PROFILE

• 9 years’ experience in application development using PEGA PRPC in domains such as Health care and
Life Science. I am looking for a challenging career and to be a part of the team.
• Experience in Case Management, Activities, Properties, Decision Rules, Declarative Rules, When
Condition, Process Flow and User Interfaces like Harness, Sections and Flow Actions.
• Experience in integrating external services using Connector Rules like SQL, SOAP and REST.
• Experience in analyzing the requirements & providing the solutions in form of POC’s.
• Extensive debugging skills in PRPC using Tracer, Clipboard and Rules Inspector.
• Participated in designing security to applications which involved setting up Access Groups, Access
Roles, Operator ID’s, Work Manager and End User ID’s, Application Rules.
• Customer handling and relationship management skills- experience working in a consulting
environment
• Proficient in PEGA Implementation cycle including modeling of business process, development,
testing, and deployment.
• Proficient in Class Structures, Work types, Rule Sets and designing PRPC flows.
• Hands on experience in User Interfaces Dev like Flow actions, Screen flow, Harness and Section rules.
• Implemented various SDLC models, product requirements gathering & design using software
methodologies like SCRUM, waterfall and Agile Programming.
• Experience in conducting PEGA Enablement sessions on DCO, Delegated rules to business users.
• Involved in interaction with the end users along with Business Analysts and the team members for
better understanding of the business requirements.
• Held requirement gathering sessions with the client user and drive out the details needed by the
development team. Utilized PEGA DCO (Direct Capture of Objectives) approach to gather information
to create the backbone to the entire PEGA Application.
• Providing code reviews, best practices to stabilize the applications and improve
Existing processes to avoid reoccurring incidents.

TECHNICAL COMPETENCY

BPM Tool PRPC V8.X, V7.x, V6.x

Programming Languages Java, HTML,XML
Database MS SQL, Oracle, MS Access
Tools JIRA, Rally, SOAU-UI, postman
Methodologies Agile and Waterfall
Operating System Windows
PROFESSIONAL EXPERIENCE

GAP, Sunnyvale, CA May 2019 to till date

Senior PEGA Developer

Responsibilities:
 Involved in requirement meetings with business to understand customer expectations and
needs.
 Coordinating with different services team (like Tapir, Biologics, and PRS) for various interfaces.
 Involved in customization of PEGA OOTB rules as per customer requirements.
 Created Web services using Connect-REST.
 Created parameterized Data pages.
 Implemented Access Groups, Access Roles, and Privileges for security of certain functionalities
for different role users.
 Implemented customized activities for Job Scheduler, Queue Processors.
 Implementation of PRPC components like Activities, Flows, Flow actions, Assignments, SLA,
Decision and Declarative rules.
 Drive performance and maintainability improvements (Compliance Scorecard, PDC).
 Involved in creation of validation rules to implement business logic validation.
 Involved in Designing Class Structure in PRPC.
 Involved in bulk case creation.
 Involved in PEGA Deployment.
 Worked on the POC in which Pega connected to Kafka.
 Coordinating with off shore teams.

Environment: PEGA 8.X, WebSphere, Mongo DB, JIRA, Postman, JSON, HTML, CSS 

AIG, Indianapolis, IN March 2017- April 2019

Sr. PEGA Developer
Responsibilities:
• Analyze and contribute Software Requirement Document and Business Requirement Document from
technical and business perspective.
• Achieved Integration of PRPC systems with External Systems using SOAP Connector and Services.
• Created Data classes and DB tables for integrating with external systems (SLQ Connector)
• Involved in Creation of validation rules to implement business logic validation.
• Implemented and updated complex user interfaces using Sections, Harness, Flow Action and HTML
stream rules.
• Worked Data pages/Declare pages, Report definition, Data Transform rules, DSS etc.
• Participated extensively in designing application security which involves setting up Access groups,
Access Roles, Operators, Application ID, Org Divisions, Org Units, and Work groups.
 • Analyzing the requirement document and business requirement documents.
• Technical support to team members.
• Keeping track of defect logs and change requests.
• Involved in creation of validation (property-validation, obj-validation) rules to implement business
logic validation.
• Create Harvest package and coordinate with RCM Team for QA and Production deployment approval.
• Implemented Declarative rules and Decision rules.
• Lead go live efforts and coordination for L1/L2 support calls.
• Pega Log and System Log analysis for performance and reported issues
• Verify agent and listener status and troubleshoot for application availability
• Coordinate with business, ITA, middleware, database and other participating applications teams to
analyze and troubleshoot issues.

Environment: PEGA PRPC V6.x, V7.x, Data Power, WEB Services, Fidder, SOAP UI, Oracle. IBM it Portal,CA
Harvest software change manager workbench and IBM smart Cloud control desk (defect management tool)

Anthem Inc, Norfolk VA, USA Jan 2015 - Feb

2017
Role: Pega Developer
Responsibilities:
• Analyze and contribute Software Requirement Document and Business Requirement Document from
technical and business perspective.
• Discuss with initiative leads and product owners to come up with business requirements which will be
documented as user stories in JIRA tool for technical and non-technical teams to enhance and scale up
the existing and new products.
• Achieved Integration of PRPC systems with External Systems using REST connectors
• Created Data classes and DB tables for integrating with external systems.
• Created rules based on circumstance.
• Modified the Interaction and added new intent task. Modified/show the exiting intent task base on
condition.
• Created and modified Guided rule and Dialog Association Rule to display the guided dialog box and
show the message base on condition.
• Involved in Creation of validation rules to implement business logic validation.
• Implemented and updated complex user interfaces using Sections, Harness,FlowAction and HTML
stream rules.
• Worked Data pages/Declare pages, Report definition, Data Transform rules, DSS and Email Integration
etc.
• Created branch rule for every user story. Merged the rules and create/updated the product rule.
• Analyzing the requirement document and business requirement documents.
• Involved in creation of validation(property-validation,obj-validation)rules to implement business logic
validation.
• Implemented Declarative rules and Decision rules.
• Pega Log and System Log analysis for performance and reported issues.
• Worked on BIX reporting. Resigned the flows and created reusable section.

Environment: PEGA PRPC 7.x, SQL Server, JIRA and confluence, BIX, Postman REST, SOAPUI and
Notepad ++

Volvo, Pleasanton, CA Sept 2012 - Dec 2014

PEGA Developer

Responsibilities:
 Participate in requirement validation, analysis, design and implementation.
 Involved in application design for integration with SFDC (Sales Force).
 Re structuring the Integration the application with other interfaces like IDQ, Fuzzy Search, Exact
Search, UCM and SFDC using WSDL files provided by the Middleware team.
 Developing customized portals for different users like Requestor, Data Steward, Dealer and Queue
Boss based on regions.
 Redesigning R3a databases based on the region.
 Coordinating with SFDC, Middleware and UCM team.
 Work with interfacing application specialists in relation to application integration strategies.
 Ensure that the technical components definition complies with GE technical architecture standards.
 Understand the solutions, which were provided by solution architects.
 Follow the guardrails of Pega System.
 Ensure a quality and efficient delivery of the product.

Environment: PEGA 7.2, WebSphere, ORACLE SQL, JIRA, SOAP-UI, XML, JSON.