Issue Tracker Module

Overview

This is an intranet-based project, which provides Bug Tracking, Help Desk Ticketing. Issues
related to software projects can be raised, tracked and resolved by employees of different
departments. Resolved issues can be allowed to access from Knowledge Base as Knowledge
elements. The different groups and representatives can interact each other through emails.
This application is for fulfilling the different requirements of the administrator and employees of
an organization.

In this application an employee can:

1. Login into the issue tracker system.
2. Access help information
3. Search for an issue.
4. List/Modify/Resolve the issues.
5. List projects.

In addition to the above functions the administrator can perform the following functionalities:
1. Adding employees
2. Adding projects
3. Adding departments
4. Add/Modify priorities
5. Add/Modify status
Overall Description
Product Perspective
This Product is an automated form of the Issue Tracking and Resolution process, which
replaces the manual task of the employees who raise the issue and administrator who
monitors the system with some privileged tasks assigned to him. This is the product
about the Issue Tracking system, which mainly provides tacking the issues raised by
users of the system on different projects and from different departments.
The major components of the overall system are:
1. Administration Module
2. Employee Module

The administrator mainly deals with the process of adding employees into the system.
Along with adding employees into the system he is responsible for adding new
departments, priorities, status and new projects into the current system. Administrator
can also play the role of the employee by raising the issues or resolving the raised issues
by other employees.
 An employee can generally raise an issue, search for more information regarding issues,
modify an existing issue, resolve issues, access knowledge elements and help
information.

 Registering the employee for providing them specialized services.

 Providing search facility to help the employees to browse for the knowledge
elements
 Providing Employee the right to allow him to modify or resolve the issues.
User Classes and Characteristics
 Fresh employees

This is the major User class for whom the product is designed. The system designed

is user friendly and is developed using GUI technology, which provides better

navigation facility to these users. And allows them to track their issues easily and much

better than the manual system.

 Already working employees but seeking for a better system to solve their issues

 Organizations willing to provide a best Issue Tracking System.

This is the second major user class, which already posses the basic infrastructure,

i.e. is the projects which are the major inputs to the system.

 Administrator

The administrator is responsible for the maintenance of the whole site. He is the

person who maintains all the Login information of the employees and allows

modifications or deletion on employees, projects, status types, priorities and departments

into the system.

MODULES

1. CUSTOMER

1.1 LOGIN FORM

1.2 CUSTOMER REGISTRATION
1.3 ISSUE PLACING
1.4 REPLY FOR ISSUE
1.5 EMAIL CONTACT
1.6 CHAT

2. ADMINISTRATOR

2.1 LOGIN FORM

2.2 EMPLOYEE ENTRY DETAILS
2.3 ISSUE VIEWER
2.4 ISSUE STATUS
2.5 EMAIL CONTACT
2.6 CHAT