invoked) start ringing simultaneously. Should the called party answer first, the
listener is fed the ‘ACB invoked’ message till the calling party answers. If the calling party
answers first, the listener is fed the RBT. In case of an ACB on a busy junction the user gets the
junction dial tone and can then dial out. In case the extension user has LCR (Least Cost Routing
Enabled) then he need not redial the number when the ACB matures, the system dials out
automatically when the user lifts the handset.
Code >> 4

5.2.7 Auto Call Back Cancel

This code is used to cancel an ACB set as per the code specified above.
Code >> #674

5.2.8 Broker’s Call / Call Consult

This feature is used in instances when one has to seek advice or consult someone within or
outside the organization, while keeping the existing caller on hold. Broker’s call can be
established by first putting the existing caller on hold, dialling the other party’s number and then
toggling between the two by using the given code while in conversation with either of the
parties. Here, whenever the code is dialled, the existing party is put on hold while the initiator
can speak with the other party. However, the non-initiating parties cannot speak with or hear
each other directly.
Code >> Hook Flash + 1

5.2.9 Drop present line in Broker’s Call

This code is used to drop any one of the non-initiating parties involved in the broker’s call. Here,
the initiator has to dial the give code while in conversation with the party that is to be dropped.
Code >> Hook Flash + 2

5.2.10 Group Call Pickup

In an organization, the extensions can be grouped as per their departments/ work places or any
other methodology as deemed suitable by the administration. This allows the group members to
pick up each other’s calls. With the Group Call Pickup feature, another extension user can

Page | 23
 answer any extension ringing within the group by simply lifting his handset & dialling the given
code.
Code >> #1

5.2.11 Selective Call Pickup

When an extension outside a group is ringing, not being attended to by anyone, any user can
answer the call by dialling the following code.
Code >> #64 + Ext. No.
Ext. No.: Represents the ringing extension

5.2.12 Call Park

Whenever an extension user wishes to keep a call on hold for a longer period of time - so that he
can either make another call or quickly attend some other priority elsewhere - he can park the
existing call by using this code. Here if the user is busy on another call he hears a camp-on tone
(while in conversation) to remind him of the parked call. If he does not retrieve the call, it is
automatically presented to his extension after 1 minute.
Code >> Hook Flash + #63

5.2.13 Self-Parked Call Pickup

This code is used to retrieve a call parked by the user on own extension. .
Code >> #63

5.2.14 Other Parked Call Pickup

This code is used to retrieve a call parked on any other extension.
Code >> #62 + Ext. No.
Ext. No.: Represents the extension on which the call is parked

5.2.15 Last Number Redial

This code is used to redial the last number dialled by the extension. This may be an extension or
external number.
Code >> * (‘Star’ key)

5.2.16 Extension Call Transfer

When speaking with someone within or outside the organization, the other party may wish to
speak with someone else in the organisation.. To transfer the call to the desired extension use the
following method..
Code >> Hook Flash + Ext. No.
Ext. No.: Represents the extension to which the call is to be transferred

Page | 24
5.3 Extension Security Features
Any organization opts for a PBX primarily to enable sharing of CO lines and allowing out
dialling access as per the employee’s requirements apart from enabling intercom communication
within the office. Hence the out dialling rights (and other features) assigned to each employee
differs on a person to person (or rank) basis, making it necessary for him/her to ensure that
his/her extension is not misused by others. . Thus each extension user is allowed to lock/unlock
his phone using his own individual password to ensure complete security of the extension
features and out dialling access.

5.3.1 Change Extension Password

This code enables the user to change the existing password.
Code >> #680 + Old Password + New Password
Please Note: The default password is 1234.In case you have forgotten the password please
contact the system administrator.

