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Tech Prebid 52172
Tech Prebid 52172
The clarification/replies to the queries raised during the meeting and received vide email/letters are as below
Company name S. No. Reference(s) (Section Content of RFP requiring Clarification(s) Points of clarification UJVNLs Reply
No/Clause/Page Number)
SISL Infotech Ltd
1 Section 1.3.3 EMD Bidders shall submit, along with their We request you to kindly provide below 1. 3968002100009237
Page No.7 Bids, EMD of ₹ 12,15,800 only (₹ details to prepare EMD in the form of BG 2. UJVN Limited
Twelve Lakh fifteen thousand eight 1. Account No. 3. IFSC: PUNB0396800
hundred only) plus GST, in the form of a 2. Beneficiary Name 4. Punjab National Bank (yamuna Colony
Bank Guarantee (in the format specified 3. IFSC Code dehradun)
in Annexure 1: Form 3) issued by any 4. Bank Code
Nationalised/Scheduled Bank in favour of 5. Branch Code
UJVN Limited, payable at Dehradun and
should be valid for Six months from the
date of the opening of the bids.
2 Regarding Hard Copy Do we need to submit only Hard Copy of Complete tender document (signed) along
Submission documents as mentioned in Point no. 6 with documents in point no 6 chapter 1
of Page No. 8 or Complete Technical Bid.
Kindly confirm.
3 Section 5.5 PBG UJVNL will require the selected bidder to As per Govt. new Guidelines, we request Not applicable in Uttarakhand at present
provide a Performance Bank Guarantee, you to kindly reduce the PBG % from 10%
at the time of contract signing in form of to 3%.
BG duly pledged in favour of UJVN
Limited Dehradun from any Govt. guidelines attached for your kind
Nationalized/Scheduled Bank (other than reference.
cooperative and regional rural banks), for
a value equivalent to 10% of the contract
value at the time of signing of contract.
4 3.1 PQC The bidder should be Ministry of As per our understanding this is CSP No Change
Electronics and Information Technology, Criteria
GoI empanelled and STQC audited CSPs We request you to amend this clause as :
The CSP should be Ministry of
Electronics and Information
Technology, GoI empanelled and
STQC audited CSPs
5 3.1 PQC The bidder should provide Data Center As per our understanding this is a CSP No change
services and Disaster Recovery Center Criteria
services at different seismic zone We request you to amend this clause as :
The CSP should provide Data Center
services and Disaster Recovery Center
services at different seismic zone
6 BOQ, 3.01 vCPU, needs to provide per no The cost in cloud is generally not taken as Items as per BoQ is correct under current
per vCPU is taken per instance- per scope
VM/hour
7 BOQ, 3.02 Memory needs to be provided per GB The cost in cloud is generally not taken as Items as per BoQ is correct under current
per GB for VM. It is taken per instance- scope
per VM/hour
12 Scope of Work :: Page No. 20 Migration of all Virtual machines from Kindly share the existing data size(MB, As per Annexure A
current CSP in DC and DRC. GB) flat file and log files.
13 14. Active Directory An MPLS link of min 50 Mbps for Kindly confirm MPLS link between the Bidder needs to take care
Implementation :: Page No. 22 connecting client systems to Active CSP DC to Headquarters of UJVN will be
Directory is provision by the UJVNL or bidder need to
required at Headquarters of UJVN take care
Limited i.e. UJJWAL, UJVN Limited,
Dehradun.
The server sizing for Active directory
server system is provided in section 4.4.8
14 14. Active Directory An MPLS link of min 50 Mbps for Kindly share the details of MPLS Hub and one spoke location at UJVN Limited HQ,
Implementation :: Page No. 22 connecting client systems to Active spoke locations with bandwidth Dehradun
Directory is specification.
required at Headquarters of UJVN
Limited i.e. UJJWAL, UJVN Limited,
Dehradun.
The server sizing for Active directory
server system is provided in section 4.4.8
15 14. Active Directory An MPLS link of min 50 Mbps for MPLS will be in redundant mode. No
Implementation :: Page No. 22 connecting client systems to Active
Directory is required at Headquarters of
UJVN Limited i.e. UJJWAL, UJVN Limited,
Dehradun.
The server sizing for Active directory
server system is provided in section 4.4.8
16 4.3.1 Technical requirements :: The IT infrastructure also includes Bidder understand that SSO UJVNL owns SAP ERP licenses for SSO
Page 24 hardware provisioning for reporting, authentication feature is covered under
single sign on, integration capabilities, the SAP ERP licenses.
application user interface, etc. Hence it will be taken care by the UJVNL.
