A Amrish

R.

Position: IT Manager - Infrastructure

Company: Medline Industries, Inc.
Location: Pune, Maharashtra, India
Experience: 17 years exp

Cont act Inf o:

Email: amrishrokade@yahoo.co.in
Phone: +91 98900 74180, +1 570-233-4629, +91 20 4017 6174

Social:

Skills
Active Directory Amazon Web Services (AWS) Capacity Planning Cisco UCS Cloud Computing

Databases Data Center Management Data Center Operations Disaster Recovery

Domain Name System (DNS) Information Technology Manager ISO 27001 ITIL

IT Infrastructure Management IT Infrastructure Operations IT Operations IT Operations Management

IT Roadmap IT Service Management IT Strategy Linux Microsoft Exchange Microsoft SQL Server

Netapp Network Administration Operating Systems Performance Appraisal PlateSpin

Project Management Quest Automation Platform Resource Management Servers Service Delivery

Service Now Solution Architecture Storage Area Network (SAN) Symantec Backup Exec.

Symantec Endpoint Protection Team Management Vendor Management Virtualization VMware ESX

VMware vRA VMware vSphere Windows Server

Work experience
Jun 2019 - current time
Jul 2015 - Oct 2018
Aug 2010 - Jul 2015
IT Manager - Infrastructure
Medline Industries, Inc.
Leading Server Operations of Medline includes Windows Servers-VMware &
Linux-Unix and Storage technologies of Global Infrastructure & Infrastructure
Projects and deliver those objectives from Pune.
IT Manager-APAC
NICE Ltd
Leading IT Infrastructure function for APAC region that includes Data Centre
Management, Migration to AWS Cloud, Virtualization, SAN Storage, Backup &
Restore and Security of the IT Infrastructure. Established a System/Network
Engineers team to support all Incident/Request/Change/Alerts which have 96%
SLA to support business with zero or minimum downtime. Leading IT
Infrastructure team from technical front that includes management of HP-DELL-
Cisco Physical Servers, VMware Virtualization, VMware vRA Private Cloud, AWS,
Linux OS, Windows OS, Office 365, Active Directory, SCCM, VMware Horizon VDI,
Intune MDM, Veritas NetBackup, Cisco Routing & Switching. Hiring, Mentoring,
Coaching team & motivating for high performance for delivering global
business requirement, working with employees on career development, setting
training goals, compensation planning, creating performance improvement
plans and holding monthly one on one meetings with team members. Involved
in both strategic planning and day-to-day IT operations, Handling & execution
of global IT projects and deliver those objectives from Pune location. Strategic
involvement in goal setting of teams and individual. Use tools, templates and
checklists for best-practice processes to improve SLA for IT Operational areas,
improve productivity and efficiency by adoption of tools and automation. Issue
resolution and customer service and evolve them as needed to reflect their
continuous improvement. Improves customer service quality results by
studying, evaluating, and re-designing processes to provide best in class
Support to our customers.
Enablement Manager
BMC Software
Implementation and Management of highly available infrastructure with 99.99%
availability. Planed, designed and Implemented strategic processes,
architectures, policies and procedures to keep pace growth demands in the
server compute and network infrastructure. The infrastructure built using DELL &
Cisco UCS Servers, VMware vSphere suite, Hitachi Storage, Cisco Networking, F5
and AWS cloud. Hiring, Mentoring, Coaching team & motivating for high
performance, Developed a skilled technical team to manage the infrastructure
by 24X7 and to resolve incidents & requests as per defined SLA for Business.
Handling infrastructure issues with VMware vSphere ESXi, VMware vCenter Active
Directory, Cisco Networking, Symantec End-Point Protection Antivirus, Windows
Server2008, 2012, Linux and AWS. Automated repetitive tasks using
Automation. Root cause analysis (RCA) for incidents which occurring periodically
in infrastructure. Infrastructure capacity planning for resource utilization and
Analytics. Improves quality Results by evaluating and upgrading processes;
directing changes as needs. Provides information by collecting, analyzing and

Jun 2009 - Aug 2010
Jan 2005 - Jan 2009
summarizing data trends in new technologies for capacity and response time,
preparing reports for stakeholders to showcase IT budget requirement for
additional resources.
Consultant
Capgemini
Remote Infrastructure Management of an American Customer where I have
transitioned the system processes & tasks to offshore team. Administration of
the complete IT Production environment. The environment consists 1000+
Physical servers and over 100+ VMware ESX hosts in production. Administration
& Management of Windows 2003, 2008, Redhat Linux, Active Directory, Group
Policies, DNS, DHCP, FTP, VMware ESX & VMware vCenter, Symantec End-Point
Protection, OS Patching using SCCM, P2V migration using VMware vConverter
and PlateSpin Migrate. End-to-End support for all Incidents\Requests\Alerts and
production tasks as per defined processes & agreed SLA. The environment is
segregated into 70% Windows & 30% Linux on both Physical & Virtual servers. I
have also designed the performance monitoring processes to utilize
virtualization benefits & effective virtualization management. Tracking
Incident/Request/Alerts received & resolved to showcase Management for SLA
& billing purpose.
Team Lead - Infrastructure Management
Crave InfoTech & Consultancy Services Pvt. Ltd.
Implementation and Administration of Active Directory Domain Controllers,
DHCP, DNS, File Server, Print Server, WSUS, Terminal Server, Microsoft Exchange
Server 2003, Team Foundation Server (TFS), Redhat Linux Servers, VMware ESX
3.5, VirtualCenter, Symantec End-Point Protection, Backup & Restore, Apache,
Tomcat, Oracle & MS-SQL 2005 Database. Designed, Implemented and
Managed server consolidation program through use of VMware ESX 3.5 and
VMware VirtalCenter, converted multiple physical servers to virtual for resource
optimization. Built a Virtual Infrastructure for R&D teams to develop & test new
software builds using Virtualization which reduced server deployment time from
hours to minutes.

Educat ion
2004 - 2009 Electronics and Communications Engineering
Bachelor's degree
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
2000 - 2004 Industrial Electronics
Diploma in Industrial Electronics
SDMP

Head line
IT Infrastructure Manager

Summary
15+Years of Experience in Global IT Infrastructure & IT Operations | Data Center Management | Virtualization |
Private & Public Cloud. Specialties: IT Infrastructure Management, IT Operations Management, Data Center
Management, IT Budgeting, Team Building & Resource Management, Project Management, Capacity Planning,
Information Security, AWS & Azure Cloud, Virtualization, VMware vRA Private Cloud, ITIL and End-User Computing..

Languages
English
Full professional
Hindi
Native or bilingual
Marathi
Native or bilingual