5.3.2 Lock Extension

This code is used to lock the extension for barring outgoing calls of any type except intercom.
Code >>#677

5.3.3 Unlocking the Extension/Changing CoS

This code is used to unlock an extension – using the set password - to enable out dialling for the
chosen level of CoS.
Code >> #687 + Ext Password + CoS (0-4)
CoS: 0 – Intercom
1 – Local
2 – Above + Mobile and intra-circle 3 – Above + STD
4 – Above + ISD

5.3.4 Dynamic Lock Enable/Disable (Mobile, STD & ISD)

Many a time one may forget to lock the extension while leaving the workstation. This may lead
to misuse of the extension out dialling. In such cases the user can enable the Dynamic Locking
feature for mobile, intra circle STD & ISD numbers, thus automatically limiting to only local
out-dialling facility in event of the extension not being used for more than 3 minutes. When the
user wishes to use the same, he need only use the ‘Unlocking the Extension’ code to enable out
dialling as per the set CoS for the extension.
Code >> #683 + Fun. (0-1)
Fun: 0 – Disable

Page | 25
 1 – Enable
Please note that this feature is normally disabled.
Code >> #677

5.4 Privilege Features

A certain set of features cannot be allowed to everyone in the organization. Hence the access to
these is defined via system programming to only those extensions that the system administrator
deems necessary for their day-to-day operations.

5.4.1 Listening In
In order to ensure security of the company’s confidential information, the senior authorities may
have to eavesdrop on ongoing conversations in event of suspicion being aroused. This can be
done by using the Listening In feature, wherein the authorized party can listen to a live
conversation of any extension user without him, or the 3rd party, realizing that they are being
heard.
Code >> #501 + Ext. No.
This can be done on an extension that is busy.

5.4.2 Room Monitor

In order to eavesdrop on the ongoing conversation within a room the Room Monitor feature can
be used. It activates the mike of any key phone in that room so that all the things happening in
the surrounding area can be heard without them realizing the same. In case a Key Phone is not
present a simple SLT with it’s handset off hook serves the same purpose.
Code >> #503 + Ext. No.

5.4.3 Barge-in with Tone

There are many instances when a message has to be delivered urgently to an extension user busy
on another call. In such instances the Barge-in with Tone feature can be used to convey the
message immediately. Whenever the user finds a particular extension number to be busy, all he
needs to do is dial the given code that enables him to intervene on the ongoing conversation. On
dialling this code, the conversing parties hear a beep, indicating that someone is barging in, after
which the initiator gets connected to them both in a conference. After having conveyed the
message, the initiator needs to just hang-up to come out of the same, leaving the conversing
parties to continue with their discussion.
Code >> 5

Page | 26
5.4.4 3-Party Conference
During the day-to-day operations in any organization, there are often instances when one has to
speak to 2 parties simultaneously within the organization or outside. A 3 party conference can be
established by first putting the existing caller on hold, dialling the other party number (internal or
external) and then dialling the given code after the conversation has been established with the
other party. As soon as the code is dialled, all three parties (i.e. the one on hold, the initiator and
the called party) are drawn into a conference and can speak with each other simultaneously.
Code >> Hook Flash + 3

5.4.5 Do Not Disturb

Certain senior employees may at times be busy with extremely important work and thus would
not wish to be disturbed by calls landing at their extension during this period. Such extension
users can disallow calls from landing at their extensions by enabling the Do Not Disturb (DND)
feature. Of course, the type of DND to be set can be decided by the user in accordance with the
criticality of the work undertaken. However, the extension users enabled with the DND Override
feature (senior executives) can still call these DND enabled extensions irrespective of the level
defined.
Code >> #6721 for Internal Calls (Outside calls will be allowed)
#6821 for All Calls (No calls allowed)

5.4.6 Do Not Disturb Cancel

This code is used to cancel any level of DND enabled by the extension user.
Code >> #6720 for Internal Calls
#6820 for All Calls

5.4.7 Serial Call

Quite often the external calling/called party may wish to speak with more than one person in the
organization. Or it could be so that you may wish to speak to the calling/called party again after
he has finished speaking with the person to whom the call was transferred. To ensure this the
transferring user need only activate the Serial Call feature as given below. Here, as soon as the
other extension user within the organization hangs up, the calling/called party’s call gets
automatically transferred back to the transferring extension.
Code >> Hook Flash + Ext No. + Hook Flash + 6

5.4.8 CLIR (Caller Line Identification Restriction)

This feature enables the extension user to decide whether he wishes to display his CLI number
to the called party or not. CLIR is especially useful in cases where the senior officials may not

Page | 27
 wish for their CLI number to be displayed to certain rank of employees. However, the officers
given the CLIR Override facility can still view the CLI number in spite of the CLIR feature
being enabled E.g. Even though the General Managers have CLIR enabled on their extensions,
the MD of the company (with the CLIR Override facility) can still view their numbers while
receiving a call from them.
Code >> #502 + Fun. (0 - 1)
Fun: 0 – Disable
1 – Enable
Please note that this feature is normally disabled.

