ABHISHEK BHARDWAJ

Mobile: +919582346831
Email : abhishekbhardwajecen@gmail.com

PROFESSIONAL SUMMARY

A proven track record with 8+ years of experience in Product management in different product companies
supporting call centre solutions, e-commerce and sony products. Leading high-performing teams through roadmap
planning and priorities in a fast paced environment with successful product launches.

EXPERIENCE CHRONOLOGY

Vinculum Solutions Pvt. Ltd. – (Delhi)

From 16th Feb 2022 to till now

Job Profile – Product Manager (Integrations)

Responsibility

• Responsibility is to look into integration of new marketplace, shipping provider and CRM integrations.

• Current project on which I am working is Open network digital commerce (Govt. Project )

• As a Product Manager, need to handle a team of business analyst, prioritize Jira on basis of revenue and urgency.

• Need to troubleshoot issues by checking logs and getting it fixed by Dev/App team

Knowlarity Communications Pvt. Ltd.

From March-2021 to Feb 2022

Knowlarity Communications is a cloud telephony and AI company headquartered in Singapore. The company
provides cloud-based customer service and sales call handling solutions to businesses in Southeast Asia,
South Asia, and the Middle East. Knowlarity has over 15,000 customers spread across 65 countries and is the
largest cloud communications provider in Southeast Asia and the Middle East Job Profile – Sr.Business Analyst

Responsibility

• Successfully developed generic integration framework with CRM like hubspot , Freshdesk , LSQ and
onboarded100+ accounts with 50+ lakh of revenue till now for which have been awarded with multiple monthly
awards and quarterly awards.

• Understanding Business cases, gathering requirements using discussions, and transforming requirements into
conceptual design documents.

• Works across domain and application architects to ensure that a solution architecture aligns and is consistent with
project design guidelines and enterprise architecture standards.
• Understands and augments the conceptual architecture and design to address integrations being applied across
businesses, applications, technologies and services.

• Scope evaluation and feasibility assessment of requirements.

Unicommerce E Solution Pvt Ltd – (Delhi)

From 22 August-2016 to March 2021

Unicommerce is India’s largest platform for managing orders & inventory across multiple B2C & B2B
channels. Unicommerce is used by big e-commerce marketplaces like Flipkart, Snapdeal, Amazon, Myntra as well as
hundreds of online Sellers. Unicommerce offers solutions like- Multichannel Order Management, Multichannel
Inventory Management, Warehouse Management System, Omni-Channel Solution, Dropship Solutions, ERP
Integration. At Unicommerce, we work to build web-based software application for efficient order fulfilment and
manage procurement, warehousing, drop shipments, shipping, inventory and returns effectively at one place.

Job Profile – Sr.Consultant (Product Management - Integrations)

Responsibility

• Successfully developed generic integration framework with marketplaces and onboarded 10+ marketplaces which
increased revenue by 8%

• Increased working capability by 23% of internal stakeholders by improving UX of internal products (UniDesk,
GoLive & Wormhole).

• As a Program Manager, led dozens of client specific integrations with different ERPs and frontend websites and
reduced onboarding time by 36%.

• Launched Marketplace order, inventory reconciliation and single click tally automation which increased customer
base with 15%.

• Set up the entire internal analytics dashboard on ‘re-dash’ • Pro-actively manage changes in project scope, identify
potential crises & devise contingency plans which lead growth in CSAT by 28%.

Sony India Pvt. Ltd. – (Delhi)

Job Profile –Team Lead

From August 2014 to Feb 2016

Responsibility

● Handling team of more than 20+ employees.

● Giving training to new joiners, planning roaster and KPI’s. ● Process defining to ensure efficient productivity
from employees
● Troubleshooting Win7,Win8 & Win 10.
● Providing technical assistance for hardware and software issues.
 ● Collected information through client escalation calls to identify and report product problems. ● Handling
social media escalation & giving resolution.

OTHER PROJECTS HANDLED

● Integrating different marketplaces / CRM’s and designing generic roadmap for upcoming integrations to
save time.
● Project Topic-Role of Technology in Operations
● Objective of this dissertation project is to know the various implementations in processes to ease the
operations in an organization.

Achievements

● Have been awarded the Fire starter award the month I joined Knowlarity.
● Got 3 Spotlight awards (Employee of the Month) for giving more than 12 Lakh MRR in a month in minimum
TAT.
● Got 1 quarterly award in the current organization for timely delivery and 50 Lakh MRR delivered in that
duration.

● In 4 year of experience with Unicommerce got promoted 2 times first as Team Lead and then Sr.Consultant .
● Employee of the Month, Quarter and Year repeatedly in Unicommerce.
● In 1 year of service with SONY became the Team Lead.
● Participated in the Role of Communication Skills in Personality Development workshop conducted by
college. ● Participated in debates, quiz and group discussion programs at school level.

SOFT SKILLS AND TOOLS

● TOOLS: Windows and Linux (Ubuntu) Languages: C, C++, HTML, CSS, Java, Arduino Uno, python,
Mysql Applications: JIRA, Zoho, Salesforce, Postman,Audacity, Draw.io, AWS,MS Office, Excel,
SOAP-API Testing ,Postman ,Mongo DB

● SKILLS:
• Program & product management • Team management • Scrum • Agile sprint planning • Business
operations • Product roadmap, launch & track • Business Partnerships & ships & integrations • Wireframes,
prototyping & MVP • Reporting & documentation • User acceptance testing • Market research & Analysis•
Analytics & reporting – Redash & Tableu (basics)

EDUCATIONAL QUALIFICATIONS

MBA - Information and Technolody 2020 - Pursuing (4th Sem)

Suresh Gyan Vihar University

B TECH (ECE) 2010 - 2014

Sunder deep Engineering College
12th CBSE Board 2009 - 2010
Greenfields,Delhi

10th CBSE Board 2007 - 2008

Greenfields,Delhi

PERSONAL DOSSIER

Date of Birth : 18.06.1993

Gender : Male
Linguistic Abilities : English, Hindi
Hobbies : Playing Billiards, Travelling, Gymnast and own a GYM
Present Address : C-210A,Bhajanpura,Delhi-53.