17 4.3.2 Technical specifications 4.3.2 Technical specifications for Linux Request you to kindly share the details of refer point no 9
for Linux servers : Page NO. 24 servers Linux server in terms of
1) Core
2) Processor frequency.
3) socket, etc. based on which bidder can
choose the appropriate server.
18 4.3.2 Technical specifications 4.3.2 Technical specifications for Linux Request you to kindly consider the SAP UJVN intends for private cloud system
for Linux servers : Page NO. 24 servers certified cloud infrastructure( VM)
instated of dedicate server. To have
scalable and flexible usage of cloud.
19 4.2.3 System types :: Page No. 4.2.3 System types kindly specify the phase time line for QA, NA
24 DEV and Production Environments
20 4.3.2 Technical specifications It should be possible to share CPU and There are times when it is mandatory Downtime will be provided on prior
for Linux servers : Page NO. 25 RAM without rebooting the system. requirement to restart server after approval
addition of resources like RAM and CPU.
21 4.3.2 Technical specifications 4.3.2 Technical specifications for Linux Request you to kindly consider the SAP NA
for Linux servers : Page NO. 24 servers certified cloud infrastructure( VM)
instated of dedicate server. To have
scalable and flexible usage of cloud.
22 4.3.2 Technical specifications It should be possible to share CPU and There are times when it is mandatory refer point no 20
for Linux servers : Page NO. 25 RAM without rebooting the system. requirement to restart server after
addition of resources like RAM and CPU.
23 4.3.6 Disaster recovery :: Page Connection for 500 users is required. Kindly confirm mention users are concurrent and total
No. 28 concurrent or total SSL VPN Users.
24 4.3.6 Disaster recovery :: Page Connection for 500 users is required. Kindly confirm number of user using end NA
No. 28 point device (Laptop/desktop/mobile)
has Linux OS on it.
25 4.3.6 Disaster recovery :: Page Connection for 500 users is required. Kindly confirm all the 500 users will be Mix of both
No. 28 remote users or user accessing the
application from office site.
26 4.3.6 Disaster recovery :: Page Replication link’s bandwidth should be UJVN has mentioned minimum 20Mbps Minimum bandwidth is suggested
No. 28 minimum 20 Mbps replication link.
We suggest UJVN to share us daily data
change in GBs,so that bidder can suggest
whether this can suffice customer need
as per RPO&RTO.
27 4.3.9 Back-up and restore :: 4.3.9 Back-up and restore Kindly confirm the required backup space Front end - 10000 GB
Page No. 30 at DC site. Backend - 12000 GB
28 4.3.9 Back-up and restore :: The Bidder needs to provide Tape Library Kindly confirm Disk to Disk backup Backup plan is tentative
Page No. 30 at DRC for taking backup of Production solution need to consider at DR site, if
Data. yes Then
Kindly share the required backup space
at DR site.
29 4.3.9 Back-up and restore :: The Bidder needs to provide Tape Library Why do we need backup in DR ? Can we Backup plan is tentative
Page No. 30 at DRC for taking backup of Production propose to have backup only at DC Site.
Data.
30 4.3.9 Back-up and restore :: The Bidder needs to provide Tape Library Kindly confirm tape library need to be Backup plan is tentative
Page No. 30 at DRC for taking backup of Production provision at DC site.
Data.
31 4.3.9 Back-up and restore :: A full set up of latest backup shall be Kindly confirm backup media need to be Backup plan is tentative
Page No. 31 submitted at the end of each quarter transfer to Utility office or drive/media
along with the invoice for releasing the need to store in fireproof cabinets.
payment.
32 4.3.9 Back-up and restore :: A full set up of latest backup shall be Kindly confirm only specific Backup plan is tentative
Page No. 31 submitted at the end of each quarter environment/production/Application/dat
along with the invoice for releasing the abase need to be backup and transfer to
payment. the Utility.
33 4.3.9 Back-up and restore :: A full set up of latest backup shall be Kindly confirm media(tape or Disk) will Backup plan is tentative
Page No. 31 submitted at the end of each quarter be provision by Utility or bidder need to
along with the invoice for releasing the take care.
payment.
34 4.3.9 Back-up and restore :: A full set up of latest backup shall be After backup of data at utility office Backup plan is tentative
Page No. 31 submitted at the end of each quarter backup media will be transfer back to the
along with the invoice for releasing theBidder or every time bidder need to
payment. share the new media as per the
frequency.