5.4.9 Hotline Enable/Disable

With the hotline feature the extension gets connected to another extension, junction, or external
number by simply going off hook. Hot line is of 2 types, immediate and delayed. In case of
immediate the extension gets connected to the hotline number without delay. In case of the
delayed hotline feature, on lifting his extension he gets the system dial tone for 5 seconds before
the EPABX automatically connects him to the assigned Hotline number. He then has the option
of dialling another number during these 5 seconds. With the code given below the user can
enable or disable the hotline feature.
Code >> #602 + Fun. (0 - 1)
Fun: 0 – Disable
1 – Enable
Please note that this feature cannot be invoked by an extension with immediate hotline.

5.5 Alarms
During the busy office hours, filled with heavy workloads, one often tends to forget important
appointments/priorities scheduled for a later hour. Of course there are certain
issues that need to be dealt on a daily basis too - at a specified regular time - which may also skip
one’s mind if not reminded. However this problem can be easily overcome if there is some kind
of alarm that draws your attention to the time, thus reminding you of the tasks to be completed.
And what better an instrument than your own extension to help enable the same.

5.5.1 Set Alarm for Self-Extension

This code is used to set an alarm for your own extension for a given time on a one time or daily
basis.
Code >> #685 + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
Alarm Type: 1 – Once
2 – Daily

Page | 28
5.5.2 Disable Self Alarm
This code is used to disable an alarm set on your own extension.
Code>> #675

5.5.3 Set Alarm for Other Extension

This code is used to set an alarm for another extension for a given time on a one time or daily
basis. An example of an application of this feature could be for secretaries to set alarms for their
bosses. However, please note that this feature has to be authorized for an extension by the system
administrator.
Code>> #686 + Ext. No. + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
Alarm Type: 1 – Once
2 – Daily
Ext. No.: Represents the extension where the alarm is to be set

5.5.4 Disable Alarm for Other Extension

This code is used to disable an alarm set on another extension.
Code>> #676 + Ext. No.
Ext. No. is the extension where the alarm is to be disabled

5.5.5 Call Follow Me

In event of the user forgetting to activate call forwarding while leaving his work station, can do
so using the 3rd party extension and activating the ‘call follow me’ feature. All calls will be
diverted to the extension where this feature is invoked.
Code >> #600 + User PW + Ext. No.

5.5.6 Walk-in CoS

For reasons explained in the Extension Security Features, the CoS of each extension user differs
as per their requirement/rank. However, an extension user often leaves his workstation to attend
duties elsewhere within the office premises. In such cases - should the extension user wish to
make an outgoing call - he has to return to his workstation to access his own telephone’s dialling
rights. This inconvenience can be eliminated with the Walk-in CoS feature, which allows the
user to access his own, predefined out dialling rights from any other extension within the
organization by simply dialling in the defined code.

5.5.7 Walk-in Enable/Disable

This feature is used to allow/disallow the user’s extension from being walked in from any other
extension for accessing the out dialling rights and budget as per the set CoS. This has to be done
on own extension by the user.

Page | 29
 Code >> #614 + User Password + Fun. (0-1)
Fun: 0 – Disable
1 – Enable
Please note that by default walk-in is disabled.

5.5.8 Temporary Walk-in

This feature is used to allow the user to perform a walk-in from another extension on a
temporary basis, wherein – if there is no number dialled out after entering the code or after the
last call within 15 sec – the walk-in gets disabled automatically.
Code >> #615 + Ext. No. + User Password

5.5.9 Permanent Walk-in

This feature is used to allow the user to perform a walk-in from another extension on a
permanent basis, wherein the feature can be cancelled only by entering the ‘Cancel Walk-in’
code from the extension that had performed the Permanent Walk-in.
Code >> #616 + Ext. No. + User Password

5.5.10 Cancel Walk-in

This feature is used to cancel a Permanent Walk-in or temporary walk-in, wherein the given code
has to be dialled from the extension that had activated the feature.
Code >> #617
Please note that Walk-in can also be cancelled by invoking Walk-in on self extension.

