l+s

Shipping goods

Doyou knowwhat thesemarkingsrepresent?0iscusswith a partner.Try to labelthe shipping

markingswith the correctwords.

Doyou know any other rnarkings?

I Hereis an extractfrom a manualprovidingrail loadinginstructions.(ompletethe sentences

with
wordsfrom the box.

carefu[tyr attention. overhangifrs.isure o place o examine. secure. instructions

. fit . distribute. exceeded. diagonalty

vehiclecarefully.
z Do not ptaceitems 2arnqq fho rll:qnn

3 Whenloadingis complete, ensurethatit fultycomplies withthe

givenin our RailInstructions
Manual.
4 Examine loadcarefutlyandmake it is undamaged
andsuitablefor
loadin g .
longer,heavierpieceson the bottomof the load.
6 Makesurethat loadis
45 - 6 S- :: :e goocs

7 Ensurevehicte
is to be loaded.
8 Strap loads.
9 Whenchecking givespecial
the vehicle, to doorsecuring
mechanisms.
10 Examinevehicleand load afterloading.
t7 loadas evenlyas possibleand makesurewheelsareevenlyloaded.
t2 Checkwhethervehiclecapacity hasnot been

2 ilow matchthecorrectsentences
with the instructionsbelow.
a beforeloading:
b duringloading:
c afterloading:

3 Matchthe beginnings {r-8) with theendings(a-h).

of thesentences

r protruding
Remove n
3
4
5
z Coverthe damaged
Secure
the loadto
Filtempty
Replace
wall

pallets
damaged
T
T
T
n
M@
w lrul
[,-]
6 Alignthe load u ItrYril
7 Stackthe boxes l
8 Sealthe container
after n
a
b
c
d
preventmovement.
on patlets.
vertically.
staplesor naits. ffimffi
ffi
e spacesbetweenproducts.
f loadingis complete. lffiil
g of the container.
tH*|+t"l
h with newones. W
EXPTAINING
HOW T O DO SOM ET HT NG

Whenexplaining how to do something, you canusethe imperative

formof the verb,
Usethe infinitivewithoutfo, likethis:
Examinethe load carefully.
Do not overloadthe vehicle.
 U N I T G S h i p p i n g g o o d |s 47

4 this emailaboutanurgentshipmentwith prepositions

Gomplete fromthe box.
:.:a:.. :::a:.,. .',
. with o in r Out . tO . betWeen r,rl1Of
by r g6rrr

hd "_-****

$ Sonja
fi
{ I'mafraid isa problem
there rthescheduled
deliveries
: France
nextweek.Ourcustomer GLPPharmainBresthasjustinformed
methattheyarealready 3ofstockandneedanurgentdelivery
ofthe5 mg
30and90piece packsthisweekinstead onextweek.

lf possible,
wemusttryto makeonepartialdelivery 5Wednesday
(oras
s00nasthepackaging ofthe5mg30packs.
isfinished)
Weneed a directtruck 6ourproduction
plantinGermany
andBrest.lf we
canshipthefirstpaftonWednesday
morning,
thetruckshould
arrive
Brest
onThursday afternoon.
Theseconddelivery
should withtherestoftheSmg30andthe90packs.
bemadeonFriday As
theproducts
areneeded 8Monday, thetruckmustbeunloaded
inBreston
orSunday.
Saturday
letmeknowif thereareanyproblems!
Please
:
Regards =.
JonFrederikson =3
iV
Logistics
Manager :;'
i:ffi
@w
Ff5frts,,i*r.t=:..-= :i::::::rfi,s,rfW '"'"'=4

AUDIO

ff,
w
74
5 Soniaand fon are discussingthe urgent deliveryoverthe phone.Listenand answer
the questions.

r Cantheyuseoneof theirusualforwarding agents?

z Howlongwouldthe fastestdeliveryservicetake?
3 Wouldexpress deliverybe a goodoption?
4 Whyis it not possibleto deliverat the weekend?
5 WhatdoesJonwantto do next?

