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RTB No.: RGene026a : Service Manual Correction (S

208)
Published 11/18/2013 12:05 AM | Updated 11/18/2013 12:05 AM
Answer ID 181265 | FAQ ID 181247 | Rank A2

Service Manual Correction (SP5816-208)

Important Information Regarding Devices Connected to @Remote via Embedded RC G
The Service Manuals for the products listed below were changed as follows:

• Add error codes -12005 to -12008 as shown below.

• Add error codes -12009 and -12010 as shown below (bold italics).

5. Service Tables
SP5816-208

SP5-816-xxx (Mode)
208 Error Code
Displays a number that describes the error code that was issued when either
SP5816 204 or SP5816 207 was executed.
Cause Code Meaning
Illegal Modem Parameter -11001 Chat parameter error
-11002 Chat execution error
-11003 Unexpected error
Operation Error, Incorrect -12002 Inquiry, registration attempted without
Setting acquiring device status.
-12003 Attempted registration without execution
of an inquiry and no previous registration.
-12004 Attempted setting with illegal entries for
certification and ID2.
-12005 @Remote communication is prohibited.
The device has an Embedded RC gate-
related problem.
-12006 A confirmation request was made after
the confirmation was already completed.
-12007 The request number used at registration
was different from the one used at
confirmation.
-12008 The certification could not be updated, as
the device was in use.
-12009* The ID2 for the individual certificate
does not match the device ID stored in
 the NVRAM. To resolve this error, the
RC Gate must be re-registered with the
Center.
-12010* The common certificate has not been
written to the device. To resolve this
error, initialize SP5870-003 and then
execute SP5870-001 (re-writing the
certificate). Lastly, turn the power
OFF/ON.
Error Caused by Response -2385 Attempted dial up overseas without the
from GW URL correct international prefix for the
telephone number.
-2387 Not supported at the Service Center
-2389 Database out of service
-2390 Program out of service
-2391 Two registrations for same device
-2392 Parameter error
-2393 ?? not managed
-2394 Device not managed
-2395 Box ID for ?? is illegal
-2396 Device ID for ?? is illegal
-2397 Incorrect ID2 format
-2398 Incorrect request number format
*: 09A and later models only