5.5.11 Time Announcement

This feature allows the user to check the current time, which is announced in a 24 hour format.
Code >> #6135

5.5.12 Self Extension Number Announcement

This feature allows the user to check the extension number that has been assigned to his
telephone.
Code >> #6136

5.5.13 Version Announcement

This feature allows the user to check the software version being used in the PBX. This may be
required for future upgrades or problem resolution.
Code >> #6137

Page | 30
CHAPTER 6
EXTERNAL LINES

Page | 31
6. EXTERNAL LINES

6.1 Introduction
This chapter describes how to access the tie lines and how the incoming calls are dealt with.
Access to the tie line is controlled though the user rights. If the user does not have the right to
access the tie line then the user will be intimated by voice prompt” This feature does not exists
on your phone”.

6.2 Outgoing Calls

External calls can be dialled directly by prefixing the number to be called with a pre-set digit. A
user access code number may be required for access.
1. Lift the extension receiver and listen for the dial tone
2. Dial the external line required:
0 for tie line (normally shore lines)
#8001 to #8005 for individual tie lines or SATCOM/other tie line
3. Wait for the dial tone of the attached equipment
4. Dial the required external number
The call can be logged. The information recorded includes the extension used, user ID, tie line
used, time and duration of the call and the number dialled.

6.3 Incoming Calls

When an incoming call is detected, the first designated extension will be rung. When the call is
answered, the incoming call can be transferred to the relevant extension using the call transfer
feature.
A group can be set up so that if the first designated extension is not answered the incoming call
will be passed to either each phone in sequence or all together. The chapter on groups explains
the types of groups available.
The only indication that the incoming call has been terminated before an extension has picked up
the call is the ringing cadence. This means that the EPABX Exchange has to wait for more that
the cadence interval before the ringing termination is detected. This means that it is possible for
an extension to hear the dial tone of the attached equipment and not the incoming call. This is
normal behaviour.
An incoming External Line can be automatically answered with a voice prompt so that the caller
can immediately call the extension required or wait for an operator to answer.

Page | 32
CHAPTER 7
PUBLIC ADDRESS

Page | 33
7. PUBLIC ADDRESS

7.1 Introduction
This chapter describes how to access the Public Address.
Access to the Public Address is controlled though the user rights. If the user does not have the
right to access the tie line then the continuous “NU” tone will be heard.

7.2 Public Address Access

Public Address announcements can be dialled directly by prefixing the number to be called with
a pre-set digit. A PIN number may be required for access.
a) Lift the extension receiver and listen for the dial tone
b) Dial the required Public Address Line. The factory default starts at 750
c) Wait for the Public Address system (if required)
d) Make the Announcement
The Public Address Access can be logged. The information recorded includes the extension
used, user ID, Public Address used, time and duration of the announcement.

Page | 34
CHAPTER 8
INSTALLATION

Page | 35
8. INSTALLATION
The first step is to locate an acceptable site for the equipment. When locating the mounting site,
the following points should be considered:

• Elcome’s EPABX is designed for bulkhead mounting. The system must be firmly mounted to
the bulkhead to reduce the effect of vibration
• The location must have access to a dedicated 93-264 AC 50/60Hz circuit with a circuit
breaker or fuse rated at 5Amps
• The location must have access to a good earth ground
• The location should be well ventilated with a recommended temperature of 15°C to 25°C and
a relative humidity of 5% - 90% non-condensing. The area should be suitable for office type
equipment
• The equipment should be away from radio transmitting equipment, generators and other
equipment capable of generating electrical equipment. The system should be protected from
flooding and heavy machinery as well as excessive dust and vibration
• The location should have adequate accessibility, space and lighting for future servicing.

