Professional Documents
Culture Documents
Progress Test: Stay Stick Stand Come Cling Keep Move
Progress Test: Stay Stick Stand Come Cling Keep Move
Student A Student B
Your company has lost many of its best employees to Your company has lost many of its best employees to
competitors. You are a senior manager. Meet another competitors. You are a senior manager. Meet another
senior manager to discuss the problem. senior manager to discuss the problem.
Start the discussion. State a past mistake and Student A will start. Interrupt and ask for
the consequences. (The company concentrated clarification.
on satisfying customers, and the needs of the Listen to the clarification and respond with
staff were neglected.) reservations. Then state another past mistake
Deal with the interruption and clarify your and the consequences. (IT training isn’t the
views. (Not enough IT training for staff to do answer. Problems are due to the lack of
their jobs properly, which led to stress and performance evaluations which led to a lack of
dissatisfaction.) career development opportunities.)
Ask for clarification of Student B’s views. Clarify your views. (New staff were employed
Interrupt your partner. Respond with instead of promoting internally. Increasing
reservations. (Increasing salaries would be too salaries and benefts would boost morale and
expensive. A bonus would be better.) solve the problem.)
Deal with the interruption. Give your opinion
and decide on future action.
Student A Student B
Can the student … Didn’t do this Yes, but with Yes, did this Can the student … Didn’t do this Yes, but with Yes, did this
(0 points) some mistakes very well (0 points) some mistakes very well
(1 point) (2 points) (1 point) (2 points)
express express
reservations? reservations?