Professional Documents
Culture Documents
BUSI504 Week 8 Final Exam
BUSI504 Week 8 Final Exam
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score-96-percent/
Question 1 (2 points)
In a high context culture, people look for meaning in what is not said.
Question 1 options:
1) True
2) False
Question 2 (2 points)
Question 2 options:
1) True
2) False
Question 3 (2 points)
Question 3 options:
1) True
2) False
Question 4 (2 points)
Behavioral questions are the least useful type to ask during employment interviews.
Question 4 options:
1) True
2) False
Question 5 (2 points)
Among the persuasion variables that are associated with the speaker, the most significant variable is the
speaker’s credibility.
Question 5 options:
1) True
2) False
Question 6 (2 points)
The visual elements in a document may contradict the text and cause confusion.
Question 6 options:
1) True
2) False
Question 7 (2 points)
Question 7 options:
1) True
2) False
Question 8 (2 points)
Question 8 options:
1) True
2) False
Question 9 (2 points)
The maximum supportable outcome (MSO) and the least acceptable outcome (LAO) are guideposts for
negotiations that should be considered flexible.
Question 9 options:
1) True
2) False
Question 10 (2 points)
Question 10 options:
1) True
2) False
Question 11 (2 points)
Audiences are more likely to remember a speaker’s delivery style than the content of the presentation.
Question 11 options:
1) True
2) False
Question 12 (2 points)
The essential aim of informational meetings is to communicate a company point of view and have it
accepted by employees.
Question 12 options:
1) True
2) False
Question 13 (2 points)
Question 13 options:
1) True
2) False
Question 14 (2 points)
Question 14 options:
1) True
2) False
Question 15 (2 points)
In the United States, the accepted practice in negotiations is to begin with a general conversation on
neutral topics.
Question 15 options:
1) True
2) False
Question 16 (2 points)
Negative space suggests sloppy or lazy design, and should be filled with text or graphics.
Question 16 options:
1) True
2) False
Question 17 (2 points)
Unlike in other types of meetings, members of staff meetings are not expected to share information.
Question 17 options:
1) True
2) False
Question 18 (2 points)
Managers generally focus on facts rather than opinions during an interview in order to make decisions
regarding interviewees.
Question 18 options:
1) True
2) False
Question 19 (2 points)
It’s been estimated that 20 percent of American managers fail to perform adequately abroad because
they haven’t been sufficiently prepared for adjusting to the foreign culture.
Question 19 options:
1) True
2) False
Question 20 (2 points)
Unclear business goals, time pressure, and uncomfortable work environments are all factors correlated
with workplace conflict.
Question 20 options:
1) True
2) False
Question 21 (5 points)
Question 21 options:
Question 22 (5 points)
Question 22 options:
1) behavioral
2) leading
3) open
4) directed
Question 23 (5 points)
________________ are titles and subtitles within the body of a document that divide material into
comprehensible segments by highlighting the main topics and signaling topic changes.
Question 23 options:
1) Headings
2) Headers
3) Captions
4) Legends
Question 24 (5 points)
“Culture” includes
Question 24 options:
Question 25 (5 points)
The interview format that is suitable for most situations that managers face is the _________
interview.
Question 25 options:
1) structured
2) semi-structured
3) mini-structured
4) unstructured
Question 26 (5 points)
Which of the following is a communication principle that should be used in applying a win-win conflict
resolution strategy?
Question 26 options:
Question 27 (5 points)
Question 27 options:
1) forcing
2) avoiding
3) problem-solving
4) compromising
Question 28 (5 points)
Which of the following uses a questionnaire that elicits the participants’ opinions on a topic?
Question 28 options:
4) brainstorming
Question 29 (5 points)
Question 29 options:
Question 30 (5 points)
Question 30 options:
1) A group decision may be of a higher quality than that made by an individual
3) Group members are more likely to be committed to the information presented
Question 31 (5 points)
According to Dr. Anne Grinols, ethical persuasion requires analyzing the audience’s ______
____________
Question 31 options:
Question 32 (5 points)
Question 32 options:
Question 33 (5 points)
Question 33 options:
Question 34 (5 points)
Although likely to cause later conflicts, which conflict-resolution strategy is the most commonly used by
managers?
Question 34 options:
1) forcing
2) avoidance
3) accommodating
4) compromise
Question 35 (5 points)
The idea that under the skin, all human beings are alike, brothers and sisters in the common family of
man is known as the:
Question 35 options:
Question 36 (5 points)
The most pervasive communication barrier in workplace interviews is
Question 36 options:
1) perception
2) bias
Question 37 (5 points)
Question 37 options:
Question 38 (5 points)
Question 38 options:
Question 39 (5 points)
Which of the following is the best sequence of topics for an informative presentation about a change in
procedures?
Question 39 options:
2) spatial
3) chronological
4) economic
Question 40 (5 points)
Question 40 options:
Question 41 (8 points)
Question 42
What are the “building blocks” of document design for managerial communication and what purpose do
they serve in your document?
Question 43
Define MSO (maximum supportable outcome) and LAO (least acceptable outcome) in a negotiation. Give
an example of each in the context of negotiating the price of a new vehicle with an auto dealer.
Question 44
Question 46
Collective bargaining between an employer and a union representing employees is also known as what
type of negotiation?
Question 47
Question 48
Audience analysis is a key activity during presentation preparation. What are some elements?
Question 49
What is meant by BFOQ? What is its relevance to employment interviews, performance appraisals, and
disciplinary interviews?
Question 50
List and describe the six competencies of Emotional Intelligence identified by Daniel Goleman.