• Telephone cables should be terminated in the integral Main Distribution Frame (MDF) or to
an external unit located within 3 metres of the telephone exchange

8.1 Mounting the Case

The cabinet is designed for bulkhead mounting. The mounting positions are as shown below.
Bolts of M8 size should be used for fixing the supplied mounting brackets.
Once the unit has been mounted, remove the top/bottom gland plate(s) and cut gland holes in the
appropriate position. The cables can then be connected to the in-built MDF mounted in the rear
of the case.
All cables should be securely fastened to prevent damage due to vibrations.

Page | 36
 Figure 1: Installation drawing of enclosure

Maintenance Envelope: L-750 mm

H-900 mm
D- 910 mm

Page | 37
8.2 System wiring

Power Wiring
Power is connected to the exchange through power connector the supplied line socket must be
used as this fits the retaining clamp.
Ground (Earthing) Point
The ground (earth) is connected through the power connector. If extra grounding points are
required, there are copper M8 studs distributed throughout the cabinet. They are protected with
pastic covers.

8.3 Extension and External Wiring

Connection to the ship’s telephones is via the built in MDF. The MDF has a filter, main supply
terminal (X1) and 9 extension line connectors (CN-1 to CN-9). Below is the MDF diagram. Also
the detail diagram for line connector is given in fig 3.

Page | 38
Figure 2: Distribution frame connector

Page | 39
 Figure 3: Detail connection of junction card

Typical Extension and external wiring connections are shown in the below table

Line Extn. Connector Terminal Remarks

Digital line 1 200 X-1 67 89 Operator panel
Digital line 1 201 X-2 67 89 (optional)
Analog extn.
Card -1
1 202 CN-1 1A 1B
2 203 CN-1 2A 2B
3 204 CN-1 3A 3B
: : : : :
: : : : :
: : : : :
16 218 CN-1 16A 16B
Analog extn.
Card -2
17 219 CN2 1A 1B
18 220 CN2 2A 2B
19 221 CN2 3A 3B

Page | 40
 : : : : :
: : : : :
: : : : :
32 234 CN2 16A 16B
:
:
:
Analog extn.
Card -8
1 315 CN8 1A 1B
2 316 CN8 2A 2B
3 317 CN8 3A 3B
: : : : :
: : : : :
: : : : :
128 330 CN8 16A 16B

External lines
1 shore CN9 1A 1B
2 shore CN9 2A 2B
3 SATCOM CN9 3A 3B
4 SATCOM CN9 4A 4B

PA Line
PA Audio CN9 9A 9B
PA Switch CN9 10A 10B
Table 1: Typical and extn. connections

Page | 41
CHAPTER 9
FAULT FINDING

Page | 42
9. FAULT FINDING

The following information is intended to assist with fault finding to module level only.
All exchanges and modules are fully tested before dispatch from the factory. Should problems be
experienced when the exchange is first powered up, you are advised to carefully check all wiring
and the presence of power supplies before proceeding.
No module should be removed from, or inserted into the exchange whilst the exchange is
powered up. The exchange contains static sensitive devices and special anti-static precautions
should be exercised when handling the modules.
If there is a problem with an extension, try a different telephone before assuming that there is a
problem with the telephone exchange. Most problems are caused by the mistreatment of the
telephones.
9.1 All Telephones Dead
If no sound can be heard at the telephone ear-piece when you blow into the mouth piece, then the
telephone is considered to be dead. If all telephones exhibit this fault then check that the
exchange is powered up and that the switch is turned on. There should be a bright red led
glowing in the switch. If this is not glowing, replace that Power module.

9.2 One Telephone Dead

If the symptoms are as described above for one telephone only:
1. Check the telephone, by replacing with another and trying on another extension. Replace as
necessary.
2. Check the wiring to the telephone. There should be a voltage of about 48V between the two
lines. If the telephone is off-hook, then the voltage will be about 7V.
3. Check that the appropriate LED on the front of the switch card lights when the telephone is ‘off-
hook’. If it does not, replace the subscriber card.
4. Check that the appropriate LED on the front of the switch card is not on when the telephone is
‘on-hook’. If it is, replace the subscriber card.

9.3 All Telephones Live, But No Dial Tone

Sound can be heard at the earpiece when you blow into the mouthpiece, but no dial tones can be
heard when calling another telephone.
Check that there are not more than 8 extensions trying to set up calls. There is a limit of 8 calls
being set up at any one time. As soon as the call has been set up, then another call can be started.