Affected Products
• 05S and later models

Products Categories
EU Document
Ricoh RTB
@Remote Service
Embedded @Remote (Cumin)
Black & White Multifunction
Aficio MP 301SP/SPF
Aficio MP 2352SP, 2852/SP, 3352/SP
Aficio MP 4002/SP, 5002/SP
Aficio MP 6002/SP, 7502/SP, 9002/SP
Aficio SP 5200S, 5210SF, 5210SR
MP 2001SP, 2501SP
MP 2553SP/ZSP, 3053/SP/ZSP, 3353/SP/ZSP
MP 401SPF
 SP 3600SF, 3610SF
SP 4510SF
Color Multifunction
Aficio MP C300/SR, C400/SR
Aficio MP C305SP/SPF
Aficio MP C2051, C2551
Aficio MP C3001, C3501
Aficio MP C3002, C3502
Aficio MP C4501/A, C5501/A
Aficio MP C4502/A, C5502/A
Aficio MP C6501SP, C7501SP
MP C2003SP/ZSP, C2503SP/ZSP
MP C3003SP/ZSP
MP C3503SP/ZSP
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6003SP/ZSP
MP C6502SP, C8002SP
Printers B&W
SP 3600DN
SP 4310N
SP 4510DN
SP 4520DN
SP 5200DN, 5210DN
SP 8300DN
Printers Color
SP C320DN
SP C430DN, C431DN
SP C730DN
SP C830DN, C831DN
Production Printing Systems
Pro 8100S, 8110S, 8120S
Pro C651EX, C751EX
Pro C751
Wide Format Solutions
Aficio MP W2401, W3601
MP CW2200SP
RexRotary
@Remote
 Embedded @Remote (Cumin)
Black & White Multifunction
MP 2001SP, 2501SP
MP 2352SP, 2852/SP, 3352/SP
MP 2553SP/ZSP, 3053/SP/ZSP, 3353/SP/ZSP
MP 301SP/SPF
MP 4002/SP, 5002/SP
MP 401SPF
MP 6002/SP, 7502/SP, 9002/SP
SP 4510SF
SP 5200S, 5210SF, 5210SR
SP 3600SF, 3610SF
Color Multifunction
MP C300/SR, C400/SR
MP C305SP/SPF
MP C2003SP/ZSP, C2503SP/ZSP
MP C2051, C2551
MP C3001, C3501
MP C3002, C3502
MP C3003SP/ZSP
MP C3503SP/ZSP
MP C4501/A, C5501/A
MP C4502/A, C5502/A
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6003SP/ZSP
MP C6501SP, C7501SP
MP C6502SP, C8002SP
Printers B&W
SP 3600DN
SP 4510DN
SP 4520DN
SP 4310N
SP 5200DN, 5210DN
SP 8300DN
Printers Color
SP C320DN
SP C430DN, C431DN
SP C730DN
 SP C830DN, C831DN
Production Printing Systems
Pro 8100S, 8110S, 8120S
Pro C651EX, C751EX
Pro C751
Wide Format Solutions
MP CW2200SP
MP W2401, W3601
Nashuatec
@Remote
Embedded @Remote (Cumin)
Black & White Multifunction
MP 2001SP, 2501SP
MP 2352SP, 2852/SP, 3352/SP
MP 2553SP/ZSP, 3053/SP/ZSP, 3353/SP/ZSP
MP 301SP/SPF
MP 401SPF
MP 4002/SP, 5002/SP
MP 6002/SP, 7502/SP, 9002/SP
SP 3600SF, 3610SF
SP 4510SF
SP 5200S, 5210SF, 5210SR
Color Multifunction
MP C300/SR, C400/SR
MP C305SP/SPF
MP C2003SP/ZSP, C2503SP/ZSP
MP C2051, C2551
MP C3001, C3501
MP C3002, C3502
MP C3003SP/ZSP
MP C3503SP/ZSP
MP C4501/A, C5501/A
MP C4502/A, C5502/A
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6003SP/ZSP
MP C6501SP, C7501SP
MP C6502SP, C8002SP
Printers B&W
 SP 3600DN
SP 4310N
SP 4510DN
SP 4520DN
SP 5200DN, 5210DN
SP 8300DN
Printers Color
SP C320DN
SP C430DN, C431DN
SP C730DN
SP C830DN, C831DN
Production Printing Systems
Pro 8100S, 8110S, 8120S
Pro C651EX, C751EX
Pro C751
Wide Format Solutions
MP CW2200SP
MP W2401, W3601
Gestetner
@Remote
Embedded @Remote (Cumin)
Black & White Multifunction
MP 2001SP, 2501SP
MP 2352SP, 2852/SP, 3352/SP
MP 2553SP/ZSP, 3053/SP/ZSP, 3353/SP/ZSP
MP 301SP/SPF
MP 401SPF
MP 4002/SP, 5002/SP
MP 6002/SP, 7502/SP, 9002/SP
SP 3600SF, 3610SF
SP 4510SF
SP 5200S, 5210SF, 5210SR
Color Multifunction
MP C300/SR, C400/SR
MP C305SP/SPF
MP C2003SP/ZSP, C2503SP/ZSP
MP C2051, C2551
MP C3001, C3501
MP C3002, C3502
 MP C3003SP/ZSP
MP C3503SP/ZSP
MP C4501/A, C5501/A
MP C4502/A, C5502/A
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6003SP/ZSP
MP C6501SP, C7501SP
MP C6502SP, C8002SP
Printers B&W
SP 3600DN
SP 4510DN
SP 4520DN
SP 4310N
SP 5200DN, 5210DN
SP 8300DN
Printers Color
SP C320DN
SP C430DN, C431DN
SP C730DN
SP C830DN, C831DN
Production Printing Systems
Pro 8100S, 8110S, 8120S
Pro C651EX, C751EX
Pro C751
Wide Format Solutions
MP CW2200SP
MP W2401, W3601