35 Additional Important Cloud service provider shall provide 40 Bidder understand that 40 Mbps internet Yes
Compliances :: Page No. 40 Mbps internet bandwidth at DC for link will be used for accessing the
accessing server over SSL VPN. Application as well as SSL VPN
users/IPsec VPN.
Kindly confirm bidder understanding is
correct?
36 Existing/required SAP Server Existing/required SAP Server Sizing for Kindly confirm the block size per 4KB
Sizing for DC : Page No. 42 DC : Recommended IOPS IOPs(8Kbps, 16 Kbps, 32 Kbps, etc.)
37 Required Sizing for Active The bidder shall provide the Cloud CSP should host the SAP HANA and Non- NA
Directory Server at DRC: :: Services on SAP certified HANA HANA landscape on
Page No. 46 appliances. dedicated/Multitenant hardware and
storage.
To have scalable and flexible usage of
cloud we request to host the
infrastructure on GCC SAP certified
cloud.
38 Required Sizing for Active The bidder shall provide the Cloud CSP should provision SAP HANA certified SAP certified HANA appliances need to be
Directory Server at DRC: :: Services on SAP certified HANA appliance/TDI Model of specified used
Page No. 46 appliances. configuration for the SAP HANA
deployment.
39 2. Transfer of Assets :: Page 2. Transfer of Assets Bidder understand that said clause is not Yes
No. 88 applicable for CSP.
CSP shall only provide license to use the
software and no ownership shall be
transferred to the Customer. Only at the
end of contract all the data created as
the part of the project shall be owned by
customer.
And there will be no handover of the
Server, Storage, switch etc. at the end of
the contract.
40 Section 1.3.4- Submission Of Hard copy of the complete bid document Kindly, Confirm If we need to submit the Both
Proposal, Page No.8 is required for reference purpose only. bid by Hard Copy or Online
43 Page No. 15, Point -9 The bidder should have similar works of We request you to please confirm if Only exemptions regarding Tender fee
Successfully providing cloud services for there is relaxation allowed for Start-up by and EMD is allowed
SAP ERP application” in Central /State DIPP
PSUs/Govt. Organizations according to
the following:
1. Three similar completed work each
costing not less than the amount equal
to ₹ 1.945 Cr of the estimated cost.
Or
2. Two similar completed similar work
each costing not less than the amount
equal to ₹ 2.431 Cr of the estimated cost.
Or
3. One similar completed similar work of
costing not less than the amount equal
to ₹ 3.89 Cr of the estimated cost.
• Each of these projects should have
successfully completed minimum one
year of service within past 7 years on the
date of submission of bid.
• In case the cloud services are renewed
annually, total of three years will be
considered for evaluation against these
criteria.
44 Page No. 15, Point-10 The bidder should have at least one year No change
of experience of successfully providing
data center services for SAP ERP
application running on HANA database in
India.
CIPL
46 The bidder should be Ministry of ‘The Bidder/CSP should be Ministry of No Change
Electronics and Information Technology, Electronics and Information Technology,
GoI empanelled and STQC audited CSPs’ . GoI empanelled and STQC audited’
TATA communications
47 Scope of Work & Page 20 6. Migration of all Virtual machines from Please let us know of data size for the Size as per Annexure-A
current CSP in DC and DRC. Migration, Kindly include Migration
separately for healthy competition as
incumbent partner will have the
advantage for the same.
48 Scope of Work & Page 20 1. The duration of private cloud hosting BOQ2 is Missing from RFP Document. In Annexure-2, Form2 of RFP
services, under the scope of this Kindly provide the Commercial format
document, is of Three(3) years only. In BOQ.
case UJVN Limited is satisfied by the
performance of the Cloud service
provider then it may ask the CSP to
continue provide cloud services for one
more year based on the prices provided
by the successful bidder in the optional
BoQ (i.e. BoQ2) of this RFP.
49 Scope of Work & Page 20 Backup and restore services of virtual Backup is required for all the VM or For
machines. Production VM Only, Please let us know
size of the Data to be Backup , Daily
Incremental Growth
Also, Let us know the Backup Policy such
as :
Daily incremental : 30 Days Retention
Weekly Full: 4 Week Retention
Monthly Full: 3 Month Retention
Kindly let us know the above Backup
Points
50 Scope of Work & Page 21 14. Active Directory Implementation Please let us know exact number of users Implementation will be done as one time
AD must be configured on the client Including 200 user Sitting in Offices for activity.Management will be done by CSP
systems issued to UJVN Limited AD One time Implementation. Assuming under managed services
personnel located at offices in Dehradun this activity need one time, Ongoing
as follows: management of AD shall be done by
a. UJJWAL (HQ) Maharani Bagh, UJVN, Please Clarify
Dehradun
b. Yamuna Bhawan, Yamuna Colony,
Dehradun
c. Ganga Bhawan, Yamuna Colony,
Dehradun
i. Provide onsite workforce to carry out
one-time setup on all client machines
(i.e. Laptops, Desktops, Network printers
etc) under the scope defined in Point no
h.
j. Approximate count of such machines is
200.