Page | 43
 Try resetting the system by turning the power off and then back on after 10 seconds. If this cures
the problem, then the system software experienced a glitch. If the problem can be reproduced
then please report it to Elcome Integrated Systems.
If the telephones still have no dial tone, replace the Processor card, but note that any special
programming for your exchange will need to be repeated.

9.4 One Telephone Live, But No Dial Tone

If the symptoms are as described above but affecting one telephone only, also check the
following:
1. Check the programming of the extension to make sure that the extension has been
programmed.
2. Follow the instructions for “One Telephone Dead”.

9.5 Wrong Extension Obtained when Dialling

Check if ‘Call Forward’ has been set on telephone. Go to the extension which should be obtained
and enter the Call Forward cancel code.
Check the directory to the equipment numbers. Re-allocate the number or re-wire the extension.
Check all wiring from the back-plane through to the telephone.

9.6 Telephone Always Busy when Dialled

Check if ‘Call Forward’ has been set on telephone. Go to the extension which should be
obtained and enter the Call Forward cancel code **3.
Check that the telephone is not off-hook. Some telephone handsets need to be replaced firmly on
the telephone, especially if extra retaining brackets or Velcro have been added.
Follow the instructions for “One Telephone Dead”.

9.7 Telephone Always Unobtainable when Dialled

Follow the instructions for “Telephone Always Busy when Dialled”

9.8 Telephone Fails to Ring, But Ring Tone can be heard by Caller
Check that the telephone does not have the bell turned off. Some telephones need special sockets
for telephone connection (Common problem with British Telecom telephones with a small white
plug), and check the wiring of the telephones.
Check destination telephone by dialling *6 (self test) from the telephone. If telephone rings,
check directory to the equipment numbers.
Check that the correct LED flashes on the relevant extension line card. If the wrong LED flashes,
then there is an error in the programming.
Follow the instructions for “One Telephone Dead”

Page | 44
9.9 Intermittent Dial Tone
Check if ‘Call Forward’ or ‘Call Transfer’ has been selected. The dial tone will automatically
change to intermittent when these features have been selected, or during self test.
Check if dialling has been disabled. This is often the case with emergency telephones or the
night bell.

9.10 Cross-talk on Conversation

Check for intrusion from officer class telephone.
Check if telephone set up as an emergency telephone, since this facility allows any other
telephone to intrude on a current call.
Check the wiring. This is the most probable cause in a new installation.
Replace the subscriber card.

9.11 Unable to Obtain External Line.

Check that the line is connected correctly right through from the to the external system. If there
is a break in the line, the will give no tone. Test the external line by trying with a telephone at a
point nearest any station as possible.
Check the programming to verify that the shore line is set and programmed correctly. See the
factory set configurations list. If you have re-programmed the exchange, print out the current
configuration to check that the correct access rights are available.
Check if PIN number access is required.
Change the Tie Line card.

9.12 Incoming Call Not Received

Check that the designated telephone is connected and operating correctly. If a night bell has been
selected, check that this is operating correctly.
Check for ‘Call Forward’ of external calls.
Check the programming of the shore lines. Refer to the factory set configurations list. If you
have re-programmed the exchange, print out the current configuration.
Change the Tie Line card.

Page | 45
CHAPTER 10
CPL/PIL

Page | 46
10. CPL/PIL

SR. NO. UNIT PART NO.

1 Central Processing Unit module CPU PCB

2 Junction and Line Circuit Interface JLC{4x4} PCB

module
3 Junction and Line Circuit Interface JLC (2x6) PCB
Module
4 8 Line Circuit Interface Module LCC PCB
5 16 Line Circuit Interface Module LC16 PCB
6 E1/PRI Interface Module PRI PCB
7 KTS interface Module KTS PCB
8 Power Supply Unit 24V-SMPS: 90W & 125W
9 Mother Board for interconnection of 256 MBD
various modules
10 KTS Key Board Interface Module KBD PCB
11 KTS Central Processing Unit Module KCPU PCB
12 GSM Module GSM PCB
13 Voice over Interface Module VoIP PCB

Page | 47
CHAPTER 11
SYSTEM DRAWINGS

Page | 48