URGENT : AirAsia Flight Reschedule Notice (PNR: H4UD4D)

2 messages

No Reply - AirAsia Support <noreplycustsupport@airasia.com> Thu, 26 May 2022 at 13:31

To: redzuan7081@gmail.com <redzuan7081@gmail.com>

Flight Reschedule Notice

PNR: H4UD4D

Dear Guest,

We apologise that your AirAsia flight AK 6152 scheduled to depart from Penang International
Airport (PEN) to Sultan Ismail Petra Airport (KBR) on 07-Jun-2022 has been rescheduled due to
operational reasons.

This flight is now scheduled to depart as outlined below:

New Flight Time

Flight number: AK 6152
Departure date: 07-Jun-2022
Depart from Penang International Airport (PEN) 09:15, local time
Arrive in Sultan Ismail Petra Airport (KBR) 10:15, local time

If you have already checked-in for your flight, please be advised that your boarding pass is still
valid for the rescheduled flight.

You are advised to be at the airport 3 hours before the new departure time to avoid any delays at
check-in.

You may check your current flight information here. If you wish to make alternate travel plans, you
should do so within six months and choose one of the following service recovery options below:

You are entitled to a one time change to a new travel date within 30
days from the original scheduled departure date on the same route
without any additional cost subject to seat availability.

For travel date changes, you may chat with AVA here. Simply select “Move
Flight” as your option, provide your booking number along with your new
 flight details (date and time).

For Credit Account to the value of your booking, you may chat with AVA
here and follow her guidance accordingly. To enjoy an instant Credit
Account, please link your booking to your AirAsia member account.

*Our Credit Account is valid for 730 days from the date of issuance

If you prefer a refund. You may be eligible for a refund based on the terms and conditions of your
flight booking. To review if this option may apply to you please Chat with AVA here and follow the
prompts.

If you made your booking through a Travel Agency, you can click here to view your latest itinerary or
contact your Travel Agency for further assistance. 

If you booked a hotel through airasia.com, please re-connect to AVA and follow the Hotel / SNAP
prompts for the service recovery options available. 
For this option please note:
You are required to approach us here at least 3 days before the original hotel check-in date for
the applicable service recovery options to apply. 
We are unable to guarantee the refunds and date amendments if you fail to contact us
accordingly.
Your hotel booking is confirmed and remains unchanged if your flight is rescheduled on the
same date.

If you purchased an item through airasia Shop, please visit here the AirAsia Shop frequently asked
questions for us to assist you further.

Kindly ensure that you have prepared all relevant travel requirements prior to your departure date.
You may click here for more information and guidance.

For any further questions or assistance, please don't hesitate to visit our Support page here and
select your preferred contact channel of choice. For instant assistance, please Chat with AVA. 

AirAsia remains committed to doing our very best to provide the very best in terms of safe,
affordable and reliable air travel. We are truly very sorry that we disrupted your travel plans on
this occasion. We are looking forward to welcoming you on board again soon.

From the AirAsia Team

No Reply - AirAsia Support <noreplycustsupport@airasia.com> Thu, 26 May 2022 at 13:32

To: redzuan7081@gmail.com <redzuan7081@gmail.com>
Flight Reschedule Notice

PNR: H4UD4D

Dear Guest,

We apologise that your AirAsia flight AK 6153 scheduled to depart from Sultan Ismail Petra Airport
(KBR) to Penang International Airport (PEN) on 04-Jun-2022 has been rescheduled due to
operational reasons.

This flight is now scheduled to depart as outlined below:

New Flight Time

Flight number: AK 6153
Departure date: 04-Jun-2022
Depart from Sultan Ismail Petra Airport (KBR) 10:40, local time
Arrive in Penang International Airport (PEN) 11:35, local time

If you have already checked-in for your flight, please be advised that your boarding pass is still
valid for the rescheduled flight.

You are advised to be at the airport 3 hours before the new departure time to avoid any delays at
check-in.

You may check your current flight information here. If you wish to make alternate travel plans, you
should do so within six months and choose one of the following service recovery options below:

You are entitled to a one time change to a new travel date within 30
days from the original scheduled departure date on the same route
without any additional cost subject to seat availability.

For travel date changes, you may chat with AVA here. Simply select “Move
Flight” as your option, provide your booking number along with your new
flight details (date and time).

For Credit Account to the value of your booking, you may chat with AVA
here and follow her guidance accordingly. To enjoy an instant Credit
Account, please link your booking to your AirAsia member account.

*Our Credit Account is valid for 730 days from the date of issuance
If you prefer a refund. You may be eligible for a refund based on the terms and conditions of your
flight booking. To review if this option may apply to you please Chat with AVA here and follow the
prompts.

If you made your booking through a Travel Agency, you can click here to view your latest itinerary or
contact your Travel Agency for further assistance. 

If you booked a hotel through airasia.com, please re-connect to AVA and follow the Hotel / SNAP
prompts for the service recovery options available. 
For this option please note:
You are required to approach us here at least 3 days before the original hotel check-in date for
the applicable service recovery options to apply. 
We are unable to guarantee the refunds and date amendments if you fail to contact us
accordingly.
Your hotel booking is confirmed and remains unchanged if your flight is rescheduled on the
same date.

If you purchased an item through airasia Shop, please visit here the AirAsia Shop frequently asked
questions for us to assist you further.

Kindly ensure that you have prepared all relevant travel requirements prior to your departure date.
You may click here for more information and guidance.

For any further questions or assistance, please don't hesitate to visit our Support page here and
select your preferred contact channel of choice. For instant assistance, please Chat with AVA. 

AirAsia remains committed to doing our very best to provide the very best in terms of safe,
affordable and reliable air travel. We are truly very sorry that we disrupted your travel plans on
this occasion. We are looking forward to welcoming you on board again soon.

From the AirAsia Team