51 Scope of Work & Page 22 An MPLS link of min 50 Mbps for Who will provide the MPLS Link. MPLS link will be provided by the CSP
connecting client systems to Active Assuming, Location between 2 Sites for Between DC and UJVN Limited HQ
Directory is required at Headquarters ofMPLS is UJVN Dehradun, and Second Site
UJVN Limited i.e. UJJWAL, UJVN Limited, is CSP DC. Please correct if
Dehradun. understanding. Do you require MPLS
between HO & CSP DR site as well.
52 Scope of Work & Page 22 17. Maintaining the uptime of VM, which generally , Uptime is not considered for Planned downtime will be accorded on
will also include the migration of VM service window or Schedule Downtime. prior approval
from one physical server to another Migration shall be considered for
based on the increased requirement of Schedule Window to Cutover to the
resources or due to the downtime of actual setup . Kindly exclude the
physical server. Migration Service window from Uptime.
53 4.3.2 Technical specifications All the Linux servers shall have the same Few of the point mentioned under the UJVN intends for private cloud system.
for Linux servers & Page 24 type of RISC/EPIC based processor/core section 4.3.2 are related to Private Design as per clause 4.4.8 of the RFP
/Dedicated DC & Physical Server.
Quad ported or multi-function NIC cards However, RFP Ask the SAP infra to be
shall not be offered. Only single or dual hosted on Scalable Cloud with Virtual
ported card. Machine
• Each offered server should support min
20% additional PCIx/e slots for future
scalability & virtualization flexibility, after
populating the required NIC and FC Cards
shall be used.
64 4.4.8 SAP and AD server sizing/ Existing/required DMS Server Sizing for What is the Database here, Please OS licenses will be provided by the CSP.
Page 44 DC:/ Database server provide the version & Edition. Who will DB licenses shall be provided by UJVN
manage the license & Management Limited
65 4.4.8 SAP and AD server sizing/ Existing/required DMS Server Sizing for Please clarify if any Database License & OS licenses will be provided by the CSP.
Page 44 DC:/ Database server Management need to be take care by CSP DB licenses shall be provided by UJVN
apart from Sybase, MaxDB, HANA. Such Limited.
as MS SQL or MySQL please clarify
66 4.4.8 SAP and AD server sizing/ Existing/required SAP Sizing for DRC DR is required at 50% of DC or 100 %. DR sizing is as per clause 4.4.8 of the RFP
Page 45 Assuming , Inventory considered for PRD (corresponding to the DC).
only with 50% or 100%?
Please provide the complete OS, DB
details for DR sizing as well.
Assuming , NO HA required at DR.
67 4.4.8 SAP and AD server sizing/ The bidder shall provide the Cloud As per the RFP Cloud Solution will be Physical HANA appliance should be SAP
Page 46 Services on SAP certified HANA certified by SAP for IaaS Services for SAP certified
appliances. & HANA. Powered by VMware.
Certified Appliance is mean something
different , Please rectify the same.
68 4.6 Project Timelines & Migration and Testing of the system Please Clarify the Migration Scope in Basis is taken care by UJVN Ltd and it's
Deliverables details such as Migration Data size, SAP O&M partner (M/s Highbar
Responsibility Matrix such as Scope to be Technocrat limited)
taken care by Application & SAP Admin.
Assuming, Basis Support is taken care by
UJVN
69 4.6 Project Timelines & Migration and Testing of the system 5 Week time is really stringent as this will Timeline will be as per RFP
Deliverables Migration of SAP Development, Quality provide the advantage to incumbent
and production landscape of eGov and partner, Kindly relax the Migration
SAP from current CSP. SD + 5 Weeks timeline depend upon the Data size &
Requirement
70 Generic Queries Please provide the complete BOQ The requirement of the RFP is in
including OS, DB version , Internet B/w, correspondence to current system. Refer
& Backup Instance & Size for DC-DR. point 64 and Annexure-A
71 Please let us what are the service Security infrastructure to be decided by
required for security apart from the CSP to ensure cloud security as defined in
firewall ? RFP
Private Cloud for Hosting SAP ERP of UJVN Ltd provided by M/s Sify (Data
Center)