6 Put the words in the orderthey are mentionedin the dialogue.Thenlisten againto check.

r reallylhere llthink/a problem/we've/got

2 use/thisshipment/our lfor lone/unfortunatety/wecan'tlof/regularforwarders
3 we/smallerllhis ldeliveries / means/ partiatlthat lwoutd/ haveseveral
4 haveto / a lot more/ and/ as lwe'd lpay/ a resutt
5 Saturdays andSundays/because of /deliver/we/ can't/atthe weekend/drivingbanI on I
the HGV
6 problems/this deliveryino idea/ l/woutd/cause/somany/had
4 8 | UN I TG go od s
Ship pin g

I N T O R M I NG
SOM EOI{ EABOUTPROBL EM S

T et ling
s o m e o n th
e a ts o m e th i ncga n n o b
t e handtedi n the w ayi t w aspl anned
or that
something hasgonewrongcanbe difficutt. That'swhy it is importantto staycalmand use
polite[anguage. lt is usuallya goodideato saywhatthe problemis exactlyandthenexplain
the situation.Weoftenusebeginnings suchas I'm afroid...or l'm sorry,but...,evenif we
arenot responsible for the problem.
First,we givea briefintroduction andthengo on to explainthe situationin moredetai[:
fm ofroid there is a problem with customsclearance.
I'm sorry, but therewill be o deliverydelay.

Wemayatsowantto givereasonsfor the probtem:

Thedelay was causedby a rail strike in ltaly.
Theconsignmenthas to be repackedbecausethe cartonis damaged.
Therewasa delaybecauseof bod weother.
Therewasa delavbecausethe weatherwas bad.

Wemayalsowantto talk aboutcontrast, e.g.whenwe explainthat therewasa problem,but

it hasn'taffectedthe outcome:
Althoughthe load wosn'tsecuredproperly,it arrivedintact.
Theload wasn't securedproperly,but it arrivedintact.
ln spite of the strike,the consignmentarrivedon time.
Despitebeingdelayed,the consignmentarrivedon time.

Sometimeswe alsoneedto explainthe consequences of certainevents:

Theresult wos thot the goods didn't leave the worehouseuntil Friday.
As a result,the shipmentorrivedtwo hourslate.
There'sfog at the airport so the flight hasn't token offyet.

7 Comptete
thesentences
with wordsfromthebox.

so . because. although. due. asaresulto despiteo becauseo inspiteof

r Ourcustomer wantsto shipvatuabte freight, we needto thinkaboutinsurance.

z A partof the shipment seemsto be damaged _ of roughhandting.
the customer neededthemurgentty, the goodscouldn'tbe delivered at the
weekend.
4 Theflightwascance[led to bad weather.
5 Thedriverhadthe wrongaddress. , it took himthreehoursto deliverthe
Dallets.
5 Theconsignment arrivedon time atlthecustoms formatities
at the border.
Z Weareunableto shiptoday_ we'vehadproblems with ourdispatch.
beingwellsecured, the loadwasdamaged on arrival.
 UNIT6 S h i p p i n g g o o d|s 4 9

I Choosethe correct words to completethese sentences.

r Thedocuments statedthe wrongquantities. As a reason/result/cause,the shipmentwas not

acceoted at the warehouse.
z Thedelaywasfound/noticedlcaused by an accidenton the motorway.
3 WhenI spoketo the logisticsmanager, it noticed/sadturned out that they had useddifferent
packingmateria[.
4 Unfortunately,we are unableto deliverthe consignment due to/because/so technicalproblems
in ourwarehouse.
5 Although/ln spiteof/Butthe delay,the deliverywitl stittarriveon time.
6 Whatis the cause/reason/resultfor this delay?

I Youarea freightforwarder. Caltyourpartnerto informhim/herabouta deliverydelay.

Usephrases from this unit.
Pafiner A Fite 06, p. 71
Partner B File 74, p.72

1O fnerearesix mistakesin this email Ganyoucorrectthem?

Dear
Cheng
Please thefollowing
findattach documents:
delivery packing
noteN"70007'108, list,andshipping
order.
hasjustpicked
Ourfonruarder upthegoods Thegoods
fromourwarehouse. beatyour
should
atMonday
disposal 31October2009.
Please thatacopyofthebatch
notice certificate toyouassoon
willbesend aspossible
byemail.
Assoon
aswerecievetheoriginal
batch wewillsendittoyou.
certificate,
lfyouhave questions,
anyfurther please
letmenow.
Regards L
AnaGarcia ,
Logistics
Manager

ADYIC! Er{r
91 9tl1l_l!
Whendealingwith shipments it is commonpractice
to customers, to advisethemthat a shipment
hasbeensent.Oftendetailson departure
and arrivaltimes,ordernumbers, and documents aregiven.
Weare pleasedto inform you that your order has been dispatchedby truck todoy.
OrderN" 3otz has been dispatchedby flight 84479 today.
Weore pleasedto advisethot your order N" z3/tj46 was shipped on board the
vessel'Ocean Line'.
Theconsignmentis due to arrive in Sydneyon August z5th.
Theabove order has been handed over to our forwording agents todoy.
Theconsiqnmentwill be deliveredto vour warehousein Brussels.
5 0 | U NIT6 Ship pin go
g od s

11 txrite a similar email informinga custcmerabcut dispatch.

Include
the fotlowing information:
r Theordernumber.
z Whenthe consignment wassent.
3 Howthe consignment wasshipped
(road,air,rail,sea).
a Whereit wittbe delivered.
5 Whenit willarriveat the customer's
site.

t
T

f*

12 Uatctrthewords(r-5)with thepictures(a*e).

r bale
2 chest
t^ ^,.^ t t- ^- 1.
i^ u o t | tr L/LoJN

4 drum
5 Crale

a-b
ilru
 U N I T6 S h i p p i n g o o d s| 5 1

lJ Xow match the items in exerciserz with the correct definition.

a Largecylindricalcontainerwitha flat bottomandtop. lt is madeof woodand is usedfor

tiquids.
b Woodenboxmadeof woodenslats.lt canbe openor closedand is usedfor packinggoods.
c Largepackageof presspacked goods(oftenraw materiaD, whichis tighttybound,wrapped,and
banded.
d Sturdyboxwith a tid whichis madeof metaIand oftenusedfor storage.
e metaIcontainer
Cylindrical for tiquids.

1/1 USff, internationalfreight forwardersb*sed in Ghicago,glvesomeshipping instructionson

their website.€ompletethe sentences
with wordsfromthe box.

lmarko clearance
o withstandr,wqight. appointqd
. exhibitqr. importinil:,'.ina*iAuaffy

6e6 ._* o,
S' fu t www.e xp och ica g o .io m - G'*-- ;
r*
IE
Shipping Instructions rc
[:F
A s t h e o f f i ci a |i n te rn a ti o n a |fre i ghtfonalar der - |byEXP0CH|cAG0,W eW i||l i E
I'F
c o . o r d i n ate a ||i n te rn a ti o n a |shipmentsandar r angecUstomS- 2for thisevent.l
Please carefully read thefollowing information regarding
shipping
requirements
for q
3goods
intotheUS.

andMarking
Packing
1 Ensurethatallboxes
aresecurelypacked
inorderto 4handling
bycarriers
andonsite
contractors,
2 Clearly 5allcartons.
cases.orcratesontwosides.
you
3 lf ship your goodsinacontainer,
makesurethatallcartons
are
marked inthefollowing
andlabelled manner:

Address:
Nameof
Number ofstand:
Casenumber (...)of(".)
inkg:
Total----'---..---------B
_ i- --;.g goods
6

I A lhenHeathrow's
Terminal5 was
Y Y officially
openedbytheQueen in
March2008,operator BAAsaidthatit
wouldputtheairportatthecutting
edge
of global
travel.
Thecomplex, which
costf4.5bn,includes
50 newaircraft a largecarpark
stands,
aswellasrailandunderground linksto
London,lt isdesigned
to handle12,000
bagsanhour.
BAAclaimedthatchecking
inforflightswouldbesimplified passengers
forupto 30 million a
yearbyonline fastbaggage
check-in, droppingfacilities
andsophisticated
baggagehandling.
Twoweekslater,onlaunchday,however,dozensof flightsinandoutofthenewterminal hadto
becancelled
dueto a breakdownofthebaggage handlingsystem, Bytheendof thefirstday,
of passengers
hundreds wereleftstranded
attheairportandtherewasa backlog of morethan
15,000bags.
Whathadgonewrong?
0n launch dayproblemsstarted
almost immediately,whenstaffandpassengershadtrouble
Iocating
car parks.Delayedopening
of check-inthenledto longqueues.
Additionally,
workersin
thebaggage areahadproblems
sorting loggingonto thecomputer or couldnothandle
system
theRMS(Resource Management System), whichallocatesbaggagehandlers
to loador unload
aircraft.
Asthecheck-in
staffwerenotawareofthesituation,
theycontinued
to addluggage
to the
system.Asa consequence,check-in
hadto besuspendedintheafternoon.
Anaviation laterexplained
analyst thatthebacklog wasmainly
of baggage byproblems
caused
withtheterminal's
three-stagebaggageprocessing
system.
Thefirststage,thefastbagdrop-off,
wasworking asplanned,
butthesecond
stage,an
undergroundconveyor system,hadbecome cloggedupbecause
baggageworkers
werenot
ableto removethebagsquicklyenough attheotherend,
BAsaidthattheyknewthefirstdaywouldbecritical
because ofthe
ofthesizeandcomplexity
moveintoTerminal
5, andthattheywereworking hardto resolve
theseissues.

16@
r Whatarethe mainlogisticsproblems mentionedin thisarticle?
z Haveyou everexperienced similarproblemsat an airport?
3 Howimportantis logistics